Skype Premium unlimited USA & Canada duplicates my...

I have had an Unlimited World subscription for a number of years. When I upgraded to Skype Premium the charge included an Unlimited USA & Canada subscription that is redundant. was this a mistake? Why do I need to pay for a subscription that is a subset of the one I already have?

Hello,
Nope, you'r not, afaik.
Hth
On ne regarde pas l'avenir dans un rétroviseur !
IMac Intel Core i3 3.2 GHz - RAM 12 GB - OS 10.10.3
Skype 7.8.391
Logitech usb headset or Jabra 250 bt

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Skype premium unlimited call countries

I am in NZ can I select Israel for unlimited calls with skype premium and if so does this include the West Bank?

I did not disclose the e-mail address, because I made the corresponding reclamation and a proposal and they promised to publish a customer service e-mail address himself.
However, one of the more complicated option is still available
How can I contact Skype Customer Service?
Skype offers help and support through e-mail - follow the steps below to submit your support request to us by email:
Go to the Support request page.
Select the topic you need help with and the problem you are experiencing. Some information that might help with your problem is displayed.
If you still feel that the information doesn’t help, click Continue support request.
Select your contact method.
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.

I have a free trial of skype premium unlimited wor...

hello i,m living in mexico city and have the free trial skype premium but when try to call a landline, doesnt work. error say. add credit.
some one can help thanks

Hello,
It looks that the country you tried calling is not included into the offer. Please see the full offer description here: http://www.skype.com/intl/en/offers/skype-with-love/?intcmp=ch1-SkypeLove-main
Anna
Assinaturas / Skype Premium / Contacto com atendimento ao cliente da Skype /
Se a minha resposta foi útil, dá Kudos ↘. Obrigada! Eu posso não responder às mensagens privadas não solicitadas.
Si mi respuesta fue útil, dé Kudos ↘. Gracias! Puedo no responder los mensajes privados no solicitados.

Re: Skype Premium + Unlimited Calling / Skype Unli...

Then why is it that it's only on the final stage of the subscription registration page (payment) that i am being suggested:
Call mobiles as well with Skype Credit (recommended)
Reach mobiles around the world at great rates.
Add C$7.00 of Skype-credit (one-time purchase)
What is it doing on that page if that does not actually allow me to call an international mobile number?
How do i check if my number is one of those 'special, premium and non-geographic numbers' ???

dryht wrote:
Now that I have these two subscriptions am I correct in thinking that I can make unlimited calls to both landlines and mobile numbers?
Hello,
No. Your Premium Plan has the same coverage as your "Unlimited Russia Cities" Plan.
If you would like to cancel one of the Plans please file here:
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Re: Skype Premium unlimited calls to 50 countries ...

Hi I wants call to India pl till me

Sukwinder wrote:
Hi I wants call to India pl till me
Hello
You've been flagged on 2 counts:
1. Attempting to use the thread of another user with your own unrelated issue and
2. Posting multiple duplicates which have been removed.
Both these infringements will delay a response. Avoid both in future please.
Your Subscription does not include calls to India.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Cancel Skype Premium Unlimited World

Hello - I am trying (for the last hour) to find the way to cancel the Free Trails I signed up for last Feb 27th, before they come due in a few days. I have followed 2 sets of directions, but the teh words I am to click on never appear. Can you advise please?
Thanks very much.
Solved!
Go to Solution.

Hi Same Problem with me i am not able to cancel my one month free trial , Though i am just activated 3 day back , SKYPE is relly not doing good with this .
Please have this cancel buttons and other option very well and easily sptable , Stop making business by troubling people and making them fool.
Now please advice me where i will get this cancel supscription button for Unlimited World.
And if this will not happen on time i will make sure i will publish this everywhere how you are making fool of innocent people and i will also never use Skype in futuer.

Unlimited usa and canada for 2.99 a month on a yea...

I am trying to get a friend the plan that I have ( unlimited usa/canada yearly subscription for 2.99usd amonth. Maybe I am granfathered in, but all I see is the premium subcription is the only way to get it, and its more like 4.99usd a month. Can one still get the usa/canada unlimited without going on the premium plan?? Thanks
Solved!
Go to Solution.

bowman wrote:
1. I am in Mexico on vacation for a couple of months.
2. maybe thats why it will not show the Unlimited US and Canada subscription.
3. What can I do?
Hello,
1. Yes. I can see that you are accessing the internet from Puerto Vallarta.
2. Yes it is.
3. Tell me what you want to achieve.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Premium Fail

Ok So i recently got skype premium with the belief that I would have video group call feature...well I did but now I dont' Apparently when I bought the premium you left out that there was a 10 hr limit on my video group calls. I didnt buy the premium for you guys to limit the features i paid extra for. Thats BS! No where was it stated on your skype premium description did it say there was a limit on a feature i paid extra for. Fix it or I will cancel my subscription. It is essential that I have unlimited video call because my profession requires it. So either fix it or I want my money back. Thanks

CDSJr wrote:
1. For some reason Skype never bills my Skype credit, only my credit card.
Hello
1. I can see from your account that you have an Unlimited USA & Canada Subscription, a Skype Number and Skype2Go. These recurring Subscription payments are charged to your credit card. You can change your payment method election at your account page.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Just Purchased Skype Premium but want unlimited ca...

Hello,
I have just purchased Skype Premium and thought it was unlimited sms and calls to mobile however it is not - is this service available? And if so how to I 'upgrade' to it without having to pay a full subscription again?
Thank you so much for your help.
Cheri

Skype Premium works perfectly for thousands of users.
Please explain your problem in DETAIL.
You can't make a call to/within which country?
Landline or cellphone?
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unlimited calls to India Skype premium 12 months s...

Hi my wife using skype premium yearly subscription to call India. It will expire jan 2015. On current list of countries to call unlimited on premium subscription does not include India. If I renew her subscription before jan 2015 will she still can make unlimited calls to India.

MJBangalore wrote:
I brought the premium pack without looking at the countries as I knew India was included before. Is there any way I can get a refund?
Hello and welcome to the Skype Community!
Subscriptions aren't refundable
Your account shows that your Subscription is monthly. If you cancel it you won't have the recurring charge applied at the end of your monthly billing cycle.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Premium, but haven't got my unlimited calls ...

Hi,
Yesterday I bought my Skype Premium, but unfortunetly I did not receive my unlimited calls to phone numbers in The Netherlands..
Any Ideas on how I get this activated?
- Ricardo

Hello,
Have you tried to call to the Netherlands? If so, which error message are you receiving? Bear in mind that only calls to Dutch LANDLINES are included in your Plan (not cell phones).
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype premium making free calls to the USA

Hello everybody
I have skype premium for a month offered by Skype, and I'm wondering why am I being able to call to USA's mobiles for free. I checked on my skype account, and not a cent in being charged, although I can not call to anywhere else in the world. If I don't have any skype credits, is there any way they are charging me for those calls to the USA??
Does skype premium have that thing that I can call for free to a country I choose?? I may have chosen USA and I don't remember maybe??
I keep looking on my Account witch country I've chosen for free calls, but I can't find it..
Thank you all
Marina

Hello Marina,
The offer includes an Unlimited World subscription, which covers landlines in around 40 countries, and mobiles in some countries too. Please see the full list of included destinations here: http://www.skype.com/intl/en/offers/skype-with-love/?intcmp=ch1-SkypeLove-main
Anna
Assinaturas / Skype Premium / Contacto com atendimento ao cliente da Skype /
Se a minha resposta foi útil, dá Kudos ↘. Obrigada! Eu posso não responder às mensagens privadas não solicitadas.
Si mi respuesta fue útil, dé Kudos ↘. Gracias! Puedo no responder los mensajes privados no solicitados.

Skype premium and 'reward' of Unlimited World subs...

Reward for existing Skype Premium Subscribers?
When I saw the May 2014 email about Premium changing and premium subscribers being 'rewarded', I thought it was great because we have family outside of the USA but the way this has been handled was not the best and now we have a mess with my account and support doesn't seem equipped to help. Here is my history...
Watched my Paypal Charged for the Unlimited World - (a charge that I did not request)
My account has been in a state since 14 May myself - I saw a charge as it was applied to my Paypal account, it was for the unlimited world subscription that I did not purchase. I immediately contacted skype and Skype Support offered to refund that money and the switch to Unlimited World would happen soon after without any charges.
Endless Support Conversations
Now, I have been having chat's and exchanging emails with Skype because I was told:
1. I would automatically be switched to Unlimited World (as noted above) but this did not happen
2. Then, I was told I would NOT be switched until Renewal. (support provided a link that explained this)0
3. Then, I was told I would and already had been switched to unlimited world - which is not true
4. Puchase History Descrepency - I've provided details that my Skype Purchase History shows fewer transactions than my Paypal account (as in charges and refunds from Skype). Skype history shows a refund only, Paypal shows a charge and a refund on the same day!
The Support discussions are difficult:
1. Partly because the english used is volumous but hard to understand (ESL, I have to think)
2. Partly because each person seems to assure me things either are fixed (unsatisfactorily) or will be fixed (satisfactorily) - and this issue has not been resolved.
3. Partly because each person doesn't seem to have a complete picture of the problem I have been describing.
Each time, we seem to discuss some smaller details instead of the real issue.
I've been using skype for over 10 years now and the change since Microsoft has taken over is very strange on the support side.
Has anyone else had such problems or noticed such a change with Skype (which used to be somewhat hip and cool)?
L
Skype user from nearly the beginning! Loved the early Skype, challenges and all. (Have been a member of nearly all versions of Skype forums over the years but history has been forgotten.)

I believe the objective and query of my communications both here and with both Skype Support Live Chat and Skype Support by email has been clear from the beginning - I have been asking "when" the Skype Unlimited World Calling would be added to my Skype Premium account as noted in the May 2014 email saying Premium subscriptions would be rewarded - Noting that I had made a call to Spain and saw my credit being deducted when I expected the Unlimited World Subscription might have been applied (which I thought was a great reward).
Overall, I don't think this is a terribly difficult issue, at least not until I got involved with Skype's various support representatves. Here is a brief summary, chronologically (summarised because there have been more the 5 exchanges with Support so far):
1. When? - Looking for a time when the Unlimited World Calling would be applied to my account.
2. Charge/Refund? - Asking that an unrequested charge against my account be explained and then accepting the offer of Skype support to refund that money and being told the Unlimited World Calling would be applied to my account in some time.
3. Support says 'Resvoled' - Looking for the Unlimited World Calling some time later, being told that it HAS been applied when it was not.
4. Please Verify - Asking for Support to check my account to verify that the Unlimited World Calling WAS actually applied to my account because I could not see it.
5. Descrepency - I then pointed out to Skype Support that I now see a descrepency between what I see on my Skype Purchase History vs. my Paypal Charge/Refund history.
All of the above is in the interest of the conversion from my current Preimium with a single country subscription to the Unlimited World Calling subscription.
Below is the response to my last query (that covered both 4 and 5 above) but I maintained that my over arching goal was as I stated at the top of this post (yet again):
We appreciate your response.
We understand that you are confused about the charges that you got last December 17, 2013 for the Skype premium subscription for £41.262 and another charged last may14, 2014 for the Unlimited World 12 months with the same cost.
Here is the explanation about that.
The Skype premium that you have purchased last December 17, 2014 is a bundled subscription. Meaning aside from the group video calling feature, it also have the Unlimited World 12 months that you can use to call other countries for the amount of £41.262 instead of £86.76.
However, Group Video Calling is now free and Group Video Calling is the main feature of Skype Premium. Skype replace your calling subscription that was bundled to your Skype premium with Unlimited World 12 months. That is why it has the same price as your old Skype Premium subscription.
Also the charged for the Unlimited World 12 months has been refunded already last May 14, 2014.
We do apologize for the confusion this has cause you.
We hope that this information clarified your questions.
Best regards,
Skype Customer Service
In my work, I communicate successfully by email with multinational global companies, both senior and middle management, on a daliy basis so I don't believe I am being unclear in my communications (experience would say I don't have a problem communicating).
Can anyone else see that the responses are dealing with individual details instead of the real issue?
Should I respond to the email above AGAIN trying to explain that this does NOT resolve my issue?
I'm slowly being frustrated into submission and then cancelling... all the experience here is just too painful. (I dread checking my emails from skype now...really not enjoying this.)
L
Skype user from nearly the beginning! Loved the early Skype, challenges and all. (Have been a member of nearly all versions of Skype forums over the years but history has been forgotten.)

Skype Premium with Unlimited World

I have a Skype Premium account with Unlimited World.
I received an email like many others detailing the changes to Skype Premium, and that I would continue to receive my Unlimited World subscription.
However since receiving that email, I have no Unlimited World subscription listed in my account, and I am not able to make calls.
A chat with online support said they were aware of the issue and were rolling it out to users accounts in phases to prevent "server crashes and overloads".
True or not?
I am also due to be billed on my account for £7.46 on December 25th, but apparently Skypes billing cycle is 8 months and I won't actually be changed anything.
Again, true or not?

Same here. I was paying/subscribing an unlimited country previously. I received the free upgrade to Unlimited World as well. But right now, I can't even make phone calls to the numbers in my previous unlimited country. I got 'insufficient credit'. message.
This is what I get when I checked my Purchase History...
Anybody knows what I should do?
And, is there a way to 'talk' to Skype support via online?
Thanks.....

Skype Premium with Unlimited Calls

I have Skype Premium active but I can't find the country where I can get unlimited calls. Is there a way for this to be listed on Skype website or the Skype desktop client?

I did not disclose the e-mail address, because I made the corresponding reclamation and a proposal and they promised to publish a customer service e-mail address himself.
However, one of the more complicated option is still available
How can I contact Skype Customer Service?
Skype offers help and support through e-mail - follow the steps below to submit your support request to us by email:
Go to the Support request page.
Select the topic you need help with and the problem you are experiencing. Some information that might help with your problem is displayed.
If you still feel that the information doesn’t help, click Continue support request.
Select your contact method.
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.

Skype Premium unlimited USA & Canada duplicates my...

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