Skype number vs subscription

I want to call the US from my location outside the country and I want family members to be able to call me. Not everyone has SKYPE. Do I need to get both a skype number and a subscription? thanks

Marccochy99 wrote:
Hi, Unfortunately I am finding myself going around in circles trying to find who to ask questions. If you can't help can you please advise who I should post to? thank you.
1. I started Skype when I lived in the USA. I now live in Australia and call New Zealand at 32 cents a minute to a mobile. Would it be cheaper per minute Australia to New Zealand if I started a new account based from Australia.
2. Also when people call my virtual number to my mobile, it does not ring on my mobile. however it does ring on my computer. I want it to ring on my mobile. Help!!
Thanks
LK
Answering your questions......
1. It would not be any cheaper if you established your Skype account in Australia, instead of New Zealand (or some other country). Skype's rates for calling phones are only concerned with the destination of your call, not where you are located, so the rates for calling New Zealand with Skype are the same if you are in Australia, the US, Europe, or even in New Zealand itself.
Also keep in mind that in most countries outside the US, Canada, and a handful of others, calling mobile phones is always more expensive than calling a standard landline phone. Skype can't avoid that reality, unfortunately.
2. Have you configured Call Forwarding for your Skype account? If you have Skype Credit or a subscription that covers calls to the number you would forward Skype calls to, you can have Skype forward calls you don't answer with your Skype program/app to a telephone number. This is something that can be configured by logging into your Skype account through the Skype web site, if you have any issues configuring this in the Skype program on your computer or Skype app on your mobile phone. Skype would bill forwarded calls at the same rates as calls you would make from your Skype program/app to the same telephone number.
Hope that helps!
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

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Skype Number Purchased Subscription

I have purchsed skype 3 months subscription for US number via credit card, payment is deducted from my card, yet the number is not working.
I tried using https://support.skype.com/en/faq/FA10656/what-is-live-chat-support for support, but this link is also not working
Need help, please provide technical support number to talk to skype person

Hi, Elegance-Lab, and welcome to the Community,
Skype does not provide a telephone call-in customer support facility. Please try again using a different web browser than you typically use. Here is a different link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
A few extra notes to guide you as you walk through the various steps:
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail unless you are directed to start an instant message chat session with a Customer Service agent.
You are absolutely correct; you need to report a non-working Skype Number to Skype Customer Service as they have the tools to diagnose and resolve. Please post back if you continue to experience difficulty in reaching Skype Customer Service.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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Skype number and subscription discount not showing...

I am trying to renew my skype number and monthly subscription, but this time I am not receiving the discount that I normally see each quarter when I renew. Any thoughts?

Hi,
It is because you don't have an active Skype subscription on your account.
Only ACTIVE subscription allows you to receive a discount on your Skype Number.
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Purchasing skype number and subscription

Hello community, I am a new member to Skype. I'm a bit confused about the fees and subscriptions. I was about to purchase my Skype number and once it got to the payment screen, I saw that it read, "Skype number, 3 month subcription, etc." So my question is, are the monthly subscription rate and Skype number separate fees?
Am I to pay for the Skype number AND minute package every 3 months, together?

Hello
A Skype Number is for you to receive inbound calls from your contacts. You can't make calls from one. Contracts are for either 3 or 12 months.
If you just want to make calls you don't need a Skype Number.
Calling Subscriptions are monthly with discounts for longer term commitments.
Skype Number Skype subscription
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

My skype number not working with new subscription

My 1st subscription was cancelled due to an expired credit card. Unable to update credit card info, I was forced to open a 2nd subscription. I need to connect my skype phone number to the 2nd subscription.

Hi,
Additional information added: can the Skype number (formerly known as Online Number) be reached from a land or fixed line? If yes, can the number be reached from a mobile phone? If not, then the issue is different - the wireless carrier may not be recognizing the number.
If all else fails, please contact Skype Customer Service for assistance - they need to diagnose and resolve whatever the problem may be. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you wish to contact Customer Service, skip past Step 2 of the instruction and proceed to Step 3, Continue Support Request.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype number subscription unwanted automatic renew...

it is inconvenient when a subcription lapses, one might beleive it cancels. not so, it will instead automatically renew without further authorization. i no longer need a skype number but wish to use the land and mobile call out feature so when i added skype credit, it was intended for calling out only and i feel i did not authorize a payment for the skype number, it just deducted my skype credit anyway. now i don't have enough money to pay for my call out script since no refunds are available.
perhaps skype can charge a correction fee and refund at least some of the unexpectedly deducted funds or cancel a script when it lapses? this would seem a friendlier approach.

I too have the same problem
Your Skype Number subscription was cancelled ----- why i didnt cancel it and i want to continue using the same number that i have had for 3 years

Price for skype number and yearly subscription

Hi,
I would like to get a skype number and get a yearly subscription for unlimited calling to america. I understand that there is a discount for doing them together though I cant seem to find what it is and how much it will cost me monthly for such a plan.
Also am I correct that I can use the above plan with my smart phone?
Thanks for your help.

Hi and welcome to Skype Community.
You can get a discount when you purchase a Skype Number depending on which subscription duration you prefer. However, this may only happen if you have an active calling subscription during your purchase.
What you can do is to buy the calling subscription first to the country of your choice. Specific details including the price can be viewed here:
http://www.skype.com/en/rates/
Just type the country you prefer on the search box and press Enter.
After a successful purchase, you may then buy a Skype Number next. You may get a 33% discount for a 3 month subscription and up to 50% discount for a 12 month subscription.
You may learn more about Skype Number from here:
http://www.skype.com/en/offers/skype-number/
And yes, you can use Skype on your smartphone as long as the device you have is Skype-supported. Check out which mobile phones are currently supported by Skype from here:
http://www.skype.com/en/download-skype/skype-for-mobile/
Hope this helps.
Did my reply answer your question? Mark it as a solution to help others, Thanks.

Where is the link to extend Skype Number subscript...

Have you guys figured out where Skype hides the link to extend our subscriptions for fixed phone numbers?
I've been searching the message boards for about an hour now and all I can find are hundreds of other angry people trying to find the same answer.
What's the point in emailing me to renew my annual phone number subscription if Skype won't even provide a working link or instructions to do it? The only thing the email managed to do was remind me that it's time to deal with this --- again and put me in a bad mood again.
Does MagicJack hate their customers as much as Skype does? If not I'm outta here!
Post transferred to Skype Number message board.
Subject/title edited accordingly.
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How to change my Skype Number subscriptions?

Hello,
I currently have a 3 month auto subscription, how to change it to be 1 year?
Thanks

Hi moudmm2,
Not to change but to let it expire the current 3-month contract at its end thereafter to start 1-year contract with the same Skype number.
Following faq will be a practical guide.
https://support.skype.com/en/faq/FA12164/

Skype Number subscription was cancelled and will e...

hi,
My skype account notes ---- Your Skype Number subscription was cancelled. It will expire on April 22, 2013.
There is a link for Get a new Skype Number . But I wanna contiune using the old skype number. how to renew the subscription and skype number? Thanks!

I too have the same problem
Your Skype Number subscription was cancelled ----- why i didnt cancel it and i want to continue using the same number that i have had for 3 years

Skype number at half price with subscription?

In the past I always bought my skype number as part of a subscription, and therefore had the skype number at half price. I could not find this information on the skype web site today. Is this offer still available? Thank you.

vaida00 wrote:
Hello,I recently bought skype number first, and then 1 year subscription,not realizing that I can get 50% off if had bought the subscription first,is there any way I could get a refund? Do I need to cancel the number and start over?
please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Active Subscription and Skype Number but unable to...

I had a an active subscription and Skype number since September 2012, but I am unable to receive calls. The reason I purchased any this is so that I could receive calls that have forwarded to my cell phone.
I have call forwarding activated. Before when I was just buying Skype credit monthly it forwarded perfectly.

Having same issue what to do now? Is anybody there to solve this problem.
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Skype number / Subscription confusion and frustrat...

Hi,
I signed up for a skype number two years ago and I've been using one since. During my first and second years, calls within the United States were included with the number. I just renewed and it and I can't make any calls within the United States so it seems like this is no longer the case. What exactly do you get with a Skype number, free incoming calls?
I'm pretty frustrated right now. If that is all you're offering with this service then it's been a waste of my money, because I could just forward my cell calls to my google talk account for FREE. So, please tell me what I've just paid for, how I can get my mobile and land line calls at no additional charge, and, if nothing else, how it can be refunded (yes I did read the fine print).
Jeff

Jefekjefek wrote:
1. What exactly do you get with a Skype number,
2. how I can get my mobile and land line calls at no additional charge,
3. how it can be refunded
Hello Jeff and welcome to the Skype Community! I've just looked at your account and your calls are failing because you don't have a Subscription nor credit. Skype Numbers have been a standalone product for some time now.
1. A Skype Number is for your contacts to call you - inbound calls - irrespective of your location. It travels with you wherever you go. Skype Number
2. To make calls to or within the USA you need either an Unlimited USA/Canada Subscription or some credit. Skype subscription Buy Skype credit
3. Normally Skype Numbers aren't refundable but you can try by filing here:
please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Number subscription

i'm waiting for almost 2 weeks on my online Skype number subscription. It says: "Pending". What is going on there? If my number has not been activated for tomorrow, I will ask paypal to return the money and I will buy a phone at my own provider! Skype Support, skype live support.. nothing is working here. Grr.. I get almost regret registration with Skype. I hope someone can help me.

kampie123 wrote:
i'm waiting for almost 2 weeks on my online Skype number subscription.
Hello and welcome to the Skype Community.
Your account shows 2 payment applications for your Number and 1 expired Number. Skype has sent both payment applications to PayPal but they haven't yet processed them.

Subscription, Skype number, Refund

Hi There:
I have a Skype number and 120 minutes UK for 3 months. Now I don’t remember how does this Skype number subscription work. I don’t remember the billing date and don’t understand from my account billing section. Today my 3 months UK minutes has been automatically got subscribed and also £10 credit on my account that I don’t want anymore. Now all i want is a Skype number with Unlimited International subscription. Have been trying with Skype customer chat service (support request) but every single time I click it asks me to sign in (even though I’m signed in) brings me to a page where it says at the moment it couldn’t bring the page up....have been doing this for last few months. That's why I disabled my payment option so when it ends I can get the new subscription I want. Few hours before I got an email stating that my subscription is canceled, warring it might affect my skype number (which is very important to me) as soon I enabled the payment option it made an automatic purchase of the old subscription. Now I can cancel the subscription but I don’t want to loose my Skype number, it happened to my once and I cannot afford it anymore. So, I wanted to discuss this with a customer service agent (chat or email) to sort out my issues.
I can't believe a world renowned brand has such an appalling customer service system.
Got stuck with this service, cannot leave for this number is been distributed everywhere in my business.
Any help would be appreciated.

hmtnl wrote:
1. Next payment will be taken on November 15, 2014 ) which is confusing cause November 15 is gone.
2. If I purchase Unlimited World bundle do I have to pay seperately for this number?
3. I have UK 120 minutes I want refund (as credit on my account) for it so I can purchase the bundle.
4. can you please let me know if Im to pay seperately for the number (UK) how much would be costing
Hello
1. Please read my previous post.
2. Yes.
3. Subscriptions aren't refundable. Cancel it at your account page. Cancellation is effective on the renewal date of your current billing cycle - February 19th 2015 - and you can use it until then.
4. http://community.skype.com/t5/Skype-Number/Skype-Number-Prices/m-p/3148940#M13897
p.s. Please do NOT send Private Messages to a Moderator unless specifically requested to do so.
Thank you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype number vs subscription

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