SKYPE TO GO WHILE IN MEXICO

Hi,
I have employees that travel to mexico a lot, while in mexico can they use skyp to go to call back home?

At the moment they can't, though we are working hard to provide Skype To Go numbers in Mexico and should get these soon.

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    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
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  • Account Hacked - Skype Support Useless - NO REFUND...

    So my skype account was hacked last week, just found out right now. Luckly my credit card on file had expired so they only ate $8. To make it worse, the Skype login and password change system on the website isn't working properly (even though their heart beat page says its fixed), and Skype support kept trying shift the login problems on me. Oh... and no refunds? Hmmm... well... no more money for you Skype. Not one cent ever again. Its computer to computer chats from now on, and I'll find a better VOIP provider.
    So here's the transcript of my "support" chat... useless or very useless? you be the judge...
    Connected with John Felix H.
    Thank you for contacting Skype Customer Support!
    17:51:02 pereljon says,
    hi
    17:51:03 System says,
    Please hold for the next available Live Support Agent.
    17:51:33 John Felix H. says,
    Hello! Welcome to Skype Live Support! My name is John Felix H. May I have your Skype name and the registered email address on the account, please?
    17:52:10 pereljon says,
    [email protected]
    17:52:14 pereljon says,
    pereljon
    17:52:53 John Felix H. says,
    So I can address you appropriately, may I also have your first name, please.
    17:52:58 pereljon says,
    xxx
    17:53:43 John Felix H. says,
    Okay. Thank you for providing me some information here, xxx.
    17:53:53 John Felix H. says,
    How can I make you smile today?
    17:54:08 pereljon says,
    I'm locked out of my account
    17:54:17 pereljon says,
    suspended.
    17:54:28 pereljon says,
    need to know whats up and get it activated asap
    17:55:03 John Felix H. says,
    Oh. I am sorry to hear that your account was suspended. I will be more than willing to check this for you here what went wrong.
    17:55:58 John Felix H. says,
    Let me just ask you. Where are you located right now?
    17:56:47 pereljon says,
    xxx
    17:57:13 John Felix H. says,
    In xxxx?
    17:57:31 pereljon says,
    yes
    17:59:08 John Felix H. says,
    Okay. When was your last call made?
    17:59:51 pereljon says,
    not sure... it was probably to mexico.
    18:00:07 pereljon says,
    I'd have to log in to check
    18:00:53 John Felix H. says,
    Okay. Please do so.
    18:01:19 John Felix H. says,
    You can view your call history by signing in to your account:
    https://secure.skype.com/account/call-history
    18:03:49 pereljon says,
    something is up with logging in... very slow... is there a problem with skype?
    18:05:39 John Felix H. says,
    Oh. Really? I see that our system is working fine here. Connection is good.
    18:05:54 John Felix H. says,
    Why exactly is the problem you have now/
    18:06:03 pereljon says,
    Signing in failed. For your security, your account has been suspended. Click here for more information
    18:06:13 pereljon says,
    Can't log in.
    18:08:29 pereljon says,
    Hello?
    18:08:44 John Felix H. says,
    Oh. I am sorry to hear that. My mistake here.
    18:09:24 John Felix H. says,
    Okay. What month the last was made?
    18:09:58 pereljon says,
    I think i tried to make a call this month, but I can only check on the account.
    18:10:29 John Felix H. says,
    Okay. What number was that?
    18:10:47 pereljon says,
    Its on my skype... its in mexico.
    18:10:59 John Felix H. says,
    Okay.
    18:12:34 John Felix H. says,
    There was a call made to Hongkong this month. Is this authorized call?
    18:12:40 pereljon says,
    No
    18:12:59 John Felix H. says,
    Oh. Okay. Hold on.
    18:14:44 John Felix H. says,
    In order for us to reinstate your account, we need to verify some information here.
    18:15:22 pereljon says,
    yes
    18:15:34 John Felix H. says,
    Okay.
    18:15:59 John Felix H. says,
    We need the following information for verification:
    18:16:19 John Felix H. says,
    1. The first six and last four digits of the credit card used to make your Skype purchase (please do not send the full credit card number)
    18:17:03 pereljon says,
    xxx
    18:17:09 pereljon says,
    xxxx
    18:17:24 John Felix H. says,
    The name of the cardholder as indicated on the card
    18:17:31 pereljon says,
    xxx
    18:17:49 John Felix H. says,
    The issuing country of the card
    18:18:02 pereljon says,
    USA
    18:18:09 John Felix H. says,
    The billing address on the account.
    18:18:30 pereljon says,
    xxx
    18:19:04 John Felix H. says,
    Okay. Thank you.
    18:19:29 John Felix H. says,
    Please continue to hold. I'll be back.
    18:20:14 John Felix H. says,
    Thanks for waiting!
    18:20:19 John Felix H. says,
    To ensure that only you have access to your Skype account, we suggest that you change your password through this link:
    https://secure.skype.com/account/password-reset-request
    18:20:34 John Felix H. says,
    When done resetting password, please confirm here.
    18:20:39 John Felix H. says,
    I will wait for you.
    18:21:55 pereljon says,
    that page isn't loading
    18:22:29 John Felix H. says,
    I am sorry to hear that.
    18:22:44 John Felix H. says,
    What browser are you using?
    18:23:11 pereljon says,
    firefox, chrome, safari. tried them all... its not the browser...
    18:23:31 pereljon says,
    just loaded on firefox
    18:23:49 John Felix H. says,
    Did you clear your browsing history?
    18:25:58 pereljon says,
    Looks like on August 6, 2012 12:51:24 AM PDT I received an email from Skype in Chinese or something.
    18:26:41 John Felix H. says,
    Okay. What was the content of the email?
    18:26:55 pereljon says,
    The password reset isn't working... the skype login system is still messed up.
    18:27:26 pereljon says,
    Web Login Problem
    By My status Leonas Sendrauskas on August 14, 2012.
    We are investigating a problem in our web login process. For the majority of our users that attempt to access Skype through login.skype.com the page will not load. We are working on fixing this and will report once it has been resolved. We are sincerely sorry for the inconvenience this causes to our users.
    18:27:41 pereljon says,
    I don't know what the content is... I don't know chinese.
    18:28:47 pereljon says,
    Here it is translated by google.
    18:28:48 pereljon says,
    This e-mail automatically sent, do not reply.
    Hello, Xxxxx
    Your Skype account from unauthorized activities
    Your account has been suspended.
    Skype attaches great importance to the security of your account. We recently discovered that your account has unauthorized activity, for your protection, we have suspended your account.
    Learn more about how to re-activate their account information.
    Learn more about account protection.
    In connection
    Skype of all my colleagues
    Forgot Password · Account Settings · Help · Terms of Use Privacy
    Get Skype Help
    You can not reply to this email directly, but you can contact us through our Help plates.
    You can also visit our forum.
    Protect your password
    Skype employees will never ask you for your password via email. Only log on to Skype or our website shopping or check your account, you only need to enter the password. You will always be connected through a secure log in, and we ask that you pay attention to the address of the browser's address bar must begin to https://secure.skype.com, should show a padlock icon, said it is using a secure connection.
    Wary of requests for account information or e-mail of emergency action. Carefully address non-routine web site and the site of the unofficial Skype download. Www.skype.com or use the Skype application upgrade feature to get the security updates and product upgrades.
    © 2003-2012 Skype Limited.
    Skype Inc., 3210 Porter Drive, Palo Alto, California, 94304, USA.
    Skype, related trademarks and logos and the "S" marks ar
    18:29:24 pereljon says,
    The password change page isn't working...
    18:30:19 John Felix H. says,
    Oh. I am sorry that you are having problem resetting password here.
    18:30:39 John Felix H. says,
    Let me try to resend you this.
    18:33:19 John Felix H. says,
    Hold on please.
    18:37:14 John Felix H. says,
    Please try to reset your password here: http://www.skype.com/go/forgotpassword
    18:38:35 pereljon says,
    nothing
    18:39:59 John Felix H. says,
    I am sorry for the temporary issue here.
    18:40:39 John Felix H. says,
    We advice you to restart your computer and relaunch browser.
    18:40:49 pereljon says,
    I've tried it on two computers.
    18:40:59 John Felix H. says,
    You can also try to clear cache again.
    18:41:36 pereljon says,
    Its not on my side...
    18:43:29 John Felix H. says,
    We do apologize for the problem here.
    18:44:29 pereljon says,
    I was able to log in on the skype app on my phone. my skype credit is all gone except for 5 cents
    18:45:24 John Felix H. says,
    We advice you to reset your password at a later time as we are experiencing technical problem here.
    18:45:56 pereljon says,
    what about my skype credit
    18:46:29 pereljon says,
    and how did my account get compromised?
    18:48:10 pereljon says,
    last call I see on my skype app is 45 seconds on july 31 to "xxx", then before that july 25 for 6 minutes 7 seconds to "xxx", then before that a failed call to mexico.
    18:48:19 John Felix H. says,
    You do not have to worry about your account as this temporarily suspended and no one can access it
    18:48:46 pereljon says,
    I just signed in on my iphone and on the skype app on my mac
    18:49:02 pereljon says,
    but I can't log in on the web
    18:51:24 John Felix H. says,
    Please log-in to your account on one device and log-out from other device.
    18:52:17 pereljon says,
    did it.
    18:52:24 John Felix H. says,
    But let me remind you, you cannot yet call to landline and mobile phone and cannot purchase Skype products as your account is still restricted.
    18:53:03 pereljon says,
    Aug 05 16:15 +886913860051 $8.580 <- that call was not mine
    18:53:49 John Felix H. says,
    We do apologize for the incident here.
    18:54:22 John Felix H. says,
    Unfortunately we are not able to refund any money that may have been lost due to this incident.
    Skype users should maintain their own security systems on private computers. In order to avoid such incidents, Skype strongly advises you to regularly update your PC's security software - such as firewalls and anti-virus programs - and to pay attention to safeguarding your Skype account.
    For more information on staying secure, please visit:
    http://www.skype.com/go/security/
    18:54:25 pereljon says,
    was able to change my password from within the Mac Skype app
    18:55:44 John Felix H. says,
    Oh. Really. Just now?
    18:56:19 pereljon says,
    through the "Show Account" -> "Change your password" on the Skype application
    18:56:54 John Felix H. says,
    Okay. Thanks. Please hold on a minute.
    18:57:44 John Felix H. says,
    Okay. We have successfully reinstated your account. You can now purchase Skype products and make calls to landline and mobile.
    18:57:48 pereljon says,
    Jul 30 03:06 +xxxx $0.080 this call was me.
    18:57:55 pereljon says,
    Aug 05 16:15 +886913860051 $8.580 <- that call was not mine
    18:58:07 pereljon says,
    I need a refund of $8.580
    18:58:24 John Felix H. says,
    By the way, are you a member of Skype Manager account?
    18:59:10 pereljon says,
    Yes. But it hasn't been used in a while.
    18:59:49 John Felix H. says,
    Okay. So you are connected to this business account, correct?
    19:00:20 pereljon says,
    SHould be. But I can't log into the web site.
    19:01:44 John Felix H. says,
    I am sorry. You cannot log-in yet to your account?
    19:01:55 pereljon says,
    not on the website.
    19:01:59 pereljon says,
    the apps work.
    19:02:34 John Felix H. says,
    I am sorry to here that.
    19:02:43 pereljon says,
    I'm skype manager for venables bell & partners.
    19:03:04 pereljon says,
    I still need my refund.
    19:03:09 John Felix H. says,
    Which device or computer are you using to log-in?
    19:03:20 pereljon says,
    mac os
    19:03:23 pereljon says,
    skype app
    19:03:49 John Felix H. says,
    Are you also log-in to other device?
    19:04:15 pereljon says,
    was in on my iphone.
    19:04:19 pereljon says,
    I'm logged out now
    19:05:04 John Felix H. says,
    Okay. Try to exit Skype app from your Mac and relaunch.
    19:05:57 pereljon says,
    done... and?
    19:06:39 John Felix H. says,
    Then try to sign-in to your account with the new password.
    19:06:57 pereljon says,
    on the website?
    19:07:41 pereljon says,
    website login isn't working
    19:09:14 John Felix H. says,
    No. You said you cannot log-in using your application, correct?
    19:10:18 pereljon says,
    application works. website no. iphone works
    19:11:54 John Felix H. says,
    I am sorry. Which device are you using to log-in the website.
    19:12:12 pereljon says,
    Web browser on mac.
    19:13:59 John Felix H. says,
    Please try to clear your browsing history again on that device.
    19:14:33 pereljon says,
    just got in
    19:16:00 pereljon says,
    so what now?
    19:17:09 John Felix H. says,
    Okay. Great!
    19:17:24 John Felix H. says,
    So you can now use your account.
    19:17:34 pereljon says,
    I need a REFUND
    19:17:40 pereljon says,
    8.580
    19:18:01 pereljon says,
    I did not call Taiwan on Aug 5
    19:18:09 John Felix H. says,
    So you need a refund of $8.580 worth of call?
    19:18:18 pereljon says,
    YES
    19:18:33 pereljon says,
    And I need to know HOW my account was hacked
    19:19:29 John Felix H. says,
    Okay. Let me see what we can do here.
    19:20:04 John Felix H. says,
    Unfortunately we are not able to refund any money that may have been lost due to this incident.
    Skype users should maintain their own security systems on private computers. In order to avoid such incidents, Skype strongly advises you to regularly update your PC's security software - such as firewalls and anti-virus programs - and to pay attention to safeguarding your Skype account.
    For more information on staying secure, please visit:
    http://www.skype.com/go/security/
    19:20:42 pereljon says,
    Then I'll be canceling my account. You obviously have security issues.
    19:21:29 John Felix H. says,
    I am sorry for the incident here. We do not exactly know the reason why your account has been access without your permission.
    19:21:39 John Felix H. says,
    So you want to cancel your account?
    pereljon says,
    Useless

    Oh... and the shmuck went ahead and cancelled my account even though I didn't give him the go ahead... I still needed to get my phone numbers out of the account.... WHAT A MONKEY!!! Thanks so much "John Felix H." your customer support is underwhelming to the extreme.

  • How to use your Global ready phone in Mexico.

    PREVIEW
    Traveling Abroad in Mexico with a Verizon Phone
    How to Use a Verizon Global Ready Phone Abroad
     So your planning a trip to Cancun Mexico and want internet/cell service with out paying Roaming fees to your U.S service provider here is what you need to know to have access to Facebook, Vonage, Google maps, email and other apps while abroad.
    I will cover two bases one for your Global ready/Unlocked phone and the other for a personal Hotspot in your room or wherever your laptop will be this is only If you plain to purchase or have semi-free WiFi service from the Hotel.First I will cover your smartphone:
    The phone I used and test this with was mostly on my Razr Maxx from Motorola from the Verizon network. This can also worked with a Iphone 4S (You need to call Verizon First before traveling) please check out this thread to use your iPhone Unlocking Iphone for International Travel
    Note: you only have to do this once per-iPhone after that it is global ready as long as you own it.
    For a Android phone they are Global ready phones no need to call Verizon it is already ready. Popular Android phones that are Global ready ie. Razr, Razr Maxx,plus both HD versions also, The Samsung GS3 and GS4 are Global ready.
    For those who don't know, All Verizon 4G phones carry a sim card inside. They can be replace with a non-U.S carrier sim.(Make sure you insert the sim in the right way or it will not work.) If you try to use a none Verizon sim in the U.S it will be blocked by The Verizon network.
    Verizon runs off of both GSM and Cdma networks but while aboard you have a option to change these features.
    By pressing the menu button click System Setting> More / Wireless & Networks>Mobile Networks>Network Mode.
    Step 1.
    Most important leave your phone in airplane mode once you reach your destination you can still use WiFi while your phone is in this mode. While in Mexico or any country aboard you will need a local sim from any carrier that is GSM. A prepaid sim works great, some/most company's will make you pay a fee for the sim and they will not provide any help with setting your phone up to there services.
    Here are a two reasons why. #1 You did not buy it from them. #2 They really don't know your Verizon, AT&T and T-mobile phone setup, Yes it is different then the same phones they sell on their own network. So buying a prepaid sim card is your best option then paying roaming fees to your U.S carrier.
    After you have you sim you purchase the Data amount you think you will need you I got 1GB which was way more then enough for 5 days. I was consistently using my phone checking in on Foursquare etc.. you will also receive a local phone number too. I used a telcel sim card In Cancun The Telcel company is located in the Hotel Zone # 2 Blvd Kukulcan Km 12.5 77500 Cancún, Quintana Roo, Mexico.
    Telcel is the best for 4g and internet service.
    Mexico cellphone company's
    http://www.telcel.com/portal/home.doTelcel: Excellent coverage, You'll have to present your passport. It took no time set up the data service. (You need to know their APN settings for data service I will cover this below. I used The Vonage app to Talk to friends and family in the U.S for free they were able to call and text me while using the Vonage app on their smart phone and toll free numbers work with Vonage but not with the Mexico number.(I will cover how to set up Vonage before your travel below). There are other cheaper company's but none with the same coverage as Telcel. It worked everywhere compared to the company below.
    http://www.movistar.com.mx/Movistar: The underdog. Cheaper per-month. It is what The other phone used.I wanted to test both networks. The rate to call the USA from Mexico was only 2 pesos per minute (15 cents) but there are other options to call the U.S for free as stated above. Coverage is not great at all, but it wasn't to terrible either. It was really spotty while on the beach unlike Telcel. Traveling out of Cancun on a excursions there was next to none cellular service at all. A lot of the small towns didn't have Movistar coverage. You will end up roaming on a different network it will roam on the Telcel network instead yeah that's right I said Telcel.
    Prices
    Everyone wants to use their Android phone or iPhone for checking emails, translating Spanish and occasionally consulting Google Maps while lost. It is easy to setup data on your phone once you have a SIM card and money on the account. If you don't explicitly buy data you can still use data on your device, but it will be taken out of your account balance at a very expensive rate. The best thing to do is to sign up for a package deal. Movistar is $200 pesos ($15) for 1GB which expires in 1 month. If your stay is not long Telcel offers the same 1GB data service for 10 days.
    To sign up for one of these packages after you have added money to your Movistar account you send a text message to a special number and money is automatically taken from your account balance to pay for your data package. For example, to sign up for 1GB over 30 days, a $200 peso plan, you send a text message to 100 that says "30 dias". $200 pesos will be removed from your Movistar account and you'll have a gig of data to use.
    Telcel works in a different way but you don't not need to text any special number( if your purchase from their main Store) after you add money to your account. it is automatically applied only when you use any OXXO convenience store to refill your mobile service then you will need to text a special number which will be provided . I prefer going to Telcel company just in case of a language barrier.
    Note: That all Telcel prepaid plans are currently referred to as "Amigo". Click Here for Telcel Rate Rates are in pesos not dollars
    Your sim card good and can be reused up too 1 year after money runs out or time expires.
    Current Exchange rate $1 USD = 13.2408 pesos.
    Step 2
    Lets get your internet service running :
    After you have your sim and paid for data you need add the APN setting to your phone. I did have to add the APN to my Razr Maxx for 4G/3G coverage, As Same for the iPhone 4S to acquire the 3G data service. Insert your Telcel sim go to the one of the link below, click your phone software link. its free no need to pay a company which will take you minutes to do. If your phone is running any Android you click the android manual setup for Iphone the Iphone manual setup. Here is Telcel APN setting for Cancun, Mexico . Here is Movistar APN settings
    Note: If you have a fully unlocked smartphone that is not locked to any specific carrier in the United States, Canada or any other country you may not have to enter the APN setting manually.
    How to Call and Text to the U.S and Receive Calls and Text from the U.S while abroad at no Charge.
    I have used Vonage for a while to me its the best. I have used on trips to Europe and it has always work without any problems.
    When setting up Vonage you must do it before your trip abroad because it will asked for your current U.S number for authorization and activation this number will not change once you use a foreign sim since your account is linked to your U.S number not your carrier.
    You can add money to your Vonage account if you are planing on calling land lines or a smartphone with out the Vonage app attached to that smartphone number. (I notice a few times I used Vonage from Mexico to call a mobile phone that did not have Vonage, I was able to call them for free, which was a bonus). You can Call, send SMS and MMS threw Vonage at no additional charge to any smartphone with the Vonage app.
    There are other apps out there that do work the same way as Vonage. Viber, Call and Text any Viber user for free. Whatsapp a texting app only no calling is available (yet).
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