Skype on desktop won't sign in, but does on phone ...

Hi, anyone got any ideas as to why signing in fails on the skype for desktop (pc), but successfully signs in on phone and tablet app? I'm going round and round in a vicious circle of resetting passwords etc., with the problem still not solved. I've uninstalled and resinstalled, reset the password and restarted the pc several times and tried on a couple of different pc's without luck. Meanwhile, the app is working seamlessly. Using win7
Help please!

mux7 wrote:
I can log in fine to the web portal (chrome...why on earth does skype rely on IE in this day and age?), it's the desktop software that I can't seem to log into I'm afraid.
What is the version of Internet Explorer installed on your computer?
In Internet Explorer go to Help -> About Internet Explorer.
P.S. Please, don’t say that you are not using Internet Explorer. This is irrelevant. Skype depends on Internet Explorer.

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Solved!
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Try to reset all Skype settings.
Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old.
Next go to Windows Start and in the Search/Run box type %temp%\skype and then press Enter or click the OK button. Delete the DbTemp folder.
Restart Skype.
N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.

Skype on desktop won't sign in, but does on phone ...

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