Skype to go not working, no solutions here helping

I tried submitting a ticket but it said it was down and I couldn't.
Today I added a subscription to my account and was going to use Skype to Go. I am Canadian and I am using it as a canadian number. I got the instructions VIA a sticky in the Online Numbers section of the forum about alternatives for Canadians. The sticky can be found here
http://community.skype.com/t5/Skype-Number/Canada-and-other-countries-Online-Number-alternative/td-p...
It suggested adding your contacts phone numbers as your registered phones, and adding your skype name as the contact so they can call you on your skype. My issue is that I have tried deleting everything and restarting and no matter what I do, the skype number says it is always busy. If I phone it from my computer and authorize it, it is again always busy.
The skype to go number in question is (289) 276-0341.
I've checked that the registered numbers are input correctly, no double country codes. I am online, available, and not on any calls when they have attempted to contact me. It always tells them the number is busy. I have tried phoning from both registered numbers on my account.
Please help as it seems pointless to have this if the numbers it assigns me are constantly going to be busy no matter what I do.

I hv been using SKYPE to go fr quite a few years now. We hv recently been away and hv returned to use the phoneand firstly the line cut out after a minute or so and when we called back later the message said insufficient credit. As we hv a direct debit which has worked successfuly upto now am concerned that there is some other issue. Please advise what if anything we need to do to resolve this

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