Skype sold me an online number managed by another ...

It has been a couple hours now, but the online number that skype sold me is still not routing properly (e.g. it routes/forwards to another person), I've called that person and they've told me that the number was transfered from skype to a different provider a while ago.
So now I am out $30, with an unusable number, how can I fix this?

Hi, dbegunoff, and welcome to the Community,
Please report this to Skype Customer Service; here is the link to use to reach them:
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
Best regards,
Elaine
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Skype-to-go and Online Number

Hi,
I am an American graduate student who will be living in Canada for a year. I plan on purchasing a Canadian cell phone plan but would still like to be able to call and be called easily by my family and friends in the states. I was considering purchasing both a skype-to-go plan to call people in the US and getting an online number so that people in the US could call me for free (as well as an unlimited us/Canada plan). Would this work, as long as I get a mobile plan with a lot of minutes, or would there be additional/roaming fees? I know that Skype-to-Skype would also be possible but, I'm not sure that I'll have a data plan.
Thanks!

daw75 wrote:
Hi,
I am an American graduate student who will be living in Canada for a year. I plan on purchasing a Canadian cell phone plan but would still like to be able to call and be called easily by my family and friends in the states. I was considering purchasing both a skype-to-go plan to call people in the US and getting an online number so that people in the US could call me for free (as well as an unlimited us/Canada plan). Would this work, as long as I get a mobile plan with a lot of minutes, or would there be additional/roaming fees? I know that Skype-to-Skype would also be possible but, I'm not sure that I'll have a data plan.
Thanks!
What you outline is good, stuff you can use Skype for. There is a sequence you would want to follow, which will help you save a little $$$ in the process.
First thing you should probably do is get your Unlimited USA & Canada subscription. This covers calling to landlines and mobile phones in both countries at US$ 2.99/month. If purchased on a yearly basis, you get a 15% discount, knocking the price down to just over US$ 30/year. Once you have this, you will be able to make calls from Skype to landline and mobile phones in both countries, and use this to cover the calls forwarded from Skype to your Canadian number.
Once you have the subscription, purchase the US Online Number. Ideally, you should get it in the same city as the people who would call you most, trying to make the call for them a free local call. Skype does not have Online Numbers in all 50 US states and not in all US area codes, so take a look at what's there. Even if you can't get a number in the same city as your friends and family, at least it would be a domestic long-distance call instead of making them call a Canadian number at international rates from the USA. With the subscription, you can get a 50% discount on the price of the Online Number. For a year, that makes the Online Number US$ 30. Not a bad deal. You would not be charged by Skype to receive calls on the Online Number. With the subscription as outlined above, you can forward calls to any number covered by your subscription (in Canada or the USA) for no additional charges from Skype.
Then get the Skype To Go number. You may be able to get the number so it is a local call for you wherever you are going to be in Canada. Be very careful about the city and area code/prefix combination for the Skype To Go number, as this could be a long-distance call for you. Using the mobile phone, those calls may be covered by your mobile plan. Not all calls to all area codes for a particular Canadian city may be considered as free local calls. You can then set up Skype To Go to remember your Canadian number, so you don't have to enter a PIN code every time you call the Skype To Go number to make calls. These calls would either be covered by your subscription (free calling to US and Canadian numbers), or require Skype Credit if calling somewhere not covered by the subscription.
You will have to consult with your mobile carrier on the particulars for receiving calls. Some plans may give you unlimited incoming calls, where others will allow you a specified number of minutes per month. The cheapest monthly plans will probably charge you some amount per minute for incoming calls. All of this is outside of Skype's control, so make sure you're set up for this and know what you're getting from the mobile carrier.
As you stated, you will need to have some sort of data plan if you intended to use the Skype app on your mobile phone in Canada, and use the mobile network as your Internet connection. If you have access to WiFi, that would take care of the Internet access, but do make sure of what you get from the mobile carrier. Chances are good that you won't have an "unlimited" data plan option from the Canadian carrier, just like how the US mobile carriers are going now, so make sure of whatever you are getting in this regard.
On a past trip to western Canada a couple of years ago, I did a similar thing as you are going to do. I already had a US Online Number and a subscription covering calls to the US, and obtained a Vancouver Skype To Go number so I could access Skype from Canada when not on the Internet. I purchased a Rogers Wireless prepaid SIM in Vancouver with a Vancouver number which had an optional data plan (paid per day), so I could avoid roaming charges from my US mobile carrier. I set up Skype to forward calls to the Canadian number while I was in Canada, so callers to my US Online Number didn't have to change anything they did to reach me. Whenever I called back to the US, I rang my Vancouver Skype To Go number, then made the cross-border calls using Skype (covered by my subscription). I saved a lot of $$$, compared to using my US mobile number in Canada and getting clobbered by roaming fees. I ended up only using Skype when on WiFi, instead of paying for that optional data plan on the prepaid Canadian SIM. It takes some thought and work to set up, but it was worth it.
Good luck!
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
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I am not a Skype employee. No soy un empleado de Skype.

Skype Manager Online Number/Business Account Confu...

Could someone kindly explain to me what is happening.
I registered a Skype manager account & tried to add an online number to it. However the system informed me that: "Online Numbers are only available to members with business accounts." and wanted me to create a new "Business Account".
I thought I had just created one & did not want to create another account so there was a link to: http://www.skype.com/go/business.online-number clicked on that & it allowed me to purchase a number for this account. But now in business manager it is showing "Online Numbers" as 0 even though the account that now has an online number is integrated with Skype Manager. Thanks for your input!

Exactly. I have invested a small fortune trying to set up a Skype Business Account with a set of telephone numbers. Now the whole business has disappeared. telphone numbers and all.

Freetalk Office Phone & Skype Online Number

When reviewing the product description for the Freetalk Office Phone, it was unclear to me whether or not the phone will work with your Skype Online Number. For example, if someone calls my online number then will the Freetalk Office Phone ring?? Also if I call someone from the Freetalk Office Phone then will they see my Skype Online Number on the caller ID?
Thanks!
James

Hi, If you buy a Skype phone and an online number anyone who calls it either from a landline, mobile or Skype ID, the phone will ring. If you are signed on on another device be it a computer or IPhone app all devices will ring. As long as the Skype phone is switched on and has Internet connection it will be online 24 x 7. If you need any more info please get in touch.
Feel free to contact us on Skype ID: tetra4comms
or type 'Tetra4 Skype' in your search engine.
Tetra4 - Putting Skype to Work.
www.tetra4.com

Want to get a skype online number

I m Bangladeshi.How can i get a skype online number & buy credits?

wanitang wrote:
I want to get a Skype online number for business use, but found the Skype Terms of Service states that "If Skype allocates you an Online Number or Skype To Go Number, you do not own number or have a right to retain that number forever. Skype may need to change or withdraw the number allocated to you from time to time."
What is the possibility for Skype to withdraw or change my online number? I don't want to change the number after I print them out on my business cards. Thanks!
I'm glad you took a moment to read through the legal stuff, and found that point. Skype does claim ownership over the Online Numbers it offers. In practice, for most countries, there should be no need to worry about Skype making changes to your number.
It is possible that the number could be changed in the future, if something in the country or area where your number is changes - i.e., changes in area/city codes. If the changes are imposed upon Skype by its partner providing the Online Number in that country, or by local/national regulations in that area, Skype would have no choice but to make changes to numbers. In the past, numbers have been cancelled when Skype and the local company providing the Online Number service to Skype have ended their business relationship. This could happen again in the future for numbers in other countries. Anything is possible, but how likely this is may be minimal.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Skype Online number's only with $20 subscription?

ok this is short and sweet if your wanting to use skype free for voice only chat like Ventrilo go get Ventrilo its cheeper I'm not paying $20 amonth for 5 features that I'm NEVER going to use now if theres a way to get an online number without paying (which I can't I have no job) then I'll gladly use the system for the free comunications but I'm not paying for this program at a rediculis price thats $5 more per month than most MMORPG's and they do give me alot more than some Digital phone on my PC ty for reading this and Go ahead Skype co's Try to sue my broke ass I'll counter you for Discrimination to the Poor and Canadians

I think there's a misunderstanding as to what a Skype number is and what's actually free with Skype:
video and voice chat is free with Skype. Check here to see what's already free with Skype: http://www.skype.com/en/what-is-skype/
Skype number allows you to be called on Skype from friends and family on their normal phone line or mobile phone. Detailed description here: http://www.skype.com/en/features/online-number/
Besides: The price for a Skype online number is $60 a year: http://community.skype.com/t5/Skype-Number/Skype-Numbers-Prices-and-Discounts/td-p/175740
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WHEN will online number be available in CANADA?

I would love to have this functionality with Skype. Ideally, I'd like to have an Alberta area code (403, 587 or 780) or British Columbia area code (250)...
Is this ever going to happen? In the near future???
Thanks to anyone that might have an answer with insight!

I sympathise with you on this subject. I have been with Skype for 5 years or more.. I have the unlimited calls to Canada & Usa for $3/month. The service is getting better . I've paid for an american online number for over three years and now dropped it... Always hoping Skype would finally give us a Canadian list of area codes from which to chose... I recently bought a telephone adaptor that connects directly to my router so I don't need anymore to have my computer turned on so I can use the phone...
You know what ? I think Skype does not care a bit about us Canadians.... I have stopped believing they will ever put in the cash and effort in to get us Canadian telephone codes...
The solution : I'll soon get either a MagicJack+ or a NetTalk system... They both offer Canadian telephone codes and they both cost less than Skype for unlimited calls to Canada and USA.... They also both connect directly to your router so you don't need to have a computer running to originate or receive calls with any normal house phone....
I have friends that use both MagicJack+ and NetTalk and I can assure you the service is at least as good if not better than Skype. A Canadian Online number is important to me and getting a different service seems to me the only way to get it.

Busy line when callin my online number

Hi,
I have a skype number and I'm using Dual Phone. A while ago I've noticed that nobody can call me on my skype number - the line is busy. I found a trick on Skype pages that I should turn off and turn on the skypein calls from ananymus people (detailed describtion below). But it didn't work for me. Could you please help me? I donn't know how to fix this... Since couple of weeks nobody can call me directly on my skype number.
Thanks a lot
Lila
Describtion I've found:
Skype for Windows
In Skype select Tools > Options
Click the Privacy tab, then under Allow calls to my Online Number(s) from… select anyone, and click Save.
If the privacy settings were already configured like this, complete the two steps below to refresh the settings.
Go back to the Privacy tab by selecting Tools > Options and change the privacy settings to allow calls to Online Number(s) from phone numbers in my Contact list only and click Save.
Wait approximately 5 minutes then open the privacy settings once more and change the setting back to anyone andSave.

I have the same problem since friday 11.11 and tried all the things support wrote me but still not working. Last mail i got from support is from friday 18. that they are working on the problem.... but untill now still nobody can call me. Skype to skype works but the online number no go. The problem is not in your computer, i'm sure they have a bug in there server software.

RTX Dual Phone and Online Number

I'm planning on getting RTX Dual Phone with an online number to replace my land line. The requirements specify Broadband Internet connection (I have DSL service and a router with open ports).
The requirements also state 'landline operator subscription'. What does this mean? My objective was to replace the landline?
The RTX dual phone package comes with 2 handsets. How many will it support and where do I buy extra handsets.
Can I set Skype on my computer to the same online number, so that it rings when my computer is on.
thx
Visitor John

Hi, If you buy a Skype phone and an online number anyone who calls it either from a landline, mobile or Skype ID, the phone will ring. If you are signed on on another device be it a computer or IPhone app all devices will ring. As long as the Skype phone is switched on and has Internet connection it will be online 24 x 7. If you need any more info please get in touch.
Feel free to contact us on Skype ID: tetra4comms
or type 'Tetra4 Skype' in your search engine.
Tetra4 - Putting Skype to Work.
www.tetra4.com

Online Number Discount

Hi, we are looking at purchasing Skype Premium and an online number. Looking at the prices the online number says that a subscription comes with a 50% discount for an online number, does that discount also come with Skype Premium?

DSMChris wrote:
does that discount also come with Skype Premium?
Hello,
If you purchase the 12-month "Premium" option you also receive an Unlimited free calls package to the country of your choice. This package entitles you to an Online # discount
Details here:
http://community.skype.com/t5/Online-Number/Skype-Online-s-Prices-and-Discounts/m-p/175740#M345
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Your Online Number +49... has expired. Reactivate

Hi,
Please, help me to switch my online no between my two skype account.
Your Online Number +[removed for privacy] has expired. Reactivate
I have two skype account.
My online no has expired and I would like to move from my home skype account to my business skype account.
How can I do it?
Waiting for your pront reply.
BR,
Andras

Being a former Apple employee I restarted my machine. That did the trick. If you get the Session Timed Out Message I suggest you restart your machine. Leave your new iPhone plugged in.
Activation was very fast.

I need to cancel an online number

I need to cancel one of my online numbers asap how do I do this?

Skype has customer service and here's how you can reach them:
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Regarding Online Number, if you need to contact them anyways for a refund why not ask if this issue can be fixed? I'm sure they can help you resolve this issue and you get your number working. Just give them details about the issue.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

$60 Online Number, 12 month subscription

When I ordered this "Online Number, 12 month subscription", I thought it meant that I could call land lines and cell phones (with some limitations) for 12 months with no other fees. However, I am only able to call toll-free numbers. Every other number I call (other than other skype calls) says I need to pay for the calls. I thought that was what the subscription was for. Why do I have to pay twice? I tried the online chat and she said that the subscription means I get free calls to my number. I don't get to make any free calls. That isn't what the website seemed to be saying. It seems so desceptive. My friends paid the same amount and they make calls with no problem. I just don't get it. Is there anyone who can help me?

Hello
I see from your account that you have purchased a Skype Number (aka an Online Number). These are so your contacts can call you (inbound calls). You can't make calls from one.
http://www.skype.com/en/features/online-number/
To make calls you require either a Calling Plan (aka a Subscription) or Skype Credit.
Skype subscription Buy Skype credit
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Voicemail for Online Number

Hi, I'm trying to find out how I set the number of rings at which an incoming call to my online number will be sent to voicemail. Presently, the line will ring 20 or 30 times before the voicemail picks up, I want to shorten that to something like 3 or 4 rings. Thanks for your help, Paul

chrisc1980 wrote:
Is it possible to have it setup so depending which online number someone calls depends which voicemail message they get?
For instance if I have 2 numbers, a personal number and business number. If someone calls the personal number they get a friendly message and if someone calls the business number they get something more professional.
If these two Online Numbers are on the same Skype account, no - you would not have separate voicemails for each. The voicemail on your Skype account would be the same, whether the calls came in on either Online Number or directly to your Skype account name from another Skype user.
If you need to have separate voicemails for each Online Number, you can set up separate Skype accounts for each Online Number. This means that you would need to purchase Skype Credit or subscriptions for each account if you used Call Forwarding, as these two accounts would be unable to share Skype Credit or subscriptions.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Online Number: Individual vs. Skype Business Manag...

I am the president of a small, non-profit professional organization who are experimenting with holding their board meetings via phone conference. I am wondering if it will be less expensive for me to get an online number as an individual or for me to get an online number through Skype business manager subscription.

mlobie wrote:
I am the president of a small, non-profit professional organization who are experimenting with holding their board meetings via phone conference. I am wondering if it will be less expensive for me to get an online number as an individual or for me to get an online number through Skype business manager subscription.
IMHO. I think you need to determine if you would like a single method to fund Skype services to other Skype names you can create using the Business Manager as well as if you intend to share a Skype name with others.
Sadly, if you intend to share a Skype name, those that have the password for that Skype name, who maybe need it to answer calls from that Online Number, could change the password to that Skype name, if that Skype namecreated by the Business Manager was assigned the Online Number from the Business Manager in that case, the password can be easily reset.
That said. If that Skype name was not created by the Business Manager, an angry person having access to that Skype name and password, might change the password and then you maybe at their mercy to be able to answer calls from that "Online Number" assigned to that Skype name and/or access to other Skype services assigned to that Skype name. as well.
So, there are some security benefits as well as single source funding/payment benefits to consider one over the other based on what you might want and do now or in the future.
About Me You can also use a IP Camera as your camera for Skype video Example Instructions

Skype sold me an online number managed by another ...

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