Skype premium vs unlimited world

I already have a subscription for "Unlimited World". What additional features do I get to go to "Premium" and what is the additional cost?
thanks

Hi,
https://support.skype.com/en/faq/FA10868/What-is-Skype-Premium ?
http://www.skype.com/intl/en/business/group-video/?intcmp=CS-Upsell-FA10868
Hth
On ne regarde pas l'avenir dans un rétroviseur !
IMac Intel Core i3 3.2 GHz - RAM 12 GB - OS 10.10.3
Skype 7.8.391
Logitech usb headset or Jabra 250 bt

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Skype premium with unlimited world account but cal...

I've been subscribed to Skype premium with unlimited world for a long time now, then just got an email a few days ago, saying I got a free upgrade, and now I can't make any calls - tells me I have to 'buy credit' every time I try making any call I used to make included in my package... What happened?? I'm very frustrated.

I am Premium subscriber and received the email saying free world access but when I try to ring Italy it asks for a payment. Do I have to activate something? Any help would be appreciated

Skype Premium with Unlimited World

I have a Skype Premium account with Unlimited World.
I received an email like many others detailing the changes to Skype Premium, and that I would continue to receive my Unlimited World subscription.
However since receiving that email, I have no Unlimited World subscription listed in my account, and I am not able to make calls.
A chat with online support said they were aware of the issue and were rolling it out to users accounts in phases to prevent "server crashes and overloads".
True or not?
I am also due to be billed on my account for £7.46 on December 25th, but apparently Skypes billing cycle is 8 months and I won't actually be changed anything.
Again, true or not?

Same here. I was paying/subscribing an unlimited country previously. I received the free upgrade to Unlimited World as well. But right now, I can't even make phone calls to the numbers in my previous unlimited country. I got 'insufficient credit'. message.
This is what I get when I checked my Purchase History...
Anybody knows what I should do?
And, is there a way to 'talk' to Skype support via online?
Thanks.....

Re: Skype Premium and Unlimited World subscription

I HAVE A SKYPE PREMIUM ACCOUNT. BUT I WANT TO CONVERT IT INTO UNLIMITED WORLD SUBSCRIPTION. CAN I USE MY REMAINING CREDIT FROM SKYPE PREMIUM TO TRANSFER INTO UNLIMITED WORLD CALL SUBSCRIPTION. PLEASE LET ME KNOW AS I WANT TO DISSCONTINUE MY SKYPE PREMIUM AND SHIFT OVER. PLEASE HELP!!!!

Hi,
Please note that Skype subscriptions are recurring by default.
This means that, unless you cancel your payment agreement, the system will automatically charge you to renew it.
I checked your account and can confirm that your subscription is still set to recur automatically. You do not have to take any action on your end if you still wish to continue using it.
Hope this helps.
Rod
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Do I need Premium with Unlimited World if I only c...

I use my skype account to call the Philippines (a landline) but this country is not included in the list associated with Unlimited World, so I purchase credits to pay for calls. Is there any other reason I need to keep my premium subscription, if all I want to do is continue to call the Philippines (with a few other US based skype colleagues).

you can visit the link pasted below, then enter Philippines in the search box, then check the results if the rates/offers there would satisfy your requirements -
http://www.skype.com/en/rates/
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Skype Premium with Unlimited Calls

I have Skype Premium active but I can't find the country where I can get unlimited calls. Is there a way for this to be listed on Skype website or the Skype desktop client?

I did not disclose the e-mail address, because I made the corresponding reclamation and a proposal and they promised to publish a customer service e-mail address himself.
However, one of the more complicated option is still available
How can I contact Skype Customer Service?
Skype offers help and support through e-mail - follow the steps below to submit your support request to us by email:
Go to the Support request page.
Select the topic you need help with and the problem you are experiencing. Some information that might help with your problem is displayed.
If you still feel that the information doesn’t help, click Continue support request.
Select your contact method.
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.

Skype Number and Unlimited World

Hi Everyone,
Hoping someone could give me some direction. I was trying to get some skype help and this is the closest thing I could find. I currently have a U.S skype number. If I switch to unlimited world subcription, will my number change? Is it free for other people to call that number?

Hi, Gita_Chavda, and welcome to the Community,
If I switch to unlimited world subcription, will my number change?
No; a Skype Number subscription is a stand-alone subscription; in other words, it is not tied or bundled to other subscriptions.
Is it free for other people to call that number?
To clarify, a Skype Number is a fixed line or land line number. Therefore, calls to the number will not incur toll charges if the number is in the caller's "local" calling range. Otherwise, the caller should expect to incur toll charges.
Regards,
Elaine
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Skype premium and 'reward' of Unlimited World subs...

Reward for existing Skype Premium Subscribers?
When I saw the May 2014 email about Premium changing and premium subscribers being 'rewarded', I thought it was great because we have family outside of the USA but the way this has been handled was not the best and now we have a mess with my account and support doesn't seem equipped to help. Here is my history...
Watched my Paypal Charged for the Unlimited World - (a charge that I did not request)
My account has been in a state since 14 May myself - I saw a charge as it was applied to my Paypal account, it was for the unlimited world subscription that I did not purchase. I immediately contacted skype and Skype Support offered to refund that money and the switch to Unlimited World would happen soon after without any charges.
Endless Support Conversations
Now, I have been having chat's and exchanging emails with Skype because I was told:
1. I would automatically be switched to Unlimited World (as noted above) but this did not happen
2. Then, I was told I would NOT be switched until Renewal. (support provided a link that explained this)0
3. Then, I was told I would and already had been switched to unlimited world - which is not true
4. Puchase History Descrepency - I've provided details that my Skype Purchase History shows fewer transactions than my Paypal account (as in charges and refunds from Skype). Skype history shows a refund only, Paypal shows a charge and a refund on the same day!
The Support discussions are difficult:
1. Partly because the english used is volumous but hard to understand (ESL, I have to think)
2. Partly because each person seems to assure me things either are fixed (unsatisfactorily) or will be fixed (satisfactorily) - and this issue has not been resolved.
3. Partly because each person doesn't seem to have a complete picture of the problem I have been describing.
Each time, we seem to discuss some smaller details instead of the real issue.
I've been using skype for over 10 years now and the change since Microsoft has taken over is very strange on the support side.
Has anyone else had such problems or noticed such a change with Skype (which used to be somewhat hip and cool)?
L
Skype user from nearly the beginning! Loved the early Skype, challenges and all. (Have been a member of nearly all versions of Skype forums over the years but history has been forgotten.)

I believe the objective and query of my communications both here and with both Skype Support Live Chat and Skype Support by email has been clear from the beginning - I have been asking "when" the Skype Unlimited World Calling would be added to my Skype Premium account as noted in the May 2014 email saying Premium subscriptions would be rewarded - Noting that I had made a call to Spain and saw my credit being deducted when I expected the Unlimited World Subscription might have been applied (which I thought was a great reward).
Overall, I don't think this is a terribly difficult issue, at least not until I got involved with Skype's various support representatves. Here is a brief summary, chronologically (summarised because there have been more the 5 exchanges with Support so far):
1. When? - Looking for a time when the Unlimited World Calling would be applied to my account.
2. Charge/Refund? - Asking that an unrequested charge against my account be explained and then accepting the offer of Skype support to refund that money and being told the Unlimited World Calling would be applied to my account in some time.
3. Support says 'Resvoled' - Looking for the Unlimited World Calling some time later, being told that it HAS been applied when it was not.
4. Please Verify - Asking for Support to check my account to verify that the Unlimited World Calling WAS actually applied to my account because I could not see it.
5. Descrepency - I then pointed out to Skype Support that I now see a descrepency between what I see on my Skype Purchase History vs. my Paypal Charge/Refund history.
All of the above is in the interest of the conversion from my current Preimium with a single country subscription to the Unlimited World Calling subscription.
Below is the response to my last query (that covered both 4 and 5 above) but I maintained that my over arching goal was as I stated at the top of this post (yet again):
We appreciate your response.
We understand that you are confused about the charges that you got last December 17, 2013 for the Skype premium subscription for £41.262 and another charged last may14, 2014 for the Unlimited World 12 months with the same cost.
Here is the explanation about that.
The Skype premium that you have purchased last December 17, 2014 is a bundled subscription. Meaning aside from the group video calling feature, it also have the Unlimited World 12 months that you can use to call other countries for the amount of £41.262 instead of £86.76.
However, Group Video Calling is now free and Group Video Calling is the main feature of Skype Premium. Skype replace your calling subscription that was bundled to your Skype premium with Unlimited World 12 months. That is why it has the same price as your old Skype Premium subscription.
Also the charged for the Unlimited World 12 months has been refunded already last May 14, 2014.
We do apologize for the confusion this has cause you.
We hope that this information clarified your questions.
Best regards,
Skype Customer Service
In my work, I communicate successfully by email with multinational global companies, both senior and middle management, on a daliy basis so I don't believe I am being unclear in my communications (experience would say I don't have a problem communicating).
Can anyone else see that the responses are dealing with individual details instead of the real issue?
Should I respond to the email above AGAIN trying to explain that this does NOT resolve my issue?
I'm slowly being frustrated into submission and then cancelling... all the experience here is just too painful. (I dread checking my emails from skype now...really not enjoying this.)
L
Skype user from nearly the beginning! Loved the early Skype, challenges and all. (Have been a member of nearly all versions of Skype forums over the years but history has been forgotten.)

Premium unlimited world subscription

I bought the skype premium with unlimited world, took my money and I cant even call Mexico. How can this be fixed?

Hi,
Mexico is not included in your offer.
Please see my answer: http://community.skype.com/t5/Subscriptions/Unlimited-world-settings/td-p/1406615
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Unlimited World - unable to call landlines (AUSTRA...

Hi,
Apologies for having to create a thread about this, however I'm unable to access the support page (keeps saying, "Error, please reload this page" when trying to select a category).
I have an active Premium with Unlimited World subscription (the free month offer), however I am unable to call any local landlines, it keeps saying "Not enough Skype credit."
I've read all the troubleshooting guides, saying to check you have an active subscription, etc etc... My account definitely shows an active Unlimited World subscription with unlimited minutes, and when looking through the Skype application it says I have 2 Active Subscriptions (assuming, Premium + Unlimited World).
Any help would be very appreciated.
Solved!
Go to Solution.

Are you calling domestic landlines (not business landlines)?
Are you using the correct dialstring? - +61 xxx xxx xxxx
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype premium active but unable to call

Hey Skype -
I'd love it if you all had a number or email address to contact for customer support. Digging through multiple levels of links to find a place to post a question is frustrating.
I purchased skype premium and it reads as active on my account, yet when I try to make calls to a phone number, it says that I have insufficient credit to make the call, which from my understanding shouldn't happen.
Any suggestions?

Currently your account has Skype Premium, but Unlimited US&Canada subscription is not attached to it.
Please contact customer service and they will investigate further:
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Upgrading to Skype Premium

Hi,
I just paid for the upgrade to "premium" but am not sure how I go about loading the new software, is there a process that I need to follow? My order details are as follows:
Product name: Skype Premium
Order reference: [removed for privacy]

Hi Chris,
It seems there has been a problem with your latest purchase, your Skype Premium didn't come with Unlimited US&Canada.
You have purchased:
Skype Premium 10-way, 12 months $53.930
Unlimited US & Canada 12 months $30.050
https://secure.skype.com/account/purchase/history/orders
But if you are located in US then you should get
Skype Premium and Unlimited US&Canada for $53.930
Please get in touch with customer service and they will help you sort this out.
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Skype Premium to specific country that is not in y...

Hi,
I am considering using skype premium for unlimited calling.
I am resident in the UK and I am continuously calling to Venezuela (+5 so my concern is that my country is not in the list for premium.
Is there a similar skype plan for unlimited calling to Venezuela?
Regards
jorge Enrique

No, you need to be in a country, and have a billing address in that country on your account, to use its store. You can try requesting that the item that you want to buy be added to the Danish store, but unless the rights-holder agrees to it then Apple won't be able to sell it there : http://www.apple.com/feedback/itunes.html

SKYPE PREMIUM CHARGES WHEN CALLING MOBILES

Hi,
I have skype premium with unlimited calls to mobiles and landlines phones to France.
However, I am still getting charged when calling cellphones (I am getting charged on my skype credit)
Here is my skype name: jonathan.quirin1
You guys claim that by getting skype premium I have unlimited calls (mobile and landlines) toward any of the country in the list.
Why am I still getting charged?

canadian_sam1 wrote:
I think that there is a connection charge fee for the operator , or some thing like that.
I have a same account from Canada to hungary and I get charged connection fee.
I know that wont help your problem but??
I wish there was a better help online from Skype.
regards
Sam
If Hungary is your selected country for telephone calling with Skype Premium, the subscription only covers calling to landline phones. Click on "Skype Premium" below and then expand the list of countries you can choose from when calling telephones. Only 4 countries have calling for both landline and mobile phones covered (USA, Canada, Hong Kong, Singapore).
You would need to either purchase Skype Credit or a country-specific subscription that also covers calling to mobile phones in that case (click on "Subscriptions" below to see the options for Hungary, or other countries). When using Skype Credit to pay for calls to telephones, there is a connection fee charged per call along with the per-minute rate. This is detailed on the "Pay As You Go" link below.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Cancel Skype Premium Unlimited World

Hello - I am trying (for the last hour) to find the way to cancel the Free Trails I signed up for last Feb 27th, before they come due in a few days. I have followed 2 sets of directions, but the teh words I am to click on never appear. Can you advise please?
Thanks very much.
Solved!
Go to Solution.

Hi Same Problem with me i am not able to cancel my one month free trial , Though i am just activated 3 day back , SKYPE is relly not doing good with this .
Please have this cancel buttons and other option very well and easily sptable , Stop making business by troubling people and making them fool.
Now please advice me where i will get this cancel supscription button for Unlimited World.
And if this will not happen on time i will make sure i will publish this everywhere how you are making fool of innocent people and i will also never use Skype in futuer.

Skype premium vs unlimited world

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