Skype Number - Recurring Charges

Hello Skype Team,
I have just bought my new Skype Number that I have to use for 2-3 months only.
When I go to Manage Feature >> Settings, it says that my next payment shall be made in August, 2014 whereas I dont want the recurring payment to occur.
Please note that my purpose of buying Skype number is to receive calls only.

Hi, ZohaibGhafoor, and welcome to the Community,
Simply cancel the subscription. Your Skype Number will remain active until the end of the three month term - in other words, Skype subscriptions do not cancel effective the date of cancellation; subscriptions cancel on what would have been the renewal date.
This FAQ article explains the process:
https://support.skype.com/en/faq/FA12164/how-do-i-cancel-my-skype-number
You can also contact Skype customer service if you prefer.
Regards,
Elaine
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Charges for calling Skype number from cell phone

Just purchased a skype phone number. Chose a local area code so family can call me while Iam in Italy. Will there be an additional charge on their cell phone when they call me. They have unlimited calls and text on there monthly cell plan. Will I have to pay skype if I answer call to my skype number on my cell phone? If I purchase a premium subscription will I be able to call home from Italy on my cell phone? And how much will that cost per minute- or will the monthly premium price give me unlimited calling and text from my cell?
thanks for your help! fondi

Same problem here. I just bought the number though so wondering if it is a teething proble;

Question on charges to set up a Skype number based...

I need to set up a skype number based in Mexioc (i.e. a Mexican number) but when I go thought the process, Skype tells me that they set their numbers in Mexico using a Mexican Partner (a cable company) and they ask you to read the partner's Terms of Agreement, which I did and .... I was not clear on the following....
The skype number is $5 / month paid to Skype but the Mexican partner's agreement talks about a cost / THEIR service... Is this in adition to the $5 dollars charged by Skype?
Solved!
Go to Solution.

Tylersito wrote:
I need to set up a skype number based in Mexioc (i.e. a Mexican number) but when I go thought the process, Skype tells me that they set their numbers in Mexico using a Mexican Partner (a cable company) and they ask you to read the partner's Terms of Agreement, which I did and .... I was not clear on the following....
The skype number is $5 / month paid to Skype but the Mexican partner's agreement talks about a cost / THEIR service... Is this in adition to the $5 dollars charged by Skype?
You don't pay the Mexican provider, you will only pay Skype. I have had a Mexico City number for several years through Skype, and have only paid Skype for that number. There are some requirements in the terms of service for the Mexican Skype Numbers where Skype forces everyone to see that agreement. Other parts of that agreement forbid the use of the Mexican number as Caller ID, so that's why Skype never allows the use of a Mexican Skype number as Caller ID when calling from Skype.
Good luck!
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
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I am not a Skype employee. No soy un empleado de Skype.

Double charge for my Skype number

I have just had to purchase another 3 months subscription for my skype number and it was only three weeks ago I purchased a 3 months subscription. Can you advise why this happened and if the money i have just paid for now 6 months will be extended to cover anothger 3 months.
thanks Ron

Hello and welcome to the Skype Community.
A Skype Number is for your contacts to call you [inbond calls only]. You can't make calls from a Skype Number.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Where can I find out how much a Skype Number costs...

So, I get an email on Skype numbers. I click because I am interested and all I get in a bunch of fluff about how great it is. There is nothing that I can find about cost, anywhere. Is it under prices? No, or at least I did not that I see after clicking on every single option.
What is Skype hiding? The information should be there after I click from the email or at the very least after one additiona click. I shouldn't have had to go here to the community board to find out, and yet the only search that generated the information was the one here on the Community Board.
Enough of this manipulative crap. Skype needs to honest. Because of Skype's lack of transparency -- that i cannot be sure what I am buying -- my opinion of Skype is the lowest possible.

Hi, JohnB47,
Please permit me to clarify:
JohnB47 wrote:
So, my understanding is that all I would pay is the ongoing subscription for the phone number,
Correct! A Skype Number subscription is not bundled with other subscriptions or features. However, if you purchase a subscription first, a Skype Number is offered at a discounted price.
JohnB47 wrote: plus the call charges -
Correct! You will need either to Buy Skype credit or a Skype subscription in order to cover the costs of calls placed to fixed lines or mobile numbers from Skype.
JohnB47 wrote: i.e. there are no other recurring costs?
As long as outgoing call costs can be covered by the call subscription you purchase, there should be no additional costs. If you do attempt to place a call which falls outside what the call subscription covers, you will see a pop-up message indicating you would need to purchase credit to cover those charges.
To gain a clearer understanding of Skype subscriptions, I recommend a read through this FAQ article: https://support.skype.com/en/faq/FA10414/how-do-subscriptions-work
Here is a link to the library of FAQ articles dedicated to Skype Numbers (formerly known as an "online number:" https://support.skype.com/en/category/ONLINE_NUMBER_SKYPEIN/
Kind regards,
Elaine
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Re: Skype number renewal

My skype number is 3 days away from expiry. I have NOT set up the automatic renewal, and now I am unable to renew it, or change payment or renewal options.
I don't want to have the Auto renewal setup, however I would like to manually renew my subscription every year, but this does not seem to be an option?!?

Hello
Your account shows that you have been charged correctly. A subscription to a product sets up a recurring payment. This ceases when you cancel the product. If you have canceled you won't be charged again. Cancellation is effective on the next renewal date and you can use your Skype Number until then.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Re: Renewal of Online SKYPE Number

Hi
I have been charged for 3 months auto subscription. I bought skype no for 3 months only and had used for around 2 months only. Still I have a credit balance of $7. However, credit card is debited with $18 today for another 3 months subscription. xxxxxxxxxxxxxxxxxxx without any intimation to the customer. I have cancelled my skype number and as per refund policy of skype if we are not using the services, amount shall be credited back to the account.
There is no customer service to share any grievances.
Please help me how can the xxxxxxxxx debited charged be credited back to my account
best regards

Hello
Your account shows that you have been charged correctly. A subscription to a product sets up a recurring payment. This ceases when you cancel the product. If you have canceled you won't be charged again. Cancellation is effective on the next renewal date and you can use your Skype Number until then.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

How to switch Skype number from 3-month plan to an...

A friend initially subscribed to 3-months Skype number plan. Now she would like to change to 1-year subscription. However, there does not seem to be any option to do this. The initial 3 months just passed and an automatic charge appeared on her payment card. There does not seem to be any "modify" subscription option (not even a "cancel" subscription option). There is no Skype/Microsoft support readily available. This is very bad experience for her and it seems to be rather common issue. I am actually surprised by this and have expected more from Skype/Microsoft. Any ideas about how to change the subscription?

Hi, PetrVeprek, and welcome to the Community,
As strange as this sounds, the short-term Skype Number contract needs to be cancelled. When the subscription ends, the Skype Number is held in reserve for a period of 90 days, during which timeframe the number can be renewed for an annual term.
If all else fails, please contact Skype customer service for further assistance. I would report to Customer Service that the renewal e-mails were not received - after checking that the account's registered e-mail address is correct! You would not believe the number of enquiries I read where a Skype account's registered e-mail address has fallen into disuse, not updated, and therefore resulting in no communications received from Skype.
Regards,
Elaine
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My Skype Number is going to be deactivated?

Hello,
I recieved a email two days ago saying that my skype number will be deactivated in the next two days. Today is the last day to renew it. Skype must have tried to charge my pay pal account since that was the last time how I paid for it. I switch over to my card so it can be billed, but it doesn't allow you to pay for it. It just allows you to change your billing method. This number is what I use for my office line and any assistance in this matter will be appreciated. Thanks!

please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

My skype number is not getting calls on my android...

I bought a number but my skype account on my cell does not show it nor tell me how to load it.

Hello,
Skype Number enables you to receive calls on your Skype account and the caller will be charged local rates.
To receive calls to your Skype Number, you should be online on your Skype application, or you can enable call forwarding and voice messaging. And also, please make sure that you are signed in to only one device.
Please make sure that you have set up your Privacy Settings to "Received calls from anyone."
Sign in to Skype.
Tap the menu icon .
Select Settings.
Go to Receive calls from option.
If one of my replies has addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others experiencing the same issue.

Duplicate Payment for Skype Number?

I subscribed for skype online number on 10/31/2014 . You charged my account on 11/03/2014 in the amount of $30.48. On the 12/31/2014 you charged my account again for $30.00 for the same number again. I called my bank that you are charging me twice for the same number. I disputed the second charged that was made in the amount of $30.00. Can you please explain why you charged me $30.48 0n 11/03/2014.
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

Hi, Colorboy, and welcome to the Community,
To clarify: the $30.48 charge on October 31st 2014 was for renewal of your Unlimited US & Canada 12 months subscription. The $30.00 charge on December 31st 2014 was for renewal of your Skype Number for a 12 month term.
As you reported one of these charges as fraudulent, you will need to contact Skype customer service to restore access to your account. Any time a charge is reported as fraudulent and a credit card charge-back is processed, the Skype account will be suspended as an effort to eliminate future fraudulent charges.
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Unable to renew Skype Number

When I log into Skype, it tells me my number is about to expire. When I click on "Settings" to renew it, it simply tells me I have insufficient Skype funds (I don't). All it will allow me to do is "Update" my payment settings, even though it actually won't (when I press "billing" nothing happens). When I go to the section of the site to download a number, it only aks me to purchase a new one. HALP.

Hello,
On the day your Skype Number subscription expires, it will be automatically renewed for the same period of time for which you initially purchased it.
To change your Skype Number payment method:
Sign in to your account.
In the Manage features section, click Skype Number. You’ll see the next payment due date under your Skype Number.
Click Settings.
Here you can change your existing payment method.
You can change your payment method as long as the new method supports recurring payments, such as a credit card, PayPal or Skype Credit. This is not possible in countries where the payment cannot be made from your Skype Credit balance.
When you cancel your subscription and your Skype Number expires, you can reactivate it from your account within 90 days.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype number is a landline and I need it to look l...

I normally live in the United States. I'm studying abroad for a semester in Australia. And instead of carrying two phones I thought it would be a good idea to keep one phone and just get an australian phone number, buy minutes and texts and just do that from my current phone (using phone data through ATT). I ran into a bit of a problem when I tried to open a checking account at a commonwealth bank. They need an australian cell/mobile number to send me texts to do online banking.. and that my australian skype number is a landline number and it won't work in there system even though I'm supposed to be able to receive texts. Can I change my number for a mobile phone style number? Do I have any other options?

Hi, Traphic, and welcome to the Community,
How right you are - Skype Numbers are only fixed-line numbers, and neither can a Skype Number receive SMS (text) messages. I do not know any other options for you; if I were overseas for only a semester, and needed to have a local banking account, I would ask the banking institution if they require a full-featured mobile number, or if a pre-paid number and plan would be acceptable. While I cannot think of any particular reason a "burn phone" would not be acceptable, I also know nothing about the Australian banking system security requirements. I appreciate my thoughts here would mean you would be carrying two phones ... I hope you have also checked into your AT&T plan for roaming charges ...
Kind regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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Re: How can I know what my skype number is?

Hey bringiton did you get an answer? I just recently bought skype credit and would like to find out what my number is..

Hi, Kimtracey, and welcome to the Community,
Skype does not assign a fixed line (land line) telephone number to everyone; a Skype Number is purchased as a subscription. Please remember this:
-> A Skype Number is used only to receive calls which you answer on Skype.
-> To place calls to fixed line or mobile numbers from Skype, you need to Buy Skype credit or start a Skype subscription in order to cover the costs of those outgoing calls.
Calls to other Skype accountholders (Skype-to-Skype) are always free of charge.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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My Skype number had been renewed but I'm not getti...

I have an active subscription at the moment, so I'm expecting my Skype # will get a discount when it renew.
However, I was charged full credit, what's going on? Can I arrange to get a refund on the incorrect transaction and re-subscript to my skype number again on a discounted rate?
Thanks,
Ray
Solved!
Go to Solution.

Hi, RaymC, and welcome to the Community,
Please contact customer service for more information as we here in the Community do not have access to accounts to review the details of what renews and when on your account.
Apologies for the run-around or for any confusion!
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype Number - Recurring Charges

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