Skype disconnects and reconnects alot

Question

Ok so i have seen a couple posts with this issue but not exactly the same. My skype calls will work for the most part but then sometimes it will start to disconnect and reconnect constantly. Sometimes when i reconnect to the call i can hear the other person but they can never hear me. Sometimes when i reconnect i cant hear them at all. But every time we reconnect after the disconnecting starts they can never hear me and it keep disconnecting until i do my tempory fix i found. The only way i have found to fix this is to close skype completely and reopen it. That is the only way i have got it to work again. Any ideas why this is happening or what i can do to fix this

Answer 1

Hi, funbuilder030,
To help diagnose this issue more closely, some more information would be helpful:
- Hardware you use (laptop/phone/tablet brand and model)
- Operating system (version and updates installed)
- Skype version used
- Internet connection used and the carrier
Anticipating what Community Ambassador Ruwim may also ask,
Please,  run the DirectX diagnostics tool.
Go to Windows Start  and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.
... and also,
Open Windows Event Viewer * -> Custom Views -> Administrative Events. Look for any recent error messages with timestamp corresponding to Skype crash. Copy and paste here the text from the General tab.
*  http://windows.microsoft.com/en-us/windows/open-ev​​ent-viewer#1TC=windows-7
You can also right click on the Computer or My Computer icon and select Manage.
Providing all of this information will help our Community's diagnosticians!  Thanks in advance. 
On behalf of the Skype Community Moderation Team,
Elaine
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