Skype Credit - Isn't showing up in client.

Hi,
I just purchased credit like I was do. Normally it shows up instantly but this time it has taken my money and shows online but when I go into client nothing showing.. just my previous credit.
I have logged out, restarted, deleted %appdata%/Skype/username
But still nothing.
Thanks
Aaron.

This is happening more frequently with me. So frustrating.

Similar Messages

I paid for Skype credit but it show zero

I made purchase of Euro 10 for the Skype credit, but my Skype credit show zero, pls assist.

Here are some things you can do -
https://support.skype.com/en/faq/FA50/i-just-purchased-skype-credit-but-i-cannot-make-any-calls
Yet, if still needed, you can also contact customer support for further assistance or instructions. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Re: Skype credit purchase - Not showing on account

I have payed 4 a skpye number about a month ago and the number is still not working and says I have no Skype credz. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

I would call my credit card company and dispute the charge, and tell them why.
I have still not gotten a response from Skype on my credit not being applied, and I used to work for them. Not a good thing!

Use skype credit for subscription

Hi evertone,
I was wonderen if I could use my Skype credit to pay for a subscription.
I've got enough money in my account to pay for the one I would like to use plus I can remember, that I could use my credit whilst having an automatic (renewing every month) subscription.
Thanks for your help

EllieNellie wrote:
I was wonderen if I could use my Skype credit to pay for a subscription.
Hello and welcome to the Skype Community.
Skype Credit isn't available to purchase Subscriptions to everyone, The best way to check if you can use this funding option is to proceed through this purchase flow of your chosen Subscription. If the option is presented it means that you can use and vice-versa.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Credit payment not showing in client

I have just added $4.99 to my account for the first time, however it is saying that I have $0. I have just checked my bank statement and there is $9.98 charge pending from Skype. How do I fix this?
Solved!
Go to Solution.

Thanks for your reports. We are looking into this right now.
What you can do right now:
You can verify your actual Skype credit amount any time via the Skype web account page at www.skype.com/go/myaccount - The amount shown on that page is always accurate even if it's not reflected in your Skype client right now.
If the Skype credit balance in you Skype client isn't updating try placing a paid call to trigger the update. No need for the call to be picked up, just let it ring twice.
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

Re: Skype credit not showing up

I have a similar problem. I bought a skype subscription and received a confirmation email that it was delivered. When I sign into my account I can see the payment for three months. But the subscription bar on the left of the page reads "no subscriptions" and I can't male any calls to the US. When I dial a call from my iPhone it says "no skype credit". Where's the subscription? Why would I need skype credit if I've purchased a subscription? What's going on?

Hi,
Your order history shows that you have purchased a Skype Number, which enables you to receive calls from phones. You can check the product name from your order history and email confirmation.
Skype handles incoming and outgoing calls separately, so if you wish to make outgoing calls to phone numbers then you need a subscription from: http://www.skype.com/en/rates/
You can contact customer service to get the product switched to a subscription. Follow steps here:
https://support.skype.com/faq/FA1170
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Hi, The computer in my MacBook Pro 10.6.8 isn't showing up in Skype (the indicator light doesn't show and it doesn't show in Skype preferences). Also Photo Booth doesn't recognize a camera. What can I check for please?

Hi, The computer in my MacBook Pro 10.6.8 isn't showing up in Skype (the indicator light doesn't show and it doesn't show in Skype preferences). Also Photo Booth doesn't recognize a camera. What can I check for please?

Hi Lee again..
Please do not startup duplicate topics. I responded to you here > Hi, The camera in my MacBook Pro 10.6.8...: Apple Support Communities
Sometimes navigating the forums can be difficult.. we understand that.

Subscription for Skype Credit not showing

Hello,
I subscribed to skype credit before and then after one of the patches awhile back it shows me that I have no subscription but when I go to skype options it says I have auto recharge enabled. However, it doesn't recharge automatically when it falls under the credit threshold it set up; I have to do it manually. I've tried disabling then re-enabling auto recharge but it still shows "No subscription" on my skype window. Also, my CC is up to date and works when I manually recharge it
Any advice on this?

Hi,
Subscriptions and auto-recharge are different things. Auto-recharge tops up your Skype Credit balance, subscriptions are prepaid packages that renew monthly, quarterly or annually.
Based on your call history, you might be interested in the following subscriptions:
http://www.skype.com/intl/en/prices/pay-monthly/#SA
For comparison the rates when calling with Skype Credit:
http://www.skype.com/intl/en/prices/payg-rates/#cc=SA

Skype credit showing on iPad, but not Android

Hi all I've just logged into my account on my new android phone & it shows my credit balance is £0.00 but on my iPad, it shows my balance as £3.75 using the same login details.
Any ideas ?
Thanks Dan

Hi Dan and welcome to the Skype Community,
It might take a few minutes after sign in for your Skype credit balance to update. Does the problem still persist today? Also do you see the correct balance on your Skype web account page at www.skype.com/go/myaccount
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

Skype credit not showing up in Skype app

Hi
i just bought skype credit
in my account it says i have £10.00
However in my skype app it shows credit as £0.00
When i go to make a call it hangs it up before connecting and tells me to buy credit.
i have been charged and the transaction has been "delivered" why cant i make any calls...

Hi and welcome to the Skype Community,
Please make sure you sign in to the Skype applicaiton with the same Skype name that your purchased the credits for. When checking the Skype name you used to sign in here on the community there is no order registered and the credit balance is "0" as well. Check the order confirmation email to verify which account you purchased the credit for.

Skype credit - NOT

I added $10 US to my credit 2 days ago. I received an email notification "we're happy to confirm your payment and we've updated your balance". I have logged into "my account" "Purchase History" which shows the $20US as "delivered". but when I log onto Skype, in the top left corner of the window there is just $0.08 listed as my credit, and when i try to make international phone calls the call is immediately cut off, and I get a message"you need to get skype credit to make this phone call"!!
Please fix this!

aj55 wrote:
but when I log onto Skype, in the top left corner of the window there is just $0.08 listed as my credit,
Hello and welcome to the Skype Community.
I can see at your account that the $10.00 credit purchase transaction has been completed but that the credit has not been applied. Try logging off from your account, waiting for 5 minutes and then logging on again to force the client to refresh. This usually works.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Reactivate your credit. Your Skype Credit is now i...

I work in IT Support and one of the users is receiving a message to "Reactivate your credit. Your Skype Credit is now inactive." The Skype name is not the user's. See information below. Is this suspicious? How can I prevent user from receiving these messages other than sending e-mail to "JUNK" folder?
I work in IT Support and one of the users is receiving a message to "Reactivate your credit. Your Skype Credit is now inactive." The Skype name is not the user's. See information below. Is this suspicious? How can I prevent user from receiving these messages other than sending e-mail to "JUNK" folder?
Hi there John Doe,
Reactivate your credit
Your Skype Credit is now inactive
We've noticed you haven't used any Skype Credit in 180 days. Your credit is now inactive - but you can reactivate it again at any time.
How to reactivate your credit
1. Visit your account on skype.com.
2. Sign in with your Skype Name and password.
3. Click Reactivate credit and follow the steps.
Your account details:
Skype Name: john.doe.net
Forgotten your password? No problem. Visit skype.com/go/forgotpassword to reset it.
Need more help?
FAQ: How do I reactivate inactive Skype Credit?
Sign in to talk to us by email or IM
Talk soon,
The people at Skype
The user also received this message several times this week with his Skype name. I changed user's name to John Doe in this message as an example.
Hello john.doe.net
Skype Credit allocation from Skype Manager
The administrator - Ron Adams - of the Skype Manager called ABC has allocated you some Skype Credit. You can start using this feature immediately.
Here's what you have been allocated:
Skype Credit amount: CAD13.99
Your Skype Name is john.doe.net
Date: Jul 30, 2013
View your Skype account
What you can do with Skype Credit:
Call landlines and mobiles worldwide
Use WiFi hotspots with Skype WiFi
Activate a Skype To Go number
Enable call forwarding
If you need assistance or want to request additional Skype features please contact your administrator – you can find their details on the Members List. Or, if you need help with anything else check out Skype’s support pages.
We hope you'll enjoy using your Skype Credit.
Thanks,
The people at Skype
Lost Password · Account Settings · Help · Terms of Use · Privacy
Getting help for Skype
While you cannot reply to this email, you can contact us through our help section for assistance.
You can also visit our forums.
Protect Your Password
Skype staff will NEVER ask you for your password via email. The only places you are asked for your password are when you sign in to Skype or on our website if you want to buy something or check your account. You will always sign in via a secure connection, and we ask you to ensure that the address in your browser begins exactly like this https://secure.skype.com It should also show a little padlock symbol to indicate the secure connection.
Be alert to emails that request account information or urgent action. Be cautious of websites with irregular addresses or those that offer unofficial Skype downloads. Security updates and product upgrades are made available at www.skype.com or using the client's upgrade function.
© 2003-2013 Skype and/or Microsoft. The Skype name, associated trademarks and logos and the "S" logo are trademarks of Skype or related entities.
Skype Communications S.a.r.l. 23-29 Rives de Clausen, L-2165 Luxembourg.
Solved!
Go to Solution.

Dear Readers,
In closing this thread (topic), which the original poster marked as "Solved," please remember this FAQ article:
https://support.skype.com/en/faq/FA10378/what-do-i-do-about-inactive-skype-credit
If you encounter any difficulties, here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
A few additional notes to help you along the way:
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

I need Skype credit to forward calls!?

So I have an unlimited subscription (paid for a year in full) and a Skype number (also paid for a year in full) and I have call forwarding setup to go to my mobile phone whenever I am logged off Skype. It's been working fine and under my "View Call History" it shows these calls with a Rate and Amount of 0.000, so all is well.
Problem is when I use the Windows 7 desktop client. Anytime I go into setting and do anything I always get this message when I hit save: "You need to have some Skype credit to forward calls to mobile or landlines."
I'm really confused by this message.

Hi, Susan..., and welcome to the Community,
The answer is yes: calls to your Skype account or Skype Number which you answer immediately, without forwarding the call, do not incur charges. However, if you choose to forward the call onward to another mobile or fixed line number, Skype sees this as a new call for which credit or a subscription is required in order to cover the cost.
More information about call forwarding is located here: https://support.skype.com/en/faq/FA12258/what-is-call-forwarding-and-how-does-it-work-on-skype
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Please fix Skype Credit page - it does NOT load pr...

I cannot get the Skype Credit page to load on many of my personal computers (4 to be exact) and also seen this problem on some friends' computers too. I get a page with a "Loading" text and a blue dot above it. That is all.
What I've tried:
- Latest browsers (Chromium, Firefox, Opera)
- Latest Adobe Flash version
- older browsers (FF 3.6, FF 24, Opera 10/11, and IE
The results are consistent across these and the Skype Credit page simply refuses to load/display. All of my personal computers are virus and malware free. In fact, I recently did a fresh Windows 7 install on one of them, and tested the Skype Credit page right after that only to find it didn't work.
Is there some special requirement for that page? Java? Security settings?
Honestly, this is very frustrating! I have never had such problems with any other website before. And if a certain website didn't display properly for me in one browser, I never had problems getting it to work in a different browser.
I should note that *most* other Skype pages work (though not all of them). In any case, I really can't be bothered to go checking each one for you all. All I want to do is Log In so I can Buy some stupid Skype Credit.
Please give me some suggestions on what to do or how to go about this.

Hi, sorry it took me so long to reply. I finally had some time to troubleshoot the issue, and fortunately I found what was wrong .
But first, I must say that I am deeply ashamed, and I apologize to for coming here and blaming Skype, because it turns out the fault is completely mine. The problem was that a while back, a tech buddy of mine sent me his Windows "hosts" files (the hosts file allows a simple way to block unwanted and dangerous websites, as well as advertisements from loading on your computer). Most of the time, I do pay attention when I compile my hosts file, but this time I assumed my buddy's list of blocked websites was reasonable.
Turns out, he had the following entries in there (without the quotation marks):
"skypeassets.com"
"secure.skypeassets.com"
That means, any web page that needed to access these was blocked from loading. As a result, this is what broke the Skype Credit page.
I attached a screenshot to show what the Buy Skype Credit page looks like when it is blocked, so that way, if anyone has this issue and wonders why it's not working, check your hosts file (found in "C:\WINDOWS\System32\drivers\etc").
The Buy Skype Credit page now seems to work fine in all of my browsers (Firefox 32, Firefox 24, Opera 12/11/10, and IE8 ). I also tested IE6 just for giggles, but it gives a "Page Cannot be Displayed" error. This is very common with IE6, though. I'm just stating this in case anyone is still running that dinosaur browser (please don't, it's not safe or compatible).
Thanks, and I hope this was somewhat helpful .

Problem with buying Skype credit.

I have tried to buy Skype credit several times, but no success. Everytime after I clicked the Continue button to make the purchase, it went to the page showing Loading and being frozen there.
Any help would be appreciated.

mara.cze wrote:
Hi,the only thing I need,is someone who works by Skype company. I have problem with buying the skype credit and I sent it wrong. Please dont answer or dont ask what is wrong. I need someone from skype who I can call to. This is incredible,that this big company like skype doesnt have an operator who I can talk to. Or if they have,why is it so hard to find a concact to them ?
So please I want only contact to a skype worker,thank you. The best will be,if the contact is his skype nick name,I dont want call from my handy for money. Please,tell me that its possible,im getting mad. Ive spent my time on the PC 2 hours to look for someone and I didnt find anyone. And it is so simple thing. Thank you,Marek
I think you may need to contact customer service regarding that matter. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
at the moment, they are only offering email and live chat support (for premium/selected members). Support via phone is not yet available.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Skype Credit - Isn't showing up in client.

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