Skype took money for subscription but never activa...

Hello to skype users
Have you ever faced such situation like mine.
I have subscription for 400 minutes a month, paid by Skype Credit. Skype takes money every month though dates when it is activated always shifting further and further. For example this month they took money 10 Euros on December 2nd but said it will be activated on December 5th.
OK then, I thought today is 5th and made a call, and was charged for this call. I went to my account to see subscription is not activated, it still shows 0 minutes from last month.
After a big search on skype site I sent a letter to support only to receive outrageous lie that I already have used all my 400 minutes in the month of December. When in fact skype even didn;t activate December subscription yet,
What should I do?

Skypes indeed takes payment for subscription renewals 3 days in advance, prior to the actual date when the subscription will renew. afaik, your minutes will reset at 1:00 GMT.
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Skype took money for subscription but never activa...

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