Skype credit - NOT

I added $10 US to my credit 2 days ago. I received an email notification "we're happy to confirm your payment and we've updated your balance". I have logged into "my account" "Purchase History" which shows the $20US as "delivered". but when I log onto Skype, in the top left corner of the window there is just $0.08 listed as my credit, and when i try to make international phone calls the call is immediately cut off, and I get a message"you need to get skype credit to make this phone call"!!
Please fix this!

aj55 wrote:
but when I log onto Skype, in the top left corner of the window there is just $0.08 listed as my credit,
Hello and welcome to the Skype Community.
I can see at your account that the $10.00 credit purchase transaction has been completed but that the credit has not been applied. Try logging off from your account, waiting for 5 minutes and then logging on again to force the client to refresh. This usually works.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Similar Messages

Skype Credit not upgraded 2 times?

Dear Helpers and all, I purchased a skype abbonement (The Netherlands) for landline and mobile.
120 minutes I had already one running but I went out of minutes and bought a new one (3,50 E) I did this TWICE! In other words I bought it twice! One yesterday and one today. And it still nog upgraded?
I already logged out and in. Restarted skype and my laptop. But I still can not make any phone calls.
The order is delivered and already bin paid. Now what?
Jun 25****************605Netherlands 120 mins 1 monthiDEAL€3,50DeliveredJun 24****************726Netherlands 120 mins 1 monthiDEAL€3,50Delivered
Kind regards,
Moniek

Hello and welcome to the Skype Community.
Your account shows that you have used your full minutes allocation in your current billing cycle and your next minutes will be added to your account when your next billing cycle starts on
Renewing your monthly Subscription before your billing cycle ends has no effect on the date upon which your minutes allocation will be added to your account.
To continue calling until your next minutes allocation is applied to your account please purchase either a Subscription but with a different amount of minutes or Skype Credit.

Skype Credit not reflecting - Charges charged to Credit Card

I've applied for a yearly subscription and have received a message from Skype stating that the subscription has not been processed because the charge to the bank did not go through, although it is reflecting in the bank statement.

sometimes just a reservation on your bank account. something that gets cleared after x amount of time. you can always check your skype account at https://go.skype.com/myaccount to see whether the order went through or not.
furthemore, buying a subscription doesn’t add credit to your Skype Credit balance; a subscription provides you with calling minutes.

Skype credit not authorized

I selected the option for suscription for burundi at 16.99 however somehow i got charged an additional 7$ for skype credit which i did not agreed to. Could i have that charge of $7 reversed back to the credit card? Thank you
Order numner is [removed for privacy] .. am not able to use your payment refund for as i keep on getting a message that the system is temporarly unavailable

mancini wrote:
I selected the option for suscription for burundi at 16.99 however somehow i got charged an additional 7$ for skype credit which i did not agreed to. Could i have that charge of $7 reversed back to the credit card? Thank you
Order numner is [removed for privacy] .. am not able to use your payment refund for as i keep on getting a message that the system is temporarly unavailable
It is to force you to create a Skype account using an MS Account. That's my hypothesis. If you want proof, check out http://community.skype.com/t5/Rates-and-subscriptions/Additional-5-Skype-Credit-when-Buying-a-Subscr....

Skype credit not visible

I have Skype version 7.0.80.102 on my PC (Windows 7 Home Premium 6.1 Service Pack 1). Before installing this latest version of Skype, I was able to see my Skype credit on the home page and when I was making a call. Now it seems to have disappeared. How can I get it back again? Thanks in advance for any help.

http://community.skype.com/t5/Windows-desktop-client/7-0-and-your-feedback-on-the-new-chat-UI/td-p/3...

Re: Skype credit not showing up

I have a similar problem. I bought a skype subscription and received a confirmation email that it was delivered. When I sign into my account I can see the payment for three months. But the subscription bar on the left of the page reads "no subscriptions" and I can't male any calls to the US. When I dial a call from my iPhone it says "no skype credit". Where's the subscription? Why would I need skype credit if I've purchased a subscription? What's going on?

Hi,
Your order history shows that you have purchased a Skype Number, which enables you to receive calls from phones. You can check the product name from your order history and email confirmation.
Skype handles incoming and outgoing calls separately, so if you wish to make outgoing calls to phone numbers then you need a subscription from: http://www.skype.com/en/rates/
You can contact customer service to get the product switched to a subscription. Follow steps here:
https://support.skype.com/faq/FA1170
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Subscription for Skype Credit not showing

Hello,
I subscribed to skype credit before and then after one of the patches awhile back it shows me that I have no subscription but when I go to skype options it says I have auto recharge enabled. However, it doesn't recharge automatically when it falls under the credit threshold it set up; I have to do it manually. I've tried disabling then re-enabling auto recharge but it still shows "No subscription" on my skype window. Also, my CC is up to date and works when I manually recharge it
Any advice on this?

Hi,
Subscriptions and auto-recharge are different things. Auto-recharge tops up your Skype Credit balance, subscriptions are prepaid packages that renew monthly, quarterly or annually.
Based on your call history, you might be interested in the following subscriptions:
http://www.skype.com/intl/en/prices/pay-monthly/#SA
For comparison the rates when calling with Skype Credit:
http://www.skype.com/intl/en/prices/payg-rates/#cc=SA

Skype credit not showing up in Skype app

Hi
i just bought skype credit
in my account it says i have £10.00
However in my skype app it shows credit as £0.00
When i go to make a call it hangs it up before connecting and tells me to buy credit.
i have been charged and the transaction has been "delivered" why cant i make any calls...

Hi and welcome to the Skype Community,
Please make sure you sign in to the Skype applicaiton with the same Skype name that your purchased the credits for. When checking the Skype name you used to sign in here on the community there is no order registered and the credit balance is "0" as well. Check the order confirmation email to verify which account you purchased the credit for.

Skype credit not updated.

Skype Id (removed) parchased credit online recieved confirmation from my bank as well as skype but the amt not updated in my skype ID. Appreciate your early response.

I'm not sure if I have posted this in the correct section and I'm not sure if anybody is concerned with my issue. I've been looking for a customer service number such that I can talk to someone, but there's none available. My credit card has been charged, the email says order delivered, but balance is not updated. Anybody please point me to the right direction? Need to resolve this ASAP.

Skype credit not applied to my phone number account

I few month age I purchased $10.00 credit. I showed up in my Skype account as a credit, the $10.00 plus whatever credit I have to my phone number. When I make calls on my Skype number it will it will debit my account balance until I approach the $10,00 amount and then autochaged without using the $10,00. How do I move the $10.00 to apply to my Skype number account?

I be in every month Abebí don,t have no credit on my skype

Skype credit not showing

I have renewed my sype subscription but its not reflecting in my aacount. Please let me know if there is anything i need to do from my side.

Hi and welcome to the Skype Community,
What's the status of your order and subscription on your Skype web account page at www.skype.com/go/myaccount ?

[Skype Credit not added to my account] niet bijges...

gisteren, 7-11-2012, skypetegoed opgehoogd met 10,00. is bij mij afgeschreven maar niet naar mijn skypetegoed gestort.

Dear Readers,
Unfortunately, there is no Dutch language forum on this Community. Please post in English as the Community will be better able to assist you if your post is in the English language. Please let me know if you need assistance in posting about your issue.
Here is a link to the complete list of the Community's message boards: http://community.skype.com/
On behalf of the Skype Support Network Moderation Team,
Elaine
Community Moderator
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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Please fix Skype Credit page - it does NOT load pr...

I cannot get the Skype Credit page to load on many of my personal computers (4 to be exact) and also seen this problem on some friends' computers too. I get a page with a "Loading" text and a blue dot above it. That is all.
What I've tried:
- Latest browsers (Chromium, Firefox, Opera)
- Latest Adobe Flash version
- older browsers (FF 3.6, FF 24, Opera 10/11, and IE
The results are consistent across these and the Skype Credit page simply refuses to load/display. All of my personal computers are virus and malware free. In fact, I recently did a fresh Windows 7 install on one of them, and tested the Skype Credit page right after that only to find it didn't work.
Is there some special requirement for that page? Java? Security settings?
Honestly, this is very frustrating! I have never had such problems with any other website before. And if a certain website didn't display properly for me in one browser, I never had problems getting it to work in a different browser.
I should note that *most* other Skype pages work (though not all of them). In any case, I really can't be bothered to go checking each one for you all. All I want to do is Log In so I can Buy some stupid Skype Credit.
Please give me some suggestions on what to do or how to go about this.

Hi, sorry it took me so long to reply. I finally had some time to troubleshoot the issue, and fortunately I found what was wrong .
But first, I must say that I am deeply ashamed, and I apologize to for coming here and blaming Skype, because it turns out the fault is completely mine. The problem was that a while back, a tech buddy of mine sent me his Windows "hosts" files (the hosts file allows a simple way to block unwanted and dangerous websites, as well as advertisements from loading on your computer). Most of the time, I do pay attention when I compile my hosts file, but this time I assumed my buddy's list of blocked websites was reasonable.
Turns out, he had the following entries in there (without the quotation marks):
"skypeassets.com"
"secure.skypeassets.com"
That means, any web page that needed to access these was blocked from loading. As a result, this is what broke the Skype Credit page.
I attached a screenshot to show what the Buy Skype Credit page looks like when it is blocked, so that way, if anyone has this issue and wonders why it's not working, check your hosts file (found in "C:\WINDOWS\System32\drivers\etc").
The Buy Skype Credit page now seems to work fine in all of my browsers (Firefox 32, Firefox 24, Opera 12/11/10, and IE8 ). I also tested IE6 just for giggles, but it gives a "Page Cannot be Displayed" error. This is very common with IE6, though. I'm just stating this in case anyone is still running that dinosaur browser (please don't, it's not safe or compatible).
Thanks, and I hope this was somewhat helpful .

Skype Credit Balance Question: Can Not Contact Cus...

I bought 200 kr skype credit today. Spendt about 20. And my balance shows 68. I have tried to find out why, but there is virtually impossible to get customer service. I suggest you make a chat or mail service at least!
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

pstorehaug wrote:
I bought 200 kr skype credit today. Spendt about 20. And my balance shows 68. I have tried to find out why,
Hello and welcome to the Skype Community.
Your account shows that your credit balance was debited today with NOK 123.72 for the renewal of your Unlimited World 3 months Subscription.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype credit is not accurate to the payment

Hello,
I have just purchased the Skype credit this morning for 400 minutes/Month calling to Thailand, instead of getting the exact available 400 minutes I attained only 101 minutes which means 299 minutes have been deducted unknowingly.
I paid several the same Skype credits in the past and I had never been checking it until last two months I suspected that my Skype credits were exhausted very fast and unreasonably. So, after I have paid the Skype credits this morning, I went to check it and the unexpected imposture of Skype service was disclosed as I have mentioned above.
For this, is there any authority or particular person who is responsible for this issue?
I really hope that the certain satisfactory action will be taken for my issue, and my Skype credits will get restored as soon as possible.
Thank you,

Please contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype credit - NOT

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