Skype use inside a company: looking for best pract...

Hi there
I've been asked to give ad advice on a potential use of skype inside the company, from an Internal Security perspective.
So, I would like to share with you some ideas.
Requirement
- Skype will be used primarily to talk to customers.
- we would like our employee not to steal all of his contact list
- usually some confidential phone calls are recorded
I know there's Skype Manager that helps to configure internal users, but I didn't see any way of limiting the ussage of thouse account to the internal network
ANd I cannot see neither a way to record conversations.
Did anyone use skype inside the company?
Which are the features that have been enabled/ and where are the internal procedure for Skype use?
I appreciate all the response
Thanks
steve

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