Skype Stopped Working After AVG

Question

Hello, Last night, AVG recommended that I install and use their clean-up tool.  I followed their instructions, and now cannot get Skype to work.  It consistently freezes and I have tried to follow instructions given by previous posts.  Here is my dxdiag.txt file.  Before the scan, Skype worked without any real issues for the last few months. Thank you in advance for your help. Sincerely,Josh

Answer 1

Try to reset all Skype settings. Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old. Next go to Windows Start and in the Search/Run box type %temp%\skype and then press Enter or click the OK button. Delete the DbTemp folder. Restart Skype. N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.