Skype premium active but unable to call

Hey Skype -
I'd love it if you all had a number or email address to contact for customer support. Digging through multiple levels of links to find a place to post a question is frustrating.
I purchased skype premium and it reads as active on my account, yet when I try to make calls to a phone number, it says that I have insufficient credit to make the call, which from my understanding shouldn't happen.
Any suggestions?

Currently your account has Skype Premium, but Unlimited US&Canada subscription is not attached to it.
Please contact customer service and they will investigate further:
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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Premium Active but can't call

Hi, I've renewed my Skype Premium subscription, credit card is billed and I received an email confirming activation, but I can't make calls within my subscribed location like I used to do for the past year. I get the message: insufficient credit.

Hello,
Here is the Unlimited World (Premium version) coverage:
You can also see the coverage by going to the link in my above post and clicking on the "See countries/regions you can call" link.
Call landlines and cellphones in:
United States
Canada
Hong Kong
Singapore
Call landlines only in:
Argentina
Australia
Austria
Belgium
Chile
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Israel
Italy
Japan
Korea, South
Luxembourg
Mexico(Guadalajara, Mexico City, Monterrey)
Netherlands
New Zealand
Norway
Poland
Portugal
Russia(Moscow and St.Petersburg only)
Slovakia
Spain
Sweden
Switzerland
United Kingdom
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Premium (group video) - unable to make calls...

The Skype Premium pages suggest that group video also gives you free calls to U.S. and Canada calls. However, when I go to make a call, I am told that I don't have funds and the call cannot be made. Are the marketing pages wrong? Are calls not included?
Ross

Hello
Can you please direct to the correct department. How long does 14.00$ credit last. I was trying to renew my yearly account which was cancelled because I forgot to renew in time.
Our payment was 30.40$ for the year for the last two (2) years. but we could not find the form. I have bought 14.00$Canadian credit but I do not know how long this lasts and would like this information but would really like to pay once a year as I have done in previous years. Please send me an email regarding this. Thank you in advance for helping me with this matter.
[email protected]

Unlimited World subscription but unable to call co...

Hi,
I have a unlimited world subscription and for some reason I'm unable to call to one of the countries that are in the list (Brazil), the phone I'm trying to call is a landline. Do I need to re-subscribe so the new countries for the unlimited world subscription works with my account?
BTW, I am using the format: +(country code) (area code) (number)
Thank you

Hi,
Unfortunately, as you initially purchased your subscription before the new countries were added, the destination Brazil is not included into your subscription.
What you can do is repurchase the subscription from the webpage, this way when the new subscription period starts (after the old already active subscription is over), the new subscription will be working for you.
Hope it helps,
Anna
Assinaturas / Skype Premium / Contacto com atendimento ao cliente da Skype /
Se a minha resposta foi útil, dá Kudos ↘. Obrigada! Eu posso não responder às mensagens privadas não solicitadas.
Si mi respuesta fue útil, dé Kudos ↘. Gracias! Puedo no responder los mensajes privados no solicitados.

Skype Premium after Free Group Video Calls

The short version of it: Either
Good Decision, now refund your loyal paying customers; or
Poor Decision, it should remain a pay-only product.
Which one is it going to be?
The long version of it:
Okay, Skype, I think there will be a flood of people coming in here and also people flooding the e-mails and live chats of the support team. So since it looks like nobody is going to put it up for talks, I guess I'm going to do it - what's going to happen to us who paid for a month... a few months... or even, like myself, a year of Skype Premium? Are we getting pro-rated refunds?
I know there will be someone from the Skype team that will redirect everyone to the "Refunds are eligible for those who haven't used the service yet" support article, but what about those who already paid and are now publicly notified that the core feature of Skype Premium, Group Video Calling, is now free? I've shelled out on almost $500 of Skype Premium gifts to my friends (over $100 of it to myself), each for a year of Skype Premium. What does that mean for us? What does that mean for you if you did something similar... or just had a year of service for one?
Be advised, folks, I see nothing that says that when Skype Premium is discontinued, no refunds will be offered. This means the Skype team can do as they will. If they do the wrong thing, however, then maybe their competitor (and I'm talking about the big, blue G) might have more worth in the end.
Don't disappoint your customers, Skype.
Are you affected by this change? How muc hdid you pay for Skype Premium and what's your length of subscription? Is it still going to be active the next month and probably the month after? Let's all let the Skype team know what's going on and how we feel about it.
-- Warmest Regards,
A loyal, paying Skype customer.
I.T. Professional
Virtualisation Solutions (VCA-DCV - VMware)
Donating time to help you here with your Skype needs.
If I've answered your question, feel free to "Kudo" me!
Solved!
Go to Solution.

Summary: Skype eventually refunded my money into my bank account, after an ordeal though!
Initially, Skype had given me pro-rated Skype credit on 9-May from 1-May to the year on. But I don't use Skype credit at all, so there wasn't much I could have done with it. The only reason I had premium was to make group video calls.
I contacted Skype and the Customer Service Executive (CSE) told me that since it has been more than 14 days from the transaction date, a refund could not be made. I had to explain that that credit was useless to me, I had not received a notification of such a transfer and if I should onsider my £20 donated to Skype. I was told that, "... because you are a loyal customer, we'll refund the money into your bank account and it will reach you within 3 - 5 business days"
I left a really nice feedback for that CSE, since I was satisfied. But, then I received an email saying that as the amount of $20 (note the currency mixup), had already been added to my Skype credit, there was no monetory refund needed. My head blew up!! This was not only deceiving but also a company backing out on its word.
Following that, I contacted Skype again. Re-iterated the entire scenario and mentioned how the first CSE had lied to me. After almost 30 mins of debating, I got the same "loyal customer" dialog and a confirmation of refund (again). But this time I was skeptic and the feedback wasn't equally good.
After 3 days I got the money in my account.

Skype premium not allowing me to call

So I have a skype premium on my account and whenever I try to call an australian landline or mobile it always says I do not have any skype credit when I obviosly do because it says skype premium is active and its in my purchase histroy, Any help is appreciated.

Did you ever get a resolution to your problem? - I am having the same (can't disconnect from) trouble with skype wifi - and Skype support can't seem to understand my problem.
thanks,
Bill

Free trial activated but can't call out

Hi,
My 1 month unlimited free trial has been activated but when I tried to call, it says I have no credit. Do I have to buy credits for the free trial? The number I call is a landline and is one of the destinations listed.

jamieteo123 wrote:
My 1 month unlimited free trial has been activated but when I tried to call, it says I have no credit.
Hello
Your account shows that your call to a landline in Korea was successful. Your call to a cellphone in Korea was not successful as this call was not included in Unlimited World. To call cellphones in Korea you require Skype Credit.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Re: Skype Premium after Free Group Video Calls

I agree. I did not see any SKYPE email notice that the premium was being discontinued. I now Skype primarily from my iPad and over the past year I couldn't use the premium service. So this has been a waste. There is no way to contact SKYPE, so I will have to contact my credit card company and dispute the charge.

Hello,
Your Unlimited UK Subscription has been changed to Unlimited World at no additional cost to you which means that, instead of just being able to call UK you can now call to 60+ countries worldwide. Skype Premium is still there for Group Video Calls (GVC).
Everyone has had their individual country/regional Subscriptions changed to Unlimited World at no additional cost. Skype recognized that more and more people wished to call to more and more countries and this change enables them to do so without additional Subscription cost. It's a significant benefit. If you don't wish to use the Subscription you can cancel it at any time.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

I have 500 Mins but unable to call

Hi All I have 500 mins when i call to mobile it is saying you dont have skype limit... please let me know what is the issuse with my id Regards, E. Subramanian

Hello,
We can't help you until you tell us which Subscription you have.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unlimited World coverage - But unable to call to T...

Hi Skype,
I have recently subscribed for Unlimited countries Landline with first month free - trial.
I checked the coverage covering Taiwan and Hong Kong. When I tried to make a call to a Hong Kong phone number, it works fine. However, it did not work and I was asked to purchase Skype Credit when I tried to dial a Taiwan phone number.
What is the reason? =(
Best Regards,
Lance_Skype

Hello,
I recommend to check our FAQ to see which countries are included in the Unlimited World special offer (mobiles/landlines): https://support.skype.com/en/faq/FA12390/what-is-the-unlimited-world-special-offer?frompage=search&q...
Or you can also see here at bottom of page: http://www.skype.com/go/unlimitedworldtrial
Call landlines and mobiles in: Canada, China, Guam, Hong Kong SAR, Puerto Rico, Singapore, Thailand, United States.
Call landlines only in: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta), Ireland, Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, Venezuela.
If my answer was useful, please click on "Accept as Solution" to help others, thank you
Si ma réponse vous a aidé merci de cliquer sur "Accepter comme solution"
Cela pourra surement aider d'autres personnes qui ont le même problème

Skype Premium with Unlimited Calls

I have Skype Premium active but I can't find the country where I can get unlimited calls. Is there a way for this to be listed on Skype website or the Skype desktop client?

I did not disclose the e-mail address, because I made the corresponding reclamation and a proposal and they promised to publish a customer service e-mail address himself.
However, one of the more complicated option is still available
How can I contact Skype Customer Service?
Skype offers help and support through e-mail - follow the steps below to submit your support request to us by email:
Go to the Support request page.
Select the topic you need help with and the problem you are experiencing. Some information that might help with your problem is displayed.
If you still feel that the information doesn’t help, click Continue support request.
Select your contact method.
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.

Bought one month Skype premium; unable to make cal...

hi
i brought 1 month skype premium. But stil i am unable to make calls through skype. and i brought one more premium with 4.95$ it is also not working. please solve my problem soon and keep that one month premium subscription and cancel the second one and refund 4.95$ back.
thank you
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content.

Hello,
You are attempting to make a call which is not covered by your Plan. To enable us to assist you we need you to tell us which Plan you purchased, to/within which country you are attempting to call and whether your call is to a landline or a cellphone.
To protect both your privacy and the security of your account do not include in your post:
Full name, e-mail, Skype name, phone number, order number, payment information.
Thank you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Premium & calls to preferred country

Dears. I have subscibed Skype Premium 3 years ago. Only few days ago I have realised I can call to land lines in my preferred country free of charge as it is included in subscription fee. Is that correct? If I try to create new Skype Premium accoount, it works but not for my existing account - I simply cannot find where to activate such option. May someone help me please? Thanks.

signorenet wrote:
I just paid the 12 months skype premium option with selected country Canada. When I try to call from skype installed on my HTC it gives me some issues. Basically the cal never goes through, whilst on my computer no problem at all. Normal skype calls work on the HTC android app.
Any ideas whats going on?
I have the same issue with the use of Skype in my Samsung Galaxy S3. My Skype premium package/subscription includes unlimited calls to Greece but this is not enabled in Skype's Android version (vs. Skype's Windows/Mac versions).
I would greatly appreciate any (available?) solution(s)/workaround on this issue.

SKYPE PREMIUM CHARGES WHEN CALLING MOBILES

Hi,
I have skype premium with unlimited calls to mobiles and landlines phones to France.
However, I am still getting charged when calling cellphones (I am getting charged on my skype credit)
Here is my skype name: jonathan.quirin1
You guys claim that by getting skype premium I have unlimited calls (mobile and landlines) toward any of the country in the list.
Why am I still getting charged?

canadian_sam1 wrote:
I think that there is a connection charge fee for the operator , or some thing like that.
I have a same account from Canada to hungary and I get charged connection fee.
I know that wont help your problem but??
I wish there was a better help online from Skype.
regards
Sam
If Hungary is your selected country for telephone calling with Skype Premium, the subscription only covers calling to landline phones. Click on "Skype Premium" below and then expand the list of countries you can choose from when calling telephones. Only 4 countries have calling for both landline and mobile phones covered (USA, Canada, Hong Kong, Singapore).
You would need to either purchase Skype Credit or a country-specific subscription that also covers calling to mobile phones in that case (click on "Subscriptions" below to see the options for Hungary, or other countries). When using Skype Credit to pay for calls to telephones, there is a connection fee charged per call along with the per-minute rate. This is detailed on the "Pay As You Go" link below.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Office 365 subscription active, but doesn't work

hi
i bought a subscription through microsoft office 360. it says the skype is active. but its not allowing me to use it. could you tell me what im doing wron

Hi and welcome to the Skype Community,
Please check the list of countries included in the Office 365 Skype subscription here to verify the destination you are trying to call is covered: http://www.skype.com/en/offers/office365/
Follow the latest Skype Community News
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Skype premium active but unable to call

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