Skype credit inactive

i just paid for 2 subscriptions, one a unlimited and the second was for an international number, the american number doesn't work, (my friend tried calling it), my account won't forward my calls even though i changed it to do so and to say the least, it asks me to buy more creadit to call... I only got this credit to call and i only just found out that the unlimitted is capped, it said nothing about a cap when i looked into it... HELP!!!!!

Hey, jfd2109!
Welcome to the Skype Community! I'm sorry to hear that your inactive Skype Credit has... become missing inactive credit altogether. Unfortunately, 98% of the community users, including myself, do not have the tools to assist you with your incident that may require some administrative modifications to be transacted.
However, that's where I come in and point you in the right direction for this specific case! Please sign in and submit a support request to Skype Customer Service I suggest, to you, the following categories:
Select the following option:
so that you can speak to someone who can pinpoint the issue thoroughly. Good luck! I hope you get the correct amount of Skype Credit that you are supposed to have!
Remember: The Community is here for you!
If you've got something on your mind about Skype, please don't forget about us!
With the expertise of Skype users, like me and you, it's no ordinary community.
You've got questions, we've got answers - see what the community can do for you!

Similar Messages

Skype Credit inactive alert.. but NO credit available to activate

I received an email alert stating my credit would become inactive, so I sent an SMS to keep it alive.But yesterday I had another email telling me my credit had now become inactive and needed re-activating, Logging back in to re-activate it tells me I have 'no credit to re-activate' ??????? Where has my credit gone?

Hey, jfd2109!
Welcome to the Skype Community! I'm sorry to hear that your inactive Skype Credit has... become missing inactive credit altogether. Unfortunately, 98% of the community users, including myself, do not have the tools to assist you with your incident that may require some administrative modifications to be transacted.
However, that's where I come in and point you in the right direction for this specific case! Please sign in and submit a support request to Skype Customer Service I suggest, to you, the following categories:
Select the following option:
so that you can speak to someone who can pinpoint the issue thoroughly. Good luck! I hope you get the correct amount of Skype Credit that you are supposed to have!
Remember: The Community is here for you!
If you've got something on your mind about Skype, please don't forget about us!
With the expertise of Skype users, like me and you, it's no ordinary community.
You've got questions, we've got answers - see what the community can do for you!

Inactive Skype Credit - I don't have button to rea...

Hi!
I receive that message in 17-01-2014
You don't seem to have used any of your Skype Credit in a while. It becomes inactive if you haven't used it in 180 days. But don't worry - once it becomes inactive, you can reactivate it whenever you're ready to use it. Simply sign into your account online and follow the option to Reactivate credit.
Your account details:
Skype Name: facebook:rafael2000_1
Balance: BRL22.15
On 24/01/2014, I reactive my account and skype sent a new skype_name to my email. (the same and unique email registered)
But this account don't have a history and my balance is BRL0
How I do to redeem my credits for that account? BRL22.15
atts,
Rafael

If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. To help you find the right place for these types of questions please feel free to use the following links:
Refund requests
Problems with credit card/ PayPal payments
Other payment issues
General Payment and prices help
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Re: My inactive skype credit cannot be reactivated

As per other posters, I have received the email prompting me to reactivate my credit. But yet again the email is misleading (I've seen this before, some time ago & still not rectified). It states:
"But don't worry - once it becomes inactive, you can reactivate it whenever you're ready to use it. Simply sign into your account online and follow the option to Reactivate credit.".
Firstly, if I log in to my Skype account direct from Skype.com, I do not see any option to 'Reactivate'! I then searched forums and found this link: https://secure.skype.com/portal/settings/credit/reactivate. If I login via this I do get 'Reactivate Skype Credit' at top of screen with a back (left facing) arrow next to it which appears to be the clickable option. However, if I click on this all it does is takes me back to a page saying "Your Skype Credit becomes inactive in nn day(s)." I first assumed there was a time delay on this, but no. I've logged in a few days later and still does not appear to be reactivated.
If Skype send an email, it would help if the instructions bore some relation to the reality! Despite numerous attempts, I still do not appear to have reactivated my credit. PLEASE advise how one can actually do this.
(I am mindful of one of designer Dieter Rams's famous 'ten commandments': "Good design is self-explanatory". In this respect, Skype's website/process certainly isn't good design).

This is really interesting. It seems as if Microsoft/Skype deleted my old posts, or made them difficult to find, and forgot to take me off my own thread. I created this thread sometime ago to find a solution to my inactive skype credit.
I was able to get my credits reactivated, but to the people that asked me how to do it, I couldn't give them an answer. I received an "update internet explorer" post. But at that time, I didn't do any such thing since I do not understand how IE and Skype are related. Nevertheless my credits seemed to reappear. I have since let the credits go back into inactive mode out curiosity. I've logged my post and saved to my records this time, so hopefully, it will stay up, and this problem can keep receiving exposure.
As I typed this I remember now that I posted Skype's terms of conditions. Here is section 9.2 from their February 25, 2015 version of Skype's terms and conditions. It reads:
"9.2 Inactive Skype Credit. If you do not use your Skype Credit for a period of 180 days, (including Skype Credit that has been allocated to you by a Skype Manager administrator or another Skype user) Skype will place your Skype Credit on inactive status. You can reactivate the Skype Credit by following the reactivation link in My Account at https://secure.skype.com/account/credit-reactivate. Reactivated Skype Credit is not refundable."
So, if you haven't tried to go to that link, I would do that first. Hope this helps.

Why does Skype make your credit inactive?

I was just curious on if anyone knew why Skype would de-activate your credit after 180 days. That irks me quite a bit seeing how I paid for those credits. If I just wanted to throw money money away I could do it faster if I walked over to at trashcan.
I have periods of time when I am active on skype for various reasons (interviews, traveling in a different country, poor cell phone reception, etc.) and other times when I am inactive. For this reason I decided to buy Skype Credit so I can have a form of communication incase my cell phone doesn't work. I almost lost that credit if I didn't sign in today. Shouldn't the policy be once paid for that you always have? What if I am in a situation where my phone craps out (Reception, breaks, battery runs out) and I have to make a very important call and I login to Skype to do so only to find out I'm screwed on that end as well?
I am just curious on your thoughts and was wondering if anyone can provide an explanation on this poor business practice (I'm a little jaded at this point).

I agree. This policy is extremely annoying for consumers. I think that it would help people if Skype were to give a reason why they insist on inactivating credit after 180 days and sending you endless emails about it and generally wasting their consumers' time.

Inactive skype credit

I have skype credit for phone calls and it is telling me it is inactive, how do i make it active to get my credits or has skype taken my money.

here's how - https://support.skype.com/en/faq/FA10378/how-can-i-re-activate-inactive-skype-credit
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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How to get around credit inactivity?

I purchased Skype Credit to be used in the event that I lose or break, or need to call it to find it. Today I get an email saying that I need to make a call or send an SMS to keep my credit active.
So I need to SPEND the credit I BOUGHT to be able to use it?
It feels like some sick twisted version of "use it or lose it," and it feels unethical.
Is there a way to keep my credit without throwing it away for some petty phone call?
Thanks in advance,
C

In the history of money. money does expire. If a country is changing over theor currency (for example to Euro) and you don't go the bank to swap out your money for that currency in the allotted timeframe, the money becomes worthless. If you don't use your Skype credit via a transaction once at least every 6 months the credit become inactive. It's similar to banks that deactivate your bank account if there is no activity in 2 years. Major credit card gift cards also deactivate after non-use and impose fees monthly until the remaining balance is gone. Luckily in almost all countries you can reactivate your Skype credit rather easily:
https://secure.skype.com/account/credit-reactivate
This will reset that 6-month timer.

Credit inactive?

Credit INACTIVE!?!?!
I've got this message below. This is incredible!
To have some credit when it might need it, I purchase some credit and now you say it will become inactive? Why is that? Is it to heavy for you to hold 10 EURO? Ok then send it back but DO NOT CREATE A PROBLEM TO A USER
Your credit will become inactive in 7 days
You don't seem to have used any of your Skype Credit in a while. It becomes inactive if you haven't used it in 180 days. But don't worry - once it becomes inactive, you can reactivate it whenever you're ready to use it. Simply sign into your account online and follow the option to Reactivate credit.
Your account details:
Skype Name: xxxx
Balance: EUR10.00
Post transferred to create new thread or topic;
subject/title edited accordingly.

Hi, Centofiori, and welcome to the Community,
Please see this FAQ article related to reactivating credit:
https://support.skype.com/en/faq/FA10378/what-do-i-do-about-inactive-skype-credit?
You can also contact Skype customer service for further assistance.
Regards,
Elaine
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Yet another theft of Skype credit

Been Skyping for many years but I've had enough of this kind of credit theft. I've lost the majority of another credit purchase. Skype used to give you a warning you when you needed to make a call etc to maintain your credit, but not anymore. And of course, it's virtually impossible to contact anyone about it.
At what point did these corporations think they have the right to unilaterally prevent customers from using the service they have actually paid for?
That was the last credit I'll be buying from this company.

soakedfrog wrote:
Been Skyping for many years but I've had enough of this kind of credit theft. I've lost the majority of another credit purchase. Skype used to give you a warning you when you needed to make a call etc to maintain your credit, but not anymore. And of course, it's virtually impossible to contact anyone about it.
At what point did these corporations think they have the right to unilaterally prevent customers from using the service they have actually paid for?
That was the last credit I'll be buying from this company.
https://support.skype.com/en/faq/FA10378/how-can-i-re-activate-inactive-skype-credit, it may be possible that their emails are diverted to your spam or junk folders.
and just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Credit inactive before 180 days

I just received an e-mail stating that my Skype credit will become inactive in 7 days. This is the first notice I receive. For my surprise I just logged into my account and foud out that my credit is already inactive. My last call was on 26th January 2015 so my credit should be active until the 25th of July, in 7 days just as the e-mail said. I would appreciate Skype following their own policy and keeping my credit active until the date it's supposed to be. Thanks.

Hello Norman,Thanks for your reply. My account shows that my credit is inactive as you can see in the following screenshot.

RE What happened to my previous Skype credit?

I had a previous Skype credit of $17.85. Beside that purchase in my "Purchase History" it now shows "Delivered." What does "Delivered" mean? I know I did not use up all of that $17.85. So did I just lose it? Do Skype credits expire? I thought I read that they "never expire." I have another entry in my "Purchase History" that shows "Refunded." I understand what that means! But "Delivered" doesn't sound like "Refunded" to me. Did I lose the $17.85?
Solved!
Go to Solution.

Hi,
I checked your account and saw that you already managed to reactivate your Skype Credit.
For future reference, the credit balance in your account becomes inactive 180 days after the last chargeable use of your Skype Credit, as set out in our Terms of Use.
To prevent this, just send an SMS or make a call before the 180 days are up to extend the expiration period (or you can always reactivate it like you did).
Hope this helps!
Rod
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You do not have any Skype Credit to reactivate

I got an email that my credit is inactive and that I can reactivate it. But when I go to the reactivation web page, I ge the message "You do not have any Skype Credit to reactivate". My Skype account is [Redacted for privacy]

Hi, Peter-Konstanz, and welcome to the Community,
When I read messages such as yours, I pause to wonder, might you have another Skype account to which the e-mail was referring? Please double-check that the account dashboard you signed on to is indeed the account where the credit was purchased and that needs to be re-activated. I realize this sounds ridiculous, however I have done things like this before -- so I thought to ask.
Regards,
Elaine
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I was sent an email about Skype credit, but have n...

I was sent an Email telling me they had found some credit when went to see told got nothing SO WHY,tell me i have when havent.
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

Hi, 1step..., and welcome to the Community,
Your report sounds like your credit balance slipped into inactive status. Please see this FAQ article for more information and next steps:
https://support.skype.com/en/faq/FA10378/what-do-i-do-about-inactive-skype-credit?
Regards,
Elaine
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Reactivate your credit. Your Skype Credit is now i...

I work in IT Support and one of the users is receiving a message to "Reactivate your credit. Your Skype Credit is now inactive." The Skype name is not the user's. See information below. Is this suspicious? How can I prevent user from receiving these messages other than sending e-mail to "JUNK" folder?
I work in IT Support and one of the users is receiving a message to "Reactivate your credit. Your Skype Credit is now inactive." The Skype name is not the user's. See information below. Is this suspicious? How can I prevent user from receiving these messages other than sending e-mail to "JUNK" folder?
Hi there John Doe,
Reactivate your credit
Your Skype Credit is now inactive
We've noticed you haven't used any Skype Credit in 180 days. Your credit is now inactive - but you can reactivate it again at any time.
How to reactivate your credit
1. Visit your account on skype.com.
2. Sign in with your Skype Name and password.
3. Click Reactivate credit and follow the steps.
Your account details:
Skype Name: john.doe.net
Forgotten your password? No problem. Visit skype.com/go/forgotpassword to reset it.
Need more help?
FAQ: How do I reactivate inactive Skype Credit?
Sign in to talk to us by email or IM
Talk soon,
The people at Skype
The user also received this message several times this week with his Skype name. I changed user's name to John Doe in this message as an example.
Hello john.doe.net
Skype Credit allocation from Skype Manager
The administrator - Ron Adams - of the Skype Manager called ABC has allocated you some Skype Credit. You can start using this feature immediately.
Here's what you have been allocated:
Skype Credit amount: CAD13.99
Your Skype Name is john.doe.net
Date: Jul 30, 2013
View your Skype account
What you can do with Skype Credit:
Call landlines and mobiles worldwide
Use WiFi hotspots with Skype WiFi
Activate a Skype To Go number
Enable call forwarding
If you need assistance or want to request additional Skype features please contact your administrator – you can find their details on the Members List. Or, if you need help with anything else check out Skype’s support pages.
We hope you'll enjoy using your Skype Credit.
Thanks,
The people at Skype
Lost Password · Account Settings · Help · Terms of Use · Privacy
Getting help for Skype
While you cannot reply to this email, you can contact us through our help section for assistance.
You can also visit our forums.
Protect Your Password
Skype staff will NEVER ask you for your password via email. The only places you are asked for your password are when you sign in to Skype or on our website if you want to buy something or check your account. You will always sign in via a secure connection, and we ask you to ensure that the address in your browser begins exactly like this https://secure.skype.com It should also show a little padlock symbol to indicate the secure connection.
Be alert to emails that request account information or urgent action. Be cautious of websites with irregular addresses or those that offer unofficial Skype downloads. Security updates and product upgrades are made available at www.skype.com or using the client's upgrade function.
© 2003-2013 Skype and/or Microsoft. The Skype name, associated trademarks and logos and the "S" logo are trademarks of Skype or related entities.
Skype Communications S.a.r.l. 23-29 Rives de Clausen, L-2165 Luxembourg.
Solved!
Go to Solution.

Dear Readers,
In closing this thread (topic), which the original poster marked as "Solved," please remember this FAQ article:
https://support.skype.com/en/faq/FA10378/what-do-i-do-about-inactive-skype-credit
If you encounter any difficulties, here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
A few additional notes to help you along the way:
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
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Skype credit's been stolen

hi, i had to leave the country for a while, and when i came back i found a load of e-mails telling me that my skype credit was about to expire, and the £7-something of credit that i'd put on to skpe had been stolen.. i'd like to have it back please, i don't care what you call it, i call it theft and it's not on, that was my money and you had no right to take it.. i'm amar saleem, and the name i use to use skype is bakayurei

According to the Skype Terms and Conditions credit becomes inactive if not used once in a period of 6 months. You can reactivate that credit at any time following the guidance in this FAQ:
https://support.skype.com/en/faq/FA10378

Skype credit inactive

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