Skype stops responding after recent windows update

Hi, I have just installed the latest windows update (through windows) and when it finished and my laptop rebooted skype would not longer launch, only telling me that it had stopped responding.
Faulting application name: Skype.exe, version: 6.14.60.104, time stamp: 0x52f9216a
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0x8000ffff
Fault offset: 0x0000c41f
Faulting process id: 0x1a34
Faulting application start time: 0x01cf66eb588c5bc0
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 9b599922-d2de-11e3-93a7-94dbc948f62f
Here is the event viewer log.
Thanks
Solved!
Go to Solution.

Please, run the DirectX diagnostics tool.
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Similar Messages

Coldfusion 64 bit windows installer stops working after recent microsoft update

Coldfusion 64 bit windows installation stops working after recent microsoft updates and how I worked around it.
My question is at the end.
Trying to deploy coldfusion 9 enterprise 64 bit trial version onto a Windows 2003 64 bit datacenter OS with all OS updates from MS (as of 4-7-2011).
Steps taken (remember, this is all 64 bit):
1. Installed the base OS which was slipstreamed with SP2.
2. Checked w/ microsoft and installed 63 OS updates.
3. Launch the CF9 trial exe.
4. As soon as the first screen finishes (the one that looks like it is extracting files) then the second screen pops up (the one that simply says CF Adobe Coldfusion 9) and the progress bar quickly moves 95% to the right and the install application quits. No error, no nothing. No log file either.
5. After a moment of incredulous silence (and retrying/rebooting, etc), I started to google it. I found nothing. However, I did find a post (thanks dspent!) that was helpful in that it told how he was able to get at a log file of sorts, by pre-extracting the coldfusion_9_WWE_win64.exe file and launching the adobe_cf.exe by hand. (Dspent's install snafu was different than mine, but his post was very valuable and got me started in the right direction.)
6. Got a copy of rarunzipper and extracted the coldfusion_9_WWE_win64.exe file.
7. From the windows directory created by step 6, I launched adobe_cf.exe.
8. Same thing (the install application quits. No error, no nothing. No log file either.).
9. I examine the hs_err_pidxxxx.log file (where the xxxx is a number).
10. I see inside that file an ominous message: "A fatal error has been detected by the Java Runtime" then "Problematic frame ntdll.dll" and then "The crash happened outside the Java Virtual Machine in native code".
11. OK, so now I am thinking ntdll.dll !! Native code !! It is like Java is telling me that for some reason it can't dance with the OS.
12. On a hunch, I decided to test a CF install again on a server with just the base install of W3K3 64 SP2 (ie: skipping step 2 above this time).
13. Bingo! That install works.
14. Therefore, one of the 63 patches I had downloaded from MS had triggered a problem with the CF installer.
15. Back on the first server (the one with the MS security patches installed and the one that CF won't install on). In the CF file adobe_cf.lax (one of the files extracted in step 6) there is a line that mentions where the install gets it's java. Find that file, and check java version installer is using. It is using 1.6.0_14-b08.
16. Off to the Java website, and there is a newer version of java (1.6.0_24-b07). Downloaded and installed it.
17. Modify a line in adobe_cf.lax :
   before
     lax.nl.current.vm=resource\\jre\\bin\\java.exe
   after
     lax.nl.current.vm=C:\\program files\\java\\jre6\\bin\\java.exe
(that assumes that you let step 16 install to the default location)
Save the file.
18. Run the install ... ** IT WORKS ** !
Obviously, the built in java provided with the CF installer is no longer compatible with some change introduced by some recent MS update on the W2K3 64b SP2 platform.
And now the interesting part. Although I forced the installer to used the new java, it did not incorporate it into the cf build (ie: in jvm.config, you still see c:/coldfusion9/runtime/jre AND the version of java.exe that is in that directory is the original version, not the newer version I forced the installer to use).
On the surface, CF seems to run OK, but I have not done any application testing yet.
And finally my
** QUESTION **
Would it be appropriate to simply point the java.home var to the new java directory? I see that the directory structures and files are not exactly the same (close though) so I certainly don't want to break things by doing this, but instinct tells me that if the installer broke using the older version, then something else is gonna break down the road if I don't use the new version. On the other hand, the differences in the directories and files is enough that it makes me very nervous, with my limitied java skill set, to make this decision.
Thanks in advance!!
Byron

Hi Byron,
Wow great post no doubt much of the information will be useful for those on Win03 SP2 +. Have to say not come across similar problem on Win08 r2 SP1 +.
So to your question. Adobe security bulletin (http://kb2.adobe.com/cps/894/cpsid_89440.html) recommends running CF8 and CF9 with JVM 1.6.0_24. The bulletin does not say how to do that. I take you installed JDK and not just JRE 1.6.0_24? Post install of JDK follow these steps:
Stop CF - SERVICES.msc stop "ColdFusion 9 Application Server".
Take a copy of CF\runtime\bin\jvm.config - so you got a backup.
Edit CF\runtime\bin\jvm.config find line "java.home=" and comment it out eg:
#java.home=C:/ColdFusion9/runtime/jre
Add new line like so and save jvm.config:
java.home=C:/Program Files/Java/jdk1.6.0_24/jre
Note there the slashes and the location of the JRE (runtime) - you need to point to the one in JDK because the other JRE in C:\Program Files\Java\jre6 will be missing a DLL.
Start CF via SERVICES.msc.
HTH, Carl.

IMacs blue screen after recent Windows Update!!

Hi,
Our iMacs running XP-Pro did a recent round of Windows Updates 9/2. They are all blue screening Pagefaultin non-paged area, win32k.sys problem.
System Restore does not work
Can only boot to Safe Mode
Tried Last Known Good configuration (worked on some)
Has anyone else seen this and has a fix?
Thanks

I have seen this problem on a bunch of iMacs running bootcamp at multiple sites. The issue is definetly a mixture of ATI graphics cards and a recent windows update (I have not been able to identify which one). The fix has been simple though.
1. Reboot the iMac
2. Hold down the Option(alt) key
3. Select Windows partition
4. Quicky tap the F8 key after the partition selection
5. Select Enable VGA mode
6. Install BootCamp 3.0 drivers.
7. Reboot
That should do it. I have fixed about 20 macs this way, no fuss, plus the newer drivers add a whole bunch of enhancements to the iMac running XP.

Blue Screen after recent Windows Updates

Hi,
Our iMacs running XP-Pro did a recent round of Windows Updates 9/2. They are all blue screening Pagefaultin non-paged area, win32k.sys problem.
System Restore does not work
Can onlt boot to Safe Mode
Tried Last Known Good configuration (worked on some)
Has anyone else seen this and has a fit?
Thanks

I have seen this problem on a bunch of iMacs running bootcamp at multiple sites. The issue is definetly a mixture of ATI graphics cards and a recent windows update (I have not been able to identify which one). The fix has been simple though.
1. Reboot the iMac
2. Hold down the Option(alt) key
3. Select Windows partition
4. Quicky tap the F8 key after the partition selection
5. Select Enable VGA mode
6. Install BootCamp 3.0 drivers.
7. Reboot
That should do it. I have fixed about 20 macs this way, no fuss, plus the newer drivers add a whole bunch of enhancements to the iMac running XP.

Outlook 2010 and 2013 hang on when starting up after recent Windows Updates (April 2014)

Hello all,
I have roughly 140 or so installs of Outlook in my organization and I have been getting reports of Outlook hanging on startup. It seems to be associated with a windows update but I don't know which one. I have had success resolving the issue
by rolling back the recent updates (using system restore), but in this one case, there were 30 or so updates that were rolled back. Unfortunately, I had move quick on that computer. I had another computer yesterday with the same issue and have
a report of yet another today. I need to figure this out before it becomes and epidemic! Anyone else seeing this? It does not appear to effect everyone.

Hi,
If you are sure that recent Windows Updates caused this issue, We recommend you to remove the newly installed updates.
You don't have to roll back using system restore, just go to Control panel>Program and features>View installed updates and uninstall newly installed updates.
I currently haven't observed any user report the same issue. If this is confirmed by Microsoft that some recently released updates cause Outlook hangs problem, there will be a fixed version published later on; either a newer version or a new KB article.
Thanks,
Ethan Hua CHN
TechNet Community Support

Quick VPN stopped working after an Windows update to Windows 7 Professional (January, 2014)

January, 2014, I can no longer get Quick VPN to connect. I continually receive the 5 message screen. Anyone know what is going on?

Hi,
Could you please tell more details for what error messages you have seen? Besides, after which Windows Update the issue begin to occur?
Here is a thread for reference:
Cisco RVS4000 - QuickVPN client on Windows 7 Ultimate 64bit
http://social.technet.microsoft.com/Forums/windows/en-US/b9d5d6c3-cec8-4774-964c-664a02f1cb1e/cisco-rvs4000-quickvpn-client-on-windows-7-ultimate-64bit?forum=w7itproappcompat
Please verify the firewall and network settings on Windows 7, check if any rules blocked the connection.
In addition, we may consider to ask in Cisco support forum to see if we could get further help:
Cisco Support Community
https://supportforums.cisco.com/index.jspa
Hope this helps,
Best regards
Michael
If you have any feedback on our support, please click
here.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Skype stops responding after signing in.

After opening the skype client and then signing in, it immediately stops responding.
Here is the event log. Could someone tell me what I've done wrong?
Log Name: Application
Source: Application Error
Date: 11/15/2014 12:24:32 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Jonathan-PC
Description:
Faulting application name: Skype.exe, version: 6.21.0.104, time stamp: 0x542bca1d
Faulting module name: Skype.exe, version: 6.21.0.104, time stamp: 0x542bca1d
Exception code: 0xc0000005
Fault offset: 0x00b1a18a
Faulting process id: 0x2644
Faulting application start time: 0x01d0009465b73cdc
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Report Id: ad476b57-6c87-11e4-802b-4ceb427788f9
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-11-15T05:24:32.000000000Z" />
<EventRecordID>2450466</EventRecordID>
<Channel>Application</Channel>
<Computer>Jonathan-PC</Computer>
<Security />
</System>
<EventData>
<Data>Skype.exe</Data>
<Data>6.21.0.104</Data>
<Data>542bca1d</Data>
<Data>Skype.exe</Data>
<Data>6.21.0.104</Data>
<Data>542bca1d</Data>
<Data>c0000005</Data>
<Data>00b1a18a</Data>
<Data>2644</Data>
<Data>01d0009465b73cdc</Data>
<Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>
<Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>
<Data>ad476b57-6c87-11e4-802b-4ceb427788f9</Data>
</EventData>
</Event>

Try first to reset all Skype settings.
Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old.
Next go to Windows Start and in the Search/Run box type %temp%\skype and then press Enter or click the OK button. Delete the DbTemp folder.
Restart Skype.
N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.

Lync freezes after recent Windows updates

Shortly after installing the latest Windows updates, the Lync client started to freeze. It starts and logs me in, but after a few moments it freezes and is not responding to any actions. For what it's worth, if I try to schedule a new Lync meeting in Outlook
using the Lync Add-In, Outlook freezes as well.
w: http://blog.mastykarz.nl | t:
@waldekm | c: http://www.mavention.com

Hi Waldek,
We have a dedicated forum for Lync issues, I'm moving this one to the forum so that you can get more experienced responses:
http://social.technet.microsoft.com/Forums/en-US/home?category=lync
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Regards,
Ethan Hua
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Server 2008 R2 Hyper-V guests lose NIC after recent Windows Update

Hi Folks,
I have a Windows 2008R2 Hyper-V server with 20 guests. They have been using a standard network adapter for 2 years. Last night after running this months windows updates on a number of the guest VMs, each running Windows 2008R2 some of these
adapters disappeared. That is they are not visible in "network adapters" on the guest VM, the static IP configuration is gone and instead the VM had a dynamically assigned IP shown in IP config to a Microsoft VM bus network adapter #2.
The other machines that didn't have updates run on them and have adapters visible show a Microsoft VM bus network adapter.
I don't see anything obvious in event viewer.
I've done the basic "reinstall integration services" but it still doesn't show a configurable network adapter.
I've uninstalled the windows updates and "reinstalled integration services" no luck.
Does anyone have recommendations on next steps?
I'll update the post as I move forward.
Thanks,
Ivan
Ivan

Hi,
Could you try to show the hidden device in the device manager, you can refer the following article to show the hidden device:
How to Find a Lost, Missing, Hidden or Removed Network Card (NIC) or Other Device and Even Remove it
http://blogs.technet.com/b/danstolts/archive/2010/09/25/how-to-find-a-lost-missing-hidden-or-removed-network-card-nic-or-other-device-and-even-remove-it.aspx#sthash.z6jSu8tZ.dpuf
If you can see the lost NIC adapter then try to remove it uninstall it then rescan the device to see if there have the virtual NIC adapter found.
Hope this helps.
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

After recent windows updates, some users' task bar disappears

Hello,
I have just installed a number of updates to my LAN via WSUS.
After these updates were installed on the WIN 7 workstations, some of the users are reporting that their taskbar is missing.
Once they reboot, it comes back up, and after a couple days go by, it disappears again.
Has anyone else seen this issue with the recent updates?
Is there a hotfix for this other than rebooting?

Hi,
Sorry for the late reply.
When this issue occurred, please check the event viewer to see if there is any error information about this problem.
Also, check this following registry path to make sure winlogon launch Windows Shell:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
Shell = “explorer.exe”
UserInit = “userinit.exe”
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Winlogon
Shell = “explorer.exe”
UserInit = “userinit.exe”
We can try to install the hotfix to update the related file to check how it works:
The Taskbar is reset to the default settings when you use the "Automatically Log On" feature in Windows 7 and in Windows Server 2008 R2
http://support.microsoft.com/kb/979155
If you have any feedback on our support, please click
here
Alex Zhao
TechNet Community Support

ITunes stopped working after september windows update

I have just updated windows 8.1 (latest september updated released on 9/9/14) and the iTunes stopped working and crashed. I think its a problem of autorizathion: Immediately trying to deauthorize and reauthorize itunes works. Fix this bug in the next release please!

AVG was the issue...EOS started right up as soon as I uninstalled AVG! Thanks!

After recent windows 7 updating Adobe reader has stopped to run. Do you have solution?

After recent windows 7 updating Adobe reader has stopped to run. Do you know solution?

Three things to try...
Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

HT201493 Find my friends stopped working right after recent iOS update, anyone have a fix?

Find my friends stopped working right after recent iOS update, anyone know of a fix for this?

Appreciate that, but it's not as useful now. Many users have the same issue, also see
https://discussions.apple.com/message/23105624#23105624

Flash pro + recent windows update = HUGE FONT BUG!

Hi,
I jsut wanted to share my recent pain in you know where. Last week around wednesday Flash IDE (cs 5.5) stopped to display most custom fonts. I could create a text field (talking about the classic text field) and put a text there, however If i chose:
- custom font (e.g. Futura, Helvetica...)
- any anti-aliasing method (readbility, animation, custom)
then the font was not visible at all in Flash IDE and even in published SWF.
So after a day of reinstalling both software and system (Windows 7 pro x64) I found out that the problem is caused by recent windows update. Since I installed clean system and disabled automatic system update everything wokrs fine. This happend to my colleague as well with flash cs5 and Windows 7 pro x64.
So to all of you flash people there - I just wanted to ask if you experienced same problem, so we know if this is just individual problem or common thing. For now I can only recommend not to download recent windows update until this issue is solved (if there is any).
For adobe guys - did you get any report about this?

check the many posts (and solutions) on this issue:
uninstall this update: http://support.microsoft.com/kb/2753842

TS3423 Mac book pro stops responding after Maverick OS restart. Currently have a circle with a line through it after 20+ hours. Tried to shut it down and use the Time Machine to restore but no response. How can I restore with Time Machine if it will not s

Mac book pro stops responding after Maverick OS restart. Currently have a circle with a line through it after 20+ hours. Tried to shut it down and use the Time Machine to restore but no response. How can I restore with Time Machine if it will not start?

sonjadg,
you can purchase a replacement pair of grey installation DVDs for your MacBook Pro from either Apple or iFixit. If Startup Manager is only showing an OS X Installer volume, then it sounds like the Mavericks installer had a problem midway through its installation process. To fix this, you’re going to need to erase your internal disk and reïnstall your original version of OS X from the grey Mac OS X Install DVD, use Software Update to get it back to 10.6.8 (presuming that your MacBook Pro originally came with Snow Leopard), and then restore from Time Machine.

Skype stops responding after recent windows update

Similar Messages

Maybe you are looking for