Skype Problems/iChat Problems
Hi everyone... my MacBook is relatively new and has worked fine. Just three weeks ago, Skype started giving me problems.
I can sign on and call people, they can see and hear me. However, I can't hear them (or it comes through really patchy) and their video is usually frozen. I've tried it with 5 others (including one who has a Macbook also) and concluded that the problem is on my end!
I've tried uninstalling and installing again and again, gotten help from the Skype team twice, and nothing is working! Any suggestions?
Also with the iChat, whenever I try to start a video chat with someone, there is always a "communication error" every time! What is the deal? Anyone else have this problem???
Thanks!
Hi msephton,
Thanks for the post and welcome to the forum.
Not sure what could be causing this but I can check the network side of things to make sure everything with your broadband connection is fine.
Please drop me an email to [email protected], include your BT account details. Can I also ask that you run a speed check via www.speedtester.bt.com.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
Similar Messages
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Hi everyone... my MacBook is relatively new and has worked fine. Just three weeks ago, Skype started giving me problems.
I can sign on and call people, they can see and hear me. However, I can't hear them (or it comes through really patchy) and their video is usually frozen. I've tried it with 5 others (including one who has a Macbook also) and concluded that the problem is on my end!
I've tried uninstalling and installing again and again, gotten help from the Skype team twice, and nothing is working! Any suggestions?
Also with the iChat, whenever I try to start a video chat with someone, there is always a "communication error" every time! What is the deal? Anyone else have this problem???
Thanks!Hi msephton,
Thanks for the post and welcome to the forum.
Not sure what could be causing this but I can check the network side of things to make sure everything with your broadband connection is fine.
Please drop me an email to [email protected], include your BT account details. Can I also ask that you run a speed check via www.speedtester.bt.com.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
Video iChat problem using AIM (Routing through 2nd NIC)
routing iChat for AIM
I have a Mac Pro with both ethernet cards connected. ethernet zero is connected to my office network and ethernet one is connected to a back channel DMZ. I do not have Access to the office router and it's been configure to prevent chat. I have added routes to the table for ethernet 1and am able to chat through AIM with my wife on the iMac at the house with no issues. However when I establish a video connection it errors out. I've made sure that I have both the initial and establish connection IP's routing through my back channel. But it doesn't seem to work. If I turned off the office LAN, I have no problem connecting using video chat.
Internet:
Destination Gateway Flags Refs Use Netif Expire
default 172.24.187.251 UGSc 22 288 en0
64 192.168.0.1 UGSc 0 0 en1
74.124/16 192.168.0.1 UGSc 0 0 en1
74.124.211.219/32 192.168.0.1 UGSc 1 0 en1
127 localhost UCS 0 0 lo0
localhost localhost UH 1 608 lo0
169.254 link#4 UCS 0 0 en0
172.24.187/24 link#4 UCS 10 0 en0
gx280image 0:19:b9:12:64:93 UHLW 0 0 en0 1166
minint-fcnjr5if 0:18:8b:1b:26:7e UHLW 0 11 en0 1077
minint-a07t9r69 0:15:c5:7:d9:18 UHLW 0 0 en0 1194
172.24.187.21 localhost UHS 0 194 lo0
172
172.24.187.251 0:0:c:7:ac:82 UHLW 18 427 en0 119
192.168.0 link#5 UCS 8 0 en1
192.168.0.1 0:9:5b:f6:96:ac UHLW 4 9 en1 1151
192.168.0.2 0:6:5b:90:c2:4b UHLW 0 44 en1 1155
192.168.0.17 0:21:e9:93:3:1d UHLW 0 0 en1 1057
192.168.0.23 0:1b:77:12:f0:6a UHLW 0 8 en1 997
192.168.0.25 0:21:e9:65:c6:33 UHLW 0 0 en1 513
192.168.0.44 0:21:e9:8f:23:7c UHLW 0 0 en1 1056
192.168.0.48 localhost UHS 0 7 lo0
192.168.0.255 link#5 UHLWb 1 100 en1
192.168.73 link#8 UC 1 0 vmnet1
192.168.73.255 link#8 UHLWb 1 89 vmnet1
192.168.222 link#7 UC 1 0 vmnet8
192.168.222.255 link#7 UHLWb 1 89 vmnet8
205.188.0/16 192.168.0.1 UGSc 2 0 en1
209.85.201.125/32 192.168.0.1 UGSc 1 0
Show the following established connections when trying to use video chat.
Proto Recv-Q Send-Q Local Address Foreign Address (state)
tcp4 0 0 192.168.0.48.50922 64.12.30.68.5190 ESTABLISHED
tcp4 0 0 192.168.0.48.50918 205.188.8.179.5190 ESTABLISHED
tcp4 0 0 192.168.0.48.50917 209.85.201.125.5223 ESTABLISHED
tcp4 0 0 172.24.187.21.50915 172.24.195.103.80 ESTABLISHED
tcp4 0 0 172.24.187.21.50914 172.24.195.102.80 ESTABLISHED
tcp4 0 0 192.168.0.48.50227 74.124.211.219.993 ESTABLISHED
tcp4 0 0 192.168.0.48.50225 74.124.211.219.993 ESTABLISHED
tcp4 0 0 192.168.0.48.50223 74.124.211.219.993 ESTABLISHED
tcp4 0 0 192.168.0.48.50221 74.124.211.219.993 ESTABLISHED
udp46 0 0 *.16402 .
udp4 0 0 *.55928 .
udp4 0 0 *.5351 .
udp4 0 0 *.5350 .
udp4 0 0 127.0.0.1.49728 127.0.0.1.49728
udp4 0 0 172.24.187.21.123 .
udp6 0 0 fe80::225:ff:fee.123 .
udp4 0 0 172.24.187.21.138 .
udp4 0 0 172.24.187.21.137 .
udp4 0 0 192.168.0.48.138 .
udp4 0 0 192.168.0.48.137 .
udp4 0 0 192.168.73.1.138 .
udp4 0 0 192.168.73.1.137 .
udp4 0 0 192.168.222.1.138 .
udp4 0 0 192.168.222.1.137 .
udp4 0 0 *.138 .
udp4 0 0 *.137 .
udp4 0 0 *.52460 .
udp4 0 0 *.53118 .
udp4 0 0 *.62551 .
udp4 0 0 *.64698 .
udp4 0 0 *.57696 .
udp4 0 0 *.58110 .
udp4 0 0 *.62845 .
udp4 0 0 *.50647 .
udp4 0 0 *.59899 .
udp4 0 0 *.57346 .
udp4 0 0 *.56231 .
udp4 0 0 *.631 .
udp4 0 0 192.168.0.48.123 .
udp4 0 0 *.60623 .
udp4 0 0 *.60450 .
udp4 0 0 *.64265 .
udp4 0 0 *.49597 .
udp4 0 0 *.54901 .
udp4 0 0 172.24.187.21.49410 .
udp4 0 0 172.24.187.21.49373 .
udp4 0 0 *.2223 .
udp4 0 0 *.53391 .
udp4 0 0 *.64030 .
udp4 0 0 *.57804 .
udp4 0 0 *.56795 .
udp4 0 0 *.54587 .
udp4 0 0 *.62597 .
udp4 0 0 *.61433 .
udp4 0 0 *.49535 .
udp4 0 0 *.50679 .
udp4 0 0 *.49810 .
udp4 0 0 192.168.73.1.123 .
udp4 0 0 192.168.222.1.123 .
udp6 0 0 fe80::223:dfff:f.123 .
udp6 0 0 ::1.123 .
udp4 0 0 127.0.0.1.123 .
udp6 0 0 fe80::1%lo0.123 .
udp6 0 0 *.123 .
udp4 0 0 *.123 .
udp6 0 0 *.5353 .
udp4 0 0 *.5353 .
udp4 0 0 . .
icm4 0 0 . .
icm6 0 0 . .
icm6 0 0 . .
as I said I can still chat, I just cannot use video chat unless I disconnect the office network. I need to leave the office network as the default route. Suggestions would be appreciated, not sure if iChat problem or routing problem.Umm,
Not so much as a Bug but a feature.
iChat has been designed with a level of security in-built.
When you send a Visible Invite it is just that, away to trigger the other end to pop up a window.
iChat then engages in the SIP part which includes a text based connection method called SIP (Session Initiation Protocol).
This involves a behind the scenes invite and a check to see that the IP the Visible invite went to is the same one the SIP bit ios going to. (remember you can log in as many times as you wanton different apps and computers to the AIM servers), but is essentially to make sure you are connecting to who you invited.
This SIP Process is very much like an old fashioned operator call in that you call the operator they call the operator at the other end who calls the Buddy, he answers his operator who confirms he is willing to chat... etc.
As with a telephone call you want to make sure you are talking to the right person.
Like a telephone iChat has to be in "one place" in relation to the internet.
Unlike a corner plot house it can not have one "number" in one street and another in the side road (even local authorities and postal service ignore this).
The process in other IM apps is mixed.
Skype spreads it's connection over as many hosts as will accept them meaning your call could be using 30 or 40 other end users to spread that load.
Of course this also increases the ports in use giving you less security overall.
Some do seem "better" at ignoring secondary connections the way Web Browsers do.
10:33 PM Tuesday; June 30, 2009 -
I was thinking of downloading Maverick, but I am seeing that Skype is having problems with it. Is this still true. I am on snow leopard 10.6.8 now
Hi,
I'm using Mavericks and there are no issues with SKYPE.
I using SKYPE 6.9 and this version is working well without issue.
For some reason I didn't downloaded SKYPE 6.11 I don't know why anymore ... but I'm sure I hat my reasons not to do so.
Dimaxum -
Camera (Skype, FaceTime, iChat) not working after installing Maverick OS
camera (Skype, FaceTime, iChat) not working after installing Maverick OS
kwmaclean wrote:... same problem...
If How to Troubleshoot iSight doesn't help, Reinstall OS X.
Message was edited by: EZ Jim
Mac OSX 10.9 -
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 11.0.1.12
Application Timestamp: 50c8fc7e
Fault Module Name: QuickTime.qts_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4ea5d609
Exception Offset: 653f1040
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789I am encountering the same thing as I am trying to restore my iPhone. How to fix this? I tried repairing iTunes. Still having the issue.
-
Hello
THIS IS RAZA
I GOT A MACBOOK PRO
I HAVE A PROBLEM. PROBLEM IS how to solve this problem i have uploaded in .... all the time few days later on i face this problem in safari..... anyone can help me please.....thanksThis is a scam. Do not phone these people, at best they will charge you for unnecessary 'cleaning' and at worst they will gain access to your Mac and steal your data. You've probably managed to install some 'adware' which is producing this fake warning. 'Adwaremedic' should remove it and is safe to use - please see
http://www.adwaremedic.com/index.php -
when i try to open my Itunes this Message comes up
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.6.3.25
Application Timestamp: 4fd16377
Fault Module Name: CRYPTUI.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4ce7b847
Exception Offset: 68221040
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 5129
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txtTaken at face value, you're having trouble with a Windows operating system file there.
Perhaps try an sfc /scannow. For instructions, see the following Microsoft document:
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7 -
I have not been able to open up Lightroom on my computer for over a year now. Whenever I double click on it, this comes up - can anyone help? Problem signature: Problem Event Name:APPCRASH Application Name:lightroom.exe Application Version:3.4.1.10
First thing to try is the latest version of Lightroom (currently 5.6). If it don't crash, then problem solved - upgrade.
If Lr5 won't run on your machine, then Lr4 instead.
If both Lr5 and Lr4 crash on your machine, then at least you know it's a not a Lightroom version problem but something wonked in your system.
If you can't figure out how to resolve the crash on the system you have, then it's time for a new system (or try another converter/editor app).
PS - A few things to try:
* After re-installing new version, if that doesn't fix it, then get rid of all Lightroom-related data files (rename them so they can be restored), in case problem is in Lr data file.
* Remove all non-essential hardware in case problem is hardware/driver.
* Startup up machine with minimal software services.
* If still no go, consider updating driver software, including mainboard drivers and/or bios firmware if need be.
* Of course run all the system hardware and software diagnostics you can - problem could be failing disk or ram..
* Check system event logs for any clues.
If you don't know how to do some of these things - ask.
Do not say "you've tried everything" unless you want a lecture - there is most definitely something you haven't tried. It's like when you can't find your car keys - you haven't looked everywhere - there is somewhere you haven't looked!
PS - Has Lightroom EVER worked on your machine? what's changed since then..
Good luck,
Rob -
My itunes usnt working. I keep getting this message.
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.7.0.21
Application Timestamp: 504d85d9
Fault Module Name: QuickTime.qts_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4f8f8a5b
Exception Offset: 70be1040
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: b9b5
Additional Information 2: 063aa4ebde4a7a45f8c482e6ed282861
Additional Information 3: b251
Additional Information 4: 0639314542445d4694fa87cff3be7aa4Fault Module Name: QuickTime.qts_unloaded
Fault Module Version: 0.0.0.0
Try updating your QuickTime player to the most recent version. -
Installed itunes for 64 bit windows 7 as instructed.
Installation successful, but upon opening itunes, I get this message:
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.3.1.55
Application Timestamp: 4deec351
Fault Module Name: MSVCR80.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4dcddbf3
Exception Offset: 72c129e1
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I've uninstalled and installed 3 times and get the same problem.
Please advise!I am encountering the same thing as I am trying to restore my iPhone. How to fix this? I tried repairing iTunes. Still having the issue.
-
ITunes app crashed after startup with following errors.
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 11.0.1.12
Application Timestamp: 50c8fc7e
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Any ideas, tried reinstalling ITunes, no change.I am encountering the same thing as I am trying to restore my iPhone. How to fix this? I tried repairing iTunes. Still having the issue.
-
Problem signature:, Problem signature:Problem Event Name: APPCRASH
Hello,
I really need help on this: After I updated my IPhone4 to IOS 5.0.1, I haven't been able to Sync anything even though I have backed up everything. So I had to set my Iphone as a new device. Below is what I keep getting every time that I connect my Iphone to Itunes... It is really frustrating.
Problem signature:
Problem Event Name: APPCRASH
Application Name: SyncServer.exe
Application Version: 17.669.5.1
Application Timestamp: 4e66ceff
Fault Module Name: CoreFoundation.dll
Fault Module Version: 1.630.15.0
Fault Module Timestamp: 4e7196ac
Exception Code: c0000005
Exception Offset: 0004bd33
OS Version: 6.1.7601.2.1.0.768.2
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
What should I do?
Thanks,
SSHello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!
Thank you. -
Description
Faulting Application Path: C:\Program Files\Safari\Safari.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Safari.exe
Application Version: 5.34.57.2
Application Timestamp: 4f982b5e
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18015
Fault Module Timestamp: 50b83b16
Exception Code: 80000003
Exception Offset: 0003491e
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Extra information about the problem
Bucket ID: 3349202712im having this problem to ive uninstalled and installed but this still comes up!!
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.7.0.21
Application Timestamp: 504d85d9
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 5129
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 -
Stops responding, etc
details
Problem signature:
Problem Event Name: APPCRASH
Application Name: Illustrator.exe
Application Version: 15.1.0.39
Application Timestamp: 4d76c9e3
Fault Module Name: CoolType.dll
Fault Module Version: 5.7.83.9418
Fault Module Timestamp: 4c296b69
Exception Code: c0000005
Exception Offset: 00021ae1
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 8e1b
Additional Information 2: 8e1b636bd3438ac15d03ef1549553b25
Additional Information 3: 1b31
Additional Information 4: 1b316dab8b65bf468124c367b4a50e14But I am assuming that when I make the installer, the 32-bit Run Time Engine is appened with the installer, as show below
Since from the picture you can see its including the support installers from '\Program Files (x86)\'
The application runs queries to fetch data from database in SQL server 2008, and for that I am using a Microsoft SQL Native Client 2008 R2 64 bit ( this is the only version that installs on either PC, even the one on which I developed my LV Application).
I am not using any driver, only toolkits for reports - and for that I un-checked the "Remove unused polymorphic VI instances" when making the executable, otherwise LV throws up an exception that share variable are not being included.
Yes I did reboot every time after I ran the installation.
Still getting the same error.
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