Skype is crashing when calling/answering calls

Ever since i updated to windows 10 skype keeps crashing when ever i call someone, or someone calls me. Can anybody help me?

Please,  run the DirectX diagnostics tool. Go to Windows Start  and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

Similar Messages

  • ASK : Skype Force Close when using Voice Call

    dear all
    how to fix skype force close when using voice call.?
    please help me.
    i have tried reinstall skype.
    thx before.

    From the top of my head, install Thinkpad Communications Utility
    and within it is an option called "Optimize my microphone for". Try
    switching it to "Normal use" instead "Only my voice". Also, in Windows
    Control Panel there should be an icon for "Realtek HD Sound Effect
    Manager". Fire it up and goto "Microphone" and try switching between
    the two options. Maybe that'll help too, but am not sure.
    T530: i7-3630QM, 4 GB DDR3-1600, NVS 5400M, 2x 500GB 7200RPM, 9-cell, HD+ 1600x900, Backlit US, WinXP Pro
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  • My iphone 4s is stuck on headphone mode have no sound cannot hear when i answer calls no sound but they can hear me

    cannot get my phone off of headphone mode cannot hear anything when i answer calls no sounds from it but the other person can hear me

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  • Skype keeps crashing when I open up Vindictus.

    For some reason when I open the game Vindictus my Skype suddenly stops working and forces me to close the program.
    I've tried uninstalling and re-installing multiple times.
    I've run it as an Admin.
    I've uninstalled the Skype (app) application from the computer.
    I've toggled my 3D Graphics settings. 
    I've turned on/off automatic updating.
    http://www.microcenter.com/product/449136/X550JF-MS71_156_Laptop_Computer_-_Dark_Gray
    ^ This is the computer I am currently having the issues with. The exact same one. 
    I bought it 4 days ago so it isn't compromised from any hardware or software issues such as a virus or anything. 
    Please, if you can think of anything else I can do to solve this issues leave me a comment...

    ScottnDeb wrote:
    Hi,
    Skype continually crashes when I open it. I've tried removing it and reloading it, I've tried reinstalling. I've tried a bunch of solutions suggested for similar sounding problems on this board. Nothing. 
    Attachments:
    System info.JPG ‏35 KB
    Skype Error Report.pdf ‏187 KB

  • Skype keeps crashing when I open it

    Hi,
    Skype continually crashes when I open it. I've tried removing it and reloading it, I've tried reinstalling. I've tried a bunch of solutions suggested for similar sounding problems on this board. Nothing. 

    ScottnDeb wrote:
    Hi,
    Skype continually crashes when I open it. I've tried removing it and reloading it, I've tried reinstalling. I've tried a bunch of solutions suggested for similar sounding problems on this board. Nothing. 
    Attachments:
    System info.JPG ‏35 KB
    Skype Error Report.pdf ‏187 KB

  • Skype keeps crashing when making/receiving a call

    When I make a call or receive a call on Skype it crashes. It seems to happen when either party clicks answer. IMs work fine but can't use the program for its main function.
    Running Skype 7.0.0.102
    Tried reinstalling still experiencing the problem.
    Deleting the folder C:\Users\<username>\AppData\Roaming\Skype does resolve the issue but it is only a temporary solution and not how to run Skype.
    Included a DxDiag.txt file.
    Solved!
    Go to Solution.
    Attachments:
    DxDiag.zip ‏8 KB

    XSplit software is the only Video Capture device, and most likely conflicts with Skype.
    Video Capture Sources:
    XSplitBroadcaster,0x00200000,0,1,VHMediaCOM.dll,2.00.0000.0420
    Try to uninstall this application. Perhaps it will just be enough to unregister VHMediaCOM.dll module:
    http://community.skype.com/t5/Windows-archive/Skyp​e-Crash-on-Startup/m-p/1414236#M95585
    Also, update ASUS Xonar DS Audio Device driver to the currently latest 7.12.8.1794 version.
    http://www.asus.com/Sound_Cards_and_DigitaltoAnalog_Converters/Xonar_DS/HelpDesk_Download/

  • Skype crashes when in audio call

    I have problems with my skype crashing when in a skype to skype call (probably any type of call), no video involved. Im using 6.21.0.104 (latest version availible) on a windows 7 home premium PC. I have made the encrypted logfiles (3 created but not attached here - How do i send these files to skype staff??). 
    What i have tryed so far that did NOT work:
    Restart computer
    Restart skype (both cause of crash and manually)
    Delete the Skype folder in C:\Users\<USER>\AppData\Roaming\
    Reinstalled
    Uninstalled and installed again AFTER removing C:\Users\<USER>\AppData\Roaming\Skype
    Checked for drivers for audio,video and webcam - i have latest installed

    Please,  run the DirectX diagnostics tool (32-bit version).
    Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
    Be aware that you will have to zip this file before attaching it here.

  • Skype crashing when starting a call

    This is my first post ever.  I've done everything I can to see and fix why my Skype client keep crashing when trying to start or accept a call.  I've update my drivers, uninstalled and reinstalled and such, but still nothing.  I want to fix this as soon as I can, since I use skype almost everyday.
    I've attched a DxDiag file so see if anyone one can help.
    Solved!
    Go to Solution.
    Attachments:
    DxDiag.zip ‏8 KB

    Try to revert your AMD Radeon R7 200 Series driver to the previous 14.10.1006 version:
    http://support.amd.com/en-us/download/desktop/previous/detail?os=Windows%207%20-%2064&rev=14.4
    See also this similar case:
    http://community.skype.com/t5/Windows-desktop-clie​nt/Skype-crashing-my-computer-with-latest-AMD-driv​...

  • Skype Desktop crashes when it connects to the Inte...

    Recently my Skype has updated to the newest version and since then it has crashed each time it connects to the internet. I have gone through other questions on this site and none that I have found have helped me.
    As far as I am aware my Internet Explorer works fine, my drivers are up to date, my windows system is english and I have downloaded all optional and required system files. However, the only thing I have noticed is when I tried to visit https://apps.skype.com/home/ with IE I get the skype loading icon and the page never loads fully (But doesn't crash), not sure if that is relevent.
    Skype for windows 8.1 works fine but the desktop version crashes. I have checked that I have allowed the program through my firewall and disabled and re-enabled .NET Framework 3.5 (Includes .Net 2.0 and 3.0) and run skype with it on and with it off and also ran programs to fix problems with the NET framework if it encountered any. Skype is still crashing when it connects to the internet.
    I have also run Directx diagnostics tool and will attach the saved file.
    Thank you for taking the time to read this and for any help you can provide
    Solved!
    Go to Solution.
    Attachments:
    DxDiag.zip ‏13 KB

    Note: this is not an issue particular to FaceRig, there are quite a few other programs using virtual cams that are affected by the 7.0 upgrade in the same manner. There is however a potential solution.
    We have talked with some of our users affected by this issue (this does not affect everyone doing the 7.0 update, just some) and we trust that we have found the solution (at least until we've had time to investigate some more).
    Seems the problem  to has to do with the default webcam settings (you just need to go though the Skype initial setup again).. The short version of the fix is:
    1. Go to Steam Client and do a "remove local application data" on FaceRig
    2. Go though the initial setup process on Skype ( now it won't crash) and/or visit the webcam setting menu and make sure everything is working and everything is updated.
    3. Re-install facerig (skip reinstalling the open codecs if you already have them installed)
    Now everything should be working.
    I recommend reading the detailed step by step on the FaceRig Steam support forums:
    http://steamcommunity.com/app/274920/discussions/ ( look for the Skype 7.0.0.102 pinned thread - i cqannot link directly that thread because there is a limit on the length of URL's here.)
    PS: if you are the tinkering type, steps 1 and 3 can be simply substituted by un-registering and then re-registering the direct show filters ( all of them) for the FaceRig Virtual Cam ( .bat files are provided with facerig to do exactly just that) , but most folks do not want to mess with directly registering/unregistering DirectShow filters, so it is simpler to ask for an uninstall and a re-install.
    Note that this kind of fix might also work for FFsplit.ax or other affected DirectShow filters too ( as this issue is not particular to FaceRig alone, more programs are affected by this update).

  • Skype Desktop Crash when starting webcam

    I got a brandnew dekstop with Windows 8.1 and when starting Skype, it let me log in and then immediately crash. This only happens when the Webcam is active.   I have tried two different webcams, one from logitech and one from Creative and both resulted in the same issue.  When installing an older version of Skype (6.14) it works.  
    I have applied all Windows patches and updates over the last few days and check all the drivers to make sure there aren't newer drivers available and everything is updated now.   Any other ideas to get Skype to work?
    I also ran dxdiag and attach the file if this will help.
    Regards
    Abraham
    Attachments:
    DxDiag.zip ‏14 KB

    FS_13 wrote:
    If this will help, here is the error from the Even Log.
    Faulting application name: Skype.exe, version: 7.5.0.102, time stamp: 0x556dd64c
    Faulting module name: MFReadWrite.dll, version: 12.0.9600.17039, time stamp: 0x53156bcd
    Exception code: 0xc0000005
    Fault offset: 0x00041c32
    Faulting process id: 0xb80
    Faulting application start time: 0x01d0a21c833c7c11
    Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Faulting module path: C:\Windows\System32\MFReadWrite.dll
    Skype is crashing because you have Citrix Receiver application installed.
    http://community.skype.com/t5/Windows-desktop-clie​nt/Skype-7-2-crashing/m-p/3866937#M334413
    http://community.skype.com/t5/Windows-desktop-client/Skype-crashing-on-startup/m-p/3950566#M340367
    http://community.skype.com/t5/Windows-desktop-client/Skype-Erroring-Out-When-Opened/m-p/3925304#M337...

  • Skype crashes when I answer a call or when someone...

    Hi,
    Whenever I answer a call or whenever someone answers my call, Skype stops working. I have tried with both people & the call test service both with the same result.
    I have tried reinstalling skype with no effect. I have been able to make calls with people so long as they call me when my skype isnt running and I turn it on when they are mid call, then I can answer them. But otherwise, it just keeps crashing.
    Kinda getting frustrating now.
    Thanks in advance

    Open Windows Event Viewer -> Custom Views -> Administartive Events. Look for the recent error messages with timestamp corresponding to Skype crash. Copy and paste here the text from the General tab.

  • Skype won't download and will crash when joining a call.

    I just got Windows 10 on July 29th (When it was released) and I installed the desktop version of skype, it was all working fine until I was forced to uninstall it because everytime I joined a call it would crash and it would not let me join the call. I then uninstalled skype and now cant re-download the desktop version or app version.

    Yes, I did. It wouldn't finish downloading in I-Tunes either, just as it did on my Iphone. Any other suggestions?

  • Yahoo Messenger and Skype always crash when I use VOICE CALL.

    Whenever I try to use voice call from YM or skype, they start to get stuck and crash immediately. I don't think it's the software problem, because I've uninstall and reinstall again and again the both softwares. There must be something that I need to configure from the connection setting, in which I don't know what. I hope to hear some solutions regarding this problem. Thanks in advance.

    Hi, this FF site have a discussion on this and what other users are doing. Skype has been a problem before and now it is about the Toolbar they Install without user knowledge from what I have read. There are posts that show how to Uninstall this Skype Toolbar.
    http://blog.mozilla.com/addons/2011/01/20/blocking-the-skype-toolbar-in-firefox/
    Hope that helps,
    eidnolb

  • Skype crashing when making a call

    My skype seems to crash almost everytime I make a call.The version of skype I am using is: 7.6.0.105Operating System: Windows 7 Professional 64 Bit From Event Viewer I found the following:Faulting application name: Skype.exe, version: 7.6.0.105, time stamp: 0x559165ab
    Faulting module name: nvapi.dll_unloaded, version: 0.0.0.0, time stamp: 0x55810483
    Exception code: 0xc0000005
    Fault offset: 0x66da78a0
    Faulting process id: 0x1830
    Faulting application start time: 0x01d0c230b4066e76
    Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Faulting module path: nvapi.dll
    Report Id: 23cc1bb7-2e27-11e5-b87d-f46d044fd2c7 I have also attached the dxdiag file. Steps I have taken (found from other posts):-Restarted computer-Uninstalled nvidia drivers using DDU & Safe Mode then Reinstalled the latest drivers-Deleted the skype folder from appdata & temp-Uninstalled skype, deleted all associated folders from program files, temp, appdata, programdata then reinstalled skype Unfortunately none of these solutions have worked for me. This is extremely frustrating. Can someone please assist me with this issue.

    techfreak wrote:
    I imagine 3d stereoscopic being enabled or playing Nvidia gamewoks-based games probably use that as a dependency.  You can always run msconfig from the run box and uncheck things that load at startup.  Since that file is not in use all the time something is loading it in memory then the crash occurs because it probably get unexpectedly unloaded.  Many times this can be due to your sleep settings in Window or your BIOS (or BIOS issues), and  other times mix/match driver issues.  You might consider doing a clean install of the Nvidia drivers (checking the box for clean install) and installing only the basic components (none of the add-ons like shadowplay) and see if that helps.I have already clean installed my nvidia drivers, I used DDU to wipe them. I also only ever install the driver itself, and uncheck all other options.I have my power options set to Never sleep, and 20minutes to turn off the display.I'm not exactly sure what startup options I should be looking for in msconfig, I think I've already unchecked everything I don't need.It's just strange how this only just recently started happening, I didn't have an issue before. I also don't recall updating anything recently unless it was done through Windows Updates.

  • Skype keeps crashing when calling WIN10

    The client stops responding when i recieve a call or make a call.

    Please,  run the DirectX diagnostics tool. Go to Windows Start  and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

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