SKype Phone Not working

Hello I am trying to get in contact with ebuynow. I bought a skype phone from them less than a year ago. They have not gotten back to me in a week and I am afraid I am unable to get into contact with them. Is there anything that skype's end can do so that I can get in contact with their supplier? I don't want this to take a long time because then my warranty will have expired. Thank you

srednatag,
I have alerted eBuyNow to your correspondence, here.
Regards,
Elaine
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