Skype unlimited world

Hi,
I just activated the unlimited world 1 month free subscription and as far as I can tell I should be able to make calls to mobiles but it doesn't let me. I've double-checked and the subscription has been activated but it keeps prompting me to buy credit when I try to call a mobile number yet when I tried to purchase credit, it says that I'm overlapping my subscription because the free one should already give me access. How do I resolve this?
Thanks
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Hi,
I checked your account and can see that the numbers you are trying to call however are not covered by your active subscription.
To get more details on the coverage of your subscription, please follow this link: http://www.skype.com/en/offers/skype-with-love/?intcmp=ch1-SkypeLove-main
Hope this helps!
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Skype Unlimited World Subscription

Hello,
I'm new to Skype and need some help. I am going to Italy for a while and would like to be able to call family using Skype. Some of them do not have Skype accounts which is where the following questions come from:
If I purchase the Skype Unlimited World subscription I am able to call mobile and landline numbers internationally, correct? (I will just be calling the U.S. from Italy)
Also, if I buy that subscription am I given a Skype number so that others may call me from their mobile and/or landline numbers?
Lastly, if people can call my Skype number from their mobile and/or landline numbers, are they charged for the call, or am I charged for the call?
Thanks!
Solved!
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kron1018 wrote:
1. If I purchase the Skype Unlimited World subscription I am able to call mobile and landline numbers internationally, correct? (I will just be calling the U.S. from Italy)
2. Also, if I buy that subscription am I given a Skype number so that others may call me from their mobile and/or landline numbers?
3. Lastly, if people can call my Skype number from their mobile and/or landline numbers, are they charged for the call,
4. am I charged for the call?
Hello
1. If you are just calling to the USA you only need the Unlimited USA/Canada Plan @$2.99/month. This Plan enables you to call both landlines and cell phones in the USA from anywhere in the world including from within the USA.
2. No. You must purchase that separately.
3. A Skype Number is a regular landline # so calls to it will cost whatever the caller's carrier charges.
4. No.
Enjoy Skype!
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Mobile rates for Skype Unlimited World

What are the rates for call to mobile numbers of Skype Unlimited World? (I would like to receive an overview of the rates for all countries that I can call mobile numbers of). How do these rates compares to calling mobile numbers with Skype credit?

No. India is not in the list of countries covered by this subscription.
http://www.skype.com/en/offers/free-unlimited-world-calling-subscription/

Skype Unlimited World won't let me call UK mobiles...

Hi All,
I was under the impression that Unlimited World allowed me to do this, but every time I try, it tells me that I need a subscription (which I have!) or skype credit to call them!
This is a recent (3 months) problem and I had been using Unlimited World for ages before that with no problems at all in this respect.
Am I doing something wrong/ is there a fault with Skype? Can anyone help at all?
Thanks!
Simon

I' m not aware of the plans changing, it's possible you had a different plan in the past. The Unlimited world plan does not include UK mobiles however the Unlimited Europe plan does.
Unlimited World:
Call landlines and mobiles in:
Canada
China
Guam
Hong Kong SAR
Puerto Rico
Singapore
Thailand
United States
Call landlines only in:
Andorra
Argentina
Australia
Austria
Belgium
Brazil
Brunei
Bulgaria
Chile
Colombia
Costa Rica
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Guadeloupe
Hungary
Iceland
Indonesia(Jakarta)
Ireland, Republic of
Israel
Italy
Japan
Korea
Latvia
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Mexico(Guadalajara, Mexico City, Monterrey)
Morocco
Netherlands
New Zealand
Norway
Panama
Paraguay
Peru
Poland
Portugal
Romania
Russia
Russia(Moscow, St Petersburg)
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
Taiwan
Turkey
United Kingdom
Venezuela
Unlimited Europe:
Call landlines and mobiles in:
France
Germany
Italy
Spain
United Kingdom

Skype Unlimited World Subscription not working

I subscribed to the 'worldwide unlimited free trial subscription' last night. It shows up on my web account that I've subscribed to it. When I login to Skype on my computer and try making a test call it doesn't work or show up. It keeps saying I need Skype Credit to make the call. I've tried logging in and out/quitting the application and all that, still nope. Any ideas?

Hello
Your account shows that you are trying to call a cellphone in the Philippines. Please note that neither calls to cellphones nor landlines in the Philippines are covered by Unlimited World. Please check your coverage.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Unlimited World - only 2 out of 3 Skype numb...

I'm on one of the first Unlimited World plans that came out which included 3 "online" numbers (Skype Numbers). After automatic renewal of my subscription only 2 out of 3 Skype Numbers automatically renewed. 2 of them now says "this number is included in your subscription". The last one (also the most important one) shows "reactivate". If I click reactivate I'm presented with the option to either pay for 3 or 12 months extension.
I'm not sure why I suddenly can't have that number renewed as part of my subscription and why only 2 out of 3 Skype Numbers were renewed automatically. Any assistance will be greatly appreciated.
Thanks, Steen

Update: After a long chat with Skype support they discovered that the missing Skype Number had been detached from my subscription (which it has always been a part of btw). No solution was offered to reattach it to my subscription (that it was part of yesterday before my annual renewal took place). They did however offer me a voucher but I guess it will renew from my PayPal account next year (great...). Their reply:
05:09:42 Kath****
Thank you for waiting. After verification, I regret to inform you that we can no longer attach your Skype Number to your +45 36 99 ** ** to your Unlimited World subscription. We're sorry for the inconvenience.
05:09:46 Kath****
What we can only provide is a voucher for you to renew your Skype Number.
05:10:49 s****
Ok - so I have to go through this again next year because of an error in your system?
05:12:13 Kath****
Yes, we're really sorry for the inconvenience.

Skype Unlimited World Subscription and Call Forwar...

I have a Skype number and a U.S. Canada subscription. When I try to forward to a local number, I am told that I need Skype Credit or a Subscription. But I have a subscription.
I have tried this from both the browser and the windows desktop app. I have the latest version installed.
Please help!

I have skype unlimited subscription but when I call it says Skype credit is require. Then what is use of free unlimited subscription and I can not access tools easily its very difficult to find help tools help me to make free calls

Skype Unlimited World Subscription Payment Refused

If you have failed to pay due to credit card expiry or any other reason and once Skype has tried to charge you and they fail and cancel your subscription - you can't do anything to renew your subscription - or can you?
I have wasted three days and umpteen hours trying to renew my refused payment cancelled subscription - but no luck. Today I had even a call from their customer service to personally tell me that they can not do anything for me. So thats that.
But most annoying thing is that their own website says this -
"If your credit card expires (or the payment fails for any other reason), we will let you know that the recurring payment failed, and give you time to change your payment method and keep your subscription running.
If you don’t change your payment details in time and your subscription expires, you have up to 90 days to reactivate it by updating the payment method. By doing this, you can maintain your current subscription settings."
Read it yourself -
https://support.skype.com/en/faq/FA1781/how-can-i-pay-for-a-subscription
This is shameful skype - stop treating your customers like this.
Is there any way to reverse their decision - any one? What does consumer laws say about this?

No. India is not in the list of countries covered by this subscription.
http://www.skype.com/en/offers/free-unlimited-world-calling-subscription/

Re: Skype Unlimited World - only 2 out of 3 Skype ...

Seems I have stumbled into a similar problem. My Credit Card number was compromised, so I was issued a new card. I added this to skype in advance of the 'World' subscription ending; however, they still attempted to use the old card number. Seems there are even more subtle (near-enough hidden) things in the subscription page where you can select the card that each subscription is paid from. Even when trying to remove the old card, you are initially taken to a page requesting you cancel the subscription before the old card can be removed... How obtuse!

Hi and welcome to the Skype Community,
Please follow the instructions here to change the payment method for your subscription: https://support.skype.com/en/faq/FA10486/how-do-i-update-my-credit-card-details
Follow the latest Skype Community News
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Re: Skype Unlimited World Subscription

Yes I have the same problem.
My subscription is not working. I still charged.

Hello and welcome to the Skype Community.
We're checking the issue.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype subscription upgrade from unlimited world to...

I recently purchased skype Unlimited world subscription and seems India is not included in the list of countries anymore. Is there anyway I can upgrade / move my current subscription from unlimited world to Unlimited India ?

no, you must cancel one subscription and purchase the other
Regards,
Neil

Skype premium and 'reward' of Unlimited World subs...

Reward for existing Skype Premium Subscribers?
When I saw the May 2014 email about Premium changing and premium subscribers being 'rewarded', I thought it was great because we have family outside of the USA but the way this has been handled was not the best and now we have a mess with my account and support doesn't seem equipped to help. Here is my history...
Watched my Paypal Charged for the Unlimited World - (a charge that I did not request)
My account has been in a state since 14 May myself - I saw a charge as it was applied to my Paypal account, it was for the unlimited world subscription that I did not purchase. I immediately contacted skype and Skype Support offered to refund that money and the switch to Unlimited World would happen soon after without any charges.
Endless Support Conversations
Now, I have been having chat's and exchanging emails with Skype because I was told:
1. I would automatically be switched to Unlimited World (as noted above) but this did not happen
2. Then, I was told I would NOT be switched until Renewal. (support provided a link that explained this)0
3. Then, I was told I would and already had been switched to unlimited world - which is not true
4. Puchase History Descrepency - I've provided details that my Skype Purchase History shows fewer transactions than my Paypal account (as in charges and refunds from Skype). Skype history shows a refund only, Paypal shows a charge and a refund on the same day!
The Support discussions are difficult:
1. Partly because the english used is volumous but hard to understand (ESL, I have to think)
2. Partly because each person seems to assure me things either are fixed (unsatisfactorily) or will be fixed (satisfactorily) - and this issue has not been resolved.
3. Partly because each person doesn't seem to have a complete picture of the problem I have been describing.
Each time, we seem to discuss some smaller details instead of the real issue.
I've been using skype for over 10 years now and the change since Microsoft has taken over is very strange on the support side.
Has anyone else had such problems or noticed such a change with Skype (which used to be somewhat hip and cool)?
L
Skype user from nearly the beginning! Loved the early Skype, challenges and all. (Have been a member of nearly all versions of Skype forums over the years but history has been forgotten.)

I believe the objective and query of my communications both here and with both Skype Support Live Chat and Skype Support by email has been clear from the beginning - I have been asking "when" the Skype Unlimited World Calling would be added to my Skype Premium account as noted in the May 2014 email saying Premium subscriptions would be rewarded - Noting that I had made a call to Spain and saw my credit being deducted when I expected the Unlimited World Subscription might have been applied (which I thought was a great reward).
Overall, I don't think this is a terribly difficult issue, at least not until I got involved with Skype's various support representatves. Here is a brief summary, chronologically (summarised because there have been more the 5 exchanges with Support so far):
1. When? - Looking for a time when the Unlimited World Calling would be applied to my account.
2. Charge/Refund? - Asking that an unrequested charge against my account be explained and then accepting the offer of Skype support to refund that money and being told the Unlimited World Calling would be applied to my account in some time.
3. Support says 'Resvoled' - Looking for the Unlimited World Calling some time later, being told that it HAS been applied when it was not.
4. Please Verify - Asking for Support to check my account to verify that the Unlimited World Calling WAS actually applied to my account because I could not see it.
5. Descrepency - I then pointed out to Skype Support that I now see a descrepency between what I see on my Skype Purchase History vs. my Paypal Charge/Refund history.
All of the above is in the interest of the conversion from my current Preimium with a single country subscription to the Unlimited World Calling subscription.
Below is the response to my last query (that covered both 4 and 5 above) but I maintained that my over arching goal was as I stated at the top of this post (yet again):
We appreciate your response.
We understand that you are confused about the charges that you got last December 17, 2013 for the Skype premium subscription for £41.262 and another charged last may14, 2014 for the Unlimited World 12 months with the same cost.
Here is the explanation about that.
The Skype premium that you have purchased last December 17, 2014 is a bundled subscription. Meaning aside from the group video calling feature, it also have the Unlimited World 12 months that you can use to call other countries for the amount of £41.262 instead of £86.76.
However, Group Video Calling is now free and Group Video Calling is the main feature of Skype Premium. Skype replace your calling subscription that was bundled to your Skype premium with Unlimited World 12 months. That is why it has the same price as your old Skype Premium subscription.
Also the charged for the Unlimited World 12 months has been refunded already last May 14, 2014.
We do apologize for the confusion this has cause you.
We hope that this information clarified your questions.
Best regards,
Skype Customer Service
In my work, I communicate successfully by email with multinational global companies, both senior and middle management, on a daliy basis so I don't believe I am being unclear in my communications (experience would say I don't have a problem communicating).
Can anyone else see that the responses are dealing with individual details instead of the real issue?
Should I respond to the email above AGAIN trying to explain that this does NOT resolve my issue?
I'm slowly being frustrated into submission and then cancelling... all the experience here is just too painful. (I dread checking my emails from skype now...really not enjoying this.)
L
Skype user from nearly the beginning! Loved the early Skype, challenges and all. (Have been a member of nearly all versions of Skype forums over the years but history has been forgotten.)

Skype unlimited asking for credit for skype wifi

I just purchased the new Surface pro 2. With it I was given a 12 month subscription to skype unlimited world and skype wifi. I redeemed by code and can see the subscription in my account. I was in Newark airpoirt corrected to as skype wifi access point but skype wifi was telling me that I could not connect as I did not have any credit, yet according to my scubscription I'm supoosed to get free skype wifi for 12 months.
Has anyone has this issue before or know how I can fix this issue? Also is there a contact email address to skype, I can't seem to finsd any way to actually conmtact Skype about this issue.

Hello Paul,
First of all, please make sure that your apps get updated automatically on your Surface Pro 2, you can follow these steps: http://windows.microsoft.com/is-is/windows-8/automatic-app-updates-help
The pre-installed Skype Wifi application via Store needs to to be updated in order to take advantage of the Surface 2 offer.
Please let us know if it's working after the update.
If my answer was useful, please click on "Accept as Solution" to help others, thank you
Si ma réponse vous a aidé merci de cliquer sur "Accepter comme solution"
Cela pourra surement aider d'autres personnes qui ont le même problème

Unlimited world services question

i am planning to subscribe skypes unlimited world services for 3 months in a single purchase. if in case i encounter problems, where is the tech support of skype?
and lastly if i use this service, will the reciepient of my calls be charged for international call service fee (the reciepient of my call resides in china)
Solved!
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bossrobo122 wrote:
1. if in case i encounter problems, where is the tech support of skyp
2. if i use this service, will the reciepient of my calls be charged
1. contact customer service
2. No.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unlimited World Subscription free trial

Hi,
From the Skype home page I clicked on "Prices" and then "Special Offers", after which I clicked the link to "Get your Free month" of the Skype unlimited World subsription trial. I followed all the steps, entered card details, agreed Terms of service. But now it doesn't seem I have a subscription? When I try to make a call to a landline, it tells me I need Skype Credit?
I didn't receive an email after doing this, and I don't see any "subsciptions" on my home page, but not sure if i just don't know where to look.
Please could someone help me out?
Thank you.

kings121 wrote:
can you please tell me what is happening??
Hello
You are attempting to call a cellphone in Jamaica. Please note that Jamaica is not included in the Unlimited World Subscription. Check your email to see which countries and phone types are included.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype unlimited world

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