Skype Premium, is it any use currently?

Hi, I just activated Skype on about the day group video calling became free. That was the major reason people bought Premium; so what is the point of it now? I am aware that Skype is recompiling the benefits for Premium, and so I'd like to know what it can currently do and whether my Premium will be extended during this 'inactive' period.
Thanks,
and its my first time posting, so if this is in the wrong place, please note it to me or an admin

Hi, LuckyLoad, and welcome to the Community,
As is noted here:
I received the e-mail referred to, above, shortly after the announcement of group video calling being available to all Skype users.
Regards,
Elaine
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I am Not able to use Skype premium

Hi guy
I bought the monthly Skype premium credit . Which I bought last week but still I am not able use . Is that any one from Skype that can help me plz . Fix my problem

I have just subscribed for a free monthly trial, gave my credit card number and everything, and the subscription has been authorised, but I still can't call phones. Can you help? Do I need to do something with the settings or what? Plz help me

Paying for Skype Premium using a Purchase Order/In...

Hi,
Our University would like to pay for a Skype Premium account using a Purchase Order system - i.e. we send out a Purchase Order to Skype, Skype sends an invoice, and we then send payment to Skype.
Would this be possible, or is there an email address I can use to contact Skype directly about this?
Thanks,
Massimo

I guess you are talking about due date for a billing document.
There's an FM Determine_Due_date for that. before that you'll have to use FM FI_DOCUMENT_READ with I_AWTYP as VBRK and I_AWREF as Billing Document Number. You will get T_BSEG entry.
CALL FUNCTION 'FI_DOCUMENT_READ'
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     i_awref           = po_vbeln
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Hey do reward points if this post is helpful.

Unlimited calls to India Skype premium 12 months s...

Hi my wife using skype premium yearly subscription to call India. It will expire jan 2015. On current list of countries to call unlimited on premium subscription does not include India. If I renew her subscription before jan 2015 will she still can make unlimited calls to India.

MJBangalore wrote:
I brought the premium pack without looking at the countries as I knew India was included before. Is there any way I can get a refund?
Hello and welcome to the Skype Community!
Subscriptions aren't refundable
Your account shows that your Subscription is monthly. If you cancel it you won't have the recurring charge applied at the end of your monthly billing cycle.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype premium and 'reward' of Unlimited World subs...

Reward for existing Skype Premium Subscribers?
When I saw the May 2014 email about Premium changing and premium subscribers being 'rewarded', I thought it was great because we have family outside of the USA but the way this has been handled was not the best and now we have a mess with my account and support doesn't seem equipped to help. Here is my history...
Watched my Paypal Charged for the Unlimited World - (a charge that I did not request)
My account has been in a state since 14 May myself - I saw a charge as it was applied to my Paypal account, it was for the unlimited world subscription that I did not purchase. I immediately contacted skype and Skype Support offered to refund that money and the switch to Unlimited World would happen soon after without any charges.
Endless Support Conversations
Now, I have been having chat's and exchanging emails with Skype because I was told:
1. I would automatically be switched to Unlimited World (as noted above) but this did not happen
2. Then, I was told I would NOT be switched until Renewal. (support provided a link that explained this)0
3. Then, I was told I would and already had been switched to unlimited world - which is not true
4. Puchase History Descrepency - I've provided details that my Skype Purchase History shows fewer transactions than my Paypal account (as in charges and refunds from Skype). Skype history shows a refund only, Paypal shows a charge and a refund on the same day!
The Support discussions are difficult:
1. Partly because the english used is volumous but hard to understand (ESL, I have to think)
2. Partly because each person seems to assure me things either are fixed (unsatisfactorily) or will be fixed (satisfactorily) - and this issue has not been resolved.
3. Partly because each person doesn't seem to have a complete picture of the problem I have been describing.
Each time, we seem to discuss some smaller details instead of the real issue.
I've been using skype for over 10 years now and the change since Microsoft has taken over is very strange on the support side.
Has anyone else had such problems or noticed such a change with Skype (which used to be somewhat hip and cool)?
L
Skype user from nearly the beginning! Loved the early Skype, challenges and all. (Have been a member of nearly all versions of Skype forums over the years but history has been forgotten.)

I believe the objective and query of my communications both here and with both Skype Support Live Chat and Skype Support by email has been clear from the beginning - I have been asking "when" the Skype Unlimited World Calling would be added to my Skype Premium account as noted in the May 2014 email saying Premium subscriptions would be rewarded - Noting that I had made a call to Spain and saw my credit being deducted when I expected the Unlimited World Subscription might have been applied (which I thought was a great reward).
Overall, I don't think this is a terribly difficult issue, at least not until I got involved with Skype's various support representatves. Here is a brief summary, chronologically (summarised because there have been more the 5 exchanges with Support so far):
1. When? - Looking for a time when the Unlimited World Calling would be applied to my account.
2. Charge/Refund? - Asking that an unrequested charge against my account be explained and then accepting the offer of Skype support to refund that money and being told the Unlimited World Calling would be applied to my account in some time.
3. Support says 'Resvoled' - Looking for the Unlimited World Calling some time later, being told that it HAS been applied when it was not.
4. Please Verify - Asking for Support to check my account to verify that the Unlimited World Calling WAS actually applied to my account because I could not see it.
5. Descrepency - I then pointed out to Skype Support that I now see a descrepency between what I see on my Skype Purchase History vs. my Paypal Charge/Refund history.
All of the above is in the interest of the conversion from my current Preimium with a single country subscription to the Unlimited World Calling subscription.
Below is the response to my last query (that covered both 4 and 5 above) but I maintained that my over arching goal was as I stated at the top of this post (yet again):
We appreciate your response.
We understand that you are confused about the charges that you got last December 17, 2013 for the Skype premium subscription for £41.262 and another charged last may14, 2014 for the Unlimited World 12 months with the same cost.
Here is the explanation about that.
The Skype premium that you have purchased last December 17, 2014 is a bundled subscription. Meaning aside from the group video calling feature, it also have the Unlimited World 12 months that you can use to call other countries for the amount of £41.262 instead of £86.76.
However, Group Video Calling is now free and Group Video Calling is the main feature of Skype Premium. Skype replace your calling subscription that was bundled to your Skype premium with Unlimited World 12 months. That is why it has the same price as your old Skype Premium subscription.
Also the charged for the Unlimited World 12 months has been refunded already last May 14, 2014.
We do apologize for the confusion this has cause you.
We hope that this information clarified your questions.
Best regards,
Skype Customer Service
In my work, I communicate successfully by email with multinational global companies, both senior and middle management, on a daliy basis so I don't believe I am being unclear in my communications (experience would say I don't have a problem communicating).
Can anyone else see that the responses are dealing with individual details instead of the real issue?
Should I respond to the email above AGAIN trying to explain that this does NOT resolve my issue?
I'm slowly being frustrated into submission and then cancelling... all the experience here is just too painful. (I dread checking my emails from skype now...really not enjoying this.)
L
Skype user from nearly the beginning! Loved the early Skype, challenges and all. (Have been a member of nearly all versions of Skype forums over the years but history has been forgotten.)

I want a refund for unwanted unused skype premium ...

This si the most exasperating 45 minutes of my life
I never wanted Skype premium service but got a free trial and then after trial period it automatically kicked inas a subscription service, taking money form my credit card BEACAUSE I DID NOT CANCEL IT before free trail period. I do not connect to internet every day and am only now seeing that money have been debited every month since April 2013. I finally managed to CANCEL the actiual subsciption after going through a tedious LONG process on line when all I want to do is speak to an actual humen. I see Skpye do not offer a telephone custer services service - ha! Now I want to get reimbursement for moneys taken for a service never used etc etc and I cannot find any where to action this after 45 mins paging through the website.
Any Advice?

Try this discussion...
https://discussions.apple.com/message/19339519#19339519
From the More Like This section on the right.

Skype premium with unlimited world account but cal...

I've been subscribed to Skype premium with unlimited world for a long time now, then just got an email a few days ago, saying I got a free upgrade, and now I can't make any calls - tells me I have to 'buy credit' every time I try making any call I used to make included in my package... What happened?? I'm very frustrated.

I am Premium subscriber and received the email saying free world access but when I try to ring Italy it asks for a payment. Do I have to activate something? Any help would be appreciated

Some thing is wrong with my skype premium.

I just bought skype premium and the promotion promised unlimited calls to the US and Canada, but when I try to make a call it says connecting and then disconects and tries to sell me skype credit. Other than the calls to the US there was no reason to upgrade to Premium for me. Also does skype seriously not have actual tech support.

temmerman7 wrote:
I lost my skype pictogram
On my skype premium i have about 9,5 euro.
Please recouver the old situation.
Hi,
Since you managed to sign in with the right account to this forum please open Skype client on your computer and sign out. Then sign in again with the exact username you used for this forum.
Note: Make sure you have the latest Skype from: www.skype.com/go/downloading
If you can't for some reason sign in with the correct account then please try to provide more information, like are you getting any errors? Did you manage to sign out?
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Skype premium active but unable to call

Hey Skype -
I'd love it if you all had a number or email address to contact for customer support. Digging through multiple levels of links to find a place to post a question is frustrating.
I purchased skype premium and it reads as active on my account, yet when I try to make calls to a phone number, it says that I have insufficient credit to make the call, which from my understanding shouldn't happen.
Any suggestions?

Currently your account has Skype Premium, but Unlimited US&Canada subscription is not attached to it.
Please contact customer service and they will investigate further:
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Bought a Skype Number, seems it is used by another...

I just got a Skype Number. When I call the number some other company picks up the phone. How is it possible that I was able to register a number that is already in use?
I asked the company what kind of number it was, they said VOIP.
Now I payed for nothing. What can I do about this?

Hi, NetGeeks,
Please try to contact Customer Service again, but this time using a different web browser than you typically use. Here is a slightly annotated version of the instruction to file your request with Skype Customer Service, and to receive a reply via e-mail. Hope this serves as a useful road map!
Regards,
Elaine
How can I contact Skype Customer Service?
Skype offers help and support through ...:
Email, and Live chat (for eligible customers)
To get help with the issue you’re experiencing:
Go to the Support request page. You will be asked to sign on to the Skype website at this step.
Select the topic you need help with and the problem you’re experiencing. ... or the closest topic which matches your enquiry. Some information that might help with your problem is displayed. These are the FAQ articles pulled from the library for your review.
If you still feel that the information doesn’t help, scroll down to the bottom of the website page and click the Continue support request button at the bottom of the screen. Please note that the graphic, below, is for illustration purposes only, and is not a hyperlink to contact Skype Customer Service.
Select your contact method. (We recommend that you check our Skype Community first. No need to circle back here, as the Community is where you started!) If you are a Skype Premium subscriber, you will be routed to start an instant message chat session with a customer service agent.
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
We don’t currently provide telephone support.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype Premium for 1 month

I wanted to use group picture calling to our account as prompted during a call so signed up and paid up for a monthly billing. Then all it said was group calling 'not available'. I am being billed monthly but when I check my account credit I have $0.00!!!
So what am I paying for??

Hi,
Your account currently has 1 month subscription for Skype Premium: https://secure.skype.com/account/purchase/history/orders
Skype Premium itself provides group video calls, not calls to phones. Subscriptions provide calling minutes, not credit therefore your balance will not be changed, when purchasing a subscription.
I guess you are interested in Skype Premium bundle that comes with Unlimited US&Canada subscription: http://www.skype.com/intl/en-us/prices/premium/
As the website says, in order to get Unlimited US&Canada you need to sign up at least for 3 months.
Customer service will help you correct this if you contact them as guided here: https://support.skype.com/faq/FA10656
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Unsubscribing skype premium on windows 7 laptop

Hi There,
I am about to begin doing skype video conference calls once weekly with about 5 fellow musician friends of mine who live in various cities throughout the USA. Earlier on today, THURSDAY 7th July, I purchase and installed skype premium on my HP Laptop (running windows 7) for the monthly subscription of $8.99; however, a thought came to me tonight that i should have installed this skype premium on my apple mac book instead because I know definitely that my mac would give me better results with video conferencing and all things Multi media than my HP LAPTOP. And so, I went ahead and upgraded the skype on my mac to skype premium and again used by credit card on skype to do the $8.99 thing. I now need to unsubscribe the windows version. I need to know how to do this and who must i CONTACT. I googled about the procedure I need to follow to unsubscribe this windows version that I have but I cannot see any option to unsubscribe. Can some one help me with this by some advice?
I look forward to your replies.
Thanks
Jahmusician
email address: [email protected]

If you have not done so yet, you can contact Skype Customer service and request for a refund.
But remember, you can sign in with your username on Windows / Mac either way, and carry on with your premium subscription with just one account. (No need to have a separate order) . Just make sure you have both the latest version of Skype.
Have fun with the group video!

Is Skype Premium a scam?

Hi,
I have Skype Premium now for 4 days or so. And the reason i bought it is to get rid of the ads. But i still see them, in my home screen and during calls. heres a screenshot: puu.sh/1sEsU
It is very annoying as i bought a service to get rid of them. But in the end they are still there... I hate commercials very much, and i refuse to use programs that force me into them. However i liked skype before Windows toke over and needed a phone number, so i thought lets just buy the **bleep** Premium, its still cheaper than a normal phone here...
Eitherway how do we fix this.. i won't pay for commercials.
I am very unsatisfied, also i don't see the promised live support in my contact list.
As we speak i am looking for a other program that can do almost the same as Skype.
Getting tired of fixing stuff, its always the same with Microsoft.
I want my ads to be gone within 24hours or i refund myself, that are the benefits of paypal. And i will report Skype Premium as a big scam, with all PROOF in it. I'm really pissed of now, due this. Payed for nothing. I didn't need skype premium for the 3 or more video calling. Who the hell ever uses that, anyways i wanted it to be adFREEEEEEEEEEEEEEEEEEEEEEE! No **bleep**ing ADSSSS. NONE.
Microsoft, you **bleep**ed up Internet Explorer 8,9 & 10, MSN will be gone in Q1 2013, Windows 8 is one big ass disaster for DESKTOPS with MULTIPLE screens, Windows Phone is a big disaster. Skype is becomming **bleep**tyer everyday.
Did you guy hire **bleep**ing monkeys or what?
Jesus christ. Sorry for my language i don't like paying money for NOTHING.

I'd say yes it is. my ads are gone but now i have a bunch of Skype advertisements- I dont want ANY pop ups, not even skype ones, why --- would i want to be harrassed to buy premium and check features im either dont want, or already know of? Ontop of owning premium already!
Oh and the multiway sharing dont work ---. I am trying to share dark souls with my 2 friends and every 6mins the flipping thing says "Group video is unavailable at the moment. Please try again a little later." Why --- should I? Its premium service! Now where --- is the service?
Edited to conform with the Community Guidelines
This is an international community visited by people of all ages.
Do not use swear words or references to such words in posts.

Was the Method of Collection for Skype Premium a S...

I have been a user of Skype since 2011, and have used it for single user to single user video conference calls only. In other words, I have never engaged in a group conference call, not ever.
Approximately 1.5 years ago, Skype repeatedly interfered with one of my single user to single user conference calls. A message was presented, and I'm paraphrasing... You must upgrade to Skype Premium to continue with this group call.
Group call. What group call? I had a client on the video conference, was embarrassed by the interruption, and agreed to pay to continue to keep the video conference going. Upon entering payment information, another window appeared, interfering yet further with my video conference. This second window required me to register for free long distance to a foreign country. As a matter of fact, I could NOT continue with the video conference until I acquiesced to the demand of the prompt. Reluctantly, I selected the UK plan.
Today, 22 May 2014, I was refunded the most recent charge on my credit card via Skype, and was told to contact customer support for an explanation. Yep, just as easy as getting President Obama on the phone.
After initiating chat support lasting for one hour, I was infomed that single user to single user video conferencing was, is now, and always will be FREE. I inquired as to the nature of the $120 per year charge for the past 1.5 years, and was told by Kristina G. the charges were for the UK calling plan. When I told her that I knew no one in the UK, nor did I ever place or need to place a call in the UK, she became rather annoyed.
I still don't know with certainty what happened, however here is my PERCEPTION [noun] the act or faculty of perceiving, or apprehending by means of the senses or of the mind; cognition; understanding.
Due to a system glitch or clear intent, Skype allegedly halted the FREE service of users making frequent single user to single user video calls, insisting that such users pay for Skype Premium to permit them to continue using the FREE service. This was allegedly done under the guise of enabling multi-user conference calls when no such calls were being made. To cover their tracks, Skype allegedly offered a free foreign calling plan to any/all users having registered for Skpe Premium.
Once caught in the act of alleged fraud, Skype refunded the most recent payment for Skype Premium, allegedly figuring that such a refund would thrill allegedly scammed users, and thereby prevent inquiries into previous service paid for.
What I perceive is irrelevant. What you perceive after reading the transcript is all that is relevant. Did or did not Skpe engage in alleged fraudulent methods of collecting fees from people under the guise of alleged alternative service they would never use?
Due to 20,000 character limit, I'm unable to post the juicy transcript supporting this perception.

Norman,
All my software is updated the very day each new patch or update is released. Having a Ph.D. and a J.D. whilst teaching and conducting research at a major university, I am aware of the importance of updating systems and software.
Updates are most certainly not part of this problem.
Please let me pose a hypothetical scenario to you.
Let's presume you've purchased software you saw advertised on the internet wherein clear and unambiguous claims were made. Once you paid for and installed the software, you're greeted with a message indicating you must pay a 20-fold upgrade fee to use the features. You're facing a deadline. What do you do? The upgrade was not part of the advert for the product, yet you will not be permitted to use the product until you pay the fee.
This is the problem, and everyone knows it. Skype is in error here. They never presented me with the choice of paying for a long distance plan for a fee. Rather they demanded that I pay to upgrade to Skype Premium if I wished to continue with my << free >> single-Skype-user to single-Skype-user video conference. Once I paid the "ransom," they offered me a complimentary long distance plan however offered me no choice in selecting it.
Back where I earned my Ph.D., we call that extortion, and it's never legal.
Dr. Esq

Skype Premium for one account within Skype for Bus...

Hi!
Can I purchase Skype Premium for one account (not the administrator) within my Skype Business account?

Hi, ridgelineeng, and welcome to the Community,
Depending upon the additional features you wish to have the particular user to have access to, and where your account is located, you could do this one of two ways:
Add enough credit to the "child" account so the user can purchase a Premium subscription; or
If Video is the only feature you need, here is a screen shot of where to find and to add that feature:
Please note, if the Skype Manager account is in the United States and has accepted US.. Terms of Service, then the members are not permitted to purchase any products themselves. They can only request available products from the administrator, and Skype Premium is not currently available.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype Premium, is it any use currently?

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