Skype not using my subscription minutes

I have got a Office 365 subscription that includes 60 minutes of monthly calls in Skype. However, Skype is not using those minutes and is instead using my cash credit. I thought it would use my subscription minutes after my cash credit ended but no... I could not make any calls afterwards. So it seems the subscription is active (it says 60 minutes left) but I can't really use those minutes. Any advice?

The question has been answered countless times in the Community and on the sign-up and FAQ pages. If you have an active subscription only calls which are covered by the subscription will deduct from the 60 minutes. If you make a call outside the subscription, it will require credit. No subscription supports shared cost, Premium/Special, most non-regional numbers and SMS. Office 365 subscription coverage: Call landlines and mobiles in: Canada, China, Guam, Hong Kong SAR, Puerto Rico, Singapore, Thailand, and United States. Call landlines only in: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia (excluding rural areas - LEX), Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta only), Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, and Venezuela.

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Skype not using online subscription when calling o...

I have an online subscription number. I am unable to call out, from my iPad 2. I receive an error informing me that I need to purchase Skype credits. People are able to call in using my online number, but we can't call out.

Hi,
In order to call phones you need either Skype Credit or a calling subscription from: http://www.skype.com/go/subscriptions
I checked your account and at the moment your account balance is 0. Also you don't have a calling subscription, only Online Number to receive calls: https://support.skype.com/en/faq/FA331/What-is-an-Online-Number
You can check your account balance here: https://secure.skype.com/account/
Andre
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Why i can not use my 400 minutes to turkey subscri...

Hi
some how skype charged my credit card for the existing subscription which i ve been using for few months,and eventhough its charged on the fifth of april but in my account subscription minutes will be ready by eight of april.between 5-8 of april i can not use my subscription minutes.why i cant use my minutes eventhough skype charged me already for it.
This is very disturbing,and i m looking forward to hear any good new for my situation.
Thank you in advance.
Regards;

You purchased 400 minutes to be used per month not 400 minutes to be used whenever. Just like any cell phone plan if you use up your allocated minutes for the month you cannot use the minutes for the following month instead you have to wait or pay for minutes at a premium or upgrade/change your plan. The same goes for Skype. If you use up your minutes for the month then you would have to use credit if you've exhausted your minutes for the month. Billing is always done 3 days earlier most likely to ensure that service is not interrupted. Subscription exhaustion is what caused your interruption. Your next 400 minutes will not start until your new cycle begins which is 3 days after the billing date. It will work like this as long as you have the subscription. Even if you cancel the subscription the old subscription will be in effect until the current cycle ends.

Does iPod nano automatically turns off if not used in 2 minutes?

Does iPod nano automatically turns off if not used in 2 minutes?
this is the questions tha runs my mind bcoz I just bought it about 2 weeks ago and just this recently I noticed that it automatically switches off after 2 minutes if remained untouched even if i did not set the sleep mode. Well, it normally functions coz during playing a song it does not sleeps but by the time pausing the song and after two minutes the nano switches off, but if you press any key it goes back again and you can play the paused song again. is this thing normal? i am really bothered by this. please help me THANKS A LOT

I recently bought a 2nd Generation 8Gb iPod Nano and can state for a fact that if you pause a song for exactly two minutes the device will turn off, probably to save batttery power. I tested it three times already and clocked it.
However, I also noticed that my iPod also seems to turn off by itself (even when sleep / timer is not selected) when I'm shuffling through songs using the forward/next and/or rewind/back buttons repeatedly.
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Re: I Can't Use My Subscription Minutes.

Hi. On 22 of December payed for another 120 minutos to mobile phones and Skype charged me £3.44 for that subcription..I want to know where is my minutos? It's not the first time that this happen to me with Skype. What is happening? I am not asking for more just to receive my minutos in my account.. thank you.

Germainrojas wrote:
I want to know where is my minutos?
Hello
It's important that you understand how Subscriptions work. You have a Colombia 120 mins 1 month plan. You have used your full 120 minutes allocation in your current billing cycle. Your next cycle starts on January 4th 2015 at which time your new minutes will be added. The date on which you purchase new minutes is irrelevant.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

I Can't Use My Subscription Minutes.

I have not been able to use my minutes for months. and I was not even aware that I was being charged. I keep being told I was constantly told I have no credit. Today I have not been able to cancle my account or get credit

Hello
Your account is empty. You have no purchases, no credit and Skype has made no charges on it.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

FYI.. No skype credit use for Subscription purchas...

The other day I bought a full 3000 yen skype voucher and happily added to my credit.. I was shocked that I had no option to buy a Skype subscription in Japan with that credit.. The only way was pay pal and credit card.. What is frustrating is you can use the credit for pay as you go which is exorbitantly priced.. I was shocked as I loved calling via skype 1.5 years back when I was in Japan.. And was a very happy customer.. Needless to say I ll have to spend this credit by calling at huge rates.. Sad I must say..

Hello,
I've edited your topic title to reflect the actual situation. The restriction doesn't only apply to Subscriptions for calling Japan. Apologies for the inconvenience.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype not working @ all subscription

subscription just have a trial and is it working....... no and my days already started [offensive text removed]
why order an subscription if i canot use it
AND YES I HAVE REINSTALLED THE NEWTEST SKYPE XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
AND YES I RESTARTED MY COMPUTER

Hello
To avoid further action please ensure that any future posts conform to Community Guidelines Your Subscription is working correctly.
Your account shows that you are calling a cellphone in the Netherlands. Please note that only calls to landlines in the Netherlands are included in the Unlimited World Subscription.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

DELL XPS 12 BSOD when not used for several minutes

Dear all,
since one month I'm experiencing a strange behavior from my DELL XPS 12 9Q33, Mid 2013 with Windows 8.1 Pro. When the notebook is left unattended for more than 5 minutes, it freezes with the BSOD with two different causes: KERNEL_SECURITY_CHECK_EXCEPTION
and
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DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: ffffcf80c94c2fb8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff800b76aa534, address which referenced memory
Debugging Details:
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80157965138
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
ffffcf80c94c2fb8
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FAULTING_IP:
ndis!ndisNsiGetInterfaceInformation+5f5
fffff800`b76aa534 498b8e98050000 mov     rcx,qword ptr [r14+598h]
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR: AV
PROCESS_NAME: svchost.exe
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
TRAP_FRAME: ffffd001775b82c0 -- (.trap 0xffffd001775b82c0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000005 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000005 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800b76aa534 rsp=ffffd001775b8450 rbp=0000000000000002
r8=0000000000000007 r9=fffff800b87dd054 r10=0000000000000000
r11=ffffd001775b87f0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
ndis!ndisNsiGetInterfaceInformation+0x5f5:
fffff800`b76aa534 498b8e98050000 mov     rcx,qword ptr [r14+598h] ds:00000000`00000598=????????????????
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff8015775e7e9 to fffff80157752ca0
STACK_TEXT:
ffffd001`775b8178 fffff801`5775e7e9 : 00000000`0000000a ffffcf80`c94c2fb8 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
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ffffd001`775b8a90 00007fff`88a9123a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
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FOLLOWUP_IP:
NETIO!NsiGetParameterEx+222
fffff800`b6f84572 8bd8            mov     ebx,eax
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SYMBOL_NAME: NETIO!NsiGetParameterEx+222
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: NETIO
IMAGE_NAME: NETIO.SYS
DEBUG_FLR_IMAGE_TIMESTAMP: 546029c5
IMAGE_VERSION: 6.3.9600.17485
BUCKET_ID_FUNC_OFFSET: 222
FAILURE_BUCKET_ID: AV_VRF_NETIO!NsiGetParameterEx
BUCKET_ID: AV_VRF_NETIO!NsiGetParameterEx
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:av_vrf_netio!nsigetparameterex
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Skype not using default browser

I recently uninstalled Skype to revert to an older version to get rid of the horrible "Skype Home" splash screen. While I found "Skype Home" useless and irritating, it was nothing compared to what I found out when I finished uninstalling.
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Skype Credit used before monthly subscription

Hi. I have Skype credit (Australian $) which I bought for ringing various countries.
However, I also have a monthly subscription for calls from New Zealand to Sweden. Whenever I call Sweden, Skype deducts from my Skype credit rather than from my monthly 120 minutes allowance provided by my monthly subscripition.
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Hi, greumb, and welcome to the Community,
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Skype is using Credit instead of my subscription

HI,
I had both Skype credit and a subscription to Paraguay, and I was able to call my daughter's cell phone. But the first subscription ran out of minutes until Jan 2nd 2012, so I bought a new one, I picked the top choice of Call World and I thought that was the one I had originally bought. Even though the new subscription was in place, today when I talked to my daughter on her cell p hone, it used my Skype credit instead of my subscription. So I cancelled my 2nd subscription until I get this figured out. Also, I cancelled my first subscription because it said I couldn't call any cell phones until Jan 2nd. I thought the 2nd subscription would allow me to continue call her cell phone. What am I doing wrong? Thanks!

Closed: http://community.skype.com/t5/Payments-and-Billing/Very-confused-about-why-my-subscription-s-not-wor...
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

I used up all minutes with a monthly subscription ...

My question is if there is a way to continue calling WITHOUT using skype credit after using up all minutes of subscriptions. Is there any?
Here's my situation:
I purchased a monthly subscription and the service started 3/11/15. I used up all the 400 minutes on 4/2/15. With an intension of starting a NEW subscription that would start 4/2, I first cancelled the existing subscription (that started on 3/11/15 and was scheduled to renew on 4/11/15) and received an email confirmation for that. Then, I got a new subscription (for the same country and for the same duration which is one month as the initial one) and confirmed that it was charged on my paypal account. I also received an email notification for the subscription delivery. It said the transaction date was 4/3/15. So I thought I could start calling on 4/3.
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Isn't it possible to cancel an existing subscription completely and sign up a new one with a new start date? I'm trying not to purchase skype credit together with subscriptions.
Thanks
Solved!
Go to Solution.

skypemom wrote:
1. If I cancel my existing 400 minutes to Japan landline subscription today 4/3, and sign up for a new one for 120 minutes today 4/3, when will I be able to start using the new subscription? Is it alomost "instant?"
2. how will I get the refund for the initial subscription? Will it be refunded automatically, or do I have to go through special procedure for refund request?
3. what time zone am I supposed to use when you say "your minutes will be added on April 12th 2015." What time of what time zone on 4/12/15?
Hello
1. You don't have to cancel your existing 400 minutes Subscription unless you want to. You can have both. Yes - the new one will be activated within 1 to 2 hours of purchase.
2. Subscriptions aren't refundable. If you wish to stop the recurring payments you should cancel the Subscription at your account page. Cancellation will be effective on your current billing period renewal date.
3. One minute after midnight UTC/GMT.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype not using my subscription minutes

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