Skype silently goes offline / How can I get qualif...

After some time of inactivity Skype goes offline without any notification to me (skype status changes from invisible to offline, but I am not logged off).
As a result, I am not getting incomming messages until I notice that Skype is offline and change it back to invisible.
Any suggestion how to stop this unwanted behavior?
Also:
I have contacted 4 times "Text chat support" about this issue.
The first manager suggested that I reinstall Skype and assured me that this will solve the problem.
The second manager suggested that I delete %appdata%\Skype folder, lost my history and assured me that this will solve the problem.
The third manager suggested that I delete %appdata%\Skype\<account>\config.xml file and assured me that this will solve the problem. I objected that I have already tried to delete the whole %appdata%\Skype folder and it did not help. So, how can deleting one file in %appdata%\Skype folder help? However, it seems to be beyond the manager's understanding.
The furth manager suggested that I reinstall Skype again and that I send "/remotelogout" command. He assured me that this will surely help, though did not explain how.
Now the question: how can I get qualified support?
Also:
Is it possible that somebody logs into my account from other place and this switches my Skype to offline?
Should I see some notification if somebody does this?

Hi Rochdr,
You can use the following article to help you address this issue with your mail account in OS X:
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
Thanks for using the Apple Support Communities. Have a good one!
-Braden

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