Skype premium problems

Hello. i just enrolled for the skype premium one month free trial. i was charged US$1 for the subscription and received a confirmation number. I have tried to make several calls with no success.

hi,
It is because you tried to call numbers not included in this subscription.
You can call to:
Argentina
Australia
Austria
Belgium
Canada - (incl. mobiles)
Chile
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Guam
Hong Kong SAR - (incl. mobiles)
Hungary
Ireland, Republic of
Israel
Italy
Japan
Korea
Luxembourg
Malaysia
Netherlands
New Zealand
Norway
Poland
Portugal
Puerto Rico
Russia - St Petersburg
Russia - Moscow
Singapore - (incl. mobiles)
Slovakia
Spain
Sweden
Switzerland
Taiwan
Thailand - (incl. mobiles)
United Kingdom
United States - (incl. mobiles)
Venezuela
For other destinations you need a Skype Credit (or a different subscription).
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Similar Messages

Problem purchasing Skype premium

I am having serious difficulties purchasing Skype premium.
Following my participation in an academic congress in China last year, my Skype account has accidently become associated with Skype's Chinese partner Tom Online. When I now try to purchase Skype Premium from skype.com, I am redirected to Tom Online's Chinese website.
I initially thought that I could resolve the issue by contacting Skype's customer service, but this appears not to be the case. The advice that I have been given is that I should contact Tom Online in order to address the issue, or register an new Skype account. The replies that I have receieved from Skype's customer service are generally rather incoherent, each time written by a different person and often a cut & paste of pre-written text that is only tangentially relevant to the problem.
Might there any way for me, as a European business customer, to purchase Skype Premium without having to interact with Skype's Chinese partner or registering a new Skype account? If so, I would be most grateful.

Hello Ashraf,
I would first recommend checking your call history here:
https://secure.skype.com/account/usage
If call history shows that destination was recognized as Israel landline number then customer service will need to investigate why subscription didn't cover it.
You can file a support ticket through customer service as shown here: https://support.skype.com/faq/FA1170
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Skype Premium

Hi all,
i have a problem with my skype premium account. When i bought premium acc., i have chosen free calling to Germany. I paid all what i must and now i cant make a call for my Germany members. Please help me with that. Thanks for answer.
Vera Roegels

veraroegelsova wrote:
Please keep helping. Thanks
Please contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype premium wants me to pay for calls yet I have...

I signed up for Skype premium with a annual plan paid in full. Yet it wants me to pay for calls. Can you assist or contact me at 413.770.1812 to change subscription.

What would you do for transportation if you drove your car into a tree and had to wait while it was fixed? You'd need to rent, borrow or buy another car, no? The same applies to your phone. This is not Apple's problem; if the service center does not have replacements in stock for immediate swap-out, then it's up to you to provide a backup device or do without.
If you're in a country where Apple provides direct service for iPhones, you may be able to call Apple support and arrange for advance replacement, where they send you the replacement phone and then you send back the old one. Apple offers such service in several countries, though you have to pay an extra fee for the service. If not, then you'll just have to wait for the service center to get in the replacement, and will have to arrange an alternative to use during that time.
Regars.

Skype Premium with Unlimited Calls

I have Skype Premium active but I can't find the country where I can get unlimited calls. Is there a way for this to be listed on Skype website or the Skype desktop client?

I did not disclose the e-mail address, because I made the corresponding reclamation and a proposal and they promised to publish a customer service e-mail address himself.
However, one of the more complicated option is still available
How can I contact Skype Customer Service?
Skype offers help and support through e-mail - follow the steps below to submit your support request to us by email:
Go to the Support request page.
Select the topic you need help with and the problem you are experiencing. Some information that might help with your problem is displayed.
If you still feel that the information doesn’t help, click Continue support request.
Select your contact method.
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.

Upgrading to Skype Premium

Hi,
I just paid for the upgrade to "premium" but am not sure how I go about loading the new software, is there a process that I need to follow? My order details are as follows:
Product name: Skype Premium
Order reference: [removed for privacy]

Hi Chris,
It seems there has been a problem with your latest purchase, your Skype Premium didn't come with Unlimited US&Canada.
You have purchased:
Skype Premium 10-way, 12 months $53.930
Unlimited US & Canada 12 months $30.050
https://secure.skype.com/account/purchase/history/orders
But if you are located in US then you should get
Skype Premium and Unlimited US&Canada for $53.930
Please get in touch with customer service and they will help you sort this out.
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

How do you cancel skype premium????

The process to cancel skype premium does not seem to work. I have tried it online, on a Mac and on a Windows computer. When you go to group video and click the "change my account settings" link, it says I don't have an internet connection. How do you think I was on the page to be able to even click the button? I find it interesting that you can sign up for it very easily but cancelling does not work. I also find it interesting that there is apparently no way to contact anyone at skype to report this as a problem or cancel it. HOW DO I CANCEL SKYPE PREMIUM?????

maharoberts wrote:
HOW DO I CANCEL SKYPE PREMIUM?????
Please file with Customer Support who will do it for you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

I am Not able to use Skype premium

Hi guy
I bought the monthly Skype premium credit . Which I bought last week but still I am not able use . Is that any one from Skype that can help me plz . Fix my problem

I have just subscribed for a free monthly trial, gave my credit card number and everything, and the subscription has been authorised, but I still can't call phones. Can you help? Do I need to do something with the settings or what? Plz help me

Skype premium not allowing me to call

So I have a skype premium on my account and whenever I try to call an australian landline or mobile it always says I do not have any skype credit when I obviosly do because it says skype premium is active and its in my purchase histroy, Any help is appreciated.

Did you ever get a resolution to your problem? - I am having the same (can't disconnect from) trouble with skype wifi - and Skype support can't seem to understand my problem.
thanks,
Bill

Can't purchase Skype Premium, something went wrong...

I'm already a old style 'Skype Premium' user, with the old 'Skype Premium' features and unlimited calls to the US and Canada.
Other than that, I have a one month new 'Skype Premium' subscription that is still active.
Now I have credits in the accoun and I want to buy a 12 months new 'Skype Premium' for umlimted calls to over 50 countries, but it always gives me something went wrong error?
And where is the online chat support for 'Skype Premium' users? I just can't find it on the skype website at all.

So to answer my questions,
you'll need to click support first,
then either search or not search a topic for help, the heavily advertised "Live Chat" support is buried
in the bottom and with a different confusing name called "Get More Help",
Then you will be forced to search your problem again first,
click "Get More Help" again,
login,
then you will be asked to select a topic
Select issue
Problems huh? Take a seat and tell us about it.
Start by choosing a topic below.
Choose a help topic "
then you have the live chat support.
Bravo Skype, I can see why Skype can't make any progress and sold to MS and there's Viber coming in.
A company put the customer service to the last and least will not survive very long.

I have skype premium paid for and keep saying i ne...

Spoiler (Highlight to read)
exactly the subject. i have paid skype premium and it says i need skype premium. had for over a year and dont see why i should have to try and find someone to speak to to resolve.
exactly the subject. i have paid skype premium and it says i need skype premium. had for over a year and dont see why i should have to try and find someone to speak to to resolve.
Spoiler (Highlight to read)

never had this problem until about a month ago. sharing a scree with someone and a video window at the same time. says i need skype premium when i already have it

Just Purchased Skype Premium but want unlimited ca...

Hello,
I have just purchased Skype Premium and thought it was unlimited sms and calls to mobile however it is not - is this service available? And if so how to I 'upgrade' to it without having to pay a full subscription again?
Thank you so much for your help.
Cheri

Skype Premium works perfectly for thousands of users.
Please explain your problem in DETAIL.
You can't make a call to/within which country?
Landline or cellphone?
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Trying to set up Skype Premium, but can't access F...

Hi,
I'm getting just a little frustrated trying to get this sorted.
I've tried to buy Skype Premium, only to get to the card verification page and for it to say access denied. I've tried this on two computers now and it's the same. But when I look in my billings area of my account it says that 3 purchases for Skype Premium is pending.
I've tried to find the support to rectify this and get two out of the three subscriptions cancelled only to be sent round in circle as your 'Continue support request' button doesn't appear when using the support pages.
Please can someone get back to me ASAP on this.
Thanks
Solved!
Go to Solution.

as you are still having problems contacting support, you can also just send an email to [email protected] Just provide them as much relevant details possible, and use your registered email address when you contact them through that email address.
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

One year Skype Premium voucher from lenovo

Hi,
I received a one year free skype premium voucher from purchase of my laptop. After redeeming the voucher I never get the option of choosing the country of my choice for free unlimited calling. I looked everything but all i see is FREE US and CANADA. I already go free calling to US and Canada with my home phone. I would like to add germany instead.. help Please..

I have the same problem, System shows i have two subscriptions but I cannot redeem credit and makes calls even though I have 98 mins?

Was the Method of Collection for Skype Premium a S...

I have been a user of Skype since 2011, and have used it for single user to single user video conference calls only. In other words, I have never engaged in a group conference call, not ever.
Approximately 1.5 years ago, Skype repeatedly interfered with one of my single user to single user conference calls. A message was presented, and I'm paraphrasing... You must upgrade to Skype Premium to continue with this group call.
Group call. What group call? I had a client on the video conference, was embarrassed by the interruption, and agreed to pay to continue to keep the video conference going. Upon entering payment information, another window appeared, interfering yet further with my video conference. This second window required me to register for free long distance to a foreign country. As a matter of fact, I could NOT continue with the video conference until I acquiesced to the demand of the prompt. Reluctantly, I selected the UK plan.
Today, 22 May 2014, I was refunded the most recent charge on my credit card via Skype, and was told to contact customer support for an explanation. Yep, just as easy as getting President Obama on the phone.
After initiating chat support lasting for one hour, I was infomed that single user to single user video conferencing was, is now, and always will be FREE. I inquired as to the nature of the $120 per year charge for the past 1.5 years, and was told by Kristina G. the charges were for the UK calling plan. When I told her that I knew no one in the UK, nor did I ever place or need to place a call in the UK, she became rather annoyed.
I still don't know with certainty what happened, however here is my PERCEPTION [noun] the act or faculty of perceiving, or apprehending by means of the senses or of the mind; cognition; understanding.
Due to a system glitch or clear intent, Skype allegedly halted the FREE service of users making frequent single user to single user video calls, insisting that such users pay for Skype Premium to permit them to continue using the FREE service. This was allegedly done under the guise of enabling multi-user conference calls when no such calls were being made. To cover their tracks, Skype allegedly offered a free foreign calling plan to any/all users having registered for Skpe Premium.
Once caught in the act of alleged fraud, Skype refunded the most recent payment for Skype Premium, allegedly figuring that such a refund would thrill allegedly scammed users, and thereby prevent inquiries into previous service paid for.
What I perceive is irrelevant. What you perceive after reading the transcript is all that is relevant. Did or did not Skpe engage in alleged fraudulent methods of collecting fees from people under the guise of alleged alternative service they would never use?
Due to 20,000 character limit, I'm unable to post the juicy transcript supporting this perception.

Norman,
All my software is updated the very day each new patch or update is released. Having a Ph.D. and a J.D. whilst teaching and conducting research at a major university, I am aware of the importance of updating systems and software.
Updates are most certainly not part of this problem.
Please let me pose a hypothetical scenario to you.
Let's presume you've purchased software you saw advertised on the internet wherein clear and unambiguous claims were made. Once you paid for and installed the software, you're greeted with a message indicating you must pay a 20-fold upgrade fee to use the features. You're facing a deadline. What do you do? The upgrade was not part of the advert for the product, yet you will not be permitted to use the product until you pay the fee.
This is the problem, and everyone knows it. Skype is in error here. They never presented me with the choice of paying for a long distance plan for a fee. Rather they demanded that I pay to upgrade to Skype Premium if I wished to continue with my << free >> single-Skype-user to single-Skype-user video conference. Once I paid the "ransom," they offered me a complimentary long distance plan however offered me no choice in selecting it.
Back where I earned my Ph.D., we call that extortion, and it's never legal.
Dr. Esq

Skype premium problems

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