Skype for Business Live Tile - How to clear count

I understand that when the live tile for Skype for Business shows a number, it means I had that many missed contacts.  But the question is "since when"? Since the last time I opened the app? If that's the intent, it doesn't seem to be working for me. My live tile always shows "6". If I open the app then exit it, the "6" disappears, but at some point in the future the "6" returns without any new missed contacts. So how do I "clear" the missed contact count so that it is actually meaningful? A related question is, how do I know what are the six missed contacts? If I scroll right to the "Recent" list, how do I know which of those contacts are counted as being among the six that were missed? If there is supposed to me some sort of "missed" indicator, I sure can't tell what it is. Any advice welcome! Thanks!

does anyone know if there is a way to actually speak to SKYPE? i would like to discuss different business options (I have spent 20 mins searching the website and internet for a contact us and resorted to this, much like google! ridiculous that you cannot speak to a human being !!!)

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    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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