Skype Desktop Version 6.20.0.104 on Windows 8.1 En...

Since two days, whenever i receive or make a call using Skype Desktop v6.20.0.104, it crash immediately. I reinstall the skype latest version many time. I also updated my sound and graphics driver but it did not resolve the issue.
Please find attached DxDiag file for your review. Please review and give me a solution asap.
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Attachments:
DxDiag.zip ‏16 KB

x1248 wrote:
Hi
I have down loaded the latest version of skype and am having problems in my contacts trying to contact me. The first time after installing skype the call is good but after that all I get when they call is a slight noise and a message saying I am busy. I have deleted and re-installed skype but I get the same response.
Please help me.
Thank you
Charles
Try first to reset all Skype settings.
Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old.
Next go to Windows Start and in the Search/Run box type %temp%\skype and then press Enter or click the OK button. Delete the DbTemp folder.
Restart Skype.
N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.

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