Skype Credit Dropping Fast!

Hi All,
I've made a dozen or so calls to a South African landline just lately. The PAYG call cost from the UK is 2.3p/min (inc VAT), with no connection charge. I reckon I've made roughly £5 of calls but my Skype credit has dropped my much more than this.
Is it possible to get a breakdown of all the debits to my Skype credit? I've searched the website but all I can get is the overall balance.
Thanks
Steve

pi0115 wrote:
Hi All,
I've made a dozen or so calls to a South African landline just lately. The PAYG call cost from the UK is 2.3p/min (inc VAT), with no connection charge. I reckon I've made roughly £5 of calls but my Skype credit has dropped my much more than this.
Is it possible to get a breakdown of all the debits to my Skype credit? I've searched the website but all I can get is the overall balance.
Hello Steve,
The cost of calls to South Africa from anywhere (including from within South Africa) is as follows:
There is a connection fee for all PAYG calls worldwide. There is no sales tax (VAT) payable as you have already paid tax on your Skype Credit purchase.
You can see a breakdown of your call costs at your Account Page.
If you let me know where you saw the prices you quote I'll see if we need to amend/clarify the text.
Thank you.
Pay As You Go - South Africa
Calling - per minute 1
excl. VAT
South Africa
4.1p/min
South Africa - Cape Town
4.1p/min
South Africa - Johannesburg
4.1p/min
South Africa - Mobile
13.6p/min
South Africa - Special Services
20.2p/min
1 A connection fee of 6.9p applies, unless otherwise indicated.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Hello and welcome to the Skype Community.
Your account shows that you made 8 successful and 4 unsuccessful calls within Ecuador on April 17th 2015 including 3 calls to a cellphone. You were charged in accordance with our published rates on each occasion.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Hi, goateez, and welcome to the Community,
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service and here is a link to the FAQ which explains how to start an instant message chat session with a customer service agent: https://support.skype.com/en/faq/FA10656/what-is-live-chat-support
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Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Please contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Hi, MaskB, and welcome to the Community,
Please check your account dashboard for anything, particularly outgoing calls, which you did not place. These are clues that your account may have been compromised. In the Skype for Windows Desktop version, re-setting an account password is as easy as clicking Skype -> Change Password on the top menu bar.
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Switching from World Minutes to Skype Credit durin...

Hi.
I have an Office 365 60-minutes deal, plus Skype Credit, both of which I use for business purposes. I understand that Skype will prioritise using the world minutes before using Skype Credit for calls.
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2. Can I select which "account" to use when making the original call?
3. Is Skype working on either of those solutions, or anything similar?
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Aunt_Anarchy wrote:
1. When I reach zero minutes, is there any way for Skype to automatically switch over to use Skype Credit without dropping the original call?
2. Can I select which "account" to use when making the original call?
3. Is Skype working on either of those solutions, or anything similar?
Hello and welcome to the Skype Community.
1. Unfortunately not. Calls can't be switched seamlessly when there's a change in the call charging protocol. Calls are charged at different rates between Subscriptions and Credit.
2. Again this isn't possible. The system will automatically choose the cheaper option and can't be manually overridden.
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TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Credit Stolen

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Dear Readers,
Your reports read as if your accounts have been compromised ("hacked"). This FAQ article details next steps:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
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Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Hello,
please contact Skype customer service who will de-link your account from the Chinese website.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Hi, sorry it took me so long to reply. I finally had some time to troubleshoot the issue, and fortunately I found what was wrong .
But first, I must say that I am deeply ashamed, and I apologize to for coming here and blaming Skype, because it turns out the fault is completely mine. The problem was that a while back, a tech buddy of mine sent me his Windows "hosts" files (the hosts file allows a simple way to block unwanted and dangerous websites, as well as advertisements from loading on your computer). Most of the time, I do pay attention when I compile my hosts file, but this time I assumed my buddy's list of blocked websites was reasonable.
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"skypeassets.com"
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I have tried to buy Skype credit several times, but no success. Everytime after I clicked the Continue button to make the purchase, it went to the page showing Loading and being frozen there.
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mara.cze wrote:
Hi,the only thing I need,is someone who works by Skype company. I have problem with buying the skype credit and I sent it wrong. Please dont answer or dont ask what is wrong. I need someone from skype who I can call to. This is incredible,that this big company like skype doesnt have an operator who I can talk to. Or if they have,why is it so hard to find a concact to them ?
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I think you may need to contact customer service regarding that matter. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
at the moment, they are only offering email and live chat support (for premium/selected members). Support via phone is not yet available.
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Inactive Skype Credit - I don't have button to rea...

Hi!
I receive that message in 17-01-2014
You don't seem to have used any of your Skype Credit in a while. It becomes inactive if you haven't used it in 180 days. But don't worry - once it becomes inactive, you can reactivate it whenever you're ready to use it. Simply sign into your account online and follow the option to Reactivate credit.
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If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. To help you find the right place for these types of questions please feel free to use the following links:
Refund requests
Problems with credit card/ PayPal payments
Other payment issues
General Payment and prices help
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Need Skype Credit when I have a Subscription?

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as far as i understand u...u can use ur subscription from ur tablet but not from ur pc
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I need to buy skype credit ,,how?

How can i buy skype credit or subscribe, am new to to skype

Dupe.Daramola wrote:
How can i buy skype credit or subscribe, am new to to skype
Hello and welcome to the Skype Community. Here are the links you require:
Skype subscription Buy Skype credit
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Use of subscription when skype credit already ther...

Hi, a quick one.
I already had a skype credit of around $25 when I subcribed for a monthly subscription plan for calls on mobile phone from skype installed on PC. I want to know whether my skype credit will be exhausted for the calls or the minutes from subscription?
Thanks

Hi,
Package will be used first. When you run out of minutes then cost will be covered by Skype Credit.
Please also keep in mind that payment for subscription is taken 3 days before subscription ends.
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I hope it is clear
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Skype Credit Dropping Fast!

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