SKYPE PREMIUM CHARGES WHEN CALLING MOBILES

Hi,
I have skype premium with unlimited calls to mobiles and landlines phones to France.
However, I am still getting charged when calling cellphones (I am getting charged on my skype credit)
Here is my skype name: jonathan.quirin1
You guys claim that by getting skype premium I have unlimited calls (mobile and landlines) toward any of the country in the list.
Why am I still getting charged?

canadian_sam1 wrote:
I think that there is a connection charge fee for the operator , or some thing like that.
I have a same account from Canada to hungary and I get charged connection fee.
I know that wont help your problem but??
I wish there was a better help online from Skype.
regards
Sam
If Hungary is your selected country for telephone calling with Skype Premium, the subscription only covers calling to landline phones. Click on "Skype Premium" below and then expand the list of countries you can choose from when calling telephones. Only 4 countries have calling for both landline and mobile phones covered (USA, Canada, Hong Kong, Singapore).
You would need to either purchase Skype Credit or a country-specific subscription that also covers calling to mobile phones in that case (click on "Subscriptions" below to see the options for Hungary, or other countries). When using Skype Credit to pay for calls to telephones, there is a connection fee charged per call along with the per-minute rate. This is detailed on the "Pay As You Go" link below.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Similar Messages

Skype premium making free calls to the USA

Hello everybody
I have skype premium for a month offered by Skype, and I'm wondering why am I being able to call to USA's mobiles for free. I checked on my skype account, and not a cent in being charged, although I can not call to anywhere else in the world. If I don't have any skype credits, is there any way they are charging me for those calls to the USA??
Does skype premium have that thing that I can call for free to a country I choose?? I may have chosen USA and I don't remember maybe??
I keep looking on my Account witch country I've chosen for free calls, but I can't find it..
Thank you all
Marina

Hello Marina,
The offer includes an Unlimited World subscription, which covers landlines in around 40 countries, and mobiles in some countries too. Please see the full list of included destinations here: http://www.skype.com/intl/en/offers/skype-with-love/?intcmp=ch1-SkypeLove-main
Anna
Assinaturas / Skype Premium / Contacto com atendimento ao cliente da Skype /
Se a minha resposta foi útil, dá Kudos ↘. Obrigada! Eu posso não responder às mensagens privadas não solicitadas.
Si mi respuesta fue útil, dé Kudos ↘. Gracias! Puedo no responder los mensajes privados no solicitados.

Skype Premium - Improved group calling?

Hi there,
I regularly host Skype calls with 6-8 people across four continents (US, UK, East Africa and SE Asia). The sound quality is okay, but when the number of participants goes over 5+ people our calls tend to get dropped after a few minutes. It is a frustrating process of dialing back in.
I am thinking of upgrading to Skype Premium. I'm not interested in the video conferencing feature (the bandwith of my colleagues in Africa and Asia won't support that), but I am wondering whether the upgrade will improve our dropped calls situation?
Otherwise, does Skype have any other products or solutions to improve group calling or improve call quality in general?
Thank you!

Hi and welcome to the Skype Community,
Skype Premium would not affect quality of your audio only group calls. So if you are not into group video calling, the live chat customer service option or advertising removal Skype Premium is not something for you.
Please follow the steps in this guide on improving call quality: https://support.skype.com/en/faq/FA12097/solving-call-quality-problems-windows-desktop
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

Skype Premium with Unlimited Calls

I have Skype Premium active but I can't find the country where I can get unlimited calls. Is there a way for this to be listed on Skype website or the Skype desktop client?

I did not disclose the e-mail address, because I made the corresponding reclamation and a proposal and they promised to publish a customer service e-mail address himself.
However, one of the more complicated option is still available
How can I contact Skype Customer Service?
Skype offers help and support through e-mail - follow the steps below to submit your support request to us by email:
Go to the Support request page.
Select the topic you need help with and the problem you are experiencing. Some information that might help with your problem is displayed.
If you still feel that the information doesn’t help, click Continue support request.
Select your contact method.
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.

Skype is crashing when calling/answering calls

Ever since i updated to windows 10 skype keeps crashing when ever i call someone, or someone calls me. Can anybody help me?

Please, run the DirectX diagnostics tool. Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

Got charged for skype premium even when I canceled...

Hi,
I upgraded my skype account to premium so that I could do three way call, then I canceled that account about a week before my next payment date, Still I got charged on the 11th of this month. I would like to get my refund!
Please help

Below is the link where you can see the requirements and instructions on how to request for a refund;
https://support.skype.com/en/faq/FA297/how-do-i-request-a-refund
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

How is a non skype user charged to call me

tablets do not have stock dialers so, I want to use skye but my friends do not have it and will pay how much to call me.

It wil cost you what Skype charges for making the call and Verizon will charge you for the data you use.

Skype keeps crashing when calling WIN10

The client stops responding when i recieve a call or make a call.

Please, run the DirectX diagnostics tool. Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

Skype Premium mobile call charges

I can't find anywhere in the details where skype says that if you subscribe to premium UK then mobile calls in the UK are also free and unlimited.
Has anyone experience of this or can answer?
Thanks.

Unfortunately Skype Premium doesn't include mobile numbers in UK.
Please go to Skype Premium website here:
http://www.skype.com/intl/en-gb/prices/premium/
There's a link Select a country
When you click on it then it should open list of countries which you can choose and what it includes.
If you wish to call UK mobiles then you need a subscription from:
http://www.skype.com/intl/en/prices/pay-monthly/#GB
From Landlines and Mobiles tab
I hope this helps
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

I have skype premium but am still being charged fo...

Hello,
I purchased a subscription to skype premium but am still being charged for calls I make to a US mobiles. Why? I am currently living in France, does this make a difference? I assumed Skype premium allowed free calls to US land lines and mobiles.

Hi,
Skype Premium bundle with Unlimited US & Canada is offered only to US and Canada customers at the moment.
If you are located in France then you will only get Skype Premium, which doesn't include Unlimited US&Canada, therefore calls are charged from your Skype balance.
Skype Premium alone enables you to make group video calls https://support.skype.com/en-us/faq/FA10868/What-is-Skype-Premium
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Being charged for Worldwide Unlimited when calling...

Dear Community,
Please could you help to direct me to someone in Skype that I can email. I keep on getting charged to call mobiles in China when I have an active Worldwide Unlimited subscription. I was live chatting with someone who couldn't seem to answer my question and after 40 minutes of telling me my subscription has lapsed (which isn't true according to my account active subscriptions list and the fact I have an annual subscription) just stopped responding to me which I thought was very rude. I can't find anything on the community about this so would appreciate your help to either solve the problem or give me an email address I can use to ask Sype directly.
Thanks,
Sebastian

Hello GamjawanG,
I hope that you and your wife were able to enjoy your trip. Depending on the applications and settings selected for the iPhone's will depend on the way the phone selects to search for connection. While travelling in CDMA countries you want to make sure to turn Data OFF to avoid the phone picking up any data connections. While turning Data Roaming OFF is good, it won't stop everything from working.
Thank you,
MariaC_VZW
Please follow us on Twitter @VZWSupport

Premium subscription charging for calls?

Jag vill veta varför Skype tar betalt när jag ringer till fast telefon i Svrige när jag har Premium abonemang som lovar gratis till mobil och fasta telefoner.
Är det riktigt och åtgärdar man det?
Translation from Swedish language courtesy of Google Translate:
I want to know why Skype will charge when I phone to landline in Svrige when I've Premium Subscription that promise free to mobile and landline phones.
Is it right and fix it?
Post transferred from blog article to create its own new thread (topic);
subject/title edited for clarity.

contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Premium after Free Group Video Calls

The short version of it: Either
Good Decision, now refund your loyal paying customers; or
Poor Decision, it should remain a pay-only product.
Which one is it going to be?
The long version of it:
Okay, Skype, I think there will be a flood of people coming in here and also people flooding the e-mails and live chats of the support team. So since it looks like nobody is going to put it up for talks, I guess I'm going to do it - what's going to happen to us who paid for a month... a few months... or even, like myself, a year of Skype Premium? Are we getting pro-rated refunds?
I know there will be someone from the Skype team that will redirect everyone to the "Refunds are eligible for those who haven't used the service yet" support article, but what about those who already paid and are now publicly notified that the core feature of Skype Premium, Group Video Calling, is now free? I've shelled out on almost $500 of Skype Premium gifts to my friends (over $100 of it to myself), each for a year of Skype Premium. What does that mean for us? What does that mean for you if you did something similar... or just had a year of service for one?
Be advised, folks, I see nothing that says that when Skype Premium is discontinued, no refunds will be offered. This means the Skype team can do as they will. If they do the wrong thing, however, then maybe their competitor (and I'm talking about the big, blue G) might have more worth in the end.
Don't disappoint your customers, Skype.
Are you affected by this change? How muc hdid you pay for Skype Premium and what's your length of subscription? Is it still going to be active the next month and probably the month after? Let's all let the Skype team know what's going on and how we feel about it.
-- Warmest Regards,
A loyal, paying Skype customer.
I.T. Professional
Virtualisation Solutions (VCA-DCV - VMware)
Donating time to help you here with your Skype needs.
If I've answered your question, feel free to "Kudo" me!
Solved!
Go to Solution.

Summary: Skype eventually refunded my money into my bank account, after an ordeal though!
Initially, Skype had given me pro-rated Skype credit on 9-May from 1-May to the year on. But I don't use Skype credit at all, so there wasn't much I could have done with it. The only reason I had premium was to make group video calls.
I contacted Skype and the Customer Service Executive (CSE) told me that since it has been more than 14 days from the transaction date, a refund could not be made. I had to explain that that credit was useless to me, I had not received a notification of such a transfer and if I should onsider my £20 donated to Skype. I was told that, "... because you are a loyal customer, we'll refund the money into your bank account and it will reach you within 3 - 5 business days"
I left a really nice feedback for that CSE, since I was satisfied. But, then I received an email saying that as the amount of $20 (note the currency mixup), had already been added to my Skype credit, there was no monetory refund needed. My head blew up!! This was not only deceiving but also a company backing out on its word.
Following that, I contacted Skype again. Re-iterated the entire scenario and mentioned how the first CSE had lied to me. After almost 30 mins of debating, I got the same "loyal customer" dialog and a confirmation of refund (again). But this time I was skeptic and the feedback wasn't equally good.
After 3 days I got the money in my account.

I continuously have a problem making calls where I have to activate then cancel the speaker phone button. Normally happens when calling landline phones but sometimes mobile. Any fixes?

I continuously have problems making calls from my iphone 4S. When I place a call and press send, you hear nothing until I turn on and off the speaker button and then you hear the ring tone or the person answering. This happens normally on land line calls but does occur when calling mobile phones somethimes. Is this a common problem or is there a fix for it? Thanks

I am having the same problem. Usually happens after I make consecutive phone calls.

SRX1289403589ID - Unabel to call mobile phones | A...

Our Skype account has been restricted, we have a premium package to call Mobiles and landlines. The reason for account restriction was said to be using it on multiple devices. This has been used by me and my husband in our mobile phones and tablet devices. Skype has notified us not to share user credentials to others, which is ridiculous because you cant expect us to have a different skype account for each device in our home.
Below is the email from your customer service agent and we have paid a full membership for whole the year. We are so irritated with the customer service responses that we are getting from Skype which is totally unacceptable.
We do not wish to continue with Skype after this horrible and insensitive experience. We want a refund for the premium that we have paid for the rest of the year which hasn't been used at all.
I hope we get a sensible response atleast through this. The customer support ID is SRX1289403589ID.
Please let me know if you would need any more info in this regard.
Thank you!
Hello Bhaskar,
I received your response,
Actually, a Skype account can't be shared to another user and it must not be accessed by other people, except the owner of the account.
Please refer to our terms of use, so that you may understand the reason why we have blocked your account.
And I would like to reiterate the fact that there's no way for us to refund all your subscriptions / Skype credits, because the account has already been suspended.
Please note that under our Terms of Service, Skype reserves the right to terminate or suspend accounts immediately if our policies have been breached.
Thank you for your patience and understanding. Best regards, Anjo L. Skype Customer Support

if you were calling a mobile number in Kenya, then the charge was correct, according to what I see
Regards,
Neil

SKYPE PREMIUM CHARGES WHEN CALLING MOBILES

Similar Messages

Maybe you are looking for