Skype credit gone

Hello,
When loggin into my PC today i had a notice that my account had been breached and suspended.
After changing everything i noticed account has been used by somebody else.
Some questions i saw in a other topic:
Has your account been hacked? Looks like it
Are there any changes to it? Only my credit gone down.
Have you checked your call and transaction history at your Account Page?
Date
Date
Item
Destination
Type
Rate
Duration
Amount
Currency
July 25, 2013 16:23
2013-07-25T16:23:12+00:00
2,25E+10
Guinea
Call
0.350
0:09:43
3.590
EUR
July 25, 2013 16:05
2013-07-25T16:05:00+00:00
2,25E+10
Guinea
Call
0.350
0:17:59
6.390
EUR
July 25, 2013 16:04
2013-07-25T16:04:46+00:00
2,25E+10
Guinea
Call
0.000
0:00:00
0.000
EUR
July 25, 2013 16:04
2013-07-25T16:04:33+00:00
2,25E+10
Guinea
Call
0.000
0:00:00
0.000
EUR
Hope you can help me as i dont see a reason how they got in as i didnt found anything on my PC.

For clarifications and to know what your possible options are, I think you may need to contact customer support.
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Similar Messages

Re: Where Has My Skype Credit Gone?

Where did you find that option? I just logged on here on my computer and can't find where to reactivate, only how to buy it. Please help! I had about 10 usd on here. And as you ask later on, WHY did Skype take this away? I got an email saying that the automatic payment was cancelled which is fine, but don't take my money please.

tsturm wrote:
I have updated Skype on the Mac, and my Skype credit has disappeared. The credit is visible on the web, but there is no"Reactivate Button" anywhere.can you try signing out then sign in again (not simply closing Skype then running it again)? this may help update your account information. Also double check if you have the correct account logged in (if you have more than one account). Yet, if still needed, you may need to contact customer service for more help. Just click the link below to see the instructions on how you can get in touch with the Support team ; https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service

Skype credit gone after update?!

Hello!
About a week ago I got an update for Skype on my iPhone and iPad. As usual, I updated. The next day I wanted to call my family in Germany over Skype on my phone and was told I have no credit left. How is that possible?? I KNOW I had enough credit before the update!!! Please help?

assuming that you already double-checked if you are using the correct username (if in case you have more than one account), try to sign out then sign in again. That procedure is different that just closing the Skype software, then running it again.
If your credits still don'tshow, then you may need to contact customer service regarding that matter.
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Charged twice for skype credit reload

Hi, I reloaded my Skype credit with $35 and it didn't seem like it was going through the first few times I tried so I did it until I knew it had gone through. Turns out it loaded twice instead of once. I don't need that much credit especially since the expiry date to use it by wasn't extended along with the purchase so there's no way I'll be able to use it all by the time it'll expire. Who can I contact about either refunding one of the transaction or to extend the expiry date by another year or so??
Looking forward to your response.
Thanks

to request for a refund of your second payment, you may need to contact customer service -
How to Contact Skype Customer Service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Skype Credit inactive alert.. but NO credit available to activate

I received an email alert stating my credit would become inactive, so I sent an SMS to keep it alive.But yesterday I had another email telling me my credit had now become inactive and needed re-activating, Logging back in to re-activate it tells me I have 'no credit to re-activate' ??????? Where has my credit gone?

Hey, jfd2109!
Welcome to the Skype Community! I'm sorry to hear that your inactive Skype Credit has... become missing inactive credit altogether. Unfortunately, 98% of the community users, including myself, do not have the tools to assist you with your incident that may require some administrative modifications to be transacted.
However, that's where I come in and point you in the right direction for this specific case! Please sign in and submit a support request to Skype Customer Service I suggest, to you, the following categories:
Select the following option:
so that you can speak to someone who can pinpoint the issue thoroughly. Good luck! I hope you get the correct amount of Skype Credit that you are supposed to have!
Remember: The Community is here for you!
If you've got something on your mind about Skype, please don't forget about us!
With the expertise of Skype users, like me and you, it's no ordinary community.
You've got questions, we've got answers - see what the community can do for you!

Calls to Algeria routed via my skype credit

Nov 01 20:11
+213550704890, Algeria
Call
$0.000
00:00
$0.000
Nov 01 20:10
+213551157779, Algeria
Call
$0.000
00:00
$0.000
Nov 01 20:09
+213550132881, Algeria
Call
$0.000
00:00
$0.000
Nov 01 20:08
+213500009244, Algeria
Call
$0.000
00:00
$0.000
Nov 01 20:07
+213555256321, Algeria
Call
$0.400
00:46
$0.489
Nov 01 20:05
+213550545836, Algeria
Call
$0.400
01:51
$0.889
Nov 01 20:04
+213550305830, Algeria
Call
$0.400
00:00
$0.000
Nov 01 20:02
+213551941289, Algeria
Call
$0.400
00:24
$0.489
Nov 01 20:02
+213555778868, Algeria
Call
$0.400
00:00
$0.000
Nov 01 20:01
+213558499293, Algeria
Call
$0.400
00:00
$0.000
Nov 01 20:00
+213554570288, Algeria
Call
$0.400
00:36
$0.489
Nov 01 19:59
+213554903369, Algeria
Call
$0.400
06:33
$2.889
Nov 01 19:57
+213550547528, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:56
+213550788768, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:56
+213550878067, Algeria
Call
$0.400
01:59
$0.889
Nov 01 19:55
+213550271366, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:55
+213558471477, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:54
+213550599256, Algeria
Call
$0.400
00:20
$0.489
Nov 01 19:53
+213550445784, Algeria
Call
$0.400
00:42
$0.489
Nov 01 19:53
+213550513057, Algeria
Call
$0.400
00:05
$0.489
Nov 01 19:52
+213550689925, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:52
+213551344975, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:52
+213559163297, Algeria
Call
$0.400
00:16
$0.489
Nov 01 19:51
+213558082809, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:51
+213552685306, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:51
+213555288140, Algeria
Call
$0.400
00:13
$0.489
Nov 01 19:50
+213556701196, Algeria
Call
$0.400
00:04
$0.489
Nov 01 19:49
+213555256321, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:48
+213551018029, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:42
+213550563717, Algeria
Call
$0.400
05:14
$2.489
Nov 01 19:42
+213550029399, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:41
+213559104590, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:41
+213557169302, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:40
+21355443249, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:39
+213550354314, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:39
+213550778873, Algeria
Call
$0.400
01:05
$0.889
Nov 01 19:38
+213559104590, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:37
+213550445022, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:36
+213550710161, Algeria
Call
$0.400
00:16
$0.489
Nov 01 19:36
+213554429793, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:33
+213550949337, Algeria
Call
$0.400
01:27
$0.889
Nov 01 19:32
+213559069673, Algeria
Call
$0.400
00:37
$0.489
Nov 01 19:31
+213556784264, Algeria
Call
$0.400
00:04
$0.489
Nov 01 19:31
+213550355010, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:30
+213551045963, Algeria
Call
$0.400
21:14
$8.889
Nov 01 19:29
+213554995830, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:29
+213550489639, Algeria
Call
$0.400
00:31
$0.489
Nov 01 19:28
+213550987326, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:27
+213551928146, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:26
+213554601474, Algeria
Call
$0.400
01:13
$0.889
All these calls were routed via my Skype credit, where are we with security on this network. About $30 gone in a span of ten minutes, and luckily that I saw it, otherwise hunderds of dollars would be gone through my automatic renewal. Simply horrifying for a MS company and a company of that size. And support no where to be found. No phone, no e-mail, nothing. And this is a security issue on the network.

Hi,
Currently your account is blocked and in order to get this issue sorted out please contact customer service as guided here: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Brought skype credit but credit never came on my p...

Hi
I brought skype subscription to call india for 24 usd order number [removed for privacy]. The credit was never credited to my account. Could any one tell me why this happened. Is my money gone....?
Account name vishnu.vyasan
Thanks
Vishnu

Here are some things you can do -
https://support.skype.com/en/faq/FA50/i-just-purchased-skype-credit-but-i-cannot-make-any-calls
Yet, if still needed, you can also contact customer support for further assistance or instructions. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Can no longer buy skype credit in Canadian Dollars...

I bought my computer 4 years ago in China. Over there, I paid using my former Chinese bank account.
18 months ago I returned to Canada and started buying skype credit using my Canadian Visa paying in CDN Dollars.
The past six months however I cannot buy credit because the payment page it switches to is the Skype China website requesting payment in RMB.
For five months I was able to use skype by turning on the auto recharge option, where my Canadian visa details are stored. Last month, however, the skype system recharged 14 CDN Dollars, but at the same time cancelled the auto recharge. Now, the system does not let me start up the auto recharge.
On my skype account page on the top right I see the skype China payment company's logo. Clicking the logo, a sign appears saying: "This company gives you more payment options." (in English) My Visa credit card is valid and not part of the problem. What is the problem?

Hello,
please contact Skype customer service who will de-link your account from the Chinese website.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Please fix Skype Credit page - it does NOT load pr...

I cannot get the Skype Credit page to load on many of my personal computers (4 to be exact) and also seen this problem on some friends' computers too. I get a page with a "Loading" text and a blue dot above it. That is all.
What I've tried:
- Latest browsers (Chromium, Firefox, Opera)
- Latest Adobe Flash version
- older browsers (FF 3.6, FF 24, Opera 10/11, and IE
The results are consistent across these and the Skype Credit page simply refuses to load/display. All of my personal computers are virus and malware free. In fact, I recently did a fresh Windows 7 install on one of them, and tested the Skype Credit page right after that only to find it didn't work.
Is there some special requirement for that page? Java? Security settings?
Honestly, this is very frustrating! I have never had such problems with any other website before. And if a certain website didn't display properly for me in one browser, I never had problems getting it to work in a different browser.
I should note that *most* other Skype pages work (though not all of them). In any case, I really can't be bothered to go checking each one for you all. All I want to do is Log In so I can Buy some stupid Skype Credit.
Please give me some suggestions on what to do or how to go about this.

Hi, sorry it took me so long to reply. I finally had some time to troubleshoot the issue, and fortunately I found what was wrong .
But first, I must say that I am deeply ashamed, and I apologize to for coming here and blaming Skype, because it turns out the fault is completely mine. The problem was that a while back, a tech buddy of mine sent me his Windows "hosts" files (the hosts file allows a simple way to block unwanted and dangerous websites, as well as advertisements from loading on your computer). Most of the time, I do pay attention when I compile my hosts file, but this time I assumed my buddy's list of blocked websites was reasonable.
Turns out, he had the following entries in there (without the quotation marks):
"skypeassets.com"
"secure.skypeassets.com"
That means, any web page that needed to access these was blocked from loading. As a result, this is what broke the Skype Credit page.
I attached a screenshot to show what the Buy Skype Credit page looks like when it is blocked, so that way, if anyone has this issue and wonders why it's not working, check your hosts file (found in "C:\WINDOWS\System32\drivers\etc").
The Buy Skype Credit page now seems to work fine in all of my browsers (Firefox 32, Firefox 24, Opera 12/11/10, and IE8 ). I also tested IE6 just for giggles, but it gives a "Page Cannot be Displayed" error. This is very common with IE6, though. I'm just stating this in case anyone is still running that dinosaur browser (please don't, it's not safe or compatible).
Thanks, and I hope this was somewhat helpful .

Problem with buying Skype credit.

I have tried to buy Skype credit several times, but no success. Everytime after I clicked the Continue button to make the purchase, it went to the page showing Loading and being frozen there.
Any help would be appreciated.

mara.cze wrote:
Hi,the only thing I need,is someone who works by Skype company. I have problem with buying the skype credit and I sent it wrong. Please dont answer or dont ask what is wrong. I need someone from skype who I can call to. This is incredible,that this big company like skype doesnt have an operator who I can talk to. Or if they have,why is it so hard to find a concact to them ?
So please I want only contact to a skype worker,thank you. The best will be,if the contact is his skype nick name,I dont want call from my handy for money. Please,tell me that its possible,im getting mad. Ive spent my time on the PC 2 hours to look for someone and I didnt find anyone. And it is so simple thing. Thank you,Marek
I think you may need to contact customer service regarding that matter. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
at the moment, they are only offering email and live chat support (for premium/selected members). Support via phone is not yet available.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Inactive Skype Credit - I don't have button to rea...

Hi!
I receive that message in 17-01-2014
You don't seem to have used any of your Skype Credit in a while. It becomes inactive if you haven't used it in 180 days. But don't worry - once it becomes inactive, you can reactivate it whenever you're ready to use it. Simply sign into your account online and follow the option to Reactivate credit.
Your account details:
Skype Name: facebook:rafael2000_1
Balance: BRL22.15
On 24/01/2014, I reactive my account and skype sent a new skype_name to my email. (the same and unique email registered)
But this account don't have a history and my balance is BRL0
How I do to redeem my credits for that account? BRL22.15
atts,
Rafael

If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. To help you find the right place for these types of questions please feel free to use the following links:
Refund requests
Problems with credit card/ PayPal payments
Other payment issues
General Payment and prices help
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Need Skype Credit when I have a Subscription?

I just decided to try the world subscription for a month, as it's a free trial. When I logged in to Skype on my Windows 7 pc, I was only able to connect to the landline I was calling for a minute or two and then it cut me off, saying that I need to purchase Skype credit to continue. I had already gotten the confirmation that my subscription was active, and it works just fine on my tablet. I'm not sure what to do. Help please?

as far as i understand u...u can use ur subscription from ur tablet but not from ur pc
if i am correct, my question is...do u use the same internet provider on both devices?
if not, please check if the provider doesnt block voip calls

Skype Credit Bought on my Account - Need Refund

£80 of Skype credit was bought on my account.
I was locked out of my account as a result.
How can I claim a refund?

Hi, goateez, and welcome to the Community,
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service and here is a link to the FAQ which explains how to start an instant message chat session with a customer service agent: https://support.skype.com/en/faq/FA10656/what-is-live-chat-support
This FAQ article provides information Skype will need:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
If you experience difficulty reaching Skype Customer Service, try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Skype is aware of problems with the website when contacting their customer service unit. Skype is working on resolving the issue; more people seem to be getting through and more quickly than in previous weeks since the issue appeared in June 2014.
The goal is to reach a customer service agent in order to start an instant message chat session with an agent, so several attempts and taking different paths through the various drop-down menu choices presented seems to be working.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

I need to buy skype credit ,,how?

How can i buy skype credit or subscribe, am new to to skype

Dupe.Daramola wrote:
How can i buy skype credit or subscribe, am new to to skype
Hello and welcome to the Skype Community. Here are the links you require:
Skype subscription Buy Skype credit
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Use of subscription when skype credit already ther...

Hi, a quick one.
I already had a skype credit of around $25 when I subcribed for a monthly subscription plan for calls on mobile phone from skype installed on PC. I want to know whether my skype credit will be exhausted for the calls or the minutes from subscription?
Thanks

Hi,
Package will be used first. When you run out of minutes then cost will be covered by Skype Credit.
Please also keep in mind that payment for subscription is taken 3 days before subscription ends.
It means that if you run out of minutes after new order was delivered (basically within these 3 days), then your call will be also paid from Skype Credit.
I hope it is clear
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Skype credit gone

Similar Messages

Maybe you are looking for