Skype's customer service fortress

Since Skype doesn't allow phone calls and since Skype only allows live chat to "eligible customers". Since I have a fraudulent skype charge on my bank account what I am suppose to do? Come here and be all like here's my first 4 and last 4 of my credit card, here's my name and address for all the public to see? What do I have to do? Contact the FTC?

Dear Readers,
Unfortunately, credit card fraud is an industry-wide problem; neither Skype nor any other retailer, whether brick-and-morter store or online retailer, is immune. Please review this FAQ article for next steps: https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of lingering problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this may also block reaching an agent.
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Similar Messages

How much do I hate Skype - No customer service lin...

Have a subscription and suffer through terrible phone connections when I try to speak with my colleagues in China. Yesterday, tried to call Seoul, South Korea and even though I have unlimited landline and mobile access to all the countries (yes, Korea is on the list of available countries) I was denied and told I had to purchase Skype credit. No problem, bought the credit so I could make my appointment call and figured I would call Skype the next day to resolve my issue of having to pay for credit even though I pay a monthly subscription fee (yes, my subscription is curren!).
WOW, what did I find out (too late). It is impossible to speak with anyone. No customer service line exists. Unbelievable! Posted twice to the "community board" about my problem but not sure as how that will resolve anything (haven't heard a thing in two days). So what, I'm just screwed now?? This type of practice is unethical. I will definitely cancel my subscription when my current subscription has expired. What a poor practice. I won't recommend SKYPE to anyone.

I hate them for different reasons I have been trying to cancel my subscription for months now and they wont let me they send me a bill to one e-mail and when I try various ways of getting in they say that, that e-mail doesn't exist and yet their still taking money out of my account. I have e-mailed them that I wanted to cancel my subscription and they haven't responded. If I don't get a response soon I will have no choice but to go to the BETTER BUSINESS BUREUA and report them

How do I get Skype Customer Service to do their jo...

Hello
I am not happy with Skype Customer Service. My work forced me to log out of Skype to get my WiiFii working (don't ask me why). I logged out, but could not log back in because I forgot my password. I tried to get my password, but it went to an old non-existant email. I then contaced Skype about 5 times to help; and they claim they can't identify me. No one to talk to no emails to resolve it nada. I want to keep my Skype account and want to work with customer service, but they are not at all good on interaction. Anything I can do to get them to work with me? I lost my contacts and funds .. not happy. Is there a better service than Skype for customer service?
Thanks

Hello,
Please understand that Workspaces is a free service; Adobe doesn't charge for it. As a result, it is not possible to provide 1:1 support. But I will try to answer your questions:
What size limits are there on quantity of documents, total storaga capacity, folder sizes etc -- No limit on number of documents uploaded or folder sizes, but the overall size limit for an account is 5 GB.
Is there a limitation on the number of users who can be sharing workspaces, collaborating on documents -- no limit.
Can access limitations other than Administrator / non-Administrator be set on Workspaces -- no, these are the only roles.
Is there a time limit on how long a document remains in storage -- no
Is there a file type limit - i.e. only office and pdf documents can be stored -- You cannot upload and share the following file types: audio formats (MP3, AAC, OGG), video formats (MOV, WMV, FLV, XVID, DIVX, RETG), font formats (TTF, DFONT, OTF), archive formats (TGZ, RAR 7Z, SIT, JAR, WAR, CAB), system files and executable formats (EXE, DLL, JS, VB, BAT, CMD, COM, CPL, SH, CSH, TCSH, KSH, BASH, ZSH, INF, HTA, HLP, INS, ISP, VB, JSE, LNK, MS, PIF, SCR, SHS, WS), web files (CHM, CRT), database files (MDB), or raster image files (PCD, SCT).
What is the pricing for a plan that would include everything we need; FormsCentral, SendNow, Workspaces, Adobe Pro etc. -- Take a look at Adobe Acrobat Plus (https://www.acrobat.com/acrobatplus/en/home.html). It doesn't include SendNow ($19.95/yr) or Workspaces (free) but does include a few other services/tools as well as Acrobat Pro.

Customer Service Number

I am having a major issue with Skype right now... I TRIED to pay for a Skype number along with a 3 month subscription for $18.00... and something went wrong on PayPal's side and the payment never went through... So then I called PayPal and they said that I could try it again.... So I looked on my Skype account and now somehow I have THREE pending PayPal orders for a Skype Number... and also a pending payment for a visa payment.. because I really need this subscription and just wanted it to go through faster...
I have emailed Skype's customer service and they have answered TWICE now with a link that doesn't work..
WHY can't Skype have a Customer Service PHONE NUMBER so that I can talk to an actual person in REAL time and not waste my time with this BS? This is seriously a joke.. I am trying to pay them for a service and I have to wait for them to find the time to help me...
I'm seriously ticked..

Hi, 1998Tahoe, and welcome to the Community,
In your account settings (not your profile settings), you should be able to cancel the subscription. This FAQ article shows how: https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription
Then, you may please contact Skype customer service to request a refund of the subscription and credit.
The blue links will take you to the instruction how to do each.
Regards,
Elaine
From the blue box above the text entry field where we type our posts ...
If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. To help you find the right place for these types of questions please feel free to use the following links:
Refund requests
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Customer service with a person please

There is a $71.30 charge on my American Express which I did not authorize. to compound the issue, I do not have sufficient funds to call my country. Please some one contact me.

Hi, Thanks for posting, You would be best advised to discuss this issue with Skype's Customer service team, please see this post for details on how to contact Skype Support. Kind regards

Customer Service is broken

I tried the link to contact customer service, but it told me I don't have the authority to contact customer service - yeah, how borked is that?
Skype is crashing every 30 seconds today all day about 15 crashes so far. I can't even find a way to let them know this.

Hi, Judy3T, and welcome to the Community,
Skype is aware of this crashing issue, and issued a hotfix yesterday. Please read here: http://community.skype.com/t5/Windows-desktop-client/Skype-Fix-for-crashes-caused-by-bad-URL/td-p/39...
If, after updating your Skype software, the crashes continue, please post a new request with as much information about your system as possible on the correct message board matching your operating system.
Skype is aware of lingering website issues experienced when trying to contact Skype's customer service unit. Temporarily enabling scripts, pop-up dialog boxes, and disabling plug-ins which could prohibit pop-ups may help get past website problems. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
If you still experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented. A few people reported back that they suddenly succeeded after several failed attempts.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

I need Skype Customer Service and there is none. I...

I am having issues with my Skype account(s).
I need to speak to someone in customer service. This is not a do it yourself tech issue.
There is no customer service.
Only this forum.
I'm so frustrated with Skype right now.
For having **bleep**ed up programming which caused the glitches in the first place.
And for failing to have an adequate remedy.

here are possible more detailed instructions;
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

How do i contact Skype customer service NOT the co...

how do i contact skype customer service to talk with someone for something that is NOT answered in community?>???????

https://login.skype.com/login?return_url=https%3a%2f%2fsupport.microsoft.com%2fen-us%2fskype%3flangu...
that is the full link to Mac support and the chats with support too.

How do I contact skype customer service?

How do I contact customer service?

Hi, Jaytee400, and welcome to the Community,
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are a few extra notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the web-form and click Submit, your information is relayed to Skype and you will receive a reply via e-mail unless you are transferred to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype Account as Customer Service hotline for busi...

Hi Skype Customer Service,
I have previously sent an email, about two weeks ago, regarding the use of Skype as a customer service hotline- however, we have no received any feedback.
If we could get some assistance, it would be greatly apprpecaited.
Our company would like to use Skype as a customer service tool interface and need the assistsance of Skype to do so.
Our questions are:
1. To who should we speak with to set up a business acount
2. Are there any regualtions/precaustionaries that we must first be aware of
3. Is there dedicated support? Such as, will it always be in the formmat of sending an email (such as this) or is there a hotline available for us to speak to a representative for a faster service.
4. Do you have any other companies that are currently using Skype for the same reason that you would be able to share some of the best practices on how to best use this tool.
There are also a couple more specific questions that arise from these four questions, but we would greatly appreciate feedback regarding these questions to begin the process and then look at more specifics later.
If we could please contact as soon as possible, we are extremely interested in getting this up and running as soon as possible.
Thank you, in advance, for your time.
Can somebody share ideas, asnwer the questions above? This would be greatly appreciated.
Sebastian

To set up a Skype based phone line as the customer service, you will need to use 3rd part software PrettyMay Call Center for Skype which is designed for small business.
Check out more at our website: http://www.prettymay.net
Want to record Skype calls, check out at:
hereandhere

Why Customer Service gone to crap at Skype ?

What is happening at Skype ? You use to be a great company, now your customer service is in the toilet, your system of payment is screwed. and the list goes on. Is it because microsoft bought you guys.&lt;br&gt;I was told by Skype that my subscription would be renewed automatically ... IT WASN'T&lt;br&gt;Then when I found out and renewed my subscription I received an email saying my subscription was cancelled.... What was that all ?&lt;br&gt;I should be receiving a premium account but I DON'T&lt;br&gt;Why is all the crap happening when not long ago this would not have happened.&lt;br&gt;What gives ?

You ask, "what is happening at Skype..?" Dude, unfortunately, Skype is now owned by Microsoft. Skype has gone downhill since the buyout just like their Windows 8 systems is going downhill because is completely sucks as an alternative to Apple's OS. Ever check out Apple's customer service...? Wayyy better...
CountryEmo wrote:
What is happening at Skype ? You use to be a great company, now your customer service is in the toilet, your system of payment is screwed. and the list goes on. Is it because microsoft bought you guys.&lt;br&gt;I was told by Skype that my subscription would be renewed automatically ... IT WASN'T&lt;br&gt;Then when I found out and renewed my subscription I received an email saying my subscription was cancelled.... What was that all ?&lt;br&gt;I should be receiving a premium account but I DON'T&lt;br&gt;Why is all the crap happening when not long ago this would not have happened.&lt;br&gt;What gives ?
CountryEmo wrote:
What is happening at Skype ? You use to be a great company, now your customer service is in the toilet, your system of payment is screwed. and the list goes on. Is it because microsoft bought you guys.&lt;br&gt;I was told by Skype that my subscription would be renewed automatically ... IT WASN'T&lt;br&gt;Then when I found out and renewed my subscription I received an email saying my subscription was cancelled.... What was that all ?&lt;br&gt;I should be receiving a premium account but I DON'T&lt;br&gt;Why is all the crap happening when not long ago this would not have happened.&lt;br&gt;What gives ?
Microsoft needs to "take a look and listen!" It's complete BS that customer service representatives aren't "made" available to assist us paying customers. Skype needs a good competitor to steal it's business as a result. Beware M.S... it won't be long... you'll lose out for the same poor business plan you had with your OS platform! In the interim, give us a live person to speak with!!!!

Skype Customer Service

Skype Customer Service not available why?i want When chat be available with customer service?

Skype customer chat will be in a popup window. You have to allow for popups (in IE trusded sites) to be able to actually see the chat.
(disclaimer: this is how it used to be from memory, I might be wrong in the current sceanrio).

Huge skype issue, skype customer service doesn't c...

Hello, I have a Skype (Baddieisboss) which I have used for over 2 years to run a business. I have accumulated over 5000 contacts throughout the 2 years which were customers and potential customers. Today I woke up, my Skype was logged off and it had said I had been blocked from using Skype. I contacted customer support and they told me I was suspended permanently for solicitation (breach of paragraph 6.3 (c) of the Terms of Use which prohibits the use of the Skype software to send unsolicited communications). I dug into this issue a bit more because I have never spammed anyone for any reason and found out that there was a huge loop hole that people are taking advantage of to close down Skype accounts with ease. All it takes is to make a few fake Skype accounts, add the person and use the report abuse function. The person doesn't even have to accept your friend request for you to do this. Customer service gives you automated messages saying it will not be reversed and to make a new account. Their automated system is very flawed and needs to be addressed as soon as possible. There are many other posts of people who are having the same issue. Russians add you, tell you to pay X amount of money or they will have your account banned, and voila 10 minutes later you're offline.I have tried to contact the skype email several times, they send automated messages and don't care about their customers at all, please help.
Thank you,
James.

Hi James,
Sorry to hear about your account being blocked. I've asked Skype CS to review that block again.
We are working to improve our abuse reporting system to make it more robust against false reports like this.
Follow the latest Skype Community News
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When Skype Customer Service Doesn't Reply

I have an issue raised with Skype Customer service.
They have promised twice to reply but do not.
I have posted on the board. A mod replies, but does not answer my question fully and does not reply to follow up questions.
My question is not in the database.
So what do I do next?
I am posting this question here as I do not see anywhere else to ask this generic question.

Customer service not replying how do we get in touch with skype my skype to go numbers I use im getting charged on my vodafone bill plus uses my vodaphone mins and also uses my skype credit this is crazy as it internet based but my skype to go numbers start with 09 thus charging vodaphone please contact me [Mod edit: Please do not include personal/private information when making a public post. Thanks!] THANKS

Scam? Hacked account? Skype customer service

How can I know that it is not a scam? I made a complaint about an undelivered message and a refund claim. I received a confirmation email and a response email (attached below). I clicked the link and was directed to a chat. I was asked to provide my first name and my user. I was directed from one area to billing area. In that area I was asked to provide the first 6 and the last 4 digits of my payment card. I was told that somebody was using my card and that if I wanted to report it, I had to provide information on the name on the card and the issuing country. I didn't feel comfortable releasing such information and said that I would check with my bank. I have checked with my bank and no unusual movements have been made.
Do you really use a customer support chat skype.ehosts.net?
Am I supposed to provide that much detail?
I don't feel safe using skype anymore. I want to cancel my account and ask for a refund of my unused credit. I won't provide any further details. If you are skype, you are supposed to know how I payed you, aren't you?

Hi, hck, and welcome to the Community!
I am pleased to confirm to you the message you received is legitimately from Skype Customer Service. What you describe is Skype's method of authenticating your credentials, in other words, proving you are who you say you are. These procedures are used to prevent identity theft. Another good rule: ensure the communication method starts with https:// which tells you the communication method is secure.
I use live customer service chat with other services; all of the chats start with https:// in the header of the chat window. I have been asked similar questions, and for account-related enquiries, even more details are asked in order to confirm I am authorized to discuss the account.
Best regards,
elainem77
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype's customer service fortress

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