Skype crashing on Video Settings Page

Skype version 7.3.0.101 crashes while Iam on the Tools -> Options -> Video settings page for about a minute. As the webcam works and the video shows for about a minute, the application crashes. Any help on this please ?

Upgraded to latest Skype version 7.4.0.102. Interestingly the bug still exists.

Similar Messages

Skype crashing when video is started

Skype consistently crashes as soon as video contact is made. Yosemite 10.10 (it behaved the same on maverick), 2.4Ghz Intel Core 2 Duo,
I have tried to re-download the Skype SW. Removed the com.skype.skype.plist . Nothing seems to help
Attached is the SkypeFirstAid Report
I have none of the list of applications listed as being harmful. as per
http://community.skype.com/t5/Mac/Skype-crashing-not-starting-Check-here/td-p/1468175
Solved!
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Attachments:
SkypeFirstAid Report 2014-10-25 114849.zip ‏1577 KB

Hi,
Please help me check the problem too. Ive been having issues of logging out automatically after 5 secs of login in. Ive attached the report and my OS. Ive tried the 6.15.0.355 from the link provided. Also included is the report. Apparently I cant access even from Windows as well, so is it my account issue? If resetted my password too. Please help. Thanks.
Attachments:
SkypeFirstAid Report 2014-11-10 225915.zip ‏904 KB
Screen Shot 2014-11-10 at 11.00.36 PM.png ‏32 KB

QuickTime crashes after Video settings

I want to export my 3gp video to an avi, but when I click on the settings and into the video's settings, it just exit the whole program. I've re-installed and restarted my computer after each installation and it still doesn't help.

Okay, there is a solution for this.. I've read it somewhere else in this forum, but here is some more info and a couple of links.
You have to roll back your NVidia Display driver to version:
ForceWare Release 90
Version: 94.24
Release Date: May 31, 2007
+WHQL Certified+
*Direct link:*
http://www.nvidia.com/object/winxp2k94.24.html
+NVidia Driver Archive+
http://www.nvidia.com/object/winxp-2k_archive.html
You might wanna use Guru 3D Driver Sweeper to delete NVidia (display) driver files & settings leftovers
*Guru3D - Driver Sweeper*
http://www.guru3d.com/index.php?page=driversweeper
+I'm still not really, really happy.. but it's a fix.+

Skype crashes when video call reaches 20 seconds

I justt formatted my laptop and reinstalled Skype but since then, all my skype calls crash immediately it gets to 20 seconds or there about. I have no idea what I'm doing wrong. I need help.
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Please, run the DirectX diagnostics tool (32-bit option).
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Skype Crashes on going to Video Settings

Hi I have windows, The moment i go to video settings, Skype crashes saying Skype has encountered a problem and it is shutting down. I have tried doing almost everything, direct x is installed, firewall settings have been done accordingly, tried reinstalling the Skype as well. Please Help!
Solved!
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You said earlier:
"Sorry the Skype version is 5.9
I have Windows XP Professional, Intex external Webcam IT305WC & Latest version of Skype 5.8."
Which is it? 5.8 or 5.9. That why I ask for the specific version number...all digits.
If you have 5.9.0.114, the current version, you might try resetting your Skype configuration files using this procedure:
Quit Skype. Hold the Windows key and type r. In the box that comes up type %appdata% <enter>. Scroll down to find the \Skype folder and rename it something like \Skype_old. Restart Skype.
Note: Renaming the Skype folder will move IM and call history to the renamed folder. They can be recovered with a few extra steps.
Please note: I do not respond to requests for help via Private Message.

Skype crash when trying to enter 'Video Settings'

Hello All,
I've encountered a permanent Skype crash while trying to enter 'Video Settings' with camera plugged in. Without camera, 'Video Settings' panel is working ok
My system is Windows 7 x64, and my camera is A4Tech PK-130MJ
Here is the error report from windows logs:
Faulty application name: Skype.exe, version: 6.20.0.104, timestamp: 0x53fd9215
Faulty module name: nvapi.dll, version: 9.18.13.4052, timestamp 0x53b442e0
Exception code: 0xc000001d
Error offset: 0x001d2c4f
Faulty process ID: 0x15b78
Faulty application start time: 0x01cfd988fe3b2dc2
Faulty application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulty module path: C:\Windows\system32\nvapi.dll
Report code: e5a55ed5-457c-11e4-b26e-00221535009d
Because error seems to be, in some way, related to the video drivers, here is my graphics settings:
I'm using XFX GeForce 260 GTX with latest available Nvidia drivers (340.52)
I've managed to partially 'solve' this problem by downgrading to Skype version 6.3, but i'm not sure, how long I could use it, before it becomes 'outdated'
So, if anyone have encountered similar issues, please share info, may be there are any other solutions which don't involve downgrading skype
Thanks in advance!
Solved!
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I don't know if this is relevant, but on my Windows 7 64-bit system and NVIDIA 210 graphic card, nvapi.dll is located in C:\Windows\SysWOW64\ folder, while in C:\Windows\System32\ there is the 64-bit version of this dll, i.e nvapi64.dll.
Please, run the DirectX diagnostics tool (32-bit version).
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Trying to go to video settings crashes skype

I have recently bought a web cam IT-105WC from INTEX. After installing the web cam and going to video settings, skype crashes.

Please post event viewer log in your very next reply.
Click Start >> Run >> Type eventvwr.msc /s
Custom Views >> Administrative Events
Look for any error message related to Skype crash.
Regards,
Tamim
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour
If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

Skype 7.4 crashes when selecting video settings

Hi,
I have the latest Skype version 7.4.0.102 and I can login just fine, but when I try to make a video call, my camera is not working, so if I try and go to the video settings Skype crashes.
Following are the event log from that crash and my dxdiag for your information.
Log Name:      Application
Source:        Application Error
Date:          5/2/2015 3:41:06 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      user-PC
Description:
Faulting application name: Skype.exe, version: 7.4.0.102, time stamp: 0x55310e09
Faulting module name: ntdll.dll, version: 6.1.7601.18798, time stamp: 0x5507b3e0
Exception code: 0xc0000005
Fault offset: 0x00090aec
Faulting process id: 0x77c
Faulting application start time: 0x01d0850fdf089a04
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 2c484670-f103-11e4-90c0-6c626d45cfa4
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-05-02T19:41:06.000000000Z" />
    <EventRecordID>124819</EventRecordID>
    <Channel>Application</Channel>
    <Computer>user-PC</Computer>
    <Security />
</System>
<EventData>
    <Data>Skype.exe</Data>
    <Data>7.4.0.102</Data>
    <Data>55310e09</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.18798</Data>
    <Data>5507b3e0</Data>
    <Data>c0000005</Data>
    <Data>00090aec</Data>
    <Data>77c</Data>
    <Data>01d0850fdf089a04</Data>
    <Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>
    <Data>C:\Windows\SysWOW64\ntdll.dll</Data>
    <Data>2c484670-f103-11e4-90c0-6c626d45cfa4</Data>
</EventData>
</Event>
Solved!
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Attachments:
DxDiag.zip ‏7 KB

Lampros7 wrote:
Hi,
I have the latest Skype version 7.4.0.102 and I can login just fine, but when I try to make a video call, my camera is not working, so if I try and go to the video settings Skype crashes.
Following are the event log from that crash and my dxdiag for your information.
Log Name:      Application
Source:        Application Error
Date:          5/2/2015 3:41:06 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      user-PC
Description:
Faulting application name: Skype.exe, version: 7.4.0.102, time stamp: 0x55310e09
Faulting module name: ntdll.dll, version: 6.1.7601.18798, time stamp: 0x5507b3e0
Exception code: 0xc0000005
Fault offset: 0x00090aec
Faulting process id: 0x77c
Faulting application start time: 0x01d0850fdf089a04
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 2c484670-f103-11e4-90c0-6c626d45cfa4
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-05-02T19:41:06.000000000Z" />
    <EventRecordID>124819</EventRecordID>
    <Channel>Application</Channel>
    <Computer>user-PC</Computer>
    <Security />
</System>
<EventData>
    <Data>Skype.exe</Data>
    <Data>7.4.0.102</Data>
    <Data>55310e09</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.18798</Data>
    <Data>5507b3e0</Data>
    <Data>c0000005</Data>
    <Data>00090aec</Data>
    <Data>77c</Data>
    <Data>01d0850fdf089a04</Data>
    <Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>
    <Data>C:\Windows\SysWOW64\ntdll.dll</Data>
    <Data>2c484670-f103-11e4-90c0-6c626d45cfa4</Data>
</EventData>
</Event>
Can you see your Logitech HD Webcam C525 webcam working when testing on this online test site?
http://www.trust.com/en/faq/webcam

Skype 7.3 crashes AMD video driver on Win 8.1 if w...

I know that this topic is quite popular, but I have an additional effect which might be helpful to trace down the problem. Whatever I did before, Skype crashed my AMD video drivers on first attempt to use the webcam IF THE WEBCAM IS NOT IN USE!
If I block the webcam by using the native Logitec Application before opening the Skype video settings dialog, I get an appropriate message from Skype in the video window. Then I close down the Logitec Application. And now, THE VIDEO SHOWS UP in Skype without any problems.
REPEATABLE, and a nice workaround for me.

Please, run the DirectX diagnostics tool.
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Skype Crashes when using video connection

Skype crashes when I attempt to use video.
I can establish a voice connection with my contact, and all works fine if we are not using video. The moment I enable video in the session, Skype crashes. This is repeatable. The other end does not need to use video, just when I enable it at my end.
I have gone into settings and the video seems to be working fine with my iSight built in camera.
I am using OS X Yosemite latest version, and also the latest version of Skype. I downloaded a fresh copy of Skype, and the problem is the same. The camera is the built in iSight camera on my mid-2007 iMac.
Attachments:
SkypeFirstAid Report 2014-10-20 124208.zip ‏5356 KB
About.jpg ‏70 KB

The same happens to me. Voice-only calls work just fine, but the moment I try to enable video - Skype 7.0. (653) crashes.
I use iMac7,1 (Mid2007) with Mac OS X 10.10 Yosemite. Any help would be appreciated (logs attached). Jacek
Attachments:
SkypeFirstAid Report 2014-10-21 121249.zip ‏362 KB
Screen Shot 2014-10-21 at 12.32.13.png ‏68 KB

Skype Crashes Video Driver

I'm having trouble getting skype to recognize my Logitech HD Webcam C310. When I go to Call > Audio Settings then click on "Video Settings" (because the "Video" option is grayed out in the drop down) none of my web cams will load. I tested with another program to verify the cameras worked and they did. I am currently running a Windows 7 64 bit computer with the latest version of Skype 6.16.60.105.
Here is what happens
1. Go to video settings as described screen flashes (graphics driver is restarting) then no cameras load in the black screen previews
2. Pop-up message from taskbar saying graphics driver has stopped and been successfully restarted
2. Quit Skype try again computer will blue screen with an error caused by the dxgkrnl.sys driver
My Skype has been working fine until I updated it recently (as in a couple days ago because I finally remembered to update Skype) and it no longer worked.
Things I have tried and can hopefully be eliminated
1. Downgrading to older version of Skype
2. Updating graphics card drivers via Windows Update and the manufacturer (most likely not the card because like I said it was working fine until I updated Skype)
3. Not a heat issue. My computer runs no hotter than 29 degrees Celcius (only saying this because it was a suggestion from another site for a dxgkrnl.sys driver related problem)
4. Not a bad card. It's not even a year old and works fine otherwise its an AMD Radeon HD 7800 series
System Specs
AMD FX(tm)-6100 Six-Core Processor 3.30 GHz
8.00 GB DDR3 RAM
Other things that are probably not important
Recently set up a local server on my computer which I read can conflict with Skype and how it uses network ports. However there is not a port confliction and it should work fine and I highly doubt that had anything to do with the display problems.
My only conclusion is that it's a problem with the latest version of Skype or there is some other driver that needs updating.
Any help is appreciated. I am very computer savy so if there is any additional information you need I can get it for you. (ie event viewer logs, BSOD errors/parameters, ect)
Thanks in advanced
Solved!
Go to Solution.

Please, run the DirectX diagnostics tool.
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Skype Crash on IM pages

I'm gonna start by saying, I didn't get the bad URL, and it crashes whenever I go to click on a contact, and look at our IM's it crashes, I can call people, but I can't look at IM's and that is my primary use of Skype. I had to resort to downloading an older version of Skype, 6.3 I believe, and now it works.
I've never really made a topic before so I'm not sure exactly what I need to post with this I remember seeing someone ask for a DxDiag file before, so I'll just attach that, I hope someone can help, 'cause this issue is incredibly frustrating, I've tried updating, reinstalling, rebooting, checking to see if I'm running in compatability mode.
Thanks in advance to whoever can help
Solved!
Go to Solution.

ruwim wrote:
Open Windows Event Viewer -> Custom Views -> Administrative Events. Look for the recent error messages with timestamp corresponding to Skype crash. Copy and paste here the text from the General tab.
Log Name: Application
Source: Application Error
Date: 6/10/2015 1:53:43 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Blasphemy
Description:
Faulting application name: Skype.exe, version: 7.5.85.102, time stamp: 0x556dd5f6
Faulting module name: Flash.ocx, version: 6.0.29.0, time stamp: 0x3cc47d54
Exception code: 0xc0000005
Fault offset: 0x00054564
Faulting process id: 0xd0c
Faulting application start time: 0x01d0a3528bc7143d
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\windows\SysWow64\macromed\flash\Flash.ocx
Report Id: cffbd622-0f45-11e5-a62f-001e4fbb29d8
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-06-10T07:53:43.000000000Z" />
<EventRecordID>6540</EventRecordID>
<Channel>Application</Channel>
<Computer>Blasphemy</Computer>
<Security />
</System>
<EventData>
<Data>Skype.exe</Data>
<Data>7.5.85.102</Data>
<Data>556dd5f6</Data>
<Data>Flash.ocx</Data>
<Data>6.0.29.0</Data>
<Data>3cc47d54</Data>
<Data>c0000005</Data>
<Data>00054564</Data>
<Data>d0c</Data>
<Data>01d0a3528bc7143d</Data>
<Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>
<Data>C:\windows\SysWow64\macromed\flash\Flash.ocx</Data>
<Data>cffbd622-0f45-11e5-a62f-001e4fbb29d8</Data>
</EventData>
</Event>

7.2 Skype crashes when i log in on windows 7

I do not have a webcam so that wouldnt be a problem but i do have a nividia graphics card but here is my info down below
System Information
Time of this report: 3/29/2015, 02:16:54
       Machine name: THEBEAST
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
           Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
       System Model: System Product Name
               BIOS: BIOS Date: 11/30/11 17:23:45 Ver: 08.01
          Processor: AMD FX(tm)-4170 Quad-Core Processor             (4 CPUs), ~4.2GHz
             Memory: 8192MB RAM
Available OS Memory: 8174MB RAM
          Page File: 4533MB used, 11813MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode
DxDiag Notes
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
        Sound Tab 4: No problems found.
        Sound Tab 5: No problems found.
          Input Tab: No problems found.
DirectX Debug Levels
Direct3D:    0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
          Card name: NVIDIA GeForce GTX 680
       Manufacturer: NVIDIA
          Chip type: GeForce GTX 680
           DAC type: Integrated RAMDAC
         Device Key: Enum\PCI\VEN_10DE&DEV_1180&SUBSYS_11801569&REV_A1
     Display Memory: 4042 MB
   Dedicated Memory: 1994 MB
      Shared Memory: 2047 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: S221HQL
         Monitor Id: ACR01A9
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: HD15
        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 8.17.0013.0142 (English)
     Driver Version: 8.17.13.142
        DDI Version: 11
       Driver Model: WDDM 1.1
Driver Attributes: Final Retail
   Driver Date/Size: 5/15/2012 11:48:00, 18044224 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
Device Identifier: {D7B71E3E-52C0-11CF-5776-8D311FC2C535}
          Vendor ID: 0x10DE
          Device ID: 0x1180
          SubSys ID: 0x11801569
        Revision ID: 0x00A1
Driver Strong Name: oem23.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section033:8.17.13.142ci\ven_10de&dev_1180
     Rank Of Driver: 00E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
   Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

Open Windows Event Viewer -> Custom Views -> Administrative Events. Look for the recent error messages with timestamp corresponding to Skype crash. Copy and paste herre the text from the General tab.

Quicktime closes when trying to change video settings

I just bought PRO and now i cant even use it. I open my avi file, go to export and when i go into options and i click on SETTINGS for video quicktime beeps and closes... no warning message no error NOTHING. i can get into the audio settings just not the video. And its bothering me that theres no official support COME ON APPLE i just gave you money at least give me a telephone number come on.

I have the same problem - I have a MP4 movie file that's using the H264 codec that I need to play via a PowerPoint presentation - so I need to convert it to something more Windows friendly. I wanted to export the mp4 as a AVI using one of the lossless codecs I have which I would then convert to a WMV file using Windows Media Encoder. The minute I tried to change any video settings on the export feature on QT Pro QT Pro crashed. Of course looking around the QT page for any support information is pointless (because it's not there) - and I purchased Pro with QT 7.2 and can't revert to another version.
And looking around the +QT for Mac OS+ forum this is not just a Windows problem - it's a QT Pro 7.2 problem. I thought Apple applications were flawless and didn't crash??? +<insert sarcasm>+ Anyway...it would be nice to have something that works for my $30 rather than a overpriced video player.

Lync 2013 crashes when video preview or video is loading

Hey all,
For my work I have Office 365 (tried 32bit and 64bit) and this is installed on my windows 8.1 laptop of Dell. There are no problem using the software. But when I'm running lync and on purpose or by accidant go over the video icon in a conversation,
my lync freezes and after a while it wants to restart. The other microsoft voip software (Skype) does not have this issue and works perfectly. Also it is possible to open my video settings, the webcam will show everything like it should. Only hovering the
video icon in a chat is enough to make lync crash. For my work I'm really relying on lync., so I hope ther is a solution for this problem.
The webcam is a Quanta H.264 Integrate Webcam and it was working on a combination of earlier versions of windows and lync.
With some my colleagues (same laptop) running earlier version of windows there are no issues.
Is there some way to fix this problem?
thanks,

Mostly this problem is related with video driver.
Please try to update your video driver.
Lisa Zheng
TechNet Community Support

Skype crashing on Video Settings Page

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