Skype - Restricted - Confirmation of account what ...

My main account has been suspended and two transactions taken from my Paypal account today.
Went thought the re instate process, but then had to use live talk with them.
But Because I cannot provide:
1)Date of last legit transaction
2)transaction number
they cannot authorise me and talk to me about my account. 
How many of your keep this information becuase if you dont your stuffed.
It was ages ago that I credited my account and dont have any records of it. Once I see it credited I deleted the mail.
They get to keep your money and theres nothing you can do about it.
Extortion I call it.

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