Skype for Business & Lync Basic 2013 crashing when go to message someone.

Hi, I have been trying to sort this out for a couple of weeks now.
What happens is when I go to message someone in the client it crashes straight away and then goes to windows error reporting.
The only information in the event viewer is the following; I have also tried to uninstall/reinstall several times.
Faulting application name: lync.exe, version: 15.0.4707.1000, time stamp: 0x54f6942a
Faulting module name: lync.exe, version: 15.0.4707.1000, time stamp: 0x54f6942a
Exception code: 0xc0000005
Fault offset: 0x00c30000
Faulting process id: 0x724
Faulting application start time: 0x01d066104f62b9bf
Faulting application path: C:\Program Files\Microsoft Office\Office15\lync.exe
Faulting module path: C:\Program Files\Microsoft Office\Office15\lync.exe
Report Id: 904229a6-d203-11e4-9afc-643150475a11
This is from the event viewer for this occurance.
The previous one was the following;
Faulting application name: lync.exe, version: 15.0.4707.1000, time stamp: 0x54f6942a
Faulting module name: dbghelp.dll, version: 6.11.1.402, time stamp: 0x49839544
Exception code: 0xc0000005
Fault offset: 0x000e0000
Faulting process id: 0xbdc
Faulting application start time: 0x01d0660e7301a4f1
Faulting application path: C:\Program Files\Microsoft Office\Office15\lync.exe
Faulting module path: C:\Program Files\Microsoft Office\Office15\dbghelp.dll
Report Id: bb37d9da-d201-11e4-9afc-643150475a11
I am really desperate to get this working as we will be using this constantly with our telephone system once integrated.
Thanks
Karl

Hi,
Base on my knowledge, it can be the issue of driver. Please try to uninstall the default Sound Card, VGA Device/Video Card, Graphic Card. Then rescan the system to reinstall these driver, and rebooted.
Then test the issue again.
Best Regards,
Eason Huang
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Eason Huang
TechNet Community Support

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Thanks for the clear dialogue and responses.
I want upgrade from Skype to Skype for Business, BUT want to retain my Skype ID (which is printed on my business cards) and existing contact connections.
My situation is similar to Jim Carpenter's, in that I've used Skype for years. I have it linked to my old Microsoft account that I'd set up for the old SkyDrive (now OneDrive) product. When I bought Office 365 Business Premium (includes Skype for Business), it necessitated creating a second Microsoft ID using the suffix [e-mail removed for privacy and security] to set up my new business account. That is a different login than my existing Skype login tied to the original MS account, and the new one not only accesses the MS programs, it accesses Exchange, through which I run Outlook calendar and contacts.
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Skype for Business & Lync Basic 2013 crashing when go to message someone.

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