Skype only updates and adds people on my phone, bu...

I am trying to add and talk to a friend of mine but we can only complete the call when I use my phone app. On the laptop, however, it shows him there but won't let me call or update our messages.. I've updated, uninstalled and installed again, but it won't solve. Please help? The customer support page is not working

Is your connection status on Skype Online? The status icon next to your name must be solid green with a white checkmark inside.

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