Skype Number Payment Pending

Hi, I recently purchased a Western Australian Skype number and the order is pending for almost a week. Is there a way to find out if there is a problem with payment? How do i cancel order and purchase again? Thanks.

Hi, MichLee79, and welcome to the Community,
Please check first with the issuer of whatever payment method you used to ensure there are no issues on their side. If you used a third party payment method such as PayPal, check with them, as well.
Then, please contact Skype Customer Service to enquire if there are error messages or any other payment processing problems.
"Pending" payments do not usually resolve. Please see here for more information:
https://support.skype.com/en/faq/FA288/what-is-the-status-of-my-order?
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Similar Messages

New Skype number payment pending

I want to finalize my new Skype number. At point of payment I was asked to verify payment then next screen was an error message. Payment has been pending for 48hrs. I doubt this payment will finalize as the verify process didn't complete. i want my new number ASAP. Can I cancel pending payment and retry. I'm in a hurry as going overseas. Thanks
Solved!
Go to Solution.

Hi, patmills123, and welcome to the Community,
Once more, as noted above: Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Additional notes since posting the above information: Skype is aware of continued and sporadic problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and - most importantly - choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype number payment FAILED Due to change in debit...

1.) My 3-month reoccuring billing cycle for Skype number: xxx xxx xxxx failed due to the debit card number changed.
2.) I have deleted ALL other payment methods and inserted the current active card (ending in xxx xxxx but the xxxxxxxx Swedish Krona owing has yet to be retreived and paid.
3.) It appears my Skype number may be cancelled? I do NOT want to lose the use of this number!
4.) Am quite upset that I can't speak or chat LIVE with a Skype representative!
5.) How I use my Skype number: xxx xxx xxxx This is an L.A. Area Code, from which I receive incomming calls. I have a GOOGLE VOICE account, which I use for making ALL outgoing calls, I do NOT use Skype for this purpose (only incomming).
6.) I appears my Skype number: xxx xxx xxxx is no longer working, as I attempted to call and test, but it just rang and didn't even get my voice mail?
Solved!
Go to Solution.

Help_Paying wrote:
1. It appears my Skype number may be cancelled? I do NOT want to lose the use of this number!
2. Am quite upset that I can't speak or chat LIVE with a Skype representative!
3. I appears my Skype number: xxx xxx xxxx is no longer working, as I attempted to call and test, but it just rang and didn't even get my voice mail?
Hello and welcome to the Skype Community.
This is a public internet site and messages can be read by anyone who visits so never include any personal information in your posts. I have removed this for you.
1. It won't be canceled and you won't lose it. It is reserved for for you for 90 days following expiry and/or cancellation.
2. Please tell us why you were unable to contact Customer Service.
3. Your account shows that your Skype Number is currently deactivated.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype number payment taken three times and only wa...

I have purchased a Skype number recently but on my account it shows three transactions for my Skype order but I only want one help please thanks guys and gals

allan.anderson2 wrote:
I have purchased a Skype number recently but on my account it shows three transactions
Hello and welcome to the Skype Community.
Your account shows that the transactions were via PayPal and reflect different stages of payment process. When the process is completed there should only be one charge but, if not, please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype number payment

I've paid for my monthly $2.99 for phone services which says it also comes with a skype number, but my number is telling me that I need to pay $18 and when I make calls it is some random number and I cannot recieve calls. Do I have to pay both seperately?

MalachiPass wrote:
1. I've paid for my monthly $2.99 for phone services
2. which says it also comes with a skype number,
3. but my number is telling me that I need to pay $18
4. Do I have to pay both seperately?
Hello,
1. That is the monthly charge for the Unlimited USA/Canada Plan.
2. ?? Where did you see that?
3. https://support.skype.com/en/faq/FA256/how-do-i-set-up-my-skype-number?frompage=search&q=skype+numbe...
4. Yes.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unable to renew Skype Number

When I log into Skype, it tells me my number is about to expire. When I click on "Settings" to renew it, it simply tells me I have insufficient Skype funds (I don't). All it will allow me to do is "Update" my payment settings, even though it actually won't (when I press "billing" nothing happens). When I go to the section of the site to download a number, it only aks me to purchase a new one. HALP.

Hello,
On the day your Skype Number subscription expires, it will be automatically renewed for the same period of time for which you initially purchased it.
To change your Skype Number payment method:
Sign in to your account.
In the Manage features section, click Skype Number. You’ll see the next payment due date under your Skype Number.
Click Settings.
Here you can change your existing payment method.
You can change your payment method as long as the new method supports recurring payments, such as a credit card, PayPal or Skype Credit. This is not possible in countries where the payment cannot be made from your Skype Credit balance.
When you cancel your subscription and your Skype Number expires, you can reactivate it from your account within 90 days.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Submitted Double Payment for Skype Number

I inadvertently submitted a duplicate payment in the amount of $60 for a 12 subscription for one Skype number. Payment #1 was marked accepted, Payment #2 was marked as "pending." I would like to cancel the second payment because it was made in error; my intention is to purchase only one Skype number for one 12-month period. No more, no less. Please cancel payment number 2 in the amount of $60 ASAP. Please confirm that this has occurred by e-mailing me at [Removed for privacy]. Thank you. /s/ Peter aka [Removed for privacy]

Hi, Hotdoc90210, and welcome to the Community,
As I understand the protocol, a pending payment will not be processed. Please contact Skype Customer Service to be sure - and to request confirmation that the pending payment be cancelled.
You will need to contact Skype Customer Service directly (clicking on the blue link, above, will take you to the directions to do so) as our Community Guidelines remind us the Community is not a branch of Skype Customer Service and can not act upon support requests posted here on this public website.
https://support.skype.com/en/faq/FA288/what-is-the-status-of-my-order?
"If you require further information about your order status – for example, why an order was cancelled or refused – please contact Skype Customer Service."
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Renewing Skype number pending since November

I tried to renew my Skype number back in November and it still shows "pending". My skype number is not working and I need to keep that number. Suggestions?

Hi, Skypephone, and welcome to the Community,
Please do contact customer service soonest to resolve this! I would also recommend checking with PayPal and whatever payment method you use to fund your PayPal account to ensure there are no problems with either.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Payment Issue - Skype Number

Payment for my skype number was rejected as my old credit card information was saved in the system. Now I have updated the information but system is not making the transaction.
Help me! I want to retain my number

Hello
Your account shows that you have 2 valid credit cards registered. Use one of them to repurchase your Number which is reserved for you until July 26th 2015.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

New Skype Number 'Pending' for days

Hi all,
I'm based in the UK but have recently purchased a USA Skype Number.
Despite having already been charged for the new (USA) Skype Number, it's been sat in 'pending' status for about 5 days.
Any suggestions? Skype customers support is non-existent hence the post here.
Cheers.
Martin

To add to the above, the 'status' of this transaction does say 'created' but still I'm unable to either see the telephone number in my account or use it.
Cheers,
Martin

Duplicate Payment for Skype Number?

I subscribed for skype online number on 10/31/2014 . You charged my account on 11/03/2014 in the amount of $30.48. On the 12/31/2014 you charged my account again for $30.00 for the same number again. I called my bank that you are charging me twice for the same number. I disputed the second charged that was made in the amount of $30.00. Can you please explain why you charged me $30.48 0n 11/03/2014.
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

Hi, Colorboy, and welcome to the Community,
To clarify: the $30.48 charge on October 31st 2014 was for renewal of your Unlimited US & Canada 12 months subscription. The $30.00 charge on December 31st 2014 was for renewal of your Skype Number for a 12 month term.
As you reported one of these charges as fraudulent, you will need to contact Skype customer service to restore access to your account. Any time a charge is reported as fraudulent and a credit card charge-back is processed, the Skype account will be suspended as an effort to eliminate future fraudulent charges.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype in number payment

My credit card passed its expiration date, and the fee for my skype in number did not get paid. I updated the credit card, but the number is still not functional. How do I get it running? DMS

Help_Paying wrote:
1. It appears my Skype number may be cancelled? I do NOT want to lose the use of this number!
2. Am quite upset that I can't speak or chat LIVE with a Skype representative!
3. I appears my Skype number: xxx xxx xxxx is no longer working, as I attempted to call and test, but it just rang and didn't even get my voice mail?
Hello and welcome to the Skype Community.
This is a public internet site and messages can be read by anyone who visits so never include any personal information in your posts. I have removed this for you.
1. It won't be canceled and you won't lose it. It is reserved for for you for 90 days following expiry and/or cancellation.
2. Please tell us why you were unable to contact Customer Service.
3. Your account shows that your Skype Number is currently deactivated.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype number duplicated invoice

Hi,
I just placed an order 7 minutes a gofor a SKYPE number, I chose Paypal as a method for payment. Unfortuenatly the payement did not go through so, I attempted to try again twice using different methods but the problem now is I have 4 pending invoices.
I would like to ask support team to please cancel the duplicated invoices or all 4 invoices so I can use a credit card payment instead for the last order which is for one month trial.
I need to sort this today so I can start use the number and add credit.
thanks

Hi, LGBTXS, and welcome to the Community,
Before proceeding, I would ask PayPal and the payment method you use to fund your PayPal account why the transactions are not being processed. Then, please contact Skype Customer Service: Here is another link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
If you experience difficulty reaching Skype Customer Service, try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Payment pending status

Hi there,
I wanted to order a skype number but I have problem while processing to pay. Then I tried again and again by choosing new number but I didn't noticed that that it reserved the number and each time I failed, the payment status changed to pending. I only know that when I check my payment history. Now I can fix my problems and want to process to pay for only one number. And my question is if it will process to pay for 3 number for my account and will it charge me for 3 number? I don't need 3, I only need one. Can anyone show me how to delete my pending status.?
Thanks.

Hi, Bigtone13, and welcome to the Community,
Payment processing matters must be resolved by Skype Customer Service. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you wish to contact Customer Service, skip past Step 2 of the instruction and proceed to Step 3, Continue Support Request. You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started!
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype number still not working

I am have been subscribing to a Skype number, but when I call it an automated female voice answers the number despite that I have been trying to reset it by switching Skype privacy settings. When I call from Skype to my phone a caller id number that I don't know shows on my phone.

baumana wrote:
The order number for my skype number is still listed as pending,
Hello
Our payment unit has not processed your Skype Number order placed on July 1st 2014.
please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Number Payment Pending

Similar Messages

Maybe you are looking for