Skype Credit Stolen

About 11 days ago someone started making calls using my skype credit.  I did not notice I was out until a few days ago.  I have been trying to send skype customer service a mesage.  Security drop down then report fradulent activity drop down.  Keeps coming back as we are experiencing some problems try again later. 
Well I am not adding anymore credit until this is resolved.
I am glad I do not have automatic add funds or I would be broke.  I would suggest to anyone to turn off this feature and do not store a credit card with any online business.

Dear Readers,
Your reports read as if your accounts have been compromised ("hacked").  This FAQ article details next steps:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
To reiterate, please do change your Skype account as well as the payment method account passwords immediately if you have not already done so.  If you use a third-party payment processor, such as PayPal, do change that account password as well and report these incidents to them. 
As a proactive measure, you may also wish to run your preferred anti-virus/malware/spyware suite using the most recent virus signature files available.  Ensure all system updates and patches are installed, as outdated software can be taken advantage of when vulnerabilities are discovered.
If you experience problems reaching Skype Customer Service, try using a different web browser than you customarily use.  One of the technical gurus here in the Community enlightened me that sometimes scripting errors can cause these types or issues.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Similar Messages

  • Account hacked -- Skype credit stolen

    Urgent -- I discovered today that someone hacked into my Skype account and used up all my skype credit.  Yesterday, I had more than $20 of credit. Today, it is less than 50 cents. I looked up my call history and saw several calls to the Falklands that I did not make. Please investigate ASAP and refund the Skype credit to my account for all the calls made yesterday (which were not made by me). I will change my password right away to prevent further theft. My skype ID is laurily79.

    Hi to Laurily (and to Louella, whom I answered the same in your own post),
    You might try filing with Skype Customer Service using either of these links:  contact customer service or request a refund.  (As you may or may not be aware, Skype's policy is not to issue refunds in such instances. http://www.skype.com/intl/en-us/legal/terms/tou/#refund_policy)
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Skype credit's been stolen

    hi, i had to leave the country for a while, and when i came back i found a load of e-mails telling me that my skype credit was about to expire, and the £7-something of credit that i'd put on to skpe had been stolen.. i'd like to have it back please, i don't care what you call it, i call it theft and it's not on, that was my money and you had no right to take it.. i'm amar saleem, and the name i use to use skype is bakayurei

    According to the Skype Terms and Conditions credit becomes inactive if not used once in a period of 6 months.  You can reactivate that credit at any time following the guidance in this FAQ:
    https://support.skype.com/en/faq/FA10378

  • Skype Account Credit stolen by Skype...

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    Hi, ABC987, and welcome to the Community,
    Please review this FAQ article, as I believe this may be the case of what you describe:
    https://support.skype.com/en/faq/FA10378/what-do-i-do-about-inactive-skype-credit
    Skype has no interest in stealing people's credit.  You ought to have received e-mails from Skype indicating your credit balance was about to slip into inactive status, together with instruction on how to restore credit to active status.  Please do check that your account's registered e-mail address is up-to-date.
    You are also welcome to contact Skype Customer Service for further assistance.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Account Accessed and Credit Stolen

    This has happened to me twice now in the last month. It has cost me £30 in Skype credit and I'll not put credit back into Skype until they sort out their security issues!!
    I think the least Skype should do is refund the stolen credit.

    Hi to Laurily (and to Louella, whom I answered the same in your own post),
    You might try filing with Skype Customer Service using either of these links:  contact customer service or request a refund.  (As you may or may not be aware, Skype's policy is not to issue refunds in such instances. http://www.skype.com/intl/en-us/legal/terms/tou/#refund_policy)
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Can no longer buy skype credit in Canadian Dollars...

    I bought my computer 4 years ago in China.  Over there, I paid using my former Chinese bank account.
    18 months ago I returned to Canada and started buying skype credit using my Canadian Visa paying in CDN Dollars.
       The past six months however I cannot buy credit because the payment page it switches to is the Skype China website requesting payment in RMB.   
    For five months I was able to use skype by turning on the auto recharge option, where my Canadian visa details are stored.  Last month, however, the skype system recharged 14 CDN Dollars, but at the same time cancelled the auto recharge.  Now, the system does not let me start up the auto recharge.
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     Hello,
    please contact Skype customer service who will de-link your account from the Chinese website.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Please fix Skype Credit page - it does NOT load pr...

    I cannot get the Skype Credit page to load on many of my personal computers (4 to be exact) and also seen this problem on some friends' computers too. I get a page with a "Loading" text and a blue dot above it. That is all.
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    Is there some special requirement for that page? Java? Security settings?
    Honestly, this is very frustrating! I have never had such problems with any other website before. And if a certain website didn't display properly for me in one browser, I never had problems getting it to work in a different browser.
    I should note that *most* other Skype pages work (though not all of them). In any case, I really can't be bothered to go checking each one for you all. All I want to do is Log In so I can Buy some stupid Skype Credit.
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    Hi, sorry it took me so long to reply. I finally had some time to troubleshoot the issue, and fortunately I found what was wrong .
    But first, I must say that I am deeply ashamed, and I apologize to for coming here and blaming Skype, because it turns out the fault is completely mine. The problem was that a while back, a tech buddy of mine sent me his Windows "hosts" files (the hosts file allows a simple way to block unwanted and dangerous websites, as well as advertisements from loading on your computer). Most of the time, I do pay attention when I compile my hosts file, but this time I assumed my buddy's list of blocked websites was reasonable.
    Turns out, he had the following entries in there (without the quotation marks):
    "skypeassets.com"
    "secure.skypeassets.com"
    That means, any web page that needed to access these was blocked from loading. As a result, this is what broke the Skype Credit page.
    I attached a screenshot to show what the Buy Skype Credit page looks like when it is blocked, so that way, if anyone has this issue and wonders why it's not working, check your hosts file (found in "C:\WINDOWS\System32\drivers\etc").
    The Buy Skype Credit page now seems to work fine in all of my browsers (Firefox 32, Firefox 24, Opera 12/11/10, and IE8 ). I also tested IE6 just for giggles, but it gives a "Page Cannot be Displayed" error. This is very common with IE6, though. I'm just stating this in case anyone is still running that dinosaur browser (please don't, it's not safe or compatible).
    Thanks, and I hope this was somewhat helpful .

  • Problem with buying Skype credit.

    I have tried to buy Skype credit several times, but no success. Everytime after I clicked the Continue button to make the purchase, it went to the page showing Loading and being frozen there.
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    mara.cze wrote:
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    I think you may need to contact customer service regarding that matter. Just open the link pasted below to see the instructions on how to get in touch with customer service -
    https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
    at the moment, they are only offering email and live chat support (for premium/selected members).  Support via phone is not yet available.
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

  • Inactive Skype Credit - I don't have button to rea...

    Hi!
    I receive that message in  17-01-2014
    You don't seem to have used any of your Skype Credit in a while. It becomes inactive if you haven't used it in 180 days. But don't worry - once it becomes inactive, you can reactivate it whenever you're ready to use it. Simply sign into your account online and follow the option to Reactivate credit.
    Your account details:
    Skype Name: facebook:rafael2000_1
    Balance: BRL22.15
    On 24/01/2014, I reactive my account and skype sent a new skype_name to my email. (the same and unique email registered)
    But this  account don't have a history and my balance is BRL0
    How I do to redeem my credits for that account? BRL22.15
    atts,
    Rafael

    If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. To help you find the right place for these types of questions please feel free to use the following links:
    Refund requests
    Problems with credit card/ PayPal payments
    Other payment issues
    General Payment and prices help
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Need Skype Credit when I have a Subscription?

    I just decided to try the world subscription for a month, as it's a free trial. When I logged in to Skype on my Windows 7 pc, I was only able to connect to the landline I was calling for a minute or two and then it cut me off, saying that I need to purchase Skype credit to continue. I had already gotten the confirmation that my subscription was active, and it works just fine on my tablet. I'm not sure what to do. Help please?

    as far as i understand u...u can use ur subscription from ur tablet but not from ur pc
    if i am correct, my question is...do u use the same internet provider on both devices?
    if not, please check if the provider doesnt block voip calls

  • Skype Credit Bought on my Account - Need Refund

    £80 of Skype credit was bought on my account.
    I was locked out of my account as a result.
    How can I claim a refund?

    Hi, goateez, and welcome to the Community,
    Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service   and here is a link to the FAQ which explains how to start an instant message chat session with a customer service agent:  https://support.skype.com/en/faq/FA10656/what-is-live-chat-support
    This FAQ article provides information Skype will need:
    https://support.skype.com/en/faq/FA10384/why-has-m​y-credit-debit-card-been-charged-by-skype-when-i-h​...
    If you experience difficulty reaching Skype Customer Service, try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
    Skype is aware of problems with the website when contacting their customer service unit.  Skype is working on resolving the issue; more people seem to be getting through and more quickly than in previous weeks since the issue appeared in June 2014. 
    The goal is to reach a customer service agent in order to start an instant message chat session with an agent, so several attempts and taking different paths through the various drop-down menu choices presented seems to be working.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • I need to buy skype credit ,,how?

    How can i buy skype credit or subscribe, am new to to skype

    Dupe.Daramola wrote:
    How can i buy skype credit or subscribe, am new to to skype
    Hello and welcome to the Skype Community. Here are the links you require:
    Skype subscription   Buy Skype credit 
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Use of subscription when skype credit already ther...

    Hi, a quick one.
    I already had a skype credit of around $25 when I subcribed for a monthly subscription plan for calls on mobile phone from skype installed on PC. I want to know whether my skype credit will be exhausted for the calls or the minutes from subscription?
    Thanks

    Hi,
    Package will be used first. When you run out of minutes then cost will be covered by Skype Credit.
    Please also keep in mind that payment for subscription is taken 3 days before subscription ends.
    It means that if you run out of minutes after new order was delivered (basically within these 3 days), then your call will be also paid from Skype Credit.
    I hope it is clear
    If my answer helped to fix your issue, mark it as a Solution to help others.
    Thank You!
    Please send private messages only upon request.

  • Subscription payment for Skype Credit

    Hi,
    I wanted to pay for subscription from Skype Credit but I couldn't. I have enough money for it. All the time it shows me the form with bank card info after that I stoped.
    Help me, please.
    Thanks.

    Hello and welcome to the Skype Community.
    SkypePro was the forerunner of Subscriptions and was discontinued except for existing subscribers of which you were one so you were receiving the service.
    Effectively SkypePro provided free calls to a number of countries but was restrictive compared to the present range of more flexible Subscriptions.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Skype credit being charged inspite of being conver...

    Hi
    I had two subscriptions
    1. Unlimited World 
    2. India 400
    The first time I subscribed for India 400, it worked perfectly fine. My phone calls to India were covered in the subscription.
    However, after exhausting the 400 minutes a few days ago, I renewed it again today and called up some numbers in India. To my surprise, my skype credit got exhausted! I even got the receipt by email from skype and paypal that the payments have been done successfully.
    How do I claim the refund for the calls made to India which were supposed to be covered under subscription but instead charged to my skype credit? My account details show "0 minutes left" under "Your Subscriptions" -> India" at this point of time. I must add that it has already been more than 30 minutes.
    Upset!

    I checked your account and you don't have any subscription minutes left for this month.
    For example if you purchase India 400 five times a month it will still only give you 400 minutes per month.
    Your minutes will be reset on the 7th of August and since you paid twice this month your next payment will be in September
    I think Norman has explained it quite nicely in a very simple way:
    http://community.skype.com/t5/Subscriptions/Subscription-to-India/m-p/25184#M581
    Andre
    If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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