Skype STOLE my Skype Number after 4 years of ownin...

Question

I have been in a whirl with Skype's customer service now for 3 weeks. I can't believe how poorly I have been treated. Here is the story:
I had a Skype number for nearly 4 years now. It was apparently up for renewal on Nov 8, 2013. I can't say why it did not renew. Skype claims my CC on file was expired which it was not. In addition they never notified me that it did not go though. The also did not notify me when they disconnected it. I only found out when a fried tried to call me then called my cell.
I have at least 4 Skype operators in writing admitting they messed up and never contacted me. There is not a shred of an email, message, text, call nothing to indicate an issue with my number. Since I can still make outbound calls why would I know anything???
Anyway the moment I became aware of the issues I tried to renew the number. It was FEB 14th and the number had gone back into the available pool. Someone of course had already reserved the number. Luckily the Skype operator ABIGAIL M said it was ok as they did not pay for it and it would be available again on MARCH 4th so I should sit tight and grab it again then. I am sorry I decided to calm down and agree to this...
March 4th I sign on at 11:20AM Eastern and surprise the number is still not available. I get back on with Skype operator CHERRY O who tries to tell me I can't get the number back for another 60 days and that ABIGAIL M was wrong to say 30 days. I lose it at this point and sign off to try again with another operator later.
At 7PM Eastern I get online with JAIME T who now informs me that ABIGAIL M was right and it was CHERRY O who was wrong. Problem is that before I could grab my number back that someone else had already taken it and paid for it! WTF!!!!!!!!!!!
Then March 5th from 7:20PM Eastern though 11:30PM Eastern I go through RACHEL N, JESUS M and finally RYAN M. I am begging every one of these people to SIMPLY CONTACT THE NEW BUYER and POLITELY ASK THEM TO SWITCH NUMBERS. They don't have to agree to change but would assumingly as they wouldn't want to get calls for me from 4 years of business contacts, etc.
NOT ONE OF THE 5 SKYPE OPERATORS HELPED RESOLVE THIS. None would agree to moderate between myself and the current number holder to do a transfer. If that person simply gives up the number it would be a 90 day wait with no way to guarantee I'd get the number back. They need to do a transfer as this is the only way to make it work. I have no way to contact them aside from calling the number and leaving voicemails.
Skype has done nothing for me other than to repeatedly say "sorry".
SOMEONE STEP UP, GO UP THE LADDER TO WHOEVER CAN RESOLVE THIS. I mean really it shouldn't be that hard and it's 100% Skypes fault - over and over in this incident.

Answer 1

Hi, ScottMaggie, and welcome to the Community,
I have referred your report to those to whom I report; I am not affiliated with Skype Customer Service.
What you so well describe here, a number transfer (highlighted by me in orange type) is not something Skype has the facility to do:
None would agree to moderate between myself and the current number holder to do a transfer. If that person simply gives up the number it would be a 90 day wait with no way to guarantee I'd get the number back. They need to do a transfer as this is the only way to make it work. I have no way to contact them aside from calling the number and leaving voicemails.
In the system's simplicity, there is no flexibility. 
Just out of curiosity ... and curiosity alone, have you checked the e-mail address on your account to double-check it is the correct registered e-mail address?  I ask because I recently did a Skype Number renewal, and I received e-mail alerts every step of the way. 
Best regards,
Elaine
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