Skype crashing when accepting calls win 7

Hello, i recently have the problem that my skype crashes whenever i accept a call or try to call another person. Thats what i get in the error description. I even reinstalled my os but i have no idea what im doing wrong.Name der fehlerhaften Anwendung: Skype.exe, Version: 7.7.0.102, Zeitstempel: 0x55aa57aa
Name des fehlerhaften Moduls: nvapi.dll_unloaded, Version: 0.0.0.0, Zeitstempel: 0x55810483
Ausnahmecode: 0xc0000005
Fehleroffset: 0x730278a0
ID des fehlerhaften Prozesses: 0xbe0
Startzeit der fehlerhaften Anwendung: 0x01d0ce98fd807036
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Skype\Phone\Skype.exe
Pfad des fehlerhaften Moduls: nvapi.dll
Berichtskennung: c8c1f343-3aa8-11e5-9c45-6c626dee0ea4 Hope someone can help me with this. big thanksw0nder

helenleon wrote:
oh my. i have the same issue. i have Windows 8.1. and my Call always drops between 30sec to 1min. i have no computer skills. really need help on this. im scared to ruin my Laptop.Please, run the DirectX diagnostics tool. Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

Similar Messages

Skype crashing when receiving calls or making calls (update 7.2)

Never had this issue but Skype crashes when I attempt to call somebody or recieve a call. When I accept a call it works for around 30 seconds before cutting out and similar for making a call. My friend had a similar issue with his skype freezing his computer when calling somebody, turns out it was a power issue with his gpu and motherboard, Problem with mine is that it's a laptop and I don't have access to the gpu to tamper with. Faulting application name: Skype.exe, version: 7.2.0.103, time stamp: 0x54ef0c1d
Faulting module name: AMDh264Enc32.dll_unloaded, version: 1.0.0.1, time stamp: 0x502c5232
Exception code: 0xc000041d
Fault offset: 0x00006920
Faulting process id: 0x3cdc
Faulting application start time: 0x01d069c02bf3b52c
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: AMDh264Enc32.dll
Report Id: c59b191f-d5bb-11e4-bee9-2c27d7ad024a
Faulting package full name:
Faulting package-relative application ID: Looking at this I can see that AMD might be causing an issue, I'd rather not upgrade the drivers or downgrade them as I've had extreme issues in the past when doing this. Thanks.

helenleon wrote:
oh my. i have the same issue. i have Windows 8.1. and my Call always drops between 30sec to 1min. i have no computer skills. really need help on this. im scared to ruin my Laptop.Please, run the DirectX diagnostics tool. Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

Skype crashing when receiving calls or making call...

Never had this issue but Skype crashes when I attempt to call somebody or recieve a call. When I accept a call it works for around 30 seconds before cutting out and similar for making a call.
My friend had a similar issue with his skype freezing his computer when calling somebody, turns out it was a power issue with his gpu and motherboard, Problem with mine is that it's a laptop and I don't have access to the gpu to tamper with.
Faulting application name: Skype.exe, version: 7.2.0.103, time stamp: 0x54ef0c1d
Faulting module name: AMDh264Enc32.dll_unloaded, version: 1.0.0.1, time stamp: 0x502c5232
Exception code: 0xc000041d
Fault offset: 0x00006920
Faulting process id: 0x3cdc
Faulting application start time: 0x01d069c02bf3b52c
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: AMDh264Enc32.dll
Report Id: c59b191f-d5bb-11e4-bee9-2c27d7ad024a
Faulting package full name:
Faulting package-relative application ID:
Looking at this I can see that AMD might be causing an issue, I'd rather not upgrade the drivers or downgrade them as I've had extreme issues in the past when doing this.
Thanks.
Solved!
Go to Solution.
Attachments:
DxDiag.zip ‏18 KB

helenleon wrote:
oh my. i have the same issue. i have Windows 8.1. and my Call always drops between 30sec to 1min. i have no computer skills. really need help on this. im scared to ruin my Laptop.
Please, run the DirectX diagnostics tool.
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Skype crashes when I call someone.

When ever I try to call someone on skype it crashes (windows 7) (64Bit) I also have run the DirectX diagnostics tool I have Put the text right below this
Solved!
Go to Solution.
Attachments:
Tool.zip ‏7 KB

DakotaHorton wrote:
There is no error messages that corresponds to the Skype crash
Are you sure? There should be.
Your GeForce drivers are out of date:
http://www.geforce.co.uk/drivers/results/82606
Is your Samson Meteor Mic actually a headset or is it appearing as a set of speakers as well when it shouldn't? You ought to delete it if it's a mic and it's installed itself as a speaker as well. Just try removing it and relaunching Skype - I don't like what it's doing and it might be screwing around with the system.
Try resetting Skype settings:
1) Exit Skype or use Windows Task Manager to terminate Skype.exe.
2) Open explorer, search for %appdata%. 3) Find the Skype Folder.
4) Rename this folder to something like Skype_Old
5) Now search for %temp%\skype.
6) Delete the folder entitled 'DbTemp'
7) Restart your computer, then launch Skype
You can still get back your conversation history. This data is located in the folder you renamed earlier.
Anthony
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Skype crashing when i call or get called and anser

i dont know if this is a common problem with skype on windows 10 but whenever i seem to get called or call and anser skype crashes, please help?

Please, run the DirectX diagnostics tool (32-bit). Run dxdiag.exe (Start - Run or Win key +R) then press enter or click "OK". Once the diagnostics completes, "Save All information..." to a text file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.
(i.e. compress DxDiag.txt ---> DxDiag.zip)

Skype crashing when I call somebody freezing my wh...

It's crashing when I skype call, I'll copy paste some of the information here. It works on older versions but when I update past 6.3 It doesn't let me go through.
Time of this report: 10/7/2014, 21:20:01
Machine name: NATHAN-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: All Series
BIOS: BIOS Date: 04/10/13 12:19:42 Ver: 04.01
Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 12288MB RAM
Available OS Memory: 12228MB RAM
Page File: 2864MB used, 21589MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
Solved!
Go to Solution.

Please, run the DirectX diagnostics tool (32-bit version).
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Skype crashes when joining calls.

Skype goes unresponsive and then freezes my computer after joining a call. I cannot make or accept calls. Any idea why?

Please, run the DirectX diagnostics tool (32-bit option).
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Skype crashes when someone call me and i answer, on Windows 10.

Today i install windows 10 and i have problem when someone calls me on skype and i answer.

Have you checked Settings > Notifications > Phone to see that it is set to Allow Notifications and that "Show on Lock Screen" is on?

Windows crashes when accepting call on Skype

Whenever I accept or start a call, I can talk to the other person. The moment I try to do something else like start another program or run windows task manager it says Skype is not responding and my whole screen freezes forcing me to reset the computer ( Holding the power button). Weird thing is when the screen stops functioning I can still talk to the other person ( He hears me and I hear him). Anyone got an idea what's up with my computer? ( 64 Bit windows 7) Weird thing is yesterday skype still worked perfectly.

Mea, welcome to the forum.
Open Skype and go to Tools / Options / Audio Settings and check to see if the correct Microphone is selected. If not, change it. This is normally the problem.
Please click "Accept as Solution" if your problem is solved.
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Skype crashes when video call reaches 20 seconds

I justt formatted my laptop and reinstalled Skype but since then, all my skype calls crash immediately it gets to 20 seconds or there about. I have no idea what I'm doing wrong. I need help.
Solved!
Go to Solution.

Please, run the DirectX diagnostics tool (32-bit option).
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Skype Crashes When I Call or When Someone Calls Me

Here is a diagnostics check. Please help @.@
Attachments:
DxDiag.zip.zip ‏13 KB

Try to uninstall the currently installed Skype version and install the older 6.14.0.104 version using the download links provided here:
http://community.skype.com/t5/Windows-desktop-client/ASUS-USB2-0-Webcam-not-recognized-by-Skype-6-18...
Make sure to disable automatic updates:
Tools -> Options -> Advanced -> Automatic updates ->Turn off automatic updates

Why does my skype crash when i call with my friend

Please help me
Solved!
Go to Solution.

No. This error message is related to hard-reboot of your computer.
Please, run the DirectX diagnostics tool.
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Skype crashes when I try to make a call (Skype or ...

Windows 7
Skype 6.20.0.104 (has occurred with other recent versions)
Skype crashes when making an initial connection attempt. For Skype calls, it typically occurs before video starts.
System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2014-09-27T17:02:29.000000000Z
EventRecordID
157830
Channel
Application
Computer
Security
EventData
Skype.exe
6.20.0.104
53fd9215
ole32.dll
6.1.7601.17514
4ce7b96f
c0000096
00048665
3228
01cfda748b912048
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Windows\syswow64\ole32.dll
0fe501c8-4668-11e4-ac09-74f06db160af
Solved!
Go to Solution.

Please, run the DirectX diagnostics tool (32-bit version).
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Skype crashes when in audio call

I have problems with my skype crashing when in a skype to skype call (probably any type of call), no video involved. Im using 6.21.0.104 (latest version availible) on a windows 7 home premium PC. I have made the encrypted logfiles (3 created but not attached here - How do i send these files to skype staff??).
What i have tryed so far that did NOT work:
Restart computer
Restart skype (both cause of crash and manually)
Delete the Skype folder in C:\Users\<USER>\AppData\Roaming\
Reinstalled
Uninstalled and installed again AFTER removing C:\Users\<USER>\AppData\Roaming\Skype
Checked for drivers for audio,video and webcam - i have latest installed

Please, run the DirectX diagnostics tool (32-bit version).
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Skype Crashes when using video connection

Skype crashes when I attempt to use video.
I can establish a voice connection with my contact, and all works fine if we are not using video. The moment I enable video in the session, Skype crashes. This is repeatable. The other end does not need to use video, just when I enable it at my end.
I have gone into settings and the video seems to be working fine with my iSight built in camera.
I am using OS X Yosemite latest version, and also the latest version of Skype. I downloaded a fresh copy of Skype, and the problem is the same. The camera is the built in iSight camera on my mid-2007 iMac.
Attachments:
SkypeFirstAid Report 2014-10-20 124208.zip ‏5356 KB
About.jpg ‏70 KB

The same happens to me. Voice-only calls work just fine, but the moment I try to enable video - Skype 7.0. (653) crashes.
I use iMac7,1 (Mid2007) with Mac OS X 10.10 Yosemite. Any help would be appreciated (logs attached). Jacek
Attachments:
SkypeFirstAid Report 2014-10-21 121249.zip ‏362 KB
Screen Shot 2014-10-21 at 12.32.13.png ‏68 KB

Skype crashing when accepting calls win 7

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