Skype Premium Online Number

Hello,
I just purchased the Skype Premium. Was I supposed to receive an Online Number? Is it already included? I never received the number if I was supposed to.
I have an assistant in the Philippines to make phone calls for me to the US. Should I use the Skype Manager for business instead of the Skype Premium?
Thank You!

Hi,
Skype Premium includes group video calling plus a calling subscription to a country of your choice, Online Number is a different service and needs to be purchased separately.
Skype manager is a tool for businesses that allows you to purchase Skype Credit centrally and then allocate services to different members of your Skype Manager.
You'll find more about the Online Numbers plus the available countries on the following page:
http://www.skype.com/intl/en-us/features/allfeatures/online-number

Similar Messages

Skype Manager Online Number/Business Account Confu...

Could someone kindly explain to me what is happening.
I registered a Skype manager account & tried to add an online number to it. However the system informed me that: "Online Numbers are only available to members with business accounts." and wanted me to create a new "Business Account".
I thought I had just created one & did not want to create another account so there was a link to: http://www.skype.com/go/business.online-number clicked on that & it allowed me to purchase a number for this account. But now in business manager it is showing "Online Numbers" as 0 even though the account that now has an online number is integrated with Skype Manager. Thanks for your input!

Exactly. I have invested a small fortune trying to set up a Skype Business Account with a set of telephone numbers. Now the whole business has disappeared. telphone numbers and all.

Re: Recent changes to Skype Numbers (Online Number...

when press SETTINGS page reload without any change... may cancel from Paypal???

At least you have got a settings button - I can't even see that.
2nd time in 2 days I have had rubbish service from Skype website/support.

Online number does not appear as caller ID for out...

I have a Skype Premium account and an Online Number based in Stockholm, Sweden.
I have verified the Caller ID for my account is set for the Online Number starting with +468.
When I call my mobile phone (Swedish mobile operator), the ID appears as "Unknown".
When I call the Online Number from my mobile phone, the calling number is shown correctly.
What could be wrong?

jiang924 wrote:
I have an online number for my skype account. When I call others from skype, the online number does not appear on the receiving party's phone, instead the receiving party would see 0000123456
Note that I can receive landland originated calls to the skype account's online number.
Log into your Skype account here on the Skype web site, using the "Account" link at the top of this page. Once you log in, you will see Caller ID settings. If your number is from one of the countries whose numbers can be used as Caller ID (Chile, Denmark, Estonia, Hong Kong, Poland, Sweden, the UK and the US), you should be able to select it and save that for your Caller ID setting. If your number is from some other country, it can't be used as Caller ID when calling phones from Skype - and you would need to use a mobile number (except those from Japan or Mexico) that has gone through the two-step SMS verification process from Skype.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

My Online number is not showing to the phone I am ...

When I am calling to any other phone using skype, my online number is not showing in the CLI of that phone.
But When I call to my Online number, I can receive calls in my skype.
This is happening after I extended my Online number.

nilaydiya wrote:
When I am calling to any other phone using skype, my online number is not showing in the CLI of that phone.
But When I call to my Online number, I can receive calls in my skype.
This is happening after I extended my Online number.
It is possible that the Caller ID settings got wiped out when you extended your Online Number. This is, unfortunately, something other users have reported. I'm sorry it happened to you.
To reset your Caller ID settings, log into your Skype account here on the Skype web site. Use the "Account" link at the top of this page, and enter your Skype name and password. Then you can access your Caller ID settings, and select your Online Number to - once again - be your Caller ID.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Receive SMS to online number

Is that possible to receive SMS to my online number from any providers?

You could try doing a bare minimum of searching before cluttering the forum up with duplicate questions.
http://community.skype.com/t5/Community-feedback/Receiving-SMS-MESSAGES-TO-SKYPE-or-ONLINE-NUMBER-vi...

REQUESTED AN ONLINE NUMBER AND WON'T MOVE PAST "PE...

Skype:
My online number request 567290751 won't move past pending. My credit card information is valid as my minute balance was increased and payment validated - today. This is my third time trying to purchase an online number and I don't understand what the problem is?
Thank you in advance,
Benjamin Roodhouse

Dtrmnd14 please see Troubleshoot AIR installation | Windows - http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.html for steps on how to resolve most install issues with Adobe AIR.

Online Number Skype Premium

Is an online number included in Skype Premium or does it have to still be purchased?

Hi,
Skype Premium includes group video calling plus a calling subscription to a country of your choice, Online Number is a different service and needs to be purchased separately.
Skype manager is a tool for businesses that allows you to purchase Skype Credit centrally and then allocate services to different members of your Skype Manager.
You'll find more about the Online Numbers plus the available countries on the following page:
http://www.skype.com/intl/en-us/features/allfeatures/online-number

ONLINE number is TAKEN - WHERE'S SKYPE support?

I paid 1 year subscription for a number that someone else is using. I set up my voicemail and it still rings at someone else's number. However, when I place a call that caller ID shows-up, but it does not help because IT DOES NOT WORK AS MY ONLINE NUMBER!
I'd be happy to change the number, I just need some number to work ASAP!
No one has offered a solution or help so far. This forum is more like blind leading the blind and I can't reach anyone at SKYPE support. Seems like going premium is the only way to get support - but if I can't reach anyone at SKYPE now - I can only guess how easy it will be to cancel the recurring monthly premium subscription! How do I contact support or account so I could at least concel and get my $60 returned if they can't fix this? Thanks!

you need to go into your account, cancel your existing Online Number and then purchase another
the fact that the existing number has apparently already been allocated to someone else, perhaps not even a Skype user, is NOT uncommon in the industry, so I wouldn't come down too hard on Skype
note that canceling a Skype service normally just means NOT RENEWING IT, so to get the necessary refund you will need to contact Customer Support after you cancel, and provide the necessary details
https://support.skype.com/support_selection
note also that you would likely get better response if you were to have posted in the correct forum
http://community.skype.com/t5/Payments-and-Billing/bd-p/Payments_billing
Regards,
Neil

How can I move an online number from one Skype acc...

I managed to get an online number but bought it for the wrong Skype account - is there any way I can get it transferred across to a different Skype account?

It's not possible to transfer products from one account to another. But you can request a refund and purchase a new number for the correct account.
https://support.skype.com/en-gb/faq/FA297/How-do-I-request-a-refund

My Skype Online Number is not working

Bought a skype online number in UK last week, it works fine for two days then that's it, now it is telling callers " the person you are trying to reach is not available leave a message after the tone". Is this some kind of fraud or what. I tried calling the number while I am sitting in front of the PC sign on, still no show. I am highly disappointed, because the purpose of the number has been defeated. Skype is a bloody joke. May be I should just stick with the free services.

See this thread: http://community.skype.com/t5/Online-Number/Fact-Online-Numbers-Are-Broken/td-p/774814
In short, "yes it is some kind of fraud". If you paid with a credit card I suggest you file a dispute with the credit card company to get a refund, because trying to get a refund issued by Skype personnel for a service you paid for that they fail to provide is like pulling teeth. Since the only people you can actually contact are tech support folks in the Philippines who have no access to any of Skype's servers or cash flow, it's actually like trying to pull teeth from someone who doesn't even have any teeth.

Skype Online Number is not working!!!!!!

Hello,
I've recently renewed my online number subscription and none of my friends of family can get hold of me. I'm really disappointed! My skype number is +1[edited for privacy]. This number does not work at all - can you please advise me asap - is it possible to change this number?
My purchase details are as follows:
Skype Name: afrikaallen
Product name: Online Number, 3 month subscription [edited for privacy]
Total amount: GBP11.50
Transaction date: Oct 24, 2012
Order number: [removed for privacy]
Order status: Delivered
I'm really dissatisfied!!
Hope this can be resolved soon.
Thanks,
A.M

Does anyone know how to complain to Skype? I paid $30 for a Skype number, which has never worked. Everytime people call me they are directed to a voice mail. And it's not because my Skype is not turned on. It is!! Just to make sure that the problem was not at the end of my callers, I did a little experiement and called my Skype number (after turning on the iphone skype app), but got the same result as others -- a voice mail recording. It is very frustrating because there is no recourse. Skype is taking us for a ride. It's a scam.

RE: Cannot use my skype online number have pay for...

You should be able to start using your purchase immediately. However, in some cases, you may have to wait up to an hour for it to be activated. If you're still having problems, visit our help section. Have try to use my online number is not working have pay for one year my #is 229 515-4522 please i need help.

Please contact customer Skype customer service: https://support.skype.com/support_selection

Skype Online number is always busy!

Hi,
To where I can complain (to Skype), that our Skype Online number is busy all time!
Petu

This fixed the issue for me. Thanks.
Julisru wrote:
s > Options
Click the Privacy tab, then under Allow calls to my Online Number(s) from… selectanyone, and click Save.
If the privacy settings were already configured like this, complete the two steps below to refresh the settings.
Go back to the Privacy tab by selecting Tools > Options and change the privacy settings to allow calls to Online Number(s) from phone numbers in my Contact list only and clickSave.
Wait approximately 5 minutes then open the privacy settings once more and change the setting back to anyone and Save.
Skype for Mac
In Skype, go to Skype > Preferences > Privacy
Under Receive calls to my Online Number from, select Anyone.
If the privacy settings were already configured like this, complete the two steps below to refresh the settings.
Go back to the Privacy tab by selecting Skype > Preferences > Privacy and change the privacy settings to allow calls to your Online Number from Only people in my contact list
Wait approximately 5 minutes then open the privacy settings once more and change the setting back to Anyone.

More than One Skype Online Number

I have a US online number and wanted to know if I can set up an Australian online number on the same skype account?

geleotec wrote:
I have a US online number and wanted to know if I can set up an Australian online number on the same skype account?
Yes, you can add an Australian Online Number to your Skype account. You can add up to 10 Online Numbers on a single Skype account. I have numbers from the USA and Australia, along with two other places (Mexico and the UK).
Note that if you want to handle calls to the Australian number differently than calls to your US number (i.e., use different settings if forwarding calls from each Online Number), you would want to establish a second Skype account and put the Australian number there. Otherwise, if you are happy to use the same call-forwarding settings for both numbers, you can do that with your existing account. Just log into your account on the Skype web site, go to the section for Skype (Online) Numbers, and purchase the Australian number.
For Australia, numbers are available for Canberra, the mainland state capitals, and other areas outside the capitals of the 3 eastern states (Queensland, New South Wales, and Victoria). Numbers are currently unavailable for Tasmania, the Northern Territory, and other areas outside Adelaide in South Australia and Perth in Western Australia. Numbers would be considered landline numbers, and use the landline area codes for those locations - 03 xxxx xxxx in Melbourne, 02 xxxx xxxx in Sydney, etc.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Skype Premium Online Number

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