Skype has by far the worst customer support I've e...

I must say, I've been confronted with the worst of the worst: Comcast, Valve, AT&T but your customer service is a new peak. 
It's the most incompetent and unprofessional customer service I've seen in pretty much my whole lifetime.
I had a rather simple issue of my account being compromised and my password changed. So I contacted Customer Service step by step by your FAQ, filled out the form and provided all necessary information. Since that point, I have received 4 mails from 3 different employees (? I'm not even sure if these are human beings or just automated bots), telling me the same thing over and over again, prompting me to fill out the same form that I've already filled out thrice(!) with no results whatsoever. I keep getting the same copy-pasted default text every time.
Do you people just have a network of bots sending a case around while copypasting the same text in it with the variety of putting one made up name from a long list to give the customer the illusion that his case is actually being worked on?
So, customer service obviously has no intentions of helping me recover my account and drags a usual case in bueracracy without any results while treating their customers like complete morons.
I will be looking for an alternative messanger for me and everyone I know and not going to bother making a new account, knowing how things are handled around here.
I guess this is what the illusion of monopoly does to you. Making you treat your customers like utter garbage because they "have no other choice". Way to go, Microsoft.
Edit: I just saw in related posts that other people had the same problem with the same frustration and never got an answer so I just wasted another 10 minutes on absolutely nothing because Skype doesn't care about their customers. I'm actually not surprised, seeing similar things in the industry every day.

I also was talking to Francis F. Who forwarded me to the security team. I also asked if it would make any diffrence instead of being asked  the standard 4 questions I got asked many times. She said Yes. Today I saw  my mailbox and suddenly saw a skype message from the security team. It had the same 4 questions in it I need to awnser before getting any help...

Similar Messages

  • Verizon has given me the worst customer support.

    Recently i had dropped my iphone and the outer glass cracked. So I went to go to them to get a new one through insurance. They wil not ship it to my school adress. No one knows why not they just wont. So i called the insurance company and they will not give me service because I am not the account owner. My mom lives 300 miles away back home....  All I want is to give them the money and they ship me a new phone. Is this really that hard. I am really considering dropping verizon becaues of this poor assistance, and because i pay insurance year round. then when it comes time to use it i have to pay almost as much as i did for the phone. And on top of that im gettin a refurbished phone. This is sad. 

    rosthabos81 wrote:
    Recently i had dropped my iphone and the outer glass cracked. So I went to go to them to get a new one through insurance. They wil not ship it to my school adress. No one knows why not they just wont. So i called the insurance company and they will not give me service because I am not the account owner. My mom lives 300 miles away back home....  All I want is to give them the money and they ship me a new phone. Is this really that hard. I am really considering dropping verizon becaues of this poor assistance, and because i pay insurance year round. then when it comes time to use it i have to pay almost as much as i did for the phone. And on top of that im gettin a refurbished phone. This is sad. 
    Hi rosthabos81,
    I understand your discontent for the limited options presented to you regarding the processing of a phone replacement. Please keep in mind that (as noted by other community members -thanks-) our customer service department can only provide certain service and information to account owners and account managers for the protection of our customers. Please be assured that once you are listed as an account manager we'll be able to provide you with the type of extensive assistance you require.
    Please visit the links below for details about account owners/manager and how to add an account manager. Please share this links with your mom and she will be able to add your name as an account manager. Our goal is to provide the best customer service while preserving the integrity of our customers' account and sensitive information.
    Account Owners and Account Members
    Account Managers

  • Does Apple Canada have the worst customer support ever?

    Yes! Ask me why...
    I'm posting here a) to warn other Mac users what to expect if you ever need customer support and b) because there's no where you can actually e-mail comments to Apple, and trying to contact customer support has been fruitless (see below).
    Here's what happened to me...
    I bought my iBook just under three years ago - a few weeks ago, the logic board went. Now, because I purchased the computer less than three years ago, that's covered under the extended warranty for iBook logic boards (see here: http://www.apple.com/support/ibook/faq/).
    Simple, right? Well, I took my computer in to my local authorized service provider about three weeks ago. They confirmed the logic board was the problem... copied my receipt for the iBook to prove date of purchase... agreed that it was covered by the warranty.
    However, when they sent all this to Apple, their reply was that it was NOT covered because it was manufactured more than three years ago (although Apple's own website says it's purchase date - not manufacture date - that's important).
    I called Apple last Monday to find out what was going on. Spoke to a nice fellow named Kevin who said he'd look into it, and call me back the next day.
    Next day passed... no call. I called Kevin back left a message, and indicated I'd like to know what was going on.
    Wednesday passed... no call. By this point, I'm getting anxious - the service provider can't move ahead without authoriztion from Apple, Apple's not returning my calls (or the service provider's) to grant authorization.
    I tried Kevin again on Thursday. Left another message. No reply.
    Tried back on Friday morning. Left another message. Still no reply.
    Called customer support again Friday night. Antoine puts me hold for a half hour. I call back, explain that I've been on hold for half an hour, ask how long the wait should be. Antoine says two or three minutes. He puts me on hold again.
    For another ten minutes.
    I call back. Antoine explains that the reason I'm on hold is probably because customer service is closed. So why was I on hold for nearly an hour listening to terrible music? That's one of the mysteries of Apple customer support...
    So here I am, with a computer that's been in the shop nearly three weeks, that can't be repaired because Apple won't honour its warranty, and no way to even find out what's going on, because Apple's customer service is such an unnavigable maze.
    The sad thing is, I usually like Apples. I was even going to buy a new one this summer.
    Now - not a chance.
    The moral of the story? If you own an Apple, pray nothing ever goes wrong with it. If you expect your computer to ever need repairs, I'd suggest getting rid of your Apple now.
    If you're considering buying an Apple - consider again.
    As for me - from now on, make mine Microsoft.
    iBook G3 700   Mac OS X (10.4.6)  

    Does Apple Canada have the worst customer support ever?
    I doubt it.
    Seriously, would you like some help?
    Call back, and don't mess around with Customer Service. Immediately ask for Customer Relations. These are the people whose job it is to make an unhappy customer happy again. They aim to please.
    A polite, but seriously disappointed tone of voice is what you need, so take some deep breaths until you can achieve that.
    There was an article in the February, 2005, issue of Reader's Digest called "How to Complain." Please read these tips. Then call and tell Customer Relations your sad experience with Customer Service.
    How to Complain
    You call customer service to complain about a product, and you hang up angrier than when you started. That’s customer rage, a feeling experienced by millions of people with a major complaint, says Scott Broetzmann, president of an American firm that tells companies how to offer the best customer service. His secrets to getting good service:
    Have a goal
    If you want your product repaired, say so. Want an apology? Speak up.
    Keep it short
    Focus on one problem, and be succinct.
    Stick with it.
    You have to invest the time it takes. Don’t get what you want? Ask for a supervisor.
    Skip ultimatums
    Don’t threaten not to do business with them again. Why should they help you if you won’t buy from them in the future?
    Plead your case
    Many companies have information such as how much money you’ve spent with them and how often you complain. If you’re a good customer, they may be more willing to help.
    Be nice
    You’re unlikely to get what you want if you’re rude.
    Good luck!
    (P.S. Microsoft doesn't make computers; just the crappy OS that goes on them.)

  • Defective t440s and the worst customer support I've ever received

    2 months ago I purchased a t440s that arrived defective. Notably, the screen was the upgraded FHD IPS panel. My unit came with the LG model, which is notorious for being defective. The screen had bad viewing angles (its main selling point...), about 1.5 inches of light bleed along the bottom, and significant yellow tinting outside of a medium-sized circle in the middle of the screen. Additionally, the trackpad was too far left in its housing and would ocassionally *get stuck beneath the case* and ALWAYS scrape against it.
    After waiting 3 weeks for my laptop to arrive, I requested a repair after owning it for 2 days and sent in my laptop-- at the end of September. I didn't receive any updates on the status of my repair until several days ago. I was unable to answer the call and the voicemail Lenovo left only said that my repair was pending. After attempting to contact support myself and being placed on hold for absurd lengths of time, I gave up.
    Earlier today I received another call. The rep told me that my laptop wouldn't be able to BEGIN being repaired until November 24th, at the very least. This is due to a backorder on replacement screens. I'm assuming that's because they're having to replace more than just a few.
    The rep offered to have my laptop swapped with a new unit, yet I'll have to speak with another person who won't be calling me until "sometime next week" to actually have this done.
    The girl I spoke with to initially request my repair was very kind and knowledgeable. Everything following that has been unacceptable at best.
    I purchased from Lenovo after being told by numerous peers that their quality was legendary across the board. I don't think I'll ever purchase another Lenovo product in my life and I will definitely try to dissuade anyone from making the same mistake I did.
    You suck, Lenovo. You really **bleep**ed me here.

    I gotta say that when I was dealing with customers services I thought they were fantastic, and this was back in June. Now my player has sadly broken again...ugh...twice in a year...which is making me consider just buying something else, I know all mp3 players are reportedly like this, but its just not right... ...and I'm pretty sure Creative just have a big warehouse of faulty Zen's which they put all the faulty ones in when they get returned, and then they just pick up another one and send it out to you. I also find it ridiculous that there is no telephone support for everyone...which would solve alot of problems... I sent Customer Support an e-mail, so when should I hear back? My Zen doesn't charge properly, and for the past couple of days any time i turn it on it just freezes...Message Edited by Kid-Eternity on 2-0-200608:23 AM
    Message Edited by Kid-Eternity on 2-0-200608:26 AM

  • How do you get a human being from Apple for customer service? This is the worst customer support ever seen!

    How do you get an actual human being to speak with at apple to help with customer service?

    The Apple Support COMMUNITIES is a user-operated apple-run page where users of the COMMUNITY help other people the best they can. Apple employees do not have anything to do with this page apart from own the servers and design it. If you want to speak to Apple then go to their Customer Support here: http://www.apple.com/uk/support/contact/
    Remember, this isn't a customer support page, it's a community forum based on using Apple products. If you wish to refer to Apple employees then this is the wrong website.
    Hope this helps.
    - bi9scuit

  • Literally the worst customer support experience I've ever had to deal with -- Why don't they let their customers speak to supervisors on demand?

    Call 1: I spoke to them to see if I was eligible for an upgrade. It turned out they had accidentally counted a temporary phone switch to an old device as an upgrade. The representative was extremely slow minded and took over an hour to read through my notes and process what I was saying happened, consulting with his supervisor multiple times. He claimed to have noted everything and told me I had to go to a verizon store to verify in person that I was still using my original phone, and that then I would be able to get an upgrade immediately.
    Trip to the store: Drove an hour only to be told by the store rep that there were NO NOTES on my account about the issue and there was nothing he could do to help me and that I'd have to call customer support again. The store was closing in 20 mins and customer support seems to take 45 minutes minimum to resolve anything, so I left.
    Call 2: Asked a woman to speak to a supervisor about the guy who wasted 2+ hours of my life and gas money. She put me on hold for a long time, came back and said they were all busy right now, would I like to leave my complaint with her? I said no thank you, I will keep waiting. She said ok, and proceeded to hang up.
    Call 3: Asked a different woman to speak to a supervisor, she put me on hold for a long time and then told me that since I wasn't an authorized user I could not speak to one... lol ok. Had a family member call and authorize me.
    Call 4: Asked a guy to speak to a manager. He insisted on taking the complaint himself. Why would I trust someone to take a complaint about their colleague possibly sitting a few desks away when many of them have proven to be incredibly incompetent already? It sounded like we were making progress... then he hung up too.
    Call 5: Asked yet another woman to speak to the manager. She demanded a reason, I told her it was to make a complaint and she told me about a dozen times that the managers would just tell her to take the complaint. I insisted, she refused... finally I threatened to close all of our accounts unless she let me speak to a manager. She said they couldn't right now since the office was closing soon, but that one would call me within 24-48 hours. I'd bet my life savings that never happens. At that point I tried to talk to her about the original upgrade issue, and she said her system had suddenly crashed and that I'd have to call back the next day...  Seriously???
    Absolutely unreal how horrible their customer support is. Will be switching to T-Mobile immediately.

    Having worked in customer service, I have some experience with this kind of situation.  Reps are typically trained to make all attempts to handle complaints by themselves, because there are obviously many more reps than supervisors.  They're usually REQUIRED to fully authorize the account and to get the whole situation from the customer prior to referring you to a supervisor.  One of the biggest problems is that many customers think that demanding a supervisor is a way to guarantee you will get what you want.  If the reason for your request to escalate isn't a valid one, the supervisor won't give in to you either.
    There are plenty of times in my own experience, especially as a brand new rep out of training, that I took a long time to research and get an understanding of the issue.  Yes, I wasn't moving at light speed, but that doesn't make me an idiot.  It means I was trying to gather as much info s possible to try and deal with the issue. But I had plenty of customers tell me I was stupid and to transfer them to my supervisor, simply because I took longer than their patience could tolerate to get all the details I needed.
    I have never had a job that I executed flawlessly day in and day out.  Maybe you have and that's why you can't tolerate a person taking a little longer to wrap their head around the issue, but I'd rather doubt it.
    I also don't think you will find reps who work at light speed and utilize a magic wand to fix people's issues at T-Mobile, either, but I guess it never hurts to try.
    Just to clarify: I do not work for Verizon and never have.  I worked for a residential phone and internet company.

  • Why Sony Xperia care (France) is the WORST customer support I ever seen?

    Hello, I am desperate and disgusted by Sony that I believed to be a serious 'high end' company. The promises of 2 years guaranty and reparations within 10 days sound enthusiastic. But from my experience it is far, far away from truth:- After 8 months, my Xperia Z2 tablet suddenly stopped working during software update to Lollipop (black screen, unable to turn it on anymore).- Confident I sent it to Sony care expecting it back (repaired or a new device) within 10 days. BUT, 8 days after having received my device they just sent a message saying that the reparations are not covered by the guaranty (without any explanation why) and that I must pay a ridiculous quotation of 414EUR, stating that everything in my tablet has to be replaced. (why???)- After many unanswered e-mails and many attempts to get a phone contact, I got the reason of the guaranty refusal: I sent an USB cable that was not Sony branded and they consider it as an incompatible accessory!!!! (Ridiculous).I am waiting since one month for a solution. The main problem is that nobody takes care about customers. There is no way to have an answer. I already had low cost Chinese made devices, and their support was of a much better quality than Sony.

    Hi,
    I'm sorry to hear that.
    Unfortunately, I cannot do anything from my position and neither can we at the support forum answer these questions. Warranty may differ from market to market and repair process is handled at a local level. You need to raise this with your local support team for further information about your repair and how to proceed with this in the best possible way. I suggest that you place a call to your local support team:
    http://support.sonymobile.com/global-en/contactUs/

  • THE WORST CUSTOMER SUPPORT EXPERIENCE EVER!!!!!

    Around 7:30 pm tonight I paid my Verizon bill in FULL!

    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
    Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
    To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
    Please keep all correspondence regarding your issue in the private support portal.

  • Switching to Comcast: Verizon has given me the WORST customer service over the past 7 days.

    I've been a loyal Verizon customer for more than 2 years. Last week, I called to transfer my service to a new address. The phone call went well, and I was promised that a technician would come the next day. After ending the call, I found out that was a lie. It would actually be 7 days later. I called back to change the date, and was told that a new order would be submitted, but since it was a Friday evening, someone would call me on Monday to confirm an installation date/time. No call came. I called again today and was told that the customer service rep would call me back in 15 minutes. That was a lie. He did not. I finally got someone on the phone, and SURPRISE! I learned that there was NEVER an order for my new service. And, no technician would be available for 7 days.  This is deplorable and shameful customer service. Several lies, no follow-up when promised, and a seeming inability to get service installed for a long-time customer. 
    I went to Comcast's website and within 7 minutes, I was able to sign up for new service and schedule an appointment within 48 hours. Take a lesson, Verizon. 

    Hi,
    I recently moved also, and i received a confirmation for my order saying that I would have a technican to install on Saturday July 5th from 8 t0 9am. I called multiple times before July 5th to see if there was any available slot for a sooner instalatlion, but unfortunately nothing. The multiple representatives I spoke to said that my order was confirmed, and a technician will be there on July 5th. Surprisingly, I received no call from anyone saying the installer would not be able to make it, or about the appointment being postponed. I went into work late, and still did not have Verizon triple play installed. I spoke to customer care, and was told after waiting about 45 minutes that the representative will call me back, since she could not reach to the technician.
    Later that day my sister spoke to a representative, while I was at work, to see what the resolution was to the previous call. The representative she spoke to stated there was no technician assigned, and the dispatch center was not responding. So she will put a note on the account, for service to be installed on July 6th. The window was from 8am to 10am. I have still not had a technician come to my house and it is July 6th 11:40. I called to follow up on the appointment, but I was informed that the appointment is now scheduled for Monday July 7th from 8 am to 12pm. I did not authorize any changes to this appointment, and defiantely did not get any call or email stating there will be some changes. The representative informed me that a manager named Felipe authorized the technician to not show up for the appointment today, and just go tomorrow. This was not even told me to me, so i can make adjustments to my daily schedule. Does Verizon expect people to be available when their technicians are available to work? There is no professionalism going on here. Timeliness and accurate information is not something Verizon understands clearly. 
    I would like a reason as to why this is happening, and when I will be a satisfied customer? I have had no complaints with Verizon prior to this, and NEVER received such horrible customer service. This is totally unacceptable. Verizon has horrible customer service, and I will no be recommending anyone to get Verizon Fios. My sister has 4 lines with Verizon, that she will be cancelling due to this horrible experience, and my family members that recommended Verizon to me will all be leaving if there is no resolution to this. This is highly unacceptable. 

  • By far the worst customer service experience

    I haven't had Comcast for a year and every time I contact customer service nothing is done correctly. It took them 3 months just t give me the correct package and on top of that none of my request have ever been "noted" in my account. I requested to do a payment arrangement in one of the local store branches and was told that my service will stay active as long as I kept up with the payment agreement . Well 2 days later my service was disconnected. I had tried contacting customer service for the past 3 days. Finally on the 3rd day someone FINALLY ANSWERS the phone JUST to tell me that they have no record of me requesting a payment arrangement and that I would have to pay the next 2 months balance upfront to restore my service. When I ask to speak to a manager I get told that the department I need to speak with is not available on Weekends ... I'm so over Comcast and am waiting for them to come get their equipment!!!!!

    Not a novel but you wrote a short story!
    http://www.t-mobile.com
    http://www.att.com
    http://www.sprint.com
    Good luck at your new provider. However I think they are all starting to get just a bad as what you went through with Verizon.
    Good Luck

  • Verizon service is by far the worst. Customer service no better!

    That is my suggestion. Anyone have any corporate verizon management emails? I'd like to share my thoughts to them and here.
    First let me start off by saying in the past 12 years of owning a cell phone I have had almost every service provider in my area. (tmobile, at&t, spring, Verizon, & u.s cellular)
    I have had them all and must say that by far Verizon is the WORST service and has the WORST customer service ever. I joined and got a family plan (2 lines) to save money. I started off with a blackberry curve 8530. The first month of service was ok, not great but ok. I decided I was already locked into my contact so I couldn’t get out and I would just stick with it. The phone itself was terrible, locking up, rebooting by itself, things getting scattered all over the place at random and the worst part is that it would always take 5 minutes to boot and drain my battery completely.
    I called and opened up a trouble ticket and I was told from the customer service lady that the phone rebooting itself was very normal and common and more on the blackberry than any other device. Seriously?
    After 3 phone calls in one week they sent me out a new phone. Same blackberry and this one was no better. I called back and after doing more tests they tell me that I have to dial *228 every month and if I drive more than 20miles away.
    I told the customer service rep that I drive 25miles each way to work and asked if I really have to dial *228 twice a day to get good service and they said yes. Well Verizon, I’m glad I am paying you top dollar for this premium service. What kind of crap is this really? More dropped calls happen and I mean happen daily. The customer service rep informed me to start logging my dropped calls by dialing *** talk or ### talk. So I do just that and log almost every dropped call. Next time I call up they said well you need a minimum of 5 dropped calls a week for us to be able to figure out the problem. Really? I had 4 in one week and that wasn’t good enough for them.
    So after more calls I finally get manager approval for them to give me a different phone. I get a refurb Samsung fascinate. While it’s a nice phone and runs 2.1 the software is junk and unstable. Programs have to be force closed, it’s slow and freezes from time to time. And a new problem shows up, sometimes (more so lately than when I first had it) sending out a text message or receiving, it will send or receive 4 of the same messages all at once.
    As if this isn’t enough to make anyone mad, the dropped calls still happen ALL the time. I mean 3 in a matter of 5 minutes. I called up Verizon again and they said they can only see 5 this month. When I looked at my phone record I can clearly see at least 10.
    Is the service that bad it won’t even connect to a log a dropped call which takes 10 seconds? I told the customer service rep that something needs to be done and a trouble ticket is opened. They say they will call me back in 2 days. A week goes by and I never got a call back so I call them. The ticket was closed and the “solution” was to stand outside and make a phone call and not be in doors. I almost flipped my lid!
    As of lately I have called 3/10/11 and got a super nice lady on the phone and she said she insisted she would call me back after 2 days to see how things are going and they will run more tests. Well today is 3/17/11 and I never got a call back so I call Verizon. The first rep told me that someone called me at 2:30pm on 3/13/11 and left a voicemail. I checked my phone records and the only people that called me that day were people in my phone book and nobody called anywhere near 2:30pm. What a liar.
    So I get transferred to tech support and go figure he can’t find my ticket. So he has to open a new again and says he will call me back by Saturday.
    I have asked for a credit, I have asked to waive the cancellation fee. I just want out. The customer service is by far the worst I have ever experienced and the service is just as bad. What kind of solution is to stand outside and make a phone call? I’m at home with windows all around and a skylight. I have no problems at work  with a building with no windows on ground level, but I can’t get reception at home inside or outside.
    But wait there is more. To add fuel to the fire, this phone and software continue to get worse and worse as time goes on. I get a picture message from my brother and open it up, at the top it says it’s from someone that I haven’t messaged in a long time. Weird, so I thought nothing of it and figured maybe it had a hiccup. Nope, get a text message from a friend and open it up and it opens up someone else’s text messages that I haven’t texted in days. I was texting a friend last night and sent him a picture message around 10pm. He never replied, no big deal, my phone beeps at 11:47pm from him. And it was my text message going out 1 hour and 47minutes later and beeps at me like I received something.
    Verizon better do something and do something quick, this is seriously getting old. I spend more time on the phone with them than with people in my phonebook. I have also told all the reps that I use my phone for work and can’t drop calls on my customers or it makes me look bad, and they don’t care.
    Verizon please do something!!!!!

    Gamble97 wrote:
    First let me start off by saying in the past 12 years of owning a cell phone I have had almost every service provider in my area. (tmobile, at&t, spring, Verizon, & u.s cellular)
    I have had them all and must say that by far Verizon is the WORST service and has the WORST customer service ever. I joined and got a family plan (2 lines) to save money.
    I’m at home with windows all around and a skylight. I have no problems at work  with a building with no windows on ground level, but I can’t get reception at home inside or outside.
    For the 1st problem, why do you keep switching? Haven't you found a company with coverage that is good enough for you? No company has a signal EVERYWHERE. Have you been switching constantly because you choose to switch or your company forces you to switch? If the latter, you should complain to your company to go with the best service, not to ruin their business by going with substandard service. Additionally, no provider has the best signal EVERYWHERE. If your company is forcing you to switch, maybe you could suggest that they offer more than one provider for business phones. I know my company has contracts with AT&T, Sprint & Verizon. If you are constantly changing because you choose to change, then I would suggest that you pick the best footprint for you and then stick with it. Afterall, you have had them all, so you should know which would be best for you.
    As to the second part, this sounds more like a location problem rather than a phone problem. NO provider has service in ALL locations.

  • Absolutely the WORST customer service!!! Customer disservice is more Absolutely the WORST customer service!!! Customer disservice is more appropriate! Bring back support to the U.S.!! Bring back support to the U.S.!

    Absolutely the WORST customer service!!! Customer disservice is more appropriate! Bring back support to the U.S.!

    Hi richmc. I will only deal with the last part of your message.
    You say that you want to use Outlook 2007 to collect your mail. That is not a problem, it is just an email client. BT do not supply this email client. Microsoft do.
    You cannot expect BT to be able to assist customers with all the different email clients available to use. You can get the server details etc to set it up yourself.
    Most ISP's are the same on support issues for things that they do not supply.
    BT do have a paid support service if you did want to use it but for things like email setup it should not be needed.
    You also say that you have your own domain names. These NEED to be hosted somewhere to be able to use them for email.
    I don't believe that BT do hosting anymore(Could be wrong). So you would need to get in touch with a hosting company, someone like Nethosting, 1&1, GoDaddy etc to set up an email hosting account and then set up your email client to your hosting companies email servers.
    toekneem
    http://www.no2nuisancecalls.net
    (EASBF)

  • HP Flash drive ( v220w ) is not working - HP (Very worst Customer Support)

    I am very very tired write this,
    HP (Very worst Customer Support)
    I have brought a HP Flash drive ( v220w )via flipkart.com on 08-March-2012.
    Its having 2 years of warranty.
    It was working fine till last month.
    But after that unfortunately its not working I dont know that why its not working.
    Then I find out the service center in chennai,
    Maha Electronics at Adyar. They said like this is for only Hp Laptop and they giving one landline number to contact for that pen drive repair.
    That lad line number is 044 28555449, And I called that number on 09-August-2013 Morning.
    Thay replied that "This is not a HP support".
    Again I searched for the HP Service Center and I found another service center 
    That address is
    FORTUNE MARKETING PVT LTD
    (HP PEN DRIVE SERVICE CENTRE)
    G.F ABC Trade Centre,No.39/50,Anna salai,Chennai-600002, Landmark:Behind Devi Theater.
    044 42663456.
    And I callled this number (044 42663456) on 09-August-2013 Morning.
    They asking my pen driver model. I replied that model is v220W.
    He simply reply that "We are not repairing that model".
    Then I asked that "Can you tell me where I can repair that model"
    He just replied that "No Idea!!!" and he cut my call.
    I was very scared that kind of activities.
    I am asking this question, Please reply
    They are not ready to repair that model of pen drive then why they manufacturing and give warranties (2 Years ! ! !).

    Thank you for visiting the HP Support Forums. I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
    If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
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  • Worst Customer Support THINKPAD YOGA

    Worst customer support ever. I have been transferred over 10 times (I think maybe 12 times now) while trying to resolve a very simple warranty issue. I am not sure if it has been resolved yet or if its working. Will check my warranty status a week later to see if changes are reflected if not, I guess I will have to endure more horrible services until it is resolve. 
    Story goes like this
    I purchased this machine in the Microsoft Store in Toronto, I find that it is missing like 60-100 days from the warranty. I cannot register the warranty for my device online. I chat with the chat suport on lenovo website which redirected me to call the number on there. Get transfereed 6 times or something, than got told to email my proof of purchase receipt to a email with subject title involving my case. Did that few days later or a week I get a call today...
    I get a call this morning got a case number, gets transfer to Atlanta Georgia support told the guy I am frustrated very the terrible customer support gets told to F OFF basically and says they're in the US they can't do anything to get Canadian information and hanged up on me (I think his name was Kenneth? Not sure, I would love to talk with Atlanta supervisor/manager of that support place to report him).
    I call 18004267378 I luckily get the same guy which redirects me to the Atlanta support again. I received Frank who was pretty helpful gets transfer to Canada support again, Canada side couldn't help escalates me to a girl name Stephanie during the call midway the phone just hangs up/disconnect/she hangs up/I don't know... Call support again, received Canadian support, he looked at my case number and was helpful spoke with supervisor and gave me another case number.to follow up on(?).
    TLDR: Long story short, I purchased this machine from Canada but it was appearantly registered/opened in America by whom I presume to be Microsoft Store to do their "SIGNATURE" install of Windows 8.1 which activated the warranty. I get bull stories from Lenovo Thinkpad support team from Canada and USA side accusing each other they can't fix it because I purchase the machine from America from the Canada side and the American side says they can't fix it because I purchase this machine from Canada side... Constant transfers of calls and escalations brings no hope. Maybe I got lucky and the Canadian support guy said he escalated this to his supervisor. I am not sure what happens, will check my warranty status a week later if it doesn't reflect I'll call again. 
    Any mods or someone at the company here can ask for my case number and PM regarding this issue.
    This is very tragic event, probably will never ever buy anything from Lenovo anymore. If this was from Apple I probably would've gotten this issue resolved. For those who plan on buying this device from the Microsoft Store, beware they probably open the machine to install their SIGNATURE Windows 8.1 in the US and it triggers the warranty and you're stuck in limbo trying to get justice from Lenovo. 
    Thank you for listening to my rant/frustration. 
    Sincerely,
    James416

    Welcome to the Lenovo Community James !
    Sorry to hear of the run around you got. 
    In regards to the warranty date, what happened is when Lenovo sells a shipment of computers to a retailer like Microsoft, Best Buy, Tiger Direct, etc, the warranty date starts on the date of the sale.  In order to compensate for the product sitting in the retailer's warehouse or on the shelf, Lenovo will generally add an additional month to the warranty period so a 12 month warranty is now 13.  In your situation the product sat longer than expected so in these cases Lenovo Support will adjust the warranty period from the date of your purchase once they receive a copy of your receipt.  Hopefully the supervisor will be able to straighten out the matter for you. 
    Owner & Operator of the following:
    ● Lenovo Ideapad Z570 w/ Win 7 & Win 8.1 Dual Boot ● Lenovo Yoga 3 Pro w/ Windows 8.1 ● Toshiba A75-S206 w/ Win 7
    ● IBM Thinkpad T-23 w/ Win XP ● IBM Thinkpad T-22 w/ Win XP • As well as multiple desktops dual/triple booting XP, Vista and Win 7.
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  • Caseid 4670247907 worst customer support ever seen

    caseid 4670247907
    today was 15 day of my camplain log
    i have been provided with replacenet of defective part 2 times but both them self required replacement.
    this is the worst service support i have seen

    The Apple Support COMMUNITIES is a user-operated apple-run page where users of the COMMUNITY help other people the best they can. Apple employees do not have anything to do with this page apart from own the servers and design it. If you want to speak to Apple then go to their Customer Support here: http://www.apple.com/uk/support/contact/
    Remember, this isn't a customer support page, it's a community forum based on using Apple products. If you wish to refer to Apple employees then this is the wrong website.
    Hope this helps.
    - bi9scuit

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