Skype Number Expires In One Year?!

Let me begin my fury by first telling you this message I got from my Skype desktop software.
The Skype Number +[Skype Number] will expire on 2014-10-07.
What do I need to do?
You can extend your number by signing into your account. There won't be any break between subscription periods – the new one will pick up right where the old one left off.
[When I pasted the message, a number appeared not present in the original message. but I deleted it because it might be "confidential." I saved it in an RTF document in case you need it.]
2 days ago
When I "signed into my account" there was no message that said I needed to "extend my number" NO WHERE AT ALL did it say "click here to extend the number." And I don't know why it wants me to "extend" the number each YEAR because I have an automatic payment subscription for every THREE MONTHS. I looked EVERYWHERE for supscriptions, and the only "subscriptions" were the "unlimited minutes", SEPARATE THREE MONTH AUTOMATIC PAYMENT SUBSCRIPTION from the Skype Number Automatic Payment Subscription. But there was no information about the Skype Number in the Subscriptions page.
More Problems Occur!
I ALREADY REGISTERED! I Am Already Signed In! Why does the Skype "Community" website want me to register?! I tried to use my username which it said it was already used by another user?!
I Hate Skype!!
I tried to open up a text chat with "customer service". The chat box malfunctioned.

Hello and welcome to the Skype Community!
Your account confirms that you have a 3 monthly Subscription to a Skype Number with the next automatic renewal date on October 7th 2014. The reason you received a message that it would expire is that your credit card expiry date will be reached before the new 3 month Number Subscription period ends on January 7th 2015. To ensure continuity of coverage you will need to provide updated credit card information before October 7th 2014. I'll check the other points you make and advise. Apologies for the confusion.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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My Skype number expires in a week.. How do I exten...

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you need to make an appointment with the apple store or an authorized service provider.
https://getsupport.apple.com/GetSASO?SG=SG001&locale=en_US

Skype Number Expired!

It is the second week running that we have had our Business telephone account dissconnected. We have credit on our account, however our account has expired!!!
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Thanks
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Hi, Petroskills, and welcome to the Community,
I hope 90 days have not passed since the expiration of your Skype Number subscription ... a number is held on account for 90 days, and if not renewed, is released back into the available number pool.
Please contact Skype Customer Service as soon as possible - we here in the Community do not have the tools to determine what is or is not active with Skype accountholders' subscriptions. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
A few extra pointers to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
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Skype Number Expired -- but it's not

I really hate the notion of posting to a forum when I want a proper "contact us" on this website.
Why does Skype tell me that my number is expiring but doesn't allow me to continue the subscription?

Hi guys,
could you please provide screenshots for what you see on your Skype Number tab and in your Skype Number settings, if neither of cases below seems to apply for you?
Skype Number tab:
If your Skype Number's expiry date is approaching, three different links can appear where I marked the yellow arrow:
"Extend" link: if your Skype Number is not billed automatically but you have to pay for each billing period separately. When you click "Extend", you will be redirected to purchase of the same Skype Number for new billing period (you pay > the expiry date will move to 1, 3 or 12 months from your last expiry date).
This "Expire" link is also displayed if the number has been allocated to you from Skype Manager (company account). In this case you can merely ask your Skype Manager administrator to prolong the number via a form (you will get there by clicking "Extend"), but it has to be manually managed from the admin account in Skype Manager (in Features > Skype Number page of SM admin). You cannot extend the number from your member account in this case.
"Reactivate" link: if a) you have cancelled your Skype Number, or b) your Skype Number has already expired, you can click "Reactivate". In case of a), you would simply reactivate your number and it would continue to be active. In case of b), you have 90 days of reservation period to pay for your number and then it becomes active again.
"Settings" link: if you have recurring payment set up for your Skype Number, which means you are billing automatically every 1, 3 or 12 months. Your number can be expiring because the last recurring payment has failed (it can be due to expired credit card, insufficient Skype credit or many other reasons). In this case, you have to go to your Skype Number settings and change payment method, see following screenshot:
Skype Number settings:

False Skype Number expiration notification

Your Skype Number subscription will expire in 59 days as your payment was unsuccessful. Please change your payment method to retain your services.
This is complete and total b.s. YOU TOOK $18 from my bank. My payment was successful.., refund me my money Or give my my credits please. I am stuck in a new city new job and no way to contact my family. I could hav bought mi it's for my cell phone but trusted skype.
Solved!
Go to Solution.

Hi, Ooh-Shiny,
Please see Community Manager Claudius' reply to your other post, here:
http://community.skype.com/t5/Rates-and-subscriptions/Haven-t-been-able-to-use-since-day-1/m-p/29427...
If you do not need a Skype Number and have never used it, please contact Skype customer service to cancel the subscription and to request a refund.
Hi, Mylesk77,
Please contact Skype customer service to resolve this payment and/or billing issue. We here in the Community do not have the tools or authorization to perform these procedures. (The blue type is a link to the instruction on how to contact Skype Customer Service via the secure portal.)
Regards,
Elaine
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Re: How much does a skype number cost for 1 year s...

This is bad. I will not renew my subscribtion after 2 years just because I dont know how much I will be paying. If its $60 then its too much anyways.

Hi, VWLemon, and welcome to the Community,
Here is what I found when I checked on this section of the Skype website:
http://www.skype.com/en/features/
Skype Number
Your own number that anyone can call from their phone and you pick up on Skype wherever you are in the world.
Learn all about it here
Select numbers from a variety of area codes in several countries – no more expensive international rates for your friends, family and clients.
Whether you're moving abroad, travelling, or simply need a global presence for your business, your Skype Number will ring wherever you are.
Pick up on Skype using your laptop, mobile or tablet.
Get a Skype Number now from just $5 per month* .
Get a Skype Number
Get support for Skype Numbers
*$5 when you opt for a 12-month Skype Number. $6 when you opt for a 3-month Skype Number.
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype number expired. Can I get it back?

Hi. Somehow the automatic renewal for my skype number didnt get processed and now the number sais it has been disconnected. Can I get my old number back? Alot of people have that number already. Thanks!

Hi dufranc,
I checked the details of order placed under the E mail ID provided here, it has photoshop subscription & Light room 5.
Please confirm if you require the serial number for light room 5.0, I will mail it you.
Regards,
Rajshree

Why do I have to fill in serial number again after one year?

I´ve used this product (Photoshop Elements 9) for more than a year (and it´s legally bought).
Suddenly (a couple og days ago I could no longer start it.
The licenceinformation popped up and I was asked for the serial number. I filled it in but nothing happened (I started thie discussion a couple of days ago but I haven´t got any response).
What is the problem???
Where are the Adobe customer service - you have to fix this now! Ineed this product att work and it´s urgent!!! You got my mailadress - contact me at once!

these have been removed?
    Folders
        C:\Program Files\Adobe\Photoshop Elements 9
        C:\Program Files\Adobe\Elements 9 Organizer ***
        C:\Program Files\Common Files\Adobe\Help\en_US\PhotoshopElements\9.0
        C:\Program Files\Common Files\Adobe\Help\en_US\ElementsOrganizer\9.0 ***
        C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 9 ***
        C:\ProgramData\Adobe\Photoshop Elements\9.0
        C:\ProgramData\Adobe\Elements Organizer\9.0 ***
        C:\Users\[Your User Name]\AppData\Roaming\Adobe\Photoshop Elements\9.0
        C:\Users\[Your User Name]\AppData\Roaming\Adobe\Elements Organizer\9.0 ***
        C:\Users\[Your User Name]\AppData\Roaming\Adobe\Online Services\Photoshop Elements 9.0.0
    Shortcut Files
        C:\Users\Public\Desktop\Adobe Photoshop Elements 9
        C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Photoshop Elements 9
and these registry keys have been removed?
HKEY_CURRENT_USER\Software\Adobe\Photoshop Elements\9.0
HKEY_CURRENT_USER\Software\Adobe\Elements Organizer\9.0 ***
HKEY_CURRENT_USER\Software\Adobe\Pulse
HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Photoshop Elements\9.0
HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Elements Organizer\9.0 ***
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\P roducts\D877F700C51FBAE4EA2970D112AF6F23
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\P roducts\8DCAE3347474A6A428A6FF9A3FB9D004 ***
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{007F778D-F15C-4EAB -AE92-071D21FAF632}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{433EACD8-4747-4A6A -826A-FFA9F39B0D40} ***
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Photoshop Elements 9
HKEY_CLASSES_ROOT\Installer\Features\D877F700C51FBAE4EA2970D112AF6F23
HKEY_CLASSES_ROOT\Installer\Features\8DCAE3347474A6A428A6FF9A3FB9D004 ***
HKEY_CLASSES_ROOT\Installer\Products\D877F700C51FBAE4EA2970D112AF6F23
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Skype STOLE my Skype Number after 4 years of ownin...

I have been in a whirl with Skype's customer service now for 3 weeks. I can't believe how poorly I have been treated. Here is the story:
I had a Skype number for nearly 4 years now. It was apparently up for renewal on Nov 8, 2013. I can't say why it did not renew. Skype claims my CC on file was expired which it was not. In addition they never notified me that it did not go though. The also did not notify me when they disconnected it. I only found out when a fried tried to call me then called my cell.
I have at least 4 Skype operators in writing admitting they messed up and never contacted me. There is not a shred of an email, message, text, call nothing to indicate an issue with my number. Since I can still make outbound calls why would I know anything???
Anyway the moment I became aware of the issues I tried to renew the number. It was FEB 14th and the number had gone back into the available pool. Someone of course had already reserved the number. Luckily the Skype operator ABIGAIL M said it was ok as they did not pay for it and it would be available again on MARCH 4th so I should sit tight and grab it again then. I am sorry I decided to calm down and agree to this...
March 4th I sign on at 11:20AM Eastern and surprise the number is still not available. I get back on with Skype operator CHERRY O who tries to tell me I can't get the number back for another 60 days and that ABIGAIL M was wrong to say 30 days. I lose it at this point and sign off to try again with another operator later.
At 7PM Eastern I get online with JAIME T who now informs me that ABIGAIL M was right and it was CHERRY O who was wrong. Problem is that before I could grab my number back that someone else had already taken it and paid for it! WTF!!!!!!!!!!!
Then March 5th from 7:20PM Eastern though 11:30PM Eastern I go through RACHEL N, JESUS M and finally RYAN M. I am begging every one of these people to SIMPLY CONTACT THE NEW BUYER and POLITELY ASK THEM TO SWITCH NUMBERS. They don't have to agree to change but would assumingly as they wouldn't want to get calls for me from 4 years of business contacts, etc.
NOT ONE OF THE 5 SKYPE OPERATORS HELPED RESOLVE THIS. None would agree to moderate between myself and the current number holder to do a transfer. If that person simply gives up the number it would be a 90 day wait with no way to guarantee I'd get the number back. They need to do a transfer as this is the only way to make it work. I have no way to contact them aside from calling the number and leaving voicemails.
Skype has done nothing for me other than to repeatedly say "sorry".
SOMEONE STEP UP, GO UP THE LADDER TO WHOEVER CAN RESOLVE THIS. I mean really it shouldn't be that hard and it's 100% Skypes fault - over and over in this incident.

Hi, ScottMaggie, and welcome to the Community,
I have referred your report to those to whom I report; I am not affiliated with Skype Customer Service.
What you so well describe here, a number transfer (highlighted by me in orange type) is not something Skype has the facility to do:
None would agree to moderate between myself and the current number holder to do a transfer. If that person simply gives up the number it would be a 90 day wait with no way to guarantee I'd get the number back. They need to do a transfer as this is the only way to make it work. I have no way to contact them aside from calling the number and leaving voicemails.
In the system's simplicity, there is no flexibility.
Just out of curiosity ... and curiosity alone, have you checked the e-mail address on your account to double-check it is the correct registered e-mail address? I ask because I recently did a Skype Number renewal, and I received e-mail alerts every step of the way.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Allow PDF for one user and expire after 1 year?

My company produces ~300 page medical reports that we deliver in PDF form. We feel we are losing money because some companys purchase one report under a single license (instead of a corporate/multiuser license) to save money and share it with their entire company anyway.
Is it possible to have both of these features:
1) Have a PDF be locked to whatever computer opens the file for the first time, so it can not be opened from another computer?
2) Have the PDF expire after one year so it can not be opened?
I currently own Adobe Acrobat 8 Professional and Adobe Acrobat 9 Professional. If there is additonal software/addons that can be purchased to acheive both these features I will pay for it. Please advise!
Kind Regards,
Kevin

What you're asking for goes beyond what a document-based feature can deliver. Items like audit trails, document expiration, etc. usually require a server in the workflow. LiveCycle provides those features.
As far as document locking goes, in order to lock it you need to provide the end user with a key. You still need to end up trusting the end user with that key whether it's a certificate (for sig workflows), passwords (for encryption workflows), and so on.
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Ben

Price for skype number and yearly subscription

Hi,
I would like to get a skype number and get a yearly subscription for unlimited calling to america. I understand that there is a discount for doing them together though I cant seem to find what it is and how much it will cost me monthly for such a plan.
Also am I correct that I can use the above plan with my smart phone?
Thanks for your help.

Hi and welcome to Skype Community.
You can get a discount when you purchase a Skype Number depending on which subscription duration you prefer. However, this may only happen if you have an active calling subscription during your purchase.
What you can do is to buy the calling subscription first to the country of your choice. Specific details including the price can be viewed here:
http://www.skype.com/en/rates/
Just type the country you prefer on the search box and press Enter.
After a successful purchase, you may then buy a Skype Number next. You may get a 33% discount for a 3 month subscription and up to 50% discount for a 12 month subscription.
You may learn more about Skype Number from here:
http://www.skype.com/en/offers/skype-number/
And yes, you can use Skype on your smartphone as long as the device you have is Skype-supported. Check out which mobile phones are currently supported by Skype from here:
http://www.skype.com/en/download-skype/skype-for-mobile/
Hope this helps.
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Skype number in China dropping calls like no one's...

Anyone else having the same problem? I've used a Skype number in China for years, while's it's never been perfect it has been functional until the last 4 days. I drop calls using the Skype number ever 3-4 minutes. China-to-China calls not using Skype are fine, so I am assuming Skype and China are struggling to work together. Advice?

Hi and welcome to the Skype Community,
Sorry to hear about these problems. When these calls are dropping are you using Skype in a location with a stable internet connection? i.e. can you place Skype-to-Skype calls from that location that are not dropping?
Follow the latest Skype Community News
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Skype Number How do I change billing to Yearly

I have just taken a Skype number and wanted to try it out first on a months payment plan....
I now want to change this to an anual payment plan how do I do this?

Hi, Tropheus, and welcome to the Community,
I know this sounds bizarre, however what you need to do is let your Skype Number subscription run its course and expire. Once it does, then you can sign on to your account details where you manage your payment methods, subscriptions, and so on, and Reactivate the number. When you do, you can change the term of the subscription.
After your Skype Number expires, the number will be held for you for 90 days.
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How do I reinstate Skype Number?

I am experiencing the same problem. There is no reinstate button on my page either. They started bombarding my email with payment refused all on the same day and when I logged into my email I had never received any of these notices that were backdated until the date of the actual expiraton of the account. I logged into the account and updated my payment information. However it still is not allowing me to reinstate the number. Went to the customer service support page where you can send an email and when I click on the topic to put one in the computer takes me back to the log in page like a viscious circle. I am unable to send them an email. Very upset and irritated beause they should have sent out notices two weeks prior to cancellation so that I could have updated the information. I have had this skype number for over 5 years. I am in mainland China and I am sure the monitoring of the internet here has something to do with the viscious circle to get in touch with them by email
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

Hi, Horm7, and welcome to the Community,
Here is the thing with Skype Number subscriptions: now that you have changed or updated your payment method, your current Skype Number subscription will need to be cancelled or allowed to expire before you can sign on to your account dashboard to reinstate your Skype Number, refreshing the subscription, using the new payment method.
So, the next step is to sign on to your account dashboard once again to determine the date your current Skype Number subscription expires.
Your number will be held on account for 90 days following the current subscription's expiration date, so you have time to log in and start your subscription again.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Number expired and I reactivated, but can only get...

I got a message from Skype saying that my phone subscription was going to be cancelled because my credit card was about to expire. I updated my credit card information, but my subscription expired nonetheless. I reactivated my account, but was only given the option to buy a 3-month subscription for my Skype phone number, not a one-year subscription which is cheaper and which is what I had and want again. This is very frustrating as I was assured via an email exchange with an online support person (an option that doesn't seem to exist any more), that everything would be fine and there would be no interruption to my account. The interruption was easy enough to recover, but now I fear that I'm locked into a 3-month auto-renewal subscription rather than a year subscription. Am I?

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Skype Number Expires In One Year?!

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