Skype credit being charged inspite of being conver...

Hi
I had two subscriptions
1. Unlimited World
2. India 400
The first time I subscribed for India 400, it worked perfectly fine. My phone calls to India were covered in the subscription.
However, after exhausting the 400 minutes a few days ago, I renewed it again today and called up some numbers in India. To my surprise, my skype credit got exhausted! I even got the receipt by email from skype and paypal that the payments have been done successfully.
How do I claim the refund for the calls made to India which were supposed to be covered under subscription but instead charged to my skype credit? My account details show "0 minutes left" under "Your Subscriptions" -> India" at this point of time. I must add that it has already been more than 30 minutes.
Upset!

I checked your account and you don't have any subscription minutes left for this month.
For example if you purchase India 400 five times a month it will still only give you 400 minutes per month.
Your minutes will be reset on the 7th of August and since you paid twice this month your next payment will be in September
I think Norman has explained it quite nicely in a very simple way:
http://community.skype.com/t5/Subscriptions/Subscription-to-India/m-p/25184#M581
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Similar Messages

Skype credit being deducted even though I have sub...

Hi, I notice that my skype credit is being deducted even though I have subscription for calls to UK.
I called +44 uk landline # and my skype credit is being deducted for it.
I checked my subscription which allows me 120 minutes per month for calls to UK
and notice I have still 103 minutes left.
So why is my skype credit being deducted?
Could you refund my skype credit?
Kindly advise, thanks.

eunicecheo wrote:
So why is my skype credit being deducted?
Hello and welcome to the Skype Community.
Your account shows that you called a UK Shared cost 0845 #.
These very expensive premium #s are not included in any Subscription.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype credit & unlimited world calling

Hi,
I've subscribed for unlimited world calling free month and it was working great.
However it seems my Skype credit have been charged for the same and my skype credit is null now. When u try to make call using unlimited world call I couldn't make a call as it says you don't have credit balance.
I was in an impression to subscribe for this once my free month gets over, but since it makes me think that Skype credit is charged for the free call I have hesitation to make the subscription.
Could you make me understand the below
1. What's the difference between Skype credit and Skype subscription
2. Say if I subscribe to UWC for $13.99 do I need to buy a Skype credit separately to make calls?
Thank you in advance.
Solved!
Go to Solution.

1. Skype credit can be used to place calls to phone numbers reachable by the Skype network.
Skype subscriptions can be used to place phone calls at no cost assuming the number being dialed is covered by the subscription and your usage of the subscription doesn't violate Skype's terms of use or fair usage policy. If you dial a number not covered by the plan or exceed your allotted usage (if minute based), then credit will be consumed. Additionally Skype subscriptions do not cover calls to premium, shared-cost or non geographic numbers. Those will revert to credit if dialed. Be aware that many unlimited plans do NOT include mobiles. Dialing a mobile when you have a landline subscription will consume credit.
2. As long as you make calls covered by the subscription then no credit will be consumed nor is credit required. You can have a subscription with a zero credit balance. If you attempt to make a call that requires credit, you will not be able to place the call. If you are unsure what is covered by your subscription you need to revisit the terms of your subscription or keep your balance at zero credit (Auto-recharged disabled) to not incur additional costs.
This FAQ covers what is covered by that subscription. Pay close attention to the landline and mobile part. You can also refer to the Skype rates page and look at the pay as you go rates. If an area code is listed as premium or shared cost for the country you are calling, it will not be covered by the subscription and it will request credit.
https://support.skype.com/en/faq/FA34442/
http://www.skype.com/en/rates/

Credit being charged when I have subscription

i have a monthly subsciption that allows free skype to skype call.why am i being charged on my phone credit when i call.Am calling Saudi to Saudi.Also the reception is crap,keeps breaking up,As for the computer to computer skype,this is a no go .Ihave a 4G dongel and they just cant hear me in england.Whats going on with skype.Before any one suggests computer fault,it only 4 weeks old with windows 8 and everything is on that should be on. ANY IDEAS PEOPLE !!
Post transferred from blog article;
subject/title edited accordingly.

Credit being Charged for No Calls ? I Have Subscription? This Has started when I Changed to Win 8.1

Was charged $25 skype credit five times within a f...

I received an email alert from my bank informing me that I had made 3 online payments of $25 to Skype. Confused, I went to my banks website to confirm. I then logged on to my skype account and watched my skype credit charging up and discharging while not knowing what to do. I was not making any phone calls, nor was I using skype in any way other than to try to figure out what was happening. I noticed that I was charged 2 more $25 increments while I was logged on to skype. At that point, I picked up the phone and called my bank and had my card canceled.
I'm not sure what happened, but I suspect someone gained access to my account. While this was happening, I received two 'group' text messages (SMS) to my Skype account asking if I was still selling a boat and in another one, a bike. The writer was trying to get me to reply to their email address. I did not fall for it. I turned over the email address to an FBI agent friend of mine so they can run trace on it. Just got word that everything seems to trace to Belgium.
Now that I am out $150, but the scammers are unable to continue charging my card... I was dismayed that I could not locate a phone number to Skype's customer service line so I could let them know I was having this issue. I find it hard to believe that there is no customer service line what-so-ever. Did I make a mistake in working with Skype? I didn't have problems in the past, and it appears to be a great service still... but no customer service line?
So tell me mysterious people behind skype... How do I get my $150 back?

Hi, PerSverre, and welcome to the Community
As is noted in the blue banner which appears at the top of every thread (discussion) on the Rates & Subscriptions message board:
If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. To help you find the right place for these types of questions please feel free to use the following links:
Refund requests
Problems with credit card/ PayPal payments
Other payment issues
General Payment and prices help
Please also remember, as is noted in our Community Guidelines , the Community is not a branch of Skype Customer Service. The best recommendation we can provide for you for resolving why your subscription did not cancel is to please contact Skype customer service directly.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Subscription renewed but charged at skype credit r...

I renewed My subscription of 800 minutes to India but after renewal I am charged at Skype credit rates per minute to India why? Please explain

Hello and welcome to the Skype Community.
Your account shows that you have used your full minutes allocation in your current billing cycle and your next minutes will be added to your account when your next billing cycle starts on July 12th 2015.
Renewing your monthly Subscription before your billing cycle ends has no effect on the date upon which your minutes allocation will be added to your account.
To continue calling until your next minutes allocation is applied to your account please purchase either a Subscription but with a different amount of minutes or Skype Credit.

Denying refund of unauthorized charge Skype credit

My account of (deleted) which I’m not using much, since I have a personal Skype account has a credit of 24.04 Euro, which as I checked was automatically charged without my authorization by SKYPE in 2012 ( order ID #[removed for privacy]) - I contacted Skype Chat support and first asked if I can add my personal Skype account to Skype Manager where my business account is and then relocate credit or just simply get a refund.
I was said that it’s impossible.
I really cannot comprehend why if the credit was charged automatically without my consent , I cannot get a refund or to relocate to my personal account.
It's like stealing money from your users...
I want to know where can I complaint and report it.
Tried a chat, but the operator was limited to an idiot sheet he copied/pasted from, unable to call a real person or get the customer service email.
Jerzy

Does Skype give any explanation or clarification what that certain charge is?
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Pay as you go - The Charge against Skype Credit Ra...

Thank you Skype for your Service but I do feel a little let down and don not understand the Charging against my Skype Credit Account ?
I have been trialing the last Free Trial of Worldwide Unlimited Calls. I really only call the USA, so want to buy this Subscription and not the Worldwide and also wanted to compare the savings if I were to just Pay as You Go ?
If I I understand correctly the Pay as you Go rates of 1.6p a minute plus the 3.4p Connection charge.
However, I tried to MAKE two calls to a USA Cell phone and even though I did not even get through.
I had 20p deducted from my existing Skype Credit balance.
Can you explain why ??

As long as you keep renewing your account every 30 days by adding the $15.00 your account will stay active and the money will be carried over up to $1,000.00 dollars. If you have had the cell for more than 6 months you can get a contract or monthly plan and you will be given credit for the money on your phone. I use the extra money for long distance calls since I do not have a long distance carrier on my landline, also if you text you can use it that way. If you put in a $30.00 prepaid card it will be good for 90 days so that would save you $15.00 every 90 days by not buying the $15.00 card every 30 days also you can buy a $100.00 card and it would be good for one year.

Charged twice for skype credit

Today i was charged twice when i bought skype credit. I went to customer support page but i am not able to chose my country (bosnia and herzegovina) so i chose austria instead.
Niw i am waiting for response.

Got charged twice on 11/30, please refund.
Also, why is that we cannot contact skye directly, why should it take me 2 hrs to find out that there is no direct link to customer service. This is just unprofessional.

Skype Credit not reflecting - Charges charged to Credit Card

I've applied for a yearly subscription and have received a message from Skype stating that the subscription has not been processed because the charge to the bank did not go through, although it is reflecting in the bank statement.

sometimes just a reservation on your bank account. something that gets cleared after x amount of time. you can always check your skype account at https://go.skype.com/myaccount to see whether the order went through or not.
furthemore, buying a subscription doesn’t add credit to your Skype Credit balance; a subscription provides you with calling minutes.

Charged twice for skype credit reload

Hi, I reloaded my Skype credit with $35 and it didn't seem like it was going through the first few times I tried so I did it until I knew it had gone through. Turns out it loaded twice instead of once. I don't need that much credit especially since the expiry date to use it by wasn't extended along with the purchase so there's no way I'll be able to use it all by the time it'll expire. Who can I contact about either refunding one of the transaction or to extend the expiry date by another year or so??
Looking forward to your response.
Thanks

to request for a refund of your second payment, you may need to contact customer service -
How to Contact Skype Customer Service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Too many payments taken for my Skype Credit

Hi I would like to know where I can report about 4 payments taken in one day eg May 23rd, 2013 for my Skype Credit account. Instead of only one payment of $40AUD being taken, there were four payments credited to my Credit Card. This should not have happened, and I usually only make one payment at a time? Can you please point me in the correct direction to report this? I would want 3 of the payments put back in the Credit card. Thanks in advance, regards Cheryl

for clarifications regarding those charges, you may need to contact customer service. Just click the link below for instructions on how to contact the support them. You can also request for a refund if preferred/applicable; http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Problem with buying Skype credit.

I have tried to buy Skype credit several times, but no success. Everytime after I clicked the Continue button to make the purchase, it went to the page showing Loading and being frozen there.
Any help would be appreciated.

mara.cze wrote:
Hi,the only thing I need,is someone who works by Skype company. I have problem with buying the skype credit and I sent it wrong. Please dont answer or dont ask what is wrong. I need someone from skype who I can call to. This is incredible,that this big company like skype doesnt have an operator who I can talk to. Or if they have,why is it so hard to find a concact to them ?
So please I want only contact to a skype worker,thank you. The best will be,if the contact is his skype nick name,I dont want call from my handy for money. Please,tell me that its possible,im getting mad. Ive spent my time on the PC 2 hours to look for someone and I didnt find anyone. And it is so simple thing. Thank you,Marek
I think you may need to contact customer service regarding that matter. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
at the moment, they are only offering email and live chat support (for premium/selected members). Support via phone is not yet available.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

£2.54 skype credit - cant complete transaction

I've being buying £10 credit via Ukash for more than a year. With the value I ALWAYS split like £7.46 for my subscription and the balance I buy skype credit (2.54).
This month my £2.54 buying credit shows pending (since 3rd septemeber).Note that on my purchase history shown £10 pending, but I typed £2.54 on the aproprieted box.
We all know that when you go to skype buy credit page only two options are available, £10 or £20.
I has been like this since I can remember, so even though the £10 box is selected, when you go to payment method and select ukash, another two boxes are shown, one for the voucher code and another for the value.
As Ive said in the beginig of the post, when this stage of the credit purchase arrives, I submit the code for the voucher and the value for the voucher, even if smaller than the original £10. It always accepted but this month Im having trouble with it.
To make things worst I've contatcted the customer support from skype via email, got back the automathic reply saying they will get back to my in 48 hours but never heard back from them. Sent another email, same thing. Until today I dont have any comments from Skype, neither my £2.54 has being credit.
Please can someone from Skype say something about it. This definitely is not a sort of customer sevive response anyone would like to have .... total silence.
Kind Regards
Leticia

Hi and welcome to the Skype Community,
Please make sure you sign in to the Skype applicaiton with the same Skype name that your purchased the credits for. When checking the Skype name you used to sign in here on the community there is no order registered and the credit balance is "0" as well. Check the order confirmation email to verify which account you purchased the credit for.

Not enough Skype credit to call??? I paid for an a...

I paid for 30$ for 12month where I can call around, but I configured my FREE TALK1200 and when I try to place a call, i get not enough Skype credit?
How do I get help here???
I also paid 50$ for a skype phone number? So what is up? Where are support people??
but can call from a cpu....

You need to make sure you are calling a number within your subscription. Also check your calling history on Skype.com to ensure the number is being dialed correctly. If all that is correct then there is a update configuration problem/corruption in the unit. Usually power cycling and relogging onto the unit will fix it, but not always.
I just purchased another Freetalk Connect Me device last week and they sent me a UK model with no option to change it to US. I have yet to get a reply from Freetalk where I ordered it. Any number I dialed from a friends landline +44 was injected and Skype calls all required a 1 prefix before the area code. I am currently using that box and gave my US box to relatives, since they have a landline. On my US box, I could login into my account all day long but it would get a bad password error with their account. The only solution was to reset the box, which in turn resets the configuration, thus fixing the problem.
My guess is that you have a similar error. If you can login to the box, just click the factory reset option (or press the button) to reset your unit, then try again after the reset. If you reset the unit correctly, the initial wizard will come up. Hopefully that will resolve the stubborn issue.
Also make sure your unit is running the latest firmware which is: 1.0.9.0
If it is not running the latest firmware, set your preferred upgrade time/time zone and it should update it around that time frame. When it was 10:30 pm my time, I set it to 11pm and to my surprise it upgraded a bit earlier at 10:40 pm (right as I was still making changes to the unit).

Skype credit being charged inspite of being conver...

Similar Messages

Maybe you are looking for