Skype for Business - Cannot see shared screens, bu...

I just started a new job and am required to use Skype for Business.  I downloaded Skype for Business 32 bit.  My PC is 64 bit but because I already have other Office 32 bit programs, I cannot install the 64 bit version.
Everything in Skype for Business appears to work properly, except for the fact that I cannot see someone else's screen when they've shared it with me.  When someone shares their screen with me, all that I can see is the empty white box where their desktop should be.  When I share my screen with others, they can see my desktop correctly.
What other information is needed to help diagnose this issue?  I really need this functionality in order to do my job properly.
Thanks in advance for your help.

I was using Lync as part of the offerings found on Office 365 and I was prompted to "upgrade" to Skype for Business and so I did per the suggestion.  Lync had screen sharing, Skype for Business currently does not have screen sharing!  This is a major dissapointment.  Who is the product manager and why the premature roll-out?  This is incredebly frustrating as most all my clients leverage Lync (their own install on their servers... have not upgraded yet.. lucky for them) and screen sharing is an important part of my interaction.  It took many of my clients a long time to master Lync and therefore, it is incredebly challenging to teach them how to use an alternative tool over the phone.  I feel incridebly duped.  My clients can share with me however, I cannot share with them.  What is the current timeframe for enabling (re-enabling) this functionality?  How can I get back Lync?   Is there a beta release of the next version?  Finally, how can this be called "Skype for Business" when a core aspect of the tool to conduct "business" had been stripped away without warning? 

Similar Messages

  • Skype for Business - Cannot see shared screens, but I can share my screen

    I just started a new job and am required to use Skype for Business.  I downloaded Skype for Business 32 bit.  My PC is 64 bit but because I already have other Office 32 bit programs, I cannot install the 64 bit version. Everything in Skype for Business appears to work properly, except for the fact that I cannot see someone else's screen when they've shared it with me.  When someone shares their screen with me, all that I can see is the empty white box where their desktop should be.  When I share my screen with others, they can see my desktop correctly. What other information is needed to help diagnose this issue?  I really need this functionality in order to do my job properly. Thanks in advance for your help.

    I was using Lync as part of the offerings found on Office 365 and I was prompted to "upgrade" to Skype for Business and so I did per the suggestion.  Lync had screen sharing, Skype for Business currently does not have screen sharing!  This is a major dissapointment.  Who is the product manager and why the premature roll-out?  This is incredebly frustrating as most all my clients leverage Lync (their own install on their servers... have not upgraded yet.. lucky for them) and screen sharing is an important part of my interaction.  It took many of my clients a long time to master Lync and therefore, it is incredebly challenging to teach them how to use an alternative tool over the phone.  I feel incridebly duped.  My clients can share with me however, I cannot share with them.  What is the current timeframe for enabling (re-enabling) this functionality?  How can I get back Lync?   Is there a beta release of the next version?  Finally, how can this be called "Skype for Business" when a core aspect of the tool to conduct "business" had been stripped away without warning? 

  • Skype For Business - Cannot open links

    Whenever a collegue sends me a link, or i send them a link to a website, we cannot open them.
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    ! We are using office 2016 preview with skype for business and all have office 365 accounts.

    Hi,
    For this issue, we can check the default programs. Please make sure Skype for Business and Internet Explorer have been both set as default.
    In Windows 8.1, browse to: Control Panel\Programs\Default Programs\Set Default Programs
    Select Skype for Business and Internet Explorer and make them as default.
    If you are using another browser, do the same for it.
    If this method doesn't work, please let me know the exact error message so that I can do more research.
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    Melon Chen
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
    [email protected]

  • Skype for Business client not responding after audio/video/screen sharing

    Hi Everyone,
    I have a strange situation in my organisation. We have more than 200 clients and we are using Lync 2013. When Skype for Business (SFB) came out I tested it and found one problem - every time when I trying to make a audio or video call or what ever kind of
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    to me it cause the same problem - client will die. So it´s very easy to kill my client :) At the beginning I thought that it´s my computer problem but then it turned out that allmost all clients have the same problem. Computers are different kind of Lenovo
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    for Business UI is enabled as default UI. 
    Br,
    Taavi

    Hi,
    Please try to uninstall the default Sound Card, VGA Device/Video Card, Graphic Card, and use the default system driver to test the issue. Because sometimes update driver to the latest version doesn't work but only use the default system.
    Please also make sure OS system update to the latest version.
    Best Regards,
    Eason Huang
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
    Eason Huang
    TechNet Community Support

  • Lync 2013 / Skype for Business sharing photos with federated contacts

    In the new SfB client I can see photos of federated contacts. I'm on Office 365 and this only happens for Federated contacts also hosted on Office 365 where we have an Exchange organisation relationship. I'm not sure if this
    is because of the new client, updated server software in Office 365 or something I just missed before.
    If I look into the client debug files I can see that the photo URL for Office 365 includes the wssecurity (federated authentication) but for onprem system it's missing.
    I have customers with Lync onprem asking for sharing the high res photos with external organisations. The classic URL-sharing is not a viable solution for several reasons. So, based on these findings:
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    <primarySMTP>[email protected]</primarySMTP>
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    <hash>"634A0794"</hash>
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    Hi,
    The Skype For Business Server update will come soon, I couldn't find any information about if the WSSecurity would be added to the EWS path for sfb. You can check when the update for Skype For Business comes. Thank you for your understanding.
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    Eason Huang
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
    Eason Huang
    TechNet Community Support

  • Suppress first launch screen in Skype for Business

    After upgrading from Lync to Skype for Business I notice there's a welcome screen with 7 quick tips that appears on first use. Just looking for the registry value(s) to suppress this.

    Hi,
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    Anyway, I learned something from the previous version(Lync) to disable the Welcome screen, I tested it and didn't get the tips, please try if this works for you:
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    Press Win + R, type "regedit" in the blank box, press Enter.
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    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
    [email protected]

  • Using skype for business instead of skype

    I'm seeing other users words instead of the emoticons in text messaging from my mac laptop. Instead of the emoticon I see the words in parens:  rainbow, man, woman for example. Is skype ever gonna sync up the versions so everyone sees the same thing on its product?

    Hi Rudolf and welcome to the Skype Community,
    Di you know you can actually add Skype contacts on Skype for Business and vice versa? Learn more about adding SfB contacts in Skype here: https://support.skype.com/en/faq/FA12315/can-i-contact-lync-users-from-skype
    So basically you can just decide for one client and continue using that. Keep in mind though that currently you can't do Skype screen sharing across these two account types. If you are using the advanced screen share functionality of Skype for Business I would recommend going for that.
    Follow the latest Skype Community News
    ↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

  • Skype for Business, Transfer Calls appears blank

    After the latest Skype For Business update a set of machines can no transfer calls.When attempting to transfer the "Invite by Name or Phone Number" screen is just a white box with an (x) close button.Once the June update KB/3054791 is removed:https://support.microsoft.com/en-us/kb/3054791The machine is able to see the UI and transfer the calls correctly?Has anyone see this with the June update? We have further verified that if change your desktop setting for the resolution it wil make the transfer call window blank Default DPI is set to 125%.  Doesn't work.100% works fine.  126% also works fine.  We have been able to reproduce this on two other machines.  Can someone also test to see if the same results happen.

    A little more info... I've gone back to an affected computer and verified that setting the DPI to 125% for an unaffected user causes the issue in that situation. Many of our other computers don't exibit this issue after the KB3054791 update regardless of the DPI setting. I did try updating the video drivers on one of the affected computers and that made no diffrence. I'm still not sure what the correlation is between computers that are affected and computers that are not affected. It's very perplexing.

  • Skype for Business freezes on Fullscreen

    Hi, I have 2 office 365 computers running windows 7 i7 8GB RAM Nvidia graphics cards. Latest chipset drivers, fully uptodate graphic drivers. One PC is in Bristol the other in Bath. Im trying to setup Skype for Business between the 2 of them and it is working very well untill I maximise at leased one of them to full screen. Both buildings are connected to the internet via 100/100mb fibrelink. When you put Skype for Business into full screen mode it freezes for about 1-2 mins and then gives you 1 frame change every minute or so. Can anyone help? could skype/microsoft produce a fix and quick?

    We are seeing the same issue, and suspect packet delays on internet to be the culprit.Please post if you were able tto find a solution. thanks

  • Is there a new Version of Skype for Business?

    Hi,
    I'm using Version 5.0.32.152 of what I think is Skype for Business. It's an approved version of the Windows Desktop program for my workplace, but I can't login using the Microsoft account I created based on my work e-mail. I only have the option to login using my Skype Name (but I don't know what it is).
    Is there an updated version for the Windows Desktop? I've spoken to my IT support team, but they suggested I reach out to the Skype Community about user names and account login details.
    This is the start-up screen I see, and it isn' the same as the new look Skype for personal use.
    Thanks for your help...Jonathan
    Solved!
    Go to Solution.

    The latest Skype version is 6.14.0.104
    http://download.skype.com/msi/SkypeSetup_6.14.0.104.msi
    The corresponding business version is 6.14.32.0.104
    http://www.skype.com/go/getskype-msi
    The only difference between the "normal" and the business version is that the business version does not contain options for integrating with Facebook and Skype Updater service is not installed.

  • Lync 2013 - Skype for business User Interface

    Hello,
    We are using Lync 2013 with Lync 2013 server with CU from August 2014 (so not ready for Skype for Business).
    I have installed latest Desktop Updates for Windows and Office, and now everytime we log on we get the Skype for Business UI with the question to restart the client with the Lync UI.
    I have followed the recommendation in this article:
    https://technet.microsoft.com/library/dn954919.aspx
    I have set this:
    In the [HKEY_CURRENT_USER\Software\Microsoft\Office\Lync] key, create a new
    Binary value.
    The Value name must be  EnableSkypeUI, and the
    Value data   must be set  to 00 00 00 00.
    But this settings seems to be completely ignored... doesn't do anything.
    We can't set the policy on the server, as the server is not yet up-to-date and doesn't know about a Skype UI policy.
    Can somebody please tell me how I can start the updated Lync / Skype for Business client with the Lync UI as a default (without disturbing the user with the restart-the-client pop-up)?
    Thanks a lot!

    Hi,
    As mentioned the Lync Server is not up-to-date, based on my knowledge this is why the issue occurs.
    Please refer to this article below:
    https://technet.microsoft.com/library/dn954919.aspx
    You can configure the client experience only if you are running Lync Server 2013 with the December 2014 Cumulative Update (5.0.8308.857) or later installed. The latest one is:
    KB 3036869 February 2015 Cumulative Update 5.0.8308.871 for Lync Server 2013 Core Management Server.
    You can specify the client experience the users in your organization will see by using the
    Set-CSClientPolicy cmdlet with the EnableSkypeUI parameter:
    Set-CsClientPolicy -Identity Global -EnableSkypeUI $true
    Regards,
    Melon Chen
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
    [email protected]

  • Need Help with Skype for Business!

    I purchased the Skype for business for an entire year. Now, I cannot for the life of me figure out how to log in. Do I have to link it to original skype? I am new to this and have no knowledge of the formats of Skype or it for business.
    Subject/title expanded to reflect post content a little more accurately.

    Hi, and no need to feel stupid!
    Welcome to this on-line community.
    A few questions for you to clarify the Skype product you are working with, so we can send you in the right direction in an effort to resolve the problem:
    Are you referring to either Skype Manager, or Skype Connect?  Do you recall what "business" product you have? 
    Or, what are you trying to sign in to?  A Skype account via the Skype website, or the software itself?
    This FAQ article should help unravel the mysteries of the differences between a personal Skype account and a Skype For Business (formerly known as Lync) configuration: https://support.skype.com/en/faq/FA34551/what-s-the-difference-between-skype-and-skype-for-business
    Thanks in advance for providing the additional details.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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  • Has anyone seen any issues with persistent Chat in the Skype for Business Technical Preview client? No Messages dispalyed.

    Hi all,
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  • What happens when Skype for business evaluation expires?

    I am testing Skype for business within my company before actually rolling out teh Skype for Business for all. I am using Skype for business evaluation version to test the features and/or and impact it would have on Lync 2013 existing users. I need to know
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    +91 9881728161
    [email protected]

    Hi Ketan Tank,
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    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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