Skype Credit Bought on my Account - Need Refund

£80 of Skype credit was bought on my account.
I was locked out of my account as a result.
How can I claim a refund?

Hi, goateez, and welcome to the Community,
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service and here is a link to the FAQ which explains how to start an instant message chat session with a customer service agent: https://support.skype.com/en/faq/FA10656/what-is-live-chat-support
This FAQ article provides information Skype will need:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
If you experience difficulty reaching Skype Customer Service, try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Skype is aware of problems with the website when contacting their customer service unit. Skype is working on resolving the issue; more people seem to be getting through and more quickly than in previous weeks since the issue appeared in June 2014.
The goal is to reach a customer service agent in order to start an instant message chat session with an agent, so several attempts and taking different paths through the various drop-down menu choices presented seems to be working.
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Skype credit bought from Europe - will I be able t...

I have bought Skype credit a year ago, which has been deactivated since then because I haven't used it for some time. I saw in the FAQ that reactivation is generally possible, but not in Japan, where Skype credits expire after half a year. I live in Europe, and bought the credits there, but I will travel to Japan next month and I would like to do land calls using Skype. I will reactivate my credits before my travel. How should I interpret the exception written above in this case? Will I be able to use my reactivated credit in Japan because I bought it in Europe? Or I will not be able to use it, because I bought it more than a half year ago, so the possibility to use it from Japan has expired? Thanks for your help!
Solved!
Go to Solution.

Skype Support has give me the answer. I will still be able to use my recativated credit in Japan, because I've bought it in Europe.

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Skype credit being deducted even though I have sub...

Hi, I notice that my skype credit is being deducted even though I have subscription for calls to UK.
I called +44 uk landline # and my skype credit is being deducted for it.
I checked my subscription which allows me 120 minutes per month for calls to UK
and notice I have still 103 minutes left.
So why is my skype credit being deducted?
Could you refund my skype credit?
Kindly advise, thanks.

eunicecheo wrote:
So why is my skype credit being deducted?
Hello and welcome to the Skype Community.
Your account shows that you called a UK Shared cost 0845 #.
These very expensive premium #s are not included in any Subscription.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Remove skype credit from member

Hi,
our colleague has left us and there is about 10 EUR credit left on her account. Is it possible to withdraw (retrieve) it from her account back to our general account? Since she will not be using her Skype anymore, the money there is of no use for us.
Thanks for advice,
Jana

jana1238 wrote:
Hi,
our colleague has left us and there is about 10 EUR credit left on her account. Is it possible to withdraw (retrieve) it from her account back to our general account? Since she will not be using her Skype anymore, the money there is of no use for us.
Thanks for advice,
Jana
Yes you can retrieve the Skype Credit allocated to her account in Skype Manager,.
Here are the instructions:
Sign in to Skype Manager.
Click Features in the toolbar to display the Credit allocations page.
Check the box next to each member whose credit allocation you wish to take back.
Click Take back credit.
Confirm that you wish to take back the credit by clicking Take back credit. The credit is refunded to your Skype Manager's credit balance.
Hope this answers your question.
Regards
Gary B
Skype Enterprise Support

I accidentally bought an app i don't want, is there any way i can get the credit back on my account?

I accidentally bought an app i don't want, is there any way i can get the credit back on my account?

Apple usually offers a refund one time. You need to decide if this purchase is the one that you wish to use that one-time refund with.
Mac App Store Support -
http://www.apple.com/support/mac/app-store/

Bought credit : not reflecting in account

Hi,
I am travelling and needed to make calls. I bought Skype credit but its not reflecting. Then I bought Subscription in a hope that it might work. I think my account is stuck and needs a reset. How and Who can do this.?... Please direct me to email/web address.
Regards,
S

Hi Sachin
From what I gather from your Qs, is that the accounting document was NOT created at the time of billing
If thats the case, go to VFX3, input your SD document and execute, try releasing the document using the green flag, then go to GOTO --> Notes and u will see the log of why the document was not released to accounting
The log might help troubleshoot the error
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Account Hacked and Skype Credit used without knowl...

Hello,
My Skype account got hacked into and my Skype Credit was used to send SMSes to unknown numbers in China. I have changed my password and would like to get back my Skype Credit and the SMSes to the China numbers removed.

Hi, Catarinarp, and welcome to the Community!
First things, first: contact the company that issues your credit card to report fraudulent purchases and to ensure no other fraudulent purchases have been posted to your account. Next, change your account password immediately. Further, ensure your computer system or device operating system software updates are downloaded and installed; update the virus signature files and run your anti-virus software.
To sort this out with Skype, you need to contact Skype Customer Service; here is a link: contact customer service
Best regards,
elainem77
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Account Hacked and credit bought

Skype team,
This morning at 9am (Argentina time) I recieved and email from skype support saying that my primary email address had been changed to *edited for privacy*
As I didn't performed this change I inmediately changed my email address settings and changed my password.
Also I realized that there was a skype credit purchase of $60 which of course I didn't do. I already erased the stored credit card. The thing is, where is that credit now?? Because it's not credited on my balance, and also I tryed downloading the invoice and I get an error log.
The order No is [removed for privacy].
Can I get more information regarding this issue?:
- Where is the credit?
- Where was my account accessed from?
- Is it possible to speak with skype support about this?
- How can I send you the printscreen? Is there and email address?
Hope to hear from soon.
Regards,
Jose

you may need to contact customer service for more details and to know what your possible options are :
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
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Account hacked -- Skype credit stolen

Urgent -- I discovered today that someone hacked into my Skype account and used up all my skype credit. Yesterday, I had more than $20 of credit. Today, it is less than 50 cents. I looked up my call history and saw several calls to the Falklands that I did not make. Please investigate ASAP and refund the Skype credit to my account for all the calls made yesterday (which were not made by me). I will change my password right away to prevent further theft. My skype ID is laurily79.

Hi to Laurily (and to Louella, whom I answered the same in your own post),
You might try filing with Skype Customer Service using either of these links: contact customer service or request a refund. (As you may or may not be aware, Skype's policy is not to issue refunds in such instances. http://www.skype.com/intl/en-us/legal/terms/tou/#refund_policy)
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Have Unlimited World, but need Skype Credit for ca...

So I've checked and read and googled... I have the Unlimited World plan that covers China. From my understanding anyway. My account says Premium, which I read does not cover China. But I also have Unlimited World that does include China. When I go to the rates and click on China it shows the unlimited plan at the bottom. When I click it, it says I already have this plan and will be overlapping my current plan. I really need my subscription to work, otherwise I will cancel it, what's the point?

Laptopnomad wrote:
1. Would be charged to your world subscription.
2. would be charged to your world subscription.
3. It should be charged to your world subscription, but not 100% sure.
4. charged to skype credit,
Hello,
1. Correct.
2. Correct.
3. Correct. I can confirm that the forwarded calls will be charged to the Unlimited World Sub.
4. Correct.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Denying refund of unauthorized charge Skype credit

My account of (deleted) which I’m not using much, since I have a personal Skype account has a credit of 24.04 Euro, which as I checked was automatically charged without my authorization by SKYPE in 2012 ( order ID #[removed for privacy]) - I contacted Skype Chat support and first asked if I can add my personal Skype account to Skype Manager where my business account is and then relocate credit or just simply get a refund.
I was said that it’s impossible.
I really cannot comprehend why if the credit was charged automatically without my consent , I cannot get a refund or to relocate to my personal account.
It's like stealing money from your users...
I want to know where can I complaint and report it.
Tried a chat, but the operator was limited to an idiot sheet he copied/pasted from, unable to call a real person or get the customer service email.
Jerzy

Does Skype give any explanation or clarification what that certain charge is?
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
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Re: I have Skype Credit, but Skype says I need cre...

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I'm trying to use it now, but the client tells me I need credit to make a call, but I already have a credit !!
How do I solve this ? I don't want to buy more credit, I already have some.
Thanks

I have made a three month subscription,not knowing Skype still has auto pay to my card on file,had do i rectify that and get recredited,thanks.

Can't securely add Skype credit to my account!

Hi, Any ideas on why I am getting security certificate errors when I'm trying to add skype credit to my account?

Please check the link below for possible answers-
https://support.skype.com/en/faq/FA417/i-m-having-a-problem-placing-an-order
However, if the issue you are experiencing does not fall under any of the categories mentioned, or if in case you need further assistance or instructions, you can also contact customer service. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

I need to cancelled my skype credit

hi i need you to cancelled skype credit i dont need it

Below is the link where you can see the requirements and instructions on how to request for a refund;
https://support.skype.com/en/faq/FA297/how-do-i-request-a-refund
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Skype Credit Bought on my Account - Need Refund

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