Skype crashing when i call or get called and anser

i dont know if this is a common problem with skype on windows 10 but whenever i seem to get called or call and anser skype crashes, please help?

Please, run the DirectX diagnostics tool (32-bit). Run dxdiag.exe (Start - Run or Win key +R) then press enter or click "OK". Once the diagnostics completes, "Save All information..." to a text file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.
(i.e. compress DxDiag.txt ---> DxDiag.zip)

Similar Messages

Skype Crashes when answering or joining a call

I am using the latest version of skype. I can still talk to people through instant messaging however when I join a call or answer a call my skype crashes. I have the latest windows updates and am using the latest skype version.
I am on windows 7.
Thanks.
Solved!
Go to Solution.

Faulting application name: Skype.exe, version: 7.4.64.102, time stamp: 0x55310e41
Faulting module name: d3d9.dll, version: 2.5.8.27, time stamp: 0x5305c43f
Exception code: 0xc0000005
Fault offset: 0x00002c46
Faulting process id: 0x3218
Faulting application start time: 0x01d085cd539bb8ad
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Program Files (x86)\Skype\Phone\d3d9.dll
Report Id: a9897b41-f1c0-11e4-94f5-74d02b9e4e87

Skype crashes when I try making a call

I have a problem with my Skype client, as the title says.I'm actually not sure this belongs here since I have the normal Skype (the one you download from the website, not desktop version).Basically, almost every time I try calling someone (or answering a call), Skype just crashes. After it does, I just relaunch it and I can call people and answer them normally.This is something that's never happened to me before, I think it started happening about a week or 2 weeks ago, not sure, and I have no idea how to fix it. For the record, Skype itself works perfectly fine, no sound issues, no connection issues - it works the same as before, but now it just crashes almost every time I try calling or answering a call. I also tried uninstalling and reinstalling but that unfortunately did not work.

Please, run the DirectX diagnostics tool. Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

Skype crashes when I try to make a call (Skype or ...

Windows 7
Skype 6.20.0.104 (has occurred with other recent versions)
Skype crashes when making an initial connection attempt. For Skype calls, it typically occurs before video starts.
System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2014-09-27T17:02:29.000000000Z
EventRecordID
157830
Channel
Application
Computer
Security
EventData
Skype.exe
6.20.0.104
53fd9215
ole32.dll
6.1.7601.17514
4ce7b96f
c0000096
00048665
3228
01cfda748b912048
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Windows\syswow64\ole32.dll
0fe501c8-4668-11e4-ac09-74f06db160af
Solved!
Go to Solution.

Please, run the DirectX diagnostics tool (32-bit version).
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Skype crashes when in audio call

I have problems with my skype crashing when in a skype to skype call (probably any type of call), no video involved. Im using 6.21.0.104 (latest version availible) on a windows 7 home premium PC. I have made the encrypted logfiles (3 created but not attached here - How do i send these files to skype staff??).
What i have tryed so far that did NOT work:
Restart computer
Restart skype (both cause of crash and manually)
Delete the Skype folder in C:\Users\<USER>\AppData\Roaming\
Reinstalled
Uninstalled and installed again AFTER removing C:\Users\<USER>\AppData\Roaming\Skype
Checked for drivers for audio,video and webcam - i have latest installed

Please, run the DirectX diagnostics tool (32-bit version).
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Skype crashing when receiving calls or making calls (update 7.2)

Never had this issue but Skype crashes when I attempt to call somebody or recieve a call. When I accept a call it works for around 30 seconds before cutting out and similar for making a call. My friend had a similar issue with his skype freezing his computer when calling somebody, turns out it was a power issue with his gpu and motherboard, Problem with mine is that it's a laptop and I don't have access to the gpu to tamper with. Faulting application name: Skype.exe, version: 7.2.0.103, time stamp: 0x54ef0c1d
Faulting module name: AMDh264Enc32.dll_unloaded, version: 1.0.0.1, time stamp: 0x502c5232
Exception code: 0xc000041d
Fault offset: 0x00006920
Faulting process id: 0x3cdc
Faulting application start time: 0x01d069c02bf3b52c
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: AMDh264Enc32.dll
Report Id: c59b191f-d5bb-11e4-bee9-2c27d7ad024a
Faulting package full name:
Faulting package-relative application ID: Looking at this I can see that AMD might be causing an issue, I'd rather not upgrade the drivers or downgrade them as I've had extreme issues in the past when doing this. Thanks.

helenleon wrote:
oh my. i have the same issue. i have Windows 8.1. and my Call always drops between 30sec to 1min. i have no computer skills. really need help on this. im scared to ruin my Laptop.Please, run the DirectX diagnostics tool. Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

Skype crashing when receiving calls or making call...

Never had this issue but Skype crashes when I attempt to call somebody or recieve a call. When I accept a call it works for around 30 seconds before cutting out and similar for making a call.
My friend had a similar issue with his skype freezing his computer when calling somebody, turns out it was a power issue with his gpu and motherboard, Problem with mine is that it's a laptop and I don't have access to the gpu to tamper with.
Faulting application name: Skype.exe, version: 7.2.0.103, time stamp: 0x54ef0c1d
Faulting module name: AMDh264Enc32.dll_unloaded, version: 1.0.0.1, time stamp: 0x502c5232
Exception code: 0xc000041d
Fault offset: 0x00006920
Faulting process id: 0x3cdc
Faulting application start time: 0x01d069c02bf3b52c
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: AMDh264Enc32.dll
Report Id: c59b191f-d5bb-11e4-bee9-2c27d7ad024a
Faulting package full name:
Faulting package-relative application ID:
Looking at this I can see that AMD might be causing an issue, I'd rather not upgrade the drivers or downgrade them as I've had extreme issues in the past when doing this.
Thanks.
Solved!
Go to Solution.
Attachments:
DxDiag.zip ‏18 KB

helenleon wrote:
oh my. i have the same issue. i have Windows 8.1. and my Call always drops between 30sec to 1min. i have no computer skills. really need help on this. im scared to ruin my Laptop.
Please, run the DirectX diagnostics tool.
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Skype Crashes when using video connection

Skype crashes when I attempt to use video.
I can establish a voice connection with my contact, and all works fine if we are not using video. The moment I enable video in the session, Skype crashes. This is repeatable. The other end does not need to use video, just when I enable it at my end.
I have gone into settings and the video seems to be working fine with my iSight built in camera.
I am using OS X Yosemite latest version, and also the latest version of Skype. I downloaded a fresh copy of Skype, and the problem is the same. The camera is the built in iSight camera on my mid-2007 iMac.
Attachments:
SkypeFirstAid Report 2014-10-20 124208.zip ‏5356 KB
About.jpg ‏70 KB

The same happens to me. Voice-only calls work just fine, but the moment I try to enable video - Skype 7.0. (653) crashes.
I use iMac7,1 (Mid2007) with Mac OS X 10.10 Yosemite. Any help would be appreciated (logs attached). Jacek
Attachments:
SkypeFirstAid Report 2014-10-21 121249.zip ‏362 KB
Screen Shot 2014-10-21 at 12.32.13.png ‏68 KB

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Skype crashes when I answer a call or when someone...

Hi,
Whenever I answer a call or whenever someone answers my call, Skype stops working. I have tried with both people & the call test service both with the same result.
I have tried reinstalling skype with no effect. I have been able to make calls with people so long as they call me when my skype isnt running and I turn it on when they are mid call, then I can answer them. But otherwise, it just keeps crashing.
Kinda getting frustrating now.
Thanks in advance

Open Windows Event Viewer -> Custom Views -> Administartive Events. Look for the recent error messages with timestamp corresponding to Skype crash. Copy and paste here the text from the General tab.

Skype crashes when I call someone.

When ever I try to call someone on skype it crashes (windows 7) (64Bit) I also have run the DirectX diagnostics tool I have Put the text right below this
Solved!
Go to Solution.
Attachments:
Tool.zip ‏7 KB

DakotaHorton wrote:
There is no error messages that corresponds to the Skype crash
Are you sure? There should be.
Your GeForce drivers are out of date:
http://www.geforce.co.uk/drivers/results/82606
Is your Samson Meteor Mic actually a headset or is it appearing as a set of speakers as well when it shouldn't? You ought to delete it if it's a mic and it's installed itself as a speaker as well. Just try removing it and relaunching Skype - I don't like what it's doing and it might be screwing around with the system.
Try resetting Skype settings:
1) Exit Skype or use Windows Task Manager to terminate Skype.exe.
2) Open explorer, search for %appdata%. 3) Find the Skype Folder.
4) Rename this folder to something like Skype_Old
5) Now search for %temp%\skype.
6) Delete the folder entitled 'DbTemp'
7) Restart your computer, then launch Skype
You can still get back your conversation history. This data is located in the folder you renamed earlier.
Anthony
This post was by Anthony- I do not work for Microsoft!
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Skype crashing when making a call

My skype seems to crash almost everytime I make a call.The version of skype I am using is: 7.6.0.105Operating System: Windows 7 Professional 64 Bit From Event Viewer I found the following:Faulting application name: Skype.exe, version: 7.6.0.105, time stamp: 0x559165ab
Faulting module name: nvapi.dll_unloaded, version: 0.0.0.0, time stamp: 0x55810483
Exception code: 0xc0000005
Fault offset: 0x66da78a0
Faulting process id: 0x1830
Faulting application start time: 0x01d0c230b4066e76
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: nvapi.dll
Report Id: 23cc1bb7-2e27-11e5-b87d-f46d044fd2c7 I have also attached the dxdiag file. Steps I have taken (found from other posts):-Restarted computer-Uninstalled nvidia drivers using DDU & Safe Mode then Reinstalled the latest drivers-Deleted the skype folder from appdata & temp-Uninstalled skype, deleted all associated folders from program files, temp, appdata, programdata then reinstalled skype Unfortunately none of these solutions have worked for me. This is extremely frustrating. Can someone please assist me with this issue.

techfreak wrote:
I imagine 3d stereoscopic being enabled or playing Nvidia gamewoks-based games probably use that as a dependency. You can always run msconfig from the run box and uncheck things that load at startup. Since that file is not in use all the time something is loading it in memory then the crash occurs because it probably get unexpectedly unloaded. Many times this can be due to your sleep settings in Window or your BIOS (or BIOS issues), and other times mix/match driver issues. You might consider doing a clean install of the Nvidia drivers (checking the box for clean install) and installing only the basic components (none of the add-ons like shadowplay) and see if that helps.I have already clean installed my nvidia drivers, I used DDU to wipe them. I also only ever install the driver itself, and uncheck all other options.I have my power options set to Never sleep, and 20minutes to turn off the display.I'm not exactly sure what startup options I should be looking for in msconfig, I think I've already unchecked everything I don't need.It's just strange how this only just recently started happening, I didn't have an issue before. I also don't recall updating anything recently unless it was done through Windows Updates.

Skype Crashes when receiving and joining calls

Whenever i receive a call or i join a group my skype crashes but it doesnt happen when i make a call
Please help me

Please, run the DirectX diagnostics tool.
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Skype crashing when accepting calls win 7

Hello, i recently have the problem that my skype crashes whenever i accept a call or try to call another person. Thats what i get in the error description. I even reinstalled my os but i have no idea what im doing wrong.Name der fehlerhaften Anwendung: Skype.exe, Version: 7.7.0.102, Zeitstempel: 0x55aa57aa
Name des fehlerhaften Moduls: nvapi.dll_unloaded, Version: 0.0.0.0, Zeitstempel: 0x55810483
Ausnahmecode: 0xc0000005
Fehleroffset: 0x730278a0
ID des fehlerhaften Prozesses: 0xbe0
Startzeit der fehlerhaften Anwendung: 0x01d0ce98fd807036
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Skype\Phone\Skype.exe
Pfad des fehlerhaften Moduls: nvapi.dll
Berichtskennung: c8c1f343-3aa8-11e5-9c45-6c626dee0ea4 Hope someone can help me with this. big thanksw0nder

helenleon wrote:
oh my. i have the same issue. i have Windows 8.1. and my Call always drops between 30sec to 1min. i have no computer skills. really need help on this. im scared to ruin my Laptop.Please, run the DirectX diagnostics tool. Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

Skype crashing when i call or get called and anser

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