Skype Premium user access

Hi, I am looking to upgrade to Premium for Mac but am curious about how other call participants with Skype Free are able to use my Premium Features.
Can I, the Skype Premium User, allow other call participants with Skype Free to share their screens, or can I only share my screen?
Can I, the Skype Premium user, allow other Skype Free call participants to use my HD webcam(bought through Skype) in group video chatting with me and other callers?
In regards to the two questions above, do all call participants need a Mac to enable Premium features if I am using a Mac?
Does Skype premium require different software than Skype Free? If so, how does it differ from Skype Free software in terms of capabilities and features?
Thanks!

Yes I have the same question:
Can I, the Skype Premium User, allow other call participants with Skype Free to share their screens, or can I only share my screen?

Similar Messages

Can't purchase Skype Premium, something went wrong...

I'm already a old style 'Skype Premium' user, with the old 'Skype Premium' features and unlimited calls to the US and Canada.
Other than that, I have a one month new 'Skype Premium' subscription that is still active.
Now I have credits in the accoun and I want to buy a 12 months new 'Skype Premium' for umlimted calls to over 50 countries, but it always gives me something went wrong error?
And where is the online chat support for 'Skype Premium' users? I just can't find it on the skype website at all.

So to answer my questions,
you'll need to click support first,
then either search or not search a topic for help, the heavily advertised "Live Chat" support is buried
in the bottom and with a different confusing name called "Get More Help",
Then you will be forced to search your problem again first,
click "Get More Help" again,
login,
then you will be asked to select a topic
Select issue
Problems huh? Take a seat and tell us about it.
Start by choosing a topic below.
Choose a help topic "
then you have the live chat support.
Bravo Skype, I can see why Skype can't make any progress and sold to MS and there's Viber coming in.
A company put the customer service to the last and least will not survive very long.

Hi Trying to download CS5 Design Premium. We have a copy on the Mac and want to put a second copy on the Macbook pro. Can download the file but when it is clicked the file give an error message "User access denied" and dumps the download. So hence I do no

Hi Trying to download CS5 Design Premium. We have a copy on the Mac and want to put a second copy on the Macbook pro. Can download the file but when it is clicked the file give an error message "User access denied" and dumps the download. So hence I do not get an installation screen or a chance to enter the Licence no.

Use another browser.
Mylenium

Preventing Skype Users Accessing a Toll Free Numbe...

Is it possible to request from Skype to block Skype users from dialing a specific Toll Free Number?
I work for a Teleconferencing Company and it seems like Fraudsters are using Skype to dial a Toll Free Number of ours and continually attempt to commit toll fraud on our bridges.
Because it is free to call Toll Free numbers it is allowing these people to make infinite amount of calls to try and hack our system.
So the alternate question, are Skype callers identified to telecommunications carriers and therefore can I have my Telco block Skype calls to my toll free numbers?

Hi, David_ray, and welcome to the Community,
"Toll Free" numbers in Australia may not be included in your subscription; Skype Customer Service can clarify this.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are a few more notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Trying to set up Skype Premium, but can't access F...

Hi,
I'm getting just a little frustrated trying to get this sorted.
I've tried to buy Skype Premium, only to get to the card verification page and for it to say access denied. I've tried this on two computers now and it's the same. But when I look in my billings area of my account it says that 3 purchases for Skype Premium is pending.
I've tried to find the support to rectify this and get two out of the three subscriptions cancelled only to be sent round in circle as your 'Continue support request' button doesn't appear when using the support pages.
Please can someone get back to me ASAP on this.
Thanks
Solved!
Go to Solution.

as you are still having problems contacting support, you can also just send an email to [email protected] Just provide them as much relevant details possible, and use your registered email address when you contact them through that email address.
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Changes to Skype Premium for existing users

I'm confused about what my former Skype Premium package now includes following an email from Skype. I had noticed that from 1st May I was no longer getting free calls to Canada as was previously the case but the latest communication from Skype isn't clear. It states:
"Group video calling is now free. But as a big thanks for being a Premium subscriber, we're giving you calling to countries around the world at no extra cost. That means you'll get all the perks of Premium, plus unlimited1 calls to phones in over 60 countries/regions — all for the same rate you're paying now."
So does that mean I get free calls to the 60 countries listed or not? I'm primarily interested in free or low cost calls to Canada and if these aren't on offer what benefits am I getting from the new Premium?

I've now had another email from Skype which tells me I have subscribed to a new package and upon checking it is unlimited world calling, so that seems to clarify matters, although I was still charged for calls earlier in May...

Is skype Premium and Business the same thing?

Is skype Premium and Business the same thing?

In short no. Skype for business is the same as standard Skype except it has an msi installer so that you can deploy it with a pre defined setup throughout your organisation. Also you can have Skype Manager, which lets you create users and allocate credit, online numbers and other features directly to your staff. There is no monthly cost for this. Skype Premium is a monthly subscription (£5.99 per month) that gives you access to additional features like, Group Video Calling, Group Screen Sharing and An Unlimited Country Call Plan. If you have any more questions or need further clarification please get in touch.
Feel free to contact us on Skype ID: tetra4comms
or type 'Tetra4 Skype' in your search engine.
Tetra4 - Putting Skype to Work.
www.tetra4.com

Live Support for Skype Premium

I have the above, but can not access Live Support. Is there an email or other way to reach them?

k_bharat wrote:
It says live chat support for skype premium, no where to look too.
See my address bar below.
If you are an eligible user you will see an option to request live chat support.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Premium for one account within Skype for Bus...

Hi!
Can I purchase Skype Premium for one account (not the administrator) within my Skype Business account?

Hi, ridgelineeng, and welcome to the Community,
Depending upon the additional features you wish to have the particular user to have access to, and where your account is located, you could do this one of two ways:
Add enough credit to the "child" account so the user can purchase a Premium subscription; or
If Video is the only feature you need, here is a screen shot of where to find and to add that feature:
Please note, if the Skype Manager account is in the United States and has accepted US.. Terms of Service, then the members are not permitted to purchase any products themselves. They can only request available products from the administrator, and Skype Premium is not currently available.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Problem purchasing Skype premium

I am having serious difficulties purchasing Skype premium.
Following my participation in an academic congress in China last year, my Skype account has accidently become associated with Skype's Chinese partner Tom Online. When I now try to purchase Skype Premium from skype.com, I am redirected to Tom Online's Chinese website.
I initially thought that I could resolve the issue by contacting Skype's customer service, but this appears not to be the case. The advice that I have been given is that I should contact Tom Online in order to address the issue, or register an new Skype account. The replies that I have receieved from Skype's customer service are generally rather incoherent, each time written by a different person and often a cut & paste of pre-written text that is only tangentially relevant to the problem.
Might there any way for me, as a European business customer, to purchase Skype Premium without having to interact with Skype's Chinese partner or registering a new Skype account? If so, I would be most grateful.

Hello Ashraf,
I would first recommend checking your call history here:
https://secure.skype.com/account/usage
If call history shows that destination was recognized as Israel landline number then customer service will need to investigate why subscription didn't cover it.
You can file a support ticket through customer service as shown here: https://support.skype.com/faq/FA1170
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

How to cancel Skype premium via cell phone?

How do you delete skype premium using a cell phone?
Solved!
Go to Solution.

By deleting Skype premium I guess you mean cancelling the Premium subscription? The Skype clients I use generally have an account section which links you to the web allowing you to access your account. If the client you are using lacks that functionality, you should still be able to log onto Skype.com using the browser on your phone to cancel your subscription.
https://support.skype.com/en/faq/FA1881

Unable to Cancel Skype Premium Subscrption

Hi, I am unable to cancel Skype Premium subscription. When I go to Group Video->Change Subscription Settings-> It returns page cannot be displayed page. I tried it 3 different systems, but same message. Please help. Regards.

Hi,
Due to technical difficulties some users are not able to cancel Skype Premium, in such cases please contact customer service and they will help you resolve it: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Skype Premium with Unlimited World

I have a Skype Premium account with Unlimited World.
I received an email like many others detailing the changes to Skype Premium, and that I would continue to receive my Unlimited World subscription.
However since receiving that email, I have no Unlimited World subscription listed in my account, and I am not able to make calls.
A chat with online support said they were aware of the issue and were rolling it out to users accounts in phases to prevent "server crashes and overloads".
True or not?
I am also due to be billed on my account for £7.46 on December 25th, but apparently Skypes billing cycle is 8 months and I won't actually be changed anything.
Again, true or not?

Same here. I was paying/subscribing an unlimited country previously. I received the free upgrade to Unlimited World as well. But right now, I can't even make phone calls to the numbers in my previous unlimited country. I got 'insufficient credit'. message.
This is what I get when I checked my Purchase History...
Anybody knows what I should do?
And, is there a way to 'talk' to Skype support via online?
Thanks.....

Skype premium with unlimited world account but cal...

I've been subscribed to Skype premium with unlimited world for a long time now, then just got an email a few days ago, saying I got a free upgrade, and now I can't make any calls - tells me I have to 'buy credit' every time I try making any call I used to make included in my package... What happened?? I'm very frustrated.

I am Premium subscriber and received the email saying free world access but when I try to ring Italy it asks for a payment. Do I have to activate something? Any help would be appreciated

Some thing is wrong with my skype premium.

I just bought skype premium and the promotion promised unlimited calls to the US and Canada, but when I try to make a call it says connecting and then disconects and tries to sell me skype credit. Other than the calls to the US there was no reason to upgrade to Premium for me. Also does skype seriously not have actual tech support.

temmerman7 wrote:
I lost my skype pictogram
On my skype premium i have about 9,5 euro.
Please recouver the old situation.
Hi,
Since you managed to sign in with the right account to this forum please open Skype client on your computer and sign out. Then sign in again with the exact username you used for this forum.
Note: Make sure you have the latest Skype from: www.skype.com/go/downloading
If you can't for some reason sign in with the correct account then please try to provide more information, like are you getting any errors? Did you manage to sign out?
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Skype Premium user access

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