Skype Manager Login Trouble Due To SIP

Hi,
We are trying to log into our existing Skype Manager account, we know our account name and have changed the password but when I try to login I get this message:-
This Skype account is currently attached to a SIP Profile......
And that I should contact our administrator, which we can no longer do.
I've searched inside and outside of the forum to find a solution without success. I'd be delighted if someone can point me in the right direction please?
Solved!
Go to Solution.

Hi, jnyren, and welcome to the Community,
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service As you know you wish to contact Customer Service, skip past Step 2 of the instruction and proceed to Step 3, Continue Support Request.
If you sign in to your Skype Manager account, there is a link to Customer Service there as well:
http://www.skype.com/go/skype.manager.signin
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Similar Messages

Skype Manager account - No access

Dear All!
I am one of the administors of our Skype Manager account. Today all administors have got a message that we were removed from our Skype Manager. When we login with our usual user and password no details to our skype manager account is shown. Can somebody help me or has somebody experience what to do now? We had a lots of Skype Manager members because nearly 20 persons from our company are using this account. Furthermore we had money on this account.
Thanks in advance!

Hello Beowolfv
i am able to login in skype account but not able to login in manager.skype.com (Skype manager account) i loaded more than 1200 EUR there by using leagal payment method and suddely got account blocked. i contacted with skype support by chat they replied it happend due to breach of policy. but what policy i breached. even i dont konw.
i was using my skype manager account only you allocate credit to other skype users after inviting them to join me. since they blocked me i lost 1200 euro and more than 2000 euro which i already allocate to customers also lost. all of my members got account blocked message after skype blocked my skypemanager account (javedvoip)
please help me if possible. unblocked my account. or help me to get 1200 EUR credit which is available in my skypemanager account still. give this credit to some other skype manager account
waiting for your kind response
regards
JAVED

One skype number for multiple users in Skype Manag...

Is it possible to get one Skype-in phone number and assign it to multiple members in Skype Manager?
If so, how do I go about it?
I also asked this here: http://community.skype.com/t5/Skype-Number/One-skype-number-for-multiple-users-in-Skype-Manager/m-p/...

You could always allocate a number to multiple business accounts in Skype Manager. Then re-direct the number via IP-PBX to go to different extensions.
Try the following here [If you look in the advanced section of this manual, you'll see an example of two accounts using one number]
http://download.skype.com/share/business/guides/skype-connect-user-guide.pdf
7.5 Online Numbers for incoming calls
You can use both business Skype accounts and Online Numbers simultaneously on a
single SIP Profile if you wish. In other words, you may have multiple business accounts
and Online Numbers added to one SIP Profile at the same time.
7.5.1 Adding an Online Number to your SIP Profile
Shows you how to setup such
Thanks,
Kent C.

Some questions about Skype Manager and Skype Conne...

Hallo,
I found one of your post:
That, if I have some questions I may contact with Contact our solutions team
Sadly that link wont work...
I have few questions and also I contacted with Microsoft support, but sadly they wasn’t able to help me. Only what they suggests, that I may contact with Skype Team trough to Forum, or Facebook...
So, I choose first one and maybe you can help me, or redirect my question !?
About my questions:
As I understand Skype for business is just name what contain two free software, like Skype manager and Skype connect. Also those are free, without charge ?
Also I read that there are two different accounts, like Premium and regular one. Premium contains some benefit. So, If I use that Skype for business manager system to I may or can add some premium accounts for some my staff and leave others with regular account ? I don’t have that manager systems installed jet, but what I read, I understand that I maybe just split credit - or is there way how I may also share regular and premium conots ?
Also, Right now my customers have 25 workers, but what - if soon my another customer also want to use Skype Service, and he have 50 - 100 workers ? Will be there special price for different amount of users on one firm ?
And at last, firm who I represent right now are using Elion VoiP (Elion, is Estonian ISP) service, trough to xLite program.
Sadly that one wont work properly, it will hack, or you cant hear other people and so on. With, Skype everything works fine. So, if he will starting to use Skype manger and will make account for every workers (sips) can he bound those sips with same VoiP numbers what he will use right now with Elion ? Or if not, is there some way how to redirect those numbers (to lose those numbers, is sadly out of question) ?
I hope, you can help me guy´s.
Best regards
Rainer

Tere Rainer,
indeed we don't have the solutions team offer any longer. Let me try to answer some of your questions here.
Skype Manager and Skype Connect itself are free of charge. But obviously you can purchase and distribute paid products via Skype Manager.
Yes, you can freely distribute Premium subscription to Manager group members and leave others without. You can do the same with all kind of Skype products, e.g. Skype numbers, calling subscriptions etc.
There are no discounts with Skype Manager purchases. It's a tool to simplify administration.
Unfortunately you cannot transfer numbers to Skype connect. For more details on which features are supported and how they work please have a look here: https://support.skype.com/en/faq/FA10549/what-is-skype-connect-and-how-does-it-work
I hope my answers could help a bit already.
Tervitustega Mustamäelt.
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

CAD - Unable to login agent due to problems in JTAPI or CM

Hi Guys,
I have the next issue: I have a 7911 that is not connecting to JTAPI. I know that this is an issue on the config of the CM, but I have double checked and I have the phone added on the JTAPI user.
This phone uses extension mobility also, but every time I login with a valid CAD user I get that error.
I have changed the phone on that cad, and with a different phone it works fine.
2009-11-11 12:31:45.765 DEBUG [0xac4] PhoneDev: PD1883 GetDebugInfo --------------------- Begin: CONTROL_FAILURE_CONF ---------------------
2009-11-11 12:31:45.765 DEBUG [0xac4] PhoneDev: PD1920 CONTROL_FAILURE_CONF: InvokedID = 3
2009-11-11 12:31:45.765 DEBUG [0xac4] PhoneDev: PD1921 CONTROL_FAILURE_CONF: FailureCode is CF_GENERIC_UNSPECIFIED
2009-11-11 12:31:45.765 DEBUG [0xac4] PhoneDev: PD1922 CONTROL_FAILURE_CONF: PeripheralErrorCode is 88001
2009-11-11 12:31:45.765 DEBUG [0xac4] PhoneDev: PD1923 CONTROL_FAILURE_CONF: Error Text: Unable to login agent due to problems in JTAPI or CM
2009-11-11 12:31:45.765 DEBUG [0xac4] PhoneDev: PD2195 GetDebugInfo --------------------- End: CONTROL_FAILURE_CONF ---------------------
I attached th full degug.
Do anyone have any ideas of what could be happening?
Thanks a lot for your time!

Hi,
Thanks for the answer. This Week I reboot this CUCM, but the issue remains. I also tried stoping the CTI manager process, but didnt help.
The version of the CUCM is: 6.1.2.1000-13
The version of the IPCCX is: 5.0(2)SR01_Build053
I checked if the User's Device Profile was associated, I'm not sure if it is. I enter the user device profile and then I check that this user was assosiated with CTIManager. Do this means that this profile is associated?
Please let me know if anyone have had any similar issue.
Thanks a lot for all your help in this matter.
Raymond

Add Contacts to Skype Manager members accounts (Contact List)

Hi All, I tried to disucuss this over live chat but had no luck as the tech guy kept asking if I wanted to add Skype credit for voice calls :-/ Basically what im asking for help with is if its possible to create group in Skype Manager, Create accounts and make them members of that group and then create a contacts list of other Skype manager users and then auto allocate that to all users within the group so when I give out the account details to my users when they login they already have the other company users added without having to login to Skype on the web and add them manually. Seems like a basic taks of managing a business with business accounts, if it doesnt exist can I request it as an upcoming feature Thanks Shaun

Looks like this is the only way my users in Skype Manager can add contacts who are also in Skype Manager:https://support.skype.com/en/faq/FA10867/how-do-i-add-other-members-of-my-skype-manager-to-my-contact-list-in-skype This is pathetic.

Add Contacts to Skype Manager members accounts (Co...

Hi All,
I tried to disucuss this over live chat but had no luck as the tech guy kept asking if I wanted to add Skype credit for voice calls :-/
Basically what im asking for help with is if its possible to create group in Skype Manager, Create accounts and make them members of that group and then create a contacts list of other Skype manager users and then auto allocate that to all users within the group so when I give out the account details to my users when they login they already have the other company users added without having to login to Skype on the web and add them manually.
Seems like a basic taks of managing a business with business accounts, if it doesnt exist can I request it as an upcoming feature
Thanks
Shaun

Looks like this is the only way my users in Skype Manager can add contacts who are also in Skype Manager:
https://support.skype.com/en/faq/FA10867/how-do-i-add-other-members-of-my-skype-manager-to-my-contac...
This is pathetic.

Skype Manager Difficult to FIND?

I hadn't used Skype Manager for a while, and went to www.Skype.com to access it. Logged in as myself, and I am set as a full administrator for our business account.
Why isn't there an obvious, prominent link after I login, to go to the Skype Manager web app???
Annoyingly the only appropriate sounding link, "Skype Manager" in the "Account Details" list, only lets me edit a few obvious settings about my personal account's visibility in Skype Manager - it takes me into a "Skype Manager settings" area which looks sort of like Skype Manager (but isn't).
Looks like there is no link from my account to the real Skype Manager web app, and I need to just know the URL "manager.skype.com".
Would be easy to make this much easier to use...

Thanks for your feedback and i have to admit that I fully agree there's a shortcoming of the new Skype web account page. I've shared your suggestion with the product team to consider adding this link in a future upgrade to the web account page.
(Internal reference: PORTAL-1337)
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

Number identification in skype manager

Hello, there is a skype service called caller identification, which allow to recognise all calls from skype as calls from mobile number. Can this service be activated from skype manager?

Hello Nikrav,
I see you are asking about recieving Caller Identification "into" your Skype system. The answer depends on the local carrier that the call is coming from. If, that carrier provides Caller ID for each and every call, then the call will show the number coming in. If not, then the call will always show "annonymous". It also depends on the device you are using. If the device supports Caller ID for Incoming Calls, it will work. You would have to test to see if your local carrier is providing Caller ID in your area. Not every carrier supports Incoming Caller ID. That would also apply to the Cellular carrier.
In the Outgoing situation, if your Caller ID is setup in your SIP Profile, and then authenticated by Skype, you can use Caller ID to display for "Outgoing" calls.
I hope this answers your question about Caller ID.
Thank you for using Skype and the Skype Community Forums.
Regards,
Victor S.
Skype Enterprise Support

Unable to access Skype Manager

I've been unable to access Skype Manager for 8 days now. My account works fine to log in regularly via the skyep app (to make calls, chat, etc), and I can even login to the skype site to change settings for that account. I just can't get into the Skype Manager. When I do, I see an error message (screenshot below) either after I'm prompted for my login credentials, or immediately upon clicking the Skype Manager link if I'm already logged in.
When I chat or email Skype support, they either claim that it's working fine, or they say that a "specialized department" (they always refuse to name the department when I ask) will take care of it and email me. The email invariably arrive a couple of days later telling me that everything is working fine, and if for some reason it's still not working, I should contact Skype chat support.
I tried reaching out to Claudius at @SkypeSupport via twitter and all I got back from him were these two non-specific and not-helpful tweets:
@mdavep I just successfully logged onmanager.skype.com in using IE9. Which browser are you using and which error do you see? ^CH
(when I answered his question he did not reply)
-and-
@mdavep Which page are you trying to login? Your web account page is here:skype.com/go/myaccount ^CH
(when I answered his question he did not reply)
My business is suffering as a result of these problems, as I am unable to reassign phone numbers to my sales teams and make changes to my tracked numbers for my ad campaigns. I'm probably losing about $250-$500 per day that this is not working.
Screenshot:

We've identified a login problem with Skype Manager and are working to resolve it as quickly as possible.
Sorry for the inconvenience (and confusion caused by my follow up tweet).
Unfortunately I can't share an ETA for the fix yet.
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

Cannot connect to olap service. Cannot connect to Essbase Server. Error:Essbase Error(1051293): Login fails due to invalid login credentials

Hello All,
I am getting following error, when trying to expand essbase from calculation manager, "Cannot connect to olap service. Cannot connect to Essbase Server. Error:Essbase Error(1051293): Login fails due to invalid login credentials",
I am using EPM 11.1.2.1
Thanks
Yash

If you have moved the server to a new data center and an issue has started occurring then it could point to the change.
Are you able to log into essbase directly with Maxl using the same account?
If you run a registry report do you see any of the configuration with IPs instead of DNS/hostname
Cheers
John
http://john-goodwin.blogspot.com/

One skype number for multiple users in Skype Manager

Is it possible to get one Skype-in phone number and assign it to multiple members in Skype Manager? If so, how do I go about it? I also asked this here: http://community.skype.com/t5/Skype-Number/One-skype-number-for-multiple-users-in-Skype-Manager/m-p/3275656#M14366.

You could always allocate a number to multiple business accounts in Skype Manager. Then re-direct the number via IP-PBX to go to different extensions. Try the following here [If you look in the advanced section of this manual, you'll see an example of two accounts using one number]http://download.skype.com/share/business/guides/skype-connect-user-guide.pdf 7.5 Online Numbers for incoming callsYou can use both business Skype accounts and Online Numbers simultaneously on a
single SIP Profile if you wish. In other words, you may have multiple business accounts
and Online Numbers added to one SIP Profile at the same time. 7.5.1 Adding an Online Number to your SIP ProfileShows you how to setup such Thanks,Kent C.

Ejected my self out of my Skype Manager group

hello.
i forgot my skype manager admin user password and requested a new one. in that process by some reason one of the skype members saw a notification that my admin user has left the group. and when i now login to my skype manager account its empthy. my user which was only admin in the group is now effectly alone and all the users are in the group unmanageable.
how can i fix this, and how on earth did this happen. i just requested new password link and followed it....
-bjarni

If the user account is associated with an Apple ID, and you know that account password, the Apple ID can be used to reset your user account password.
Otherwise, boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the OS X Utilities screen appears, select Utilities ▹ Terminal from the menu bar.
In the Terminal window, type this:
resetpassword
That's one word with no spaces. Then press return. A Reset Password window opens.
Select your boot volume if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Follow the prompts to reset the password. It's safest to choose a password that includes only the characters a-z, A-Z, and 0-9.
Select  ▹ Restart from the menu bar.
You should now be able to log in with the new password, but you won't be able to unlock the Keychain. If you've forgotten the Keychain password (which is ordinarily the same as your login password), there's no way to recover it. You’ll need to reset your keychain in the preferences of the Keychain Access application.

Can¿t buy US & Canada subscription in Skype Manage...

Hello Community.
since yesterday I can not buy a subscription "U.S. & Canada" through Skype Manager, the following error.
I consult through online chat and ignore the problem, suggest that you follow the news service's website Skype heartbeat.skype.com
is a joke, that page is the latest addition to the month of July.
Regards.
Villamor, Nicolás.

Hello llamealmundo,
I know this post has been sitting here for a while, but looking at your account, we need more information. I see you have minimal funds in the account, and that may be the problem. Your SIP Profile is at a $0.00 balance. You have many users in this account , and only 6 have enough money to purchase the US & Canada Subscription.
Are you trying to purchase the subscription via a Client or in the SIP Profile? You cannot use subscriptions with Skype for SIP. Skype Connect is a Pay_As_You_Go account and you will pay by the minute for each call.
So, if I have answered your question, please let us know here. If not, please log into you Skype Manager and contact us via Skype Chat. Log into your Skype Manager and click on the Chat Button in the top right of that screen to connect to us. We are here 24/7 for your support.
Thank You for using Skype and the Skype Community Forums.
Regards,
Victor S.
Regards,
Victor S.
Skype Enterprise Support

Move online number to skype manager

Hello
i buy online number in skype and i want move this number to skype manager and use in sip service that i connect my pbx to this sip trunk for receive call and outgoing call.
please help me.
best regards
parsaei

To be more precise: I do have two Skype online numbers purchased in my private account - can I move these to the Skype Manager account?
I need a smooth transition in order not to loose the numbers and thus be forced to communicate new numbers everywhere.
Any help/hint appreciated.

Skype Manager Login Trouble Due To SIP

Similar Messages

Maybe you are looking for