Skype number subscription cancelled? No!

Howdy, in one of my Skype Numbers (I have two), there's a message that says:
"Your Skype Number subscription was cancelled. It will expire on November 9, 2013."
Then have the option of getting a new Skype Nr.
However, I didn't cancel that subscription and want to continue to use that number past that date. It's a US number.
How can I do that?
When I get a new Skype nr, I can get fairly close numbers, but not the same..
Thanks!

Ok, contacted customer support (CS) via chat and this is what I got:
CS: I suggest that you wait for this Online Number to expire for you to see an option to reactivate the Online Number.
Me: But I need to put this number out there for people to add in their contacts.
I need to be sure I'll be able to continue to use the number.
Are you telling me that for sure when the number expires I will be able to reactivate it and continue to use it?
CS: Don't worry once the number is expired it will still be on your account for 90 days.
Me: ok, tx. Any reason I can't extend it now?
CS: I apologize but there are some cases that extending an Online Number is available however, we suggest that you wait for this number to expire.
Basically, looks like I can only renew close or after expiration, which 1) doesn't make sense and 2) why does the error message saying my subscription was cancelled appear?
I guess I'll have to wait and see. Meanwhile, the number is working.
Hope that helps someone out there in the same situation!

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hi,
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I too have the same problem
Your Skype Number subscription was cancelled ----- why i didnt cancel it and i want to continue using the same number that i have had for 3 years

How to change a Skype number without cancelling the subscription?

Hi there,
I had purchased a Skype number of UK and it works well but now for some security reasons, I wish to change the number but without giving up my subscription. Is there a way to do this?

Hi, Supermom1110, and welcome to the Community, Simple answer: no. A Skype Number subscription is tied to the number. For clarification, a Skype Number subscription is separate from and unrelated to a Skype Calling Subscription which offers discounted prices for placing calls to land lines (and in some cases, mobile numbers). Regards,Elaine

Skype number subscription unwanted automatic renew...

it is inconvenient when a subcription lapses, one might beleive it cancels. not so, it will instead automatically renew without further authorization. i no longer need a skype number but wish to use the land and mobile call out feature so when i added skype credit, it was intended for calling out only and i feel i did not authorize a payment for the skype number, it just deducted my skype credit anyway. now i don't have enough money to pay for my call out script since no refunds are available.
perhaps skype can charge a correction fee and refund at least some of the unexpectedly deducted funds or cancel a script when it lapses? this would seem a friendlier approach.

I too have the same problem
Your Skype Number subscription was cancelled ----- why i didnt cancel it and i want to continue using the same number that i have had for 3 years

Re: Skype number subscription paid... says expired

So I can't seem to call at the moment...
But when I click on my account and go to my subscription, I have the following:
So I have a subscription. I have Skype credit. But the UI says my subscription has expired. And I can't make any phone calls to land lines now.

Hello and welcome to the Skype Community.
Your topic title states that "Skype number subscription paid... says expired". Your account shows that this Subscription is current and will automatically renew on 05/1/15 unless canceled. Your Unlimited World Subscription is current and will also expire on 05/1/15. It will not renew automatically. Your Unlimited USA/Canada Subscription expired on 12/2/14 [that's why you see a "renew" message]. Your Skype Credit balance is current so you're in good shape to make calls. Sorry about the confusing statements on your account page. Hope this clarifies the situation.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype number was cancel yet still being billed

I am still seeing skype taking money out of my account I am upset that I can't get anyone on the phone I want a refund I haven't used service in months!!! No one even calls the number

isaiahMJ wrote:
I am still seeing skype taking money out of my account I am upset that I can't get anyone on the phone I want a refund I haven't used service in months!!! No one even calls the number
Hello
Your account shows that your Online Number, 3 month subscription is not canceled. To avoid further automatic renewals you need to cancel the Subscription now. Cancellations are effective on your next billing date [02/19/2015] and you can use it until then. Skype Number Subscriptions aren't refundable.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Re-Activate Skype Number subscription

Hello,
How do I re-activate a Skype Number subscription that was cancelled. The subscription is set to expire in a month, however, I want it to continue. I've added a PayPal payment method next to the service, but the alert still shows that it will expire. Any ideas how to reactivate it?

Hi, Fox123456,
In Skype, when we cancel a subscription, the subsription remains active until the end of its term. What we are actually cancelling is its renewal. Therefore, check your account settings to see when your Skype Number subscription's expiration date is - which, as I just explained, is not tied to the date you accidentally cancelled the renewal. Even so, your number will be held in reserve on your account for 90 days so you have time to sign on and reactivate the subscription.
When your Skype Number subscription expires, you should receive an e-mail alerting you to this. The next day, sign on to your account dashboard and reactivate the subscription.
Skype Customer Service can also help determine the status of your Skype Number subscription.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Hi, k5blazer4x, and welcome to the Community,
Please check your account dashboard once more to ensure that the payment posted to your account. Look for a "reactivate" link for your Skype Number. If this is not helpful, please contact Skype Customer Service immediately for further assistance.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of lingering problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and - most importantly - choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
People are getting through and starting instant message chats with customer service agents, however it may take several attempts before you are successful.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype Number subscription

i'm waiting for almost 2 weeks on my online Skype number subscription. It says: "Pending". What is going on there? If my number has not been activated for tomorrow, I will ask paypal to return the money and I will buy a phone at my own provider! Skype Support, skype live support.. nothing is working here. Grr.. I get almost regret registration with Skype. I hope someone can help me.

kampie123 wrote:
i'm waiting for almost 2 weeks on my online Skype number subscription.
Hello and welcome to the Skype Community.
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Re: Skype Number subscription renewal has changed ...

I ran into the same issue today. I purchased a year subscription for a Skype number last time. My account was set for auto renewal so my number didn't expire. I tried canceling this subscription and then purchasing a new one, but I couldn't get my existing number back. So, I reactivated my existing subscription. I also can't delete my payment method because it's tied to my US unlimited calling subscription.

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I've been searching the message boards for about an hour now and all I can find are hundreds of other angry people trying to find the same answer.
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Does MagicJack hate their customers as much as Skype does? If not I'm outta here!
Post transferred to Skype Number message board.
Subject/title edited accordingly.
Edited to conform with the Community Guidelines

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Thanks

Hi moudmm2,
Not to change but to let it expire the current 3-month contract at its end thereafter to start 1-year contract with the same Skype number.
Following faq will be a practical guide.
https://support.skype.com/en/faq/FA12164/

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I signed up for a skype number two years ago and I've been using one since. During my first and second years, calls within the United States were included with the number. I just renewed and it and I can't make any calls within the United States so it seems like this is no longer the case. What exactly do you get with a Skype number, free incoming calls?
I'm pretty frustrated right now. If that is all you're offering with this service then it's been a waste of my money, because I could just forward my cell calls to my google talk account for FREE. So, please tell me what I've just paid for, how I can get my mobile and land line calls at no additional charge, and, if nothing else, how it can be refunded (yes I did read the fine print).
Jeff

Jefekjefek wrote:
1. What exactly do you get with a Skype number,
2. how I can get my mobile and land line calls at no additional charge,
3. how it can be refunded
Hello Jeff and welcome to the Skype Community! I've just looked at your account and your calls are failing because you don't have a Subscription nor credit. Skype Numbers have been a standalone product for some time now.
1. A Skype Number is for your contacts to call you - inbound calls - irrespective of your location. It travels with you wherever you go. Skype Number
2. To make calls to or within the USA you need either an Unlimited USA/Canada Subscription or some credit. Skype subscription Buy Skype credit
3. Normally Skype Numbers aren't refundable but you can try by filing here:
please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Number & Subscription....where's the subscri...

So I'm new to Skype. I want a number so people without Skype can call me, and I want to be able to call them.
I signed up for "Skype Number + 12 month subscription" and I got the Skype number, but when I make an outgoing call it's still counting against the $10 in Skype credit I purchased earlier. Domestic call... actually just calling my home phone from Skype.
So I was just wondering why I didn't get the 12 month subscription and how that all works.
Thanks!

Hi, Dragonchasers, and welcome to the Community,
You will need to contact Skype Customer Service directly to sort this. They should be able to determine why your subscription was not activated correctly and resolve the issue. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Re: Skype Number, subscriptions and forwarding whe...

I have a similar question to Fabrizio. I am setting up a small business. I primarily live in Australia but will be travelling a bit.
My understanding is that if I have a Skype number (which appears more professional and as if I have a land line), the caller will not be charged and that those charges will be charged to me.
Am I better to have a subscription and is there any difference in the call charges that are charged?
Also, if I understand correctly, if I travel to, say, Italy, often, I would get a Skype number for Italy. Both the Australian and the Italian Skype numbers would have country prefixes - is that correct?

TheBizio wrote:
Hi all,
I have a few questions relating to the Skype Number, which I recently bought.
The main purpose for me using the Skype number is to receive business calls and have them forwarded to my mobile. I have a small business, and want to appear as if I had a landline number.
Here are my queries:
1) Can I have call forwarding on at all times, even if I am logged in to Skype?
2) Does it cost to forward calls to my mobile?
3) If so, is there a specific plan I can get to pay a flat rate?
Cheers,
Fabrizio
1) Can I have call forwarding on at all times, even if I am logged in to Skype?
- If you have set-up call forwarding in Skype, call forwarding status will be set when you're offline in Skype. Calls can also be forwarded when you're online if the call was not answered after a number of rings.
2) Does it cost to forward calls to my mobile?
- If you use Skype Credit as a payment method, the forwarded calls will be charged at the Skype’s great pay per minute rates. For example, if you forward your incoming Skype calls to a mobile number in the United States, you’ll be charged exactly what it costs to call a mobile in the United States from Skype.
3) If so, is there a specific plan I can get to pay a flat rate?
- You can also purchase a subscription for calls to a country where you want to receive the forwarded calls. For example, if you want your incoming Skype calls to be forwarded to a number in the United States, simply choose a subscription covering calls to the United States.
No matter which payment method you prefer, the person who’s calling you on Skype will still call you for free.
Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.
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If it helped to answer your problem/question, please mark it as "Accepted Solution" so other people can find it easily.

Skype number subscription cancelled? No!

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