Skype Premium & calls to preferred country

Dears. I have subscibed Skype Premium 3 years ago. Only few days ago I have realised I can call to land lines in my preferred country free of charge as it is included in subscription fee. Is that correct? If I try to create new Skype Premium accoount, it works but not for my existing account - I simply cannot find where to activate such option. May someone help me please? Thanks.

signorenet wrote:
I just paid the 12 months skype premium option with selected country Canada. When I try to call from skype installed on my HTC it gives me some issues. Basically the cal never goes through, whilst on my computer no problem at all. Normal skype calls work on the HTC android app.
Any ideas whats going on?
I have the same issue with the use of Skype in my Samsung Galaxy S3. My Skype premium package/subscription includes unlimited calls to Greece but this is not enabled in Skype's Android version (vs. Skype's Windows/Mac versions).
I would greatly appreciate any (available?) solution(s)/workaround on this issue.   

Similar Messages

  • Skype premium wants me to pay for calls yet I have...

    I signed up for Skype premium with a annual plan paid in full. Yet it wants me to pay for calls. Can you assist or contact me at 413.770.1812 to change subscription.

    What would you do for transportation if you drove your car into a tree and had to wait while it was fixed? You'd need to rent, borrow or buy another car, no? The same applies to your phone. This is not Apple's problem; if the service center does not have replacements in stock for immediate swap-out, then it's up to you to provide a backup device or do without.
    If you're in a country where Apple provides direct service for iPhones, you may be able to call Apple support and arrange for advance replacement, where they send you the replacement phone and then you send back the old one. Apple offers such service in several countries, though you have to pay an extra fee for the service. If not, then you'll just have to wait for the service center to get in the replacement, and will have to arrange an alternative to use during that time.
    Regars.

  • Skype Premium with Unlimited Calls

    I have Skype Premium active but I can't find the country where I can get unlimited calls. Is there a way for this to be listed on Skype website or the Skype desktop client?

    I did not disclose the e-mail address, because I made the corresponding reclamation and a proposal and they promised to publish a customer service e-mail address himself.
    However, one of the more complicated option is still available
    How can I contact Skype Customer Service?
    Skype offers help and support through e-mail - follow the steps below to submit your support request to us by email:
    Go to the Support request page.
    Select the topic you need help with and the problem you are experiencing. Some information that might help with your problem is displayed.
    If you still feel that the information doesn’t help, click Continue support request.
    Select your contact method.
    If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.

  • Changing Country on Skype Premium with Business Ac...

    Hi,
    Skype Premium allows one country to be selected for unlimited calling.  If we purchase one month of Skype Premium for a Skype Business user, with no auto-renewal, once the Premium subscription expires after one month, can that same user be assigned Premium again, this time chosing a different country for unlimited calling?

    Hi,
    That's the list:
    Argentina
    Australia
    Austria
    Belgium
    Canada - (incl. mobiles)
    Chile
    Croatia
    Czech Republic
    Denmark
    Estonia
    Finland
    France
    Germany
    Greece
    Guam
    Hong Kong SAR - (incl. mobiles)
    Hungary
    Ireland, Republic of
    Israel
    Italy
    Japan
    Korea
    Luxembourg
    Malaysia
    Netherlands
    New Zealand
    Norway
    Poland
    Portugal
    Puerto Rico
    Russia - St Petersburg
    Russia - Moscow
    Singapore - (incl. mobiles)
    Slovakia
    Spain
    Sweden
    Switzerland
    Taiwan
    Thailand - (incl. mobiles)
    United Kingdom
    United States - (incl. mobiles)
    Venezuela
    I hope it helps
    If my answer helped to fix your issue, mark it as a Solution to help others.
    Thank You!
    Please send private messages only upon request.

  • Skype Premium to specific country that is not in y...

    Hi,
      I am considering using skype premium for unlimited calling.
      I am resident in the UK and I am continuously calling to Venezuela (+5 so my concern is that my country is not in the list for premium. 
      Is there a similar skype plan for unlimited calling to Venezuela? 
    Regards
    jorge Enrique

    No, you need to be in a country, and have a billing address in that country on your account, to use its store. You can try requesting that the item that you want to buy be added to the Danish store, but unless the rights-holder agrees to it then Apple won't be able to sell it there : http://www.apple.com/feedback/itunes.html

  • Skype premium making free calls to the USA

    Hello everybody
    I have skype premium for a month offered by Skype, and I'm wondering why am I being able to call to USA's mobiles for free. I checked on my skype account, and not a cent in being charged, although I can not call to anywhere else in the world. If I don't have any skype credits, is there any way they are charging me for those calls to the USA??
    Does skype premium have that thing that I can call for free to a country I choose?? I may have chosen USA and I don't remember maybe??
    I keep looking on my Account witch country I've chosen for free calls, but I can't find it..
    Thank you all
    Marina

    Hello Marina,
    The offer includes an Unlimited World subscription, which covers landlines in around 40 countries, and mobiles in some countries too. Please see the full list of included destinations here: http://www.skype.com/intl/en/offers/skype-with-love/?intcmp=ch1-SkypeLove-main
    Anna
    Assinaturas / Skype Premium / Contacto com atendimento ao cliente da Skype /
    Se a minha resposta foi útil, dá Kudos ↘. Obrigada! Eu posso não responder às mensagens privadas não solicitadas.
    Si mi respuesta fue útil, dé Kudos ↘. Gracias! Puedo no responder los mensajes privados no solicitados.

  • Re: Skype Premium after Free Group Video Calls

    I agree.  I did not see any SKYPE email notice that the premium was being discontinued.  I now Skype primarily from my iPad and over the past year I couldn't use the premium service.  So this has been a waste.  There is no way to contact SKYPE, so I will have to contact my credit card company and dispute the charge.

    Hello,
    Your Unlimited UK Subscription has been changed to Unlimited World at no additional cost to you which means that, instead of just being able to call UK you can now call to 60+ countries worldwide. Skype Premium is still there for Group Video Calls (GVC).
    Everyone has had their individual country/regional Subscriptions changed to Unlimited World at no additional cost. Skype recognized that more and more people wished to call to more and more countries and this change enables them to do so without additional Subscription cost. It's a significant benefit. If you don't wish to use the Subscription you can cancel it at any time.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • SKYPE PREMIUM CHARGES WHEN CALLING MOBILES

    Hi,
    I have skype premium with unlimited calls to mobiles and landlines phones to France.
    However, I am still getting charged when calling cellphones (I am getting charged on my skype credit)
    Here is my skype name: jonathan.quirin1
    You guys claim that by getting skype premium I have unlimited calls (mobile and landlines) toward any of the country in the list.
    Why am I still getting charged?

    canadian_sam1 wrote:
    I think that there is a connection charge fee for the operator , or some thing like that.
    I have a same account from Canada to hungary and I get charged connection fee.
    I know that wont help your problem but??
    I wish there was a better help online from Skype.
    regards
    Sam
    If Hungary is your selected country for telephone calling with Skype Premium, the subscription only covers calling to landline phones.  Click on "Skype Premium" below and then expand the list of countries you can choose from when calling telephones.  Only 4 countries have calling for both landline and mobile phones covered (USA, Canada, Hong Kong, Singapore). 
    You would need to either purchase Skype Credit or a country-specific subscription that also covers calling to mobile phones in that case (click on "Subscriptions" below to see the options for Hungary, or other countries).  When using Skype Credit to pay for calls to telephones, there is a connection fee charged per call along with the per-minute rate.  This is detailed on the "Pay As You Go" link below. 
    Patrick
    Location/Ubicacion: Arizona USA
    Time Zone/Hora Local: UTC/GMT -7
    If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
    Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
    I am not a Skype employee. No soy un empleado de Skype.

  • Change country in skype premium settings

    i'd like to change country to which i have unlimited calls to in my skype premium settings.
    instead of the united states i'd like to have unlimited calls to the Netherlands. how do i do that without having to wait until the end of my subscription next year.
    Thanks in advance.

    I read on another user's post that you will need to contact Skype Support to change your calling country.  This isn't something you can change on your own without technical support.

  • Skype Premium mobile call charges

    I can't find anywhere in the details where skype says that if you subscribe to premium UK then mobile calls in the UK are also free and unlimited.
    Has anyone experience of this or can answer?
    Thanks.

    Unfortunately Skype Premium doesn't include mobile numbers in UK.
    Please go to Skype Premium website here:
    http://www.skype.com/intl/en-gb/prices/premium/
    There's a link Select a country
    When you click on it then it should open list of countries which you can choose and what it includes.
    If you wish to call UK mobiles then you need a subscription from:
    http://www.skype.com/intl/en/prices/pay-monthly/#G​B
    From Landlines and Mobiles tab
    I hope this helps
    Andre
    If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

  • Skype Premium (group video) - unable to make calls...

    The Skype Premium pages suggest that group video also gives you free calls to U.S. and Canada calls. However, when I go to make a call, I am told that I don't have funds and the call cannot be made. Are the marketing pages wrong? Are calls not included?
    Ross

    Hello
    Can you please direct to the correct department. How long does 14.00$ credit last. I was trying to renew my yearly account which was cancelled because I forgot to renew in time.
    Our payment was 30.40$ for the year for the last two (2) years. but we could not find the form. I have bought 14.00$Canadian credit but I do not know how long this lasts and would like this information but would really like to pay once a year as I have done in previous years. Please send me an email regarding this. Thank you in advance for helping me with this matter.
    [email protected]

  • Skype premium active but unable to call

    Hey Skype - 
    I'd love it if you all had a number or email address to contact for customer support. Digging through multiple levels of links to find a place to post a question is frustrating.
    I purchased skype premium and it reads as active on my account, yet when I try to make calls to a phone number, it says that I have insufficient credit to make the call, which from my understanding shouldn't happen.
    Any suggestions?

    Currently your account has Skype Premium, but Unlimited US&Canada subscription is not attached to it.
    Please contact customer service and they will investigate further:
    https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
    Andre
    If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

  • Skype premium not allowing me to call

    So I have a skype premium on my account and whenever I try to call an australian landline or mobile it always says I do not have any skype credit when I obviosly do because it says skype premium is active and its in my purchase histroy, Any help is appreciated.

    Did you ever get a resolution to your problem? - I am having the same (can't disconnect from) trouble with skype wifi - and Skype support can't seem to understand my problem.
    thanks,
    Bill

  • I have Skype Premium. Can I make an all-day call ...

    I have Skype Premium.  i will be on an all-day listen only presentation. Can I make an all-day call without additional charges.

     cpaterson20 wrote:
    What do I need to do?
    contact customer service
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Unlimited calls to India Skype premium 12 months s...

    Hi my wife using skype premium yearly subscription to call India. It will expire jan 2015. On current list of countries to call unlimited on premium subscription does not include India. If I renew her subscription before jan 2015 will she still can make unlimited calls to India.

    MJBangalore wrote:
    I brought the premium pack without looking at the countries as I knew India was included before. Is there any way I can get a refund?
    Hello and welcome to the Skype Community!
    Subscriptions aren't refundable
    Your account shows that your Subscription is monthly. If you cancel it you won't have the recurring charge applied at the end of your monthly billing cycle.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Maybe you are looking for